Jeep Liberty Complaints (2002)

1,808 consumer complaints on file.

#10052093December 30, 2003
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
THE DEALERSHIP WILL NOT HAVE THE PARTS OR TOOLS AVAILABLE TO PERFORM THE RECALL ON THE LOWER CONTROL ARM (03V460000) UNTIL APRIL. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10052098December 30, 2003
POWER TRAIN
WHILE DRIVING THE TRANSMISSION FAILED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10051035December 23, 2003
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
RIGHT FRONT SUSPENSION CONTROL ARM LOWER BALL JOINT SEPARATED FROM THE STEERING KNUCKLE WITHOUT WARNING WHILE TURNING AROUND IN A DRIVEWAY, CAUSING DAMAGE TO THE CV JOINT, FRONT AXLE, TIRE, WINDSHIELD WIPER RESERVOIR AND FRONT RIGHT FOG LIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10046685December 22, 2003
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
WHILE BACKING OUT OF THE DRIVEWAY, THE CONSUMER HEARD A LOUD BOOMING SOUND AND THE VEHICLE LURCHED TO THE LEFT. THE CONSUMER WALKED TO THE FRONT OF THE VEHICLE AND DISCOVERED THE UPPER BALL JOINT LAYING ON THE GROUND. THE WEIGHT OF THE LEFT SIDE OF THE VEHICLE WAS RESTING ON THE AFFECTED WHEEL. *AK THE CONSUMER ALSO STATED THAT THERE HAD BEEN A RECALL ISSUED FOR SIMILAR PROBLEM WITH HER JEEP AND HAS FILED COMPLAINTS TO CHRYSLER. *CB *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10050863December 21, 2003
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
RE: NHTSA CAMPAIGN ID #03V460000 (DAIMLER CHRYSLER # C36 I PURCHASED MY JEEP LIBERTY SPORT VIN # [XXX] ON 4/24/2002 AND BUY VIRTUE OF THE PURCHASED DATE IT WAS BUILT BEFORE 10/4/2002.THE RECALL STATES LOSS OF CONTROL OF THE VEHICLE CAN OCCUR WITH MINIMAL WARNING.I FREQUENTLY TRAVEL HIGHWAYS AT HIGHWAY SPEEDS,ACCORDING TO THIS RECALL MYSELF,MY FAMILY AND ANYONE ELSE RIDING IN MY VEHICLE IS AT RISK.....WITH THAT SAID ....I HAVE CONTACTED DAIMLERCHRYSLER ON TWO (2) OCCASIONS, 11/12/2003 REF.#11814774 AND 12/8/2003 REF.# 11880586 ABOUT THIS RECALL. THEIR RESPONSE ON BOTH CALL WERE ; THE RECALL HAS NOT BEEN "PUBLISHED". YOUR SIGHT DATES THE RECALL AS 11/04/2003, THAT'S BEFORE EITHER OF MY CALLS TO THEM. I FEEL DAIMLERCHRYSLER IS NOT RESPONDING TO THEIR OBLIGATION TO ME IN A TIMELY MANOR. YOUR HELP WILL BE APPRECIATED.*AK INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10050768December 19, 2003
POWER TRAIN
ON 11/29, MY TRANSMISSION ON MY 2002 JEEP LIBERTY WAS NOT SHIFTING AFTER SECOND GEAR. TOOK THE CAR TO THE DEALERSHIP AND WAS TOLD THAT THERE WAS A "BAD PART" ON THE TRANMISSION, THAT THE PISTON RETAINER INSIDE OF THE VALVE BODY WAS BROKEN AND IT NEEDED TO BE REPLACED. THE CAR WAS PURCHASED NEW IN 2001 AND MILEAGE WAS PAST THE 36,000 BUMPER TO BUMPER WARRANTY; HOWEVER, ANY JEEP VEHICLE PURCHASED AFTER 11/1/01 HAS THE 7 YEAR, 70,000 MILE POWERTRAIN WARRANTY. THE PART IS BAD AND OTHERS MIGHT BE EXPERIENCING THE SAME THING. I ENDED UP PAYING HALF WHEN I SHOULD NOT HAVE HAD TO PAY ANYTHING. VERY DISAPPOINTED IN A VEHICLE THAT INITIALLY I LOVED!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10049508December 10, 2003
STRUCTURE
THE ANTI-GLARE COATING ON THE DASHBOARD IS PEELING OFF AND DRAMATICALLY INCREASING THE GLARE TO THE DRIVER. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10044997December 10, 2003
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, WHEELS
WHILE DRIVING AT 45 MPH RIGHT PASSENGER WHEEL FELL OFF. CONSUMER WAS ABLE TO PULL OVER TO THE SHOULDER. THE DRIVER SUFFERED NECK INJURIES, AND WAS TRANSPORTED BY AMBULANCE TO THE HOSPITAL. THE VEHICLE WAS TOWED TO THE DEALER. MECHANIC NOTICED THAT UPPER BALL JOINT WAS CORRODED AND NEEDED TO BE REPLACED. *AK CONSUMER WAS UPSET THAT CHRYSLER WOULD ONLY WAIVE THE COST OF THE PARTS SINCE THE VEHICLE WAS OUT OF WARRANTY. HIS WIFE BELIEVED THAT SINCE THE INCIDENT OCCURRED AS A RESULT OF A DEFECTIVE UPPER BALL JOINT, THEN CHRYSLER SHOULD ASSUME FULL RESPONSIBILITY. THE GENERAL MANAGER STATED THEY SHOULD BE GLAD THAT'S THE ONLY PROBLEM THEY HAD SO FAR. *PH
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10044741December 9, 2003
STEERING:HYDRAULIC POWER ASSIST SYSTEM
WHILE DRIVING AT 35 MPH, THE CONSUMER LOST POWER STEERING. THE VEHICLE ROLLED OVER THREE TIMES. THE JEEP WAS TAKEN TO THE DEALERSHIP BUT THE PROBLEM HAD NOT BEEN RESOLVED. THE CONSUMER SUFFERED INJURIES AND WAS HOSPITALIZED. *AK S. KVARAITIS WAS THE DRIVER. *SCC *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10044262December 3, 2003
AIR BAGS:FRONTAL
WHILE DRIVING AT 45 MPH, THE VEHICLE WAS INVOLVED IN A HEAD ON COLLISION. DURING THE AIR BAG DEPLOYMENT, THE DRIVER'S SHIRT CAUGHT ON FIRE. THE CONSUMER REPORTED TO BE A NON SMOKER. *AK *SCC *JB
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#10049028December 2, 2003
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM:SHOES/LININGS, SUSPENSION:REAR
REAR END DIFFERENTIAL/SUSPENSION AND OR BRAKES/WHEELS MAKES GRINDING NOISE WHEN FRONT WHEELS ARE TURNED, PUTING REAR WHEELS IN A SITUATION OF DIFFERENT TIRE ROTATION AT LOW SPEEDS, SOUNDING LIKE REAR BRAKES ARE DRAGGING. DEALER HAS ALREADY REPLACED REAR BRAKES AND TURNED DOWN DRUMS. NOISE STILL EXIST. DEALER STATED IN WRITING THAT THEY WERE AWAITING A SERVICE BULLETIN TO CORRECT DEFECT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10047578November 25, 2003
WHEELS
THE CENTER CAP OF JEEP LIBERTY ALLOY WHEELS ALLOWS WATER TO ENTER THE SPACE BETWEEN THE WHEEL AND HUB. THE WHEEL DOES NOT ALLOW THE WATER TO ESCAPE. THIS RESULTS IN CORROSION OF THE AXLES, AXLE RETAINING NUTS, WHEELS MOUNTING STUDS AND LUG NUTS. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10047437November 23, 2003
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
DRIVERS SEAT BELT LATCH BROKEN. THE CAR IS LESS THAN TWO YEARS OLD AND CHRYSLER/JEEP WILL NOT REPAIR IT. I FEEL THAT THIS IS A MAJOR SAFETY PROBLEM. WE MUST PAY TO HAVE THIS LATCH REPLACED. WOULD YOU LIKE ME TO SEND THE BROKEN LATCH ASSEMBLY TO YOU? IF SO,WHERE DO I SEND IT? A PLASTIC PIECE BROKE OFF INSIDE THE BUCKLE. THE BUCKLE WILL NOT LATCH. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10047374November 22, 2003
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
THE LEFT BALL JOINT ON MY 2002 JEEP LIBERTY FAILED WHILE I WAS TRAVELING IN CANADA. REPAIRS WERE DELAYED BECAUSE, ACCORDING TO THE DEALER, CHRYSLER-DAIMLER "ENGINEERING" CANCELED THE ORDER FOR REPLACEMENT PARTS BECAUSE THERE HAD BEEN A RASH OF BALL JOINT FAILURES ON THE JEEP LIBERTY (AND ENGINEERING WANTED TO DETERMINE THE UNDERLYING CAUSE BEFORE CONTINUING TO USE EXISTING PARTS). CONCERNED THAT WE MAY EXPERIENCE ADDITIONAL BALL JOINT FAILURES, I WROTE DAIMLER-CHRYSLER TO INQUIRE REGARDING MY EXPERIENCES AND THE FREQUENCY OF BALL JOINT FAILURES ON THE JEEP LIBERTY. DAIMLER-CHRYSLER HAS REFUSED TO PROVIDE THE REQUESTED INFORMATION, CLAIMING THAT THE DATA IS EITHER UNAVAILABLE OR CONSIDERED PROPRIETARY. THEY SUGGESTED I GO TO MY LOCAL LIBRARY! I WOULD LIKE TO KNOW IF THERE HAVE BEEN OTHER SIMILAR PROBLEMS WITH THE JEEP LIBERTY. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10041888November 19, 2003
POWER TRAIN:AXLE ASSEMBLY
WHILE DRIVING, THE DRIVER HEARD A LOUD KING NOISE COMING FROM THE REAR OF THE VEHICLE. TOOK VEHICLE TO DEALERSHIP AND THE MECHANIC INDICATED THE PROBLEM WAS THE REAR AXLE WHICH NEEDED TO BE REPAIRED OR REPLACED DEPENDING ON THE DAMAGE THAT HAD BEEN DONE.*AK *JB *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10047959November 14, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING AT 35 MPH VEHICLE STALLED, CAUSING THE CONSUMER TO PULL OFF THE ROAD. CONSUMER HAD VEHICLE TOWED TO A DEALERSHIP. MECHANIC TOLD THE CONSUMER THAT TRANSMISSION FAILED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10046949November 14, 2003
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
FUEL VAPOR HOSES SPLIT IN TWO ON MY 2002 JEEP LIBERTY. DEALER REPLACED THE HOSES "DOING ME A FAVOR BY PUTTING IT UNDER WARRANTY." *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10045970November 11, 2003
SUSPENSION:MULTIPLE AXLE
2002 JEEP LIBERTY : MY WIFE BACKED LIBERTY OUT OF DRIVEWAY & AS SHE WAS TURNING STEERING WHEEL DRIVER SIDE FRONT WHEEL COLLAPSED CAUSING EXTENSIVE DAMAGE TO LIBERTY . LIBERTY HAS BEEN AT DEALER WAITING TO BE INSPECTED BY CHRYSLER/JEEP. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10045907November 10, 2003
STEERING, TIRES
I HAVE A 2002 JEEP LIBERTY AND ON OCT. 7, 2003, I HAD AN INCIDENT IN WHICH MY STEERING WHEEL AND TIRES LOCKED UP DURING A LEFT TURN CAUSING ME TO TURN IN A FULL 360 FACING THE CAR THAT WAS BEHIND ME. THIS WAS ON A TUESDAY. ON FRIDAY, OCT. 10, 2003, I WAS MAKING A RIGHT TURN INTO A GAS STATION AND MY CAR SKIDDED CAUSING ME TO LOSE BRIEF CONTROL OF MY CAR AGAIN. I WAS ABLE TO STRAIGHTEN UP THE CAR AND AVOID ANOTHER 360 AND POSSIBLE COLLISION WITH GAS PUMPS. LUCKILY, NO ONE WAS HURT AND THERE WAS NOT ANY PROPERTY DAMAGE IN EITHER SITUATION. AT THIS POINT, I CONTACTED THE DEALERSHIP ([XXX]) WHO TOLD ME IT WAS MY TIRES. I WENT TO GOODYEAR AND THEY SAID MY TIRES WERE FINE AND I SHOULD GO TO THE DEALERSHIP. I CALLED THE DEALERSHIP BACK AND THEY TOLD ME TO BRING IT IN AND THEY WOULD CHECK IT OVER BUT THEY HAD NOT HEARD OF THIS PROBLEM BEFORE. THEY WERE UNABLE TO FIND ANYTHING WRONG WITH MY CAR AND I REALLY DIDN'T FEEL LIKE I RECEIVED GOOD CUSTOMER SERVICE. MY REASON FOR SUBMITTING THIS NOW IS BECAUSE I HAVE SEEN ARTICLES AND MY MOTHER HEARD IT ON THE NEWS THAT THERE HAS BEEN A RECENT RECALL ON 2002 JEEP LIBERTIES THAT MIGHT EXPLAIN WHAT HAPPENED. I CONTACTED THE DEALERSHIP TONIGHT AND ASKED THEM ABOUT A RECALL AND THEY DENIED THAT THERE IS ONE. I AM ALSO UNABLE TO FIND IT ON YOUR SIGHT ALTHOUGH THE ARTICLE I READ STATED IT AS BEING RELEASED BY YOU. I HAVE BEEN LUCKY THAT IT HAS NOT HAPPENED AGAIN BUT I DO NOT FEEL AS SAFE IN MY CAR AS I DID BEFORE THE INCIDENTS. PLEASE CONTACT ME AND LET ME KNOW IF THERE IS A RECALL AND IF NOT, PLEASE DOCUMENT MY COMPLAINT. THE NEXT PERSON MAY NOT BE AS LUCKY. THANK YOU, [XXX]. *AK INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10045259November 1, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
FRONT BRAKES MAKING A SCRAPING NOISE, ROTORS VERY HOT, FRONT PADS SQUEAKING CONSTANTLY WITH OUT FOOT ON BRAKE PEDAL, STICKING FRONT CALIPERS HANGING UP, ROTORS HAD HOT SPOTS VISIBLE, GRINDING NOISE FROM REAR, BROKEN SPRING FROM REAR SHOE AT 11,068 MILES. I HAVE GRAVE CONCERNS REGARDING MY SAFETY IN THIS VEHICLE. CONTINUE TO HAVE PROBLEMS WITH BRAKES. REAR BRAKE DRUMS REPLACED AT 11,927 MILES. PROBLEM WITH BRAKES STARTED AROUND 6,000 MILES. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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