Jeep Wrangler Complaints (2024)

678 consumer complaints on file.

#11693903October 16, 2025
ELECTRICAL SYSTEM, ENGINE, STEERING
I was driving as normal in a 40mph zone when my car stalled, steering locked up, and it flashed to put it in park in the middle of traffic. I was able to move over to a safe space after putting it in park but it kept shutting off as I inched my way off the road with hazards on. There was an update that went out that was causing this to vehicles and i was declining the update as suggested by manufactuerer by pressing the red X but it somehow forced installed itself while I was driving. Then while i was pulled over it would run for a few seconds then it would all of a sudden shut off again saying E-Drive Mode Temporairly Unavailable. Ive attached some photos but have a video of it running and shutting off if you would like me to send that.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693840October 16, 2025
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
We were driving the car after a faulty over the air update that forced the car to shut down while driving. My kids were in the car this created a very dangerous situation. We were able to “limp” it to a parking lot but it could have been more dangerous had we been on a freeway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693799October 16, 2025
STEERING, SUSPENSION
THE CAR FRONT END SHAKES AT VARIOUS TIMES. IT IS INTERMITTENT, BUT IT SHAKES FROM SLIGHT TO SEVERE ON DIFFERENT OCCASIONS. THE CAR HAS BEEN TO TWO DEALERSHIPS AND THEY DRIVE CAR AND CANNOT DUPLICATE PROBLEM.. I READ ONLINE IT IS COMMON AND IS KNOWN AS "THE DEADT WOBBLE" JEEP ACKNOWLEDGES THIS BUT WILL NOT ATTEMPT TO FIX WITHOUT DUPLICATING THE PROBLEM.. THE CAR IS STILL UNDER WARRANTY WITH 18000 MILES. MY CONCERN IS IT SHOULD BE FIXED WHILE UNDER WARRANTY AND IF WARRANTY RUNS OUT IT MAY FAIL AND I WILL BE STUCK PAYING FOR THE PROBLEM THAT SHOULD BE FIXED NOW.. THIS IS MY WIFES CAR AND WE LIVE IN THE MOUNTAINS OF NC.. THIS COULD BE A VERY DANGEROUS CONDITION DRIVING DOWN THE MOUNTAIN IN THE RAIN AND FOR THIS SEVERE FRONT END SHAKING. IN MY OPINION IT NEEDS TO BE INVESTIGATED WITH THE POSSIBLE RECALL TO FIX
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693770October 16, 2025
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
Jeep wanted to do an OTA update through the connect service. I continued to select 'update later' for several days then it all of a sudden my uconnect service told me it was updating. Immediately after it was updated, while on the road, the screened flashed off then back on just like it does at start up wanting me to start the vehicle. At this point we were at a stoplight and wasn't actively moving at this time. It was already running, and when the button was pressed, it turned, off, then pressed again and turned back on and restarted with on with CEL. I was only a mile from my local dealership, so I proceeded to go there.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693763October 16, 2025
ELECTRICAL SYSTEM, ENGINE, STEERING
While driving my 2024 Jeep Rubicon 4xe, both the Check Engine and “Service Battery” lights came on, and the vehicle suddenly shut down completely in the middle of a busy intersection. I lost all ability to accelerate, steer, or brake — the steering wheel locked, and the vehicle was inoperable in heavy traffic. I was trapped in the lane with vehicles approaching from all directions, unable to move or control the car in any way. It was a frightening and dangerous experience that could have resulted in a serious accident. This was the second time this same issue occurred. The first happened around May 17, 2024, when the vehicle had approximately 500 miles. The dealership repaired it under warranty and returned it to me. The most recent incident occurred around October 10, 2025, at approximately 10,000 miles. The San Leandro Jeep Dodge Ram Chrysler dealership inspected the vehicle and confirmed that Jeep engineering is aware of the problem and that a fix is being developed, but there is no known repair or release timeline. They stated the only option was to clear the codes and return the vehicle. This is also my second Jeep 4xe to experience the exact same issue. My previous 4xe was repurchased by the manufacturer (FCA/Stellantis) in 2023 after similar “Service Battery” warnings and total shutdowns while driving. This ongoing defect is a severe safety hazard. The vehicle can lose all power, propulsion, and steering without warning, leaving the driver and others on the road in immediate danger. A total loss of control — especially while crossing an intersection or driving at speed — could easily result in a crash or fatal injury.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693762October 16, 2025
POWER TRAIN
We are aware of the Jeep Wrangler 4xe software update which basically disables the wrangler and have been diligent about selecting the red X to not accept the update. This morning on my son’s way to work the update went through anyway resulting in a loss of power forcing him to stop the vehicle. Thankfully he was able to limp the Jeep to our local service station where the firmware over the air update “fix” was able to be applied and the vehicle is functioning again. This is a major concern for several reasons, he was a minute away from one of the busiest interstates in New York, where this could have been a very serious incident, second the vehicle updated regardless of user input to defer or not install. Had we not have been prepared for this because of social media, not Jeep, this would have had serious implications.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693719October 15, 2025
POWER TRAIN, ENGINE, FUEL/PROPULSION SYSTEM
UConnect update was pushed and car shut off while driving saying to put in park and turn back on. Vehicles engine literally shut off twice while driving all due to a system update.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693700October 15, 2025
UNKNOWN OR OTHER
I have been dissecting and putting off the update of the Uconnect software that has recently been known to brick vehicles for about five days now when I was stopped at a light, the car push through the update andand auto updated without my selecting to do so. This caused the car to turn to a message saying to put it in park and press start in order to drive and turned on the check engine light. Luckily this is a long light, but I had to restart the vehicle in order to get it moving dirt before the traffic started to flow.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693684October 15, 2025
STEERING, WHEELS
When I first got it, I would get on the highway and once I hit 80mph it would do a wobble. I was told by the dealership it was "normal" and they couldn't replicate it. Then it got worse, anytime I hit 60mph on the hwy it wobbles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693664October 15, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
Jeep 4xe complete loss of power while driving almost caused a huge accident. No power, no power steering TOTALLY dangerous and they knew damn well this would happen but didn't alert customers!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693562October 15, 2025
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
I was driving from New York to DC when my car “bricked” on [XXX] my car advised me to go into park mode and began slowing down to a stop (I had no control over it) and luckily I was able pull over onto the shoulder to where I felt very unsafe and waited to restart my car. I was able to restart and try again and it bricked again about 10 minutes later. I was terrified and had a panic attack before being able to safely merge across lanes into a rest stop. I figured that if I switched into gas mode because it appeared to be an electrical problem that I might be able to continue my drive I started driving and not five minutes later I was stalled on a bridge. It was the scariest experience I’ve had probably ever in my life I had to completely shut down my car and restart it just to inch my way onto a shoulder after getting across a bridge with other cars going over 60 70 mph. Eventually I was able to disconnect the battery and reconnect it just in order to make it safely to a dealership with my father, following behind me. Because the check engine light went off when the battery was reconnected, when I got there, the dealership told me the diagnostic test showed no concerns and said that I could take the car and continue my drive. then 15 minutes after continuing my drive it stalled again, again on the highway! So I made my way back to the dealership and in the 10 miles that it took to get to the dealership the car stalled over five more times every single time it stalled I risked someone running into the back end of my car. I was told to contact Chrysler for a customer care case and they were not helpful at all. I was given a loaner that I couldn’t take out of state so I couldn’t get back to New York in a timely fashion so I had to wait in DC an extra day just to get my car back. I still don’t feel safe in the vehicle because a little software glitched caused such a major issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693555October 15, 2025
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
After an OTA update, while driving, the vehicle abruptly stopped working and I was forced to pull over. The check engine light went on and a message requesting service to the electric charging module was shown. After cycling power a few times the car worked again. This happened again on the way home. The manufacturer JeepCares account advised that the car needs to be towed to a dealer immediately.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693528October 15, 2025
ELECTRICAL SYSTEM, ENGINE
Jeep pushed out an update on Friday 10/10 that we were advised to decline as it was causing mechanical failures. Despite declining the update ever since, and being assured that this remedy would work until the update expired in 30 days, apparently it still managed to push through on its own last night. I was less than two miles from my house this morning on my way to an appointment when the dashboard lit up and the Jeep completely lost power. I shut it off, turned it back on and was able to get back home, but the CEL is still on. I was lucky enough to be on a side road, as I was about to enter a busy intersection. I've talked to Jeep and they do not have a fix, but it is unsafe to drive at this point. I am waiting on a towing company at the moment to bring it to a Jeep dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693517October 15, 2025
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
Driving down the road, Jeep suddenly says shift to park and loses all power stalling in the middle the road. This happened twice on October 14, 2025 and needed a tow truck to be brought to a dealership. When it loses power everything locks up including steering so you can even pull over safely to the side of the road. This is a very serious issue that can easily cause a deadly accident and needs to be addressed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693512October 15, 2025
POWER TRAIN, UNKNOWN OR OTHER
After an update on the vehicle it shut off while driving, I had no control of the steering. All the lights on the dash came one and I had to put it in park and restart the car. Then the check engine light came on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693496October 15, 2025
POWER TRAIN, UNKNOWN OR OTHER
After an automatic UConnect software update on Saturday 10/11/25, my vehicle stalled out multiple times while driving. Even though it's in drive, the vehicle automatically shifted into park, the dashboard lit up, and the vehicle dead stopped in the middle of traffic. I took it to a Jeep dealership near me where they said many drivers are having the same issue. Worst than that, is that I had to call Chrysler just to get a rental car approval, but since the incident happened on a Saturday of a holiday weekend, I have been 4 days without a car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693491October 14, 2025
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
While driving on the road the vehicle suddenly loses power and shuts down. The check engine light illuminates and a message saying shift to park appears on the dashboard. You have no control of speed at this point. The vehicle stops and stalls in the middle of the road. Once you shift to park you have to completely shut off the vehicle while in the middle of the road and restart the engine. The vehicle will drive a few hundred feet and repeat the stall. It is completely scary and dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693485October 14, 2025
POWER TRAIN, ENGINE, ELECTRICAL SYSTEM
Completed OTA update previous day. Driving the next day 1 mile into the drive the check engine light, went off, a warning on the dash said something about electrical stability system failure, showed a picture of the jeep with red electrical highlighted. The car ran very poorly, could not accelerate and the car slowed from 35 to 15. During this time the car flashed instructions to put the car in park. After about 1/2 mile I slowed to stop and put the Jeep in park. Restarted by pushing holding brake and pushing start button. Ran well for 10 + miles, then same thing happend again. The Jeep flashed engine warning light, dings and lights flashing. Had to into the left turn lane and came to stop at the stop light. Put the Jeep in park again, tried to restart but this time it did not restart. The gear stuck in Park with the P flashing on the indicator. Had to pull the emergency release cord to put Jeep into N to push to a safe location. Jeep failed to start or move from P and is at the shop now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693479October 14, 2025
STEERING, ENGINE, ELECTRICAL SYSTEM
I was driving my vehicle on the highway at 60mph. The car turned itself off, I lost power steering and brakes and drove into a drainage culvert after almost hitting several cars. The vehicle would not restart initially and I had to wait 5 minutes before it started back up. It died 3 more times with in 1 mile before I made it to a safe area to park the vehicle. There was no warning before this happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693473October 14, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Vehicle shutdown. Loss of motive power after updated software from Uconnect. Check engine light pop up and unable to drive
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Wrangler