Jeep Liberty Complaints (2002)

1,808 consumer complaints on file.

#10066147April 14, 2004
UNKNOWN OR OTHER
CHRYSLER HAD A RECALL ON THE BALL JOINT OF A JEEP LIBERTY. TODAY WHILE DRIVING MY CAR BEGAN MAKING A NOISE AND WAS DIFFICULT TO BRAKE AND STEER. I CALLED THE DEALER AND HE SAID BRING IT DOWN. I ASKED IF IT WAS SAFE TO DRIVE AS I EXPLAINED THE PROBLEM TO HIM. HE SAID HE COULD NOT TELL ME THAT BUT TO BRING IT RIGHT DOWN. I DID THEN I HAD TO HANG AROUND SINCE EVERYONE WAS AT LUNCH. WITHIN TWO MINUTES THEY TOLD ME IT WAS THE BALL JOINT AND CHRYSLER HAD PUT OUT A RECALL. I SAID I DID NOT GET NOTICE. THEY SAID IT WAS CHRYSLER RESPONSIBILITY. HOWEVER, THEY ALSO SAID THEY ONLY HAVE 20 NEW ONES AS THERE IS A SHORTAGE. WHEN I SEARCHED ON THE WEB TODAY THIS RECALL CAN CAUSE A PERSON TO LOSE CONTROL OF THEIR CAR. LUCKILY I DID NOT. BUT I BELIEVE CHRYSLER HAS A RESPONSIBILITY TO NOTIFY THE OWNERS IMMEDIATELY BEFORE THEY LOSE CONTROL OF THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10066812April 8, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
WHILE DRIVING AT 45-50 MPH CONSUMER NOTICED COOLING STEAM COMING FROM THE HOOD. CONSUMER WAS ABLE TO PULL OVER TO THE GAS STATION. VEHICLE WAS TAKEN TO THE DEALERSHIP FOR INSPECTION, AND MECHANIC DETERMINED THAT THERE WAS AN OVER FLOW OF COOLING WHICH SPILLED INTO THE ENGINE. HOWEVER, PROBLEM STILL OCCURRED. CONSUMER TOOK THE VEHICLE TO A PRIVATE MECHANIC, WHO DETERMINED THAT HEAD GASKET NEEDED TO BE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10063349April 8, 2004
VEHICLE SPEED CONTROL:LINKAGES
WHEN EXITING THE HIGHWAY SPEEDOMETER STOPPED OPERATING AND THE VEHICLE STALLED. VEHICLE WAS TAKEN TO THE DEALER, WHERE THE MECHANIC DETERMINED THAT SPEED SENSOR WAS THE CAUSE OF THE PROBLEM, AND REPLACED IT. *AK *MR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065293March 31, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
WHILE DRIVING 5 MPH LEFT FRONT TIRE COLLAPSED. CONSUMER HAD THE VEHICLE TOWED TO THE DEALERSHIP FOR INSPECTION, AND MECHANIC DETERMINED THAT THE LEFT UPPER BALL JOINT FAILED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10064913March 25, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
VEHICLE WAS HAVING A PROBLEM WITH A NOISE IN THE FRONT END. THE OWNER HAD TAKEN THE VEHICLE TO THE DEALER ON 6 OCCASIONS. LATER, THE VEHICLE WAS RECALLED FOR BALL JOINT PROBLEMS DUE TO POOR WORKMANSHIP. THE FRONT DRIVER SIDE WHEEL SEPARATED FROM THE VEHICLE. PROVIDE FURTHER DETAILS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10063885March 25, 2004
POWER TRAIN
MY 2002 JEEP LIBERTY HAS HAD A VIBRATION SINCE 1400 MILES. IT NOW HAS 29,000 MILES AND THE SAME VIBRATION. I HAVE CONTACTED THE MANUFACTURER ABOUT THIS TWICE AND BEEN BACK TO THE DEALER NUMEROUS TIMES TO HAVE IT CHECKED. THE ORIGINAL COMPLAINT THAT I CONTACTED DAIMLER CHRYSLER WITH THEY GAVE ME A COMPLAINT NUMBER, AND TOLD ME THAT THERE TECHS WERE AWARE OF THIS PROBLEM, AND THEY WERE WORKING ON IT. I THEN CONTACTED THEM AGAIN THIS YEAR AND ASKED IF THEY HAD RESOLVED IT, AND THEY ACT AS IF THERE IS ONLY MY COMPLAINT, AND NO RESOLUTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10063639March 22, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A 2002 JEEP LIBERTY WITH AUTOMATIC TRANSMISSION. WHEN SLOWING DOWN THE TRANSMISSION DOWNSHIFTS VERY HARD. WE HAVE TAKEN IT TO THE JEEP DEALER (JOHNY ROBERTS-ALTUS OK) AND THEY CANNOT FIND THE PROBLEM. I SEE THE 2003'S HAVE THIS PROBLEM NOTED BUT NOT THE 2002'S.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10063544March 19, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
ON JANUARY 14, 2004 CONSUMER RECEIVED A RECALL LETTER REGARDING THE BALL JOINTS. DEALERSHIP DID NOT HAVE THE PARTS AVAILABLE TO CONDUCT RECALL REPAIR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10062452March 17, 2004
SUSPENSION:FRONT
I HAVE A POPPING NOISE IN THE FRONT END OF MY 2002 JEEP LIBERTY 4WD. I TOOK IT TO JEEP AND AFTER 2 DAYS THEY TOOK THE FRONT END APART AND PUT IT BACK TOGETHER AND THE PROBLEM GOT MUCH BETTER BUT NOT COMPLETELY GONE. IS THERE A RECALL ON THIS AND DO OTHER PEOPLE HAVE THIS PROBLEM. MY CAR HAS 55,000 MILES ON IT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055405March 17, 2004
AIR BAGS:FRONTAL
WHILE VEHICLE WAS PARKED WITH THE ENGINE ON FRONT AIR BAGS DEPLOYED INADVERTENTLY. THE CAUSE OF DEPLOYMENT HAD NOT BEEN DETERMINED. *AK *MR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10062346March 16, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
MY 2002 JEEP LIBERTY LOST CONTROL & SMASHED TO THE GROUND, THE BALL JOINT SNAPPED AND THE AXLE FELL OUT/TIRE FELL OFF ON 2/4/04. I HAD NO WARNING OR ANY IDEA WHAT WAS HAPPENING? I WAS UNAWARE OF THE RECALL BECAUSE I NEVER RECEIVED A RECALL ABOUT IT FROM CHRYLSER. HOWEVER, I HAVE A LONG STORY TO FOLLOW THIS IN REGARDS TO HOW THEY HAVE HANDLED THIS, POORLY. MY JEEP IS STILL SITTING IN A SERVICE STATION PARKING LOT & I'M STILL DRIVING A RENTAL CAR BECAUSE THE COMPANY TOOK IT'S TIME IN CONTACTING ME APPROPRIATELY TO HANDLE THIS, AND THEN WHEN THEY HAVE CONTACTED ME, THEY ARE TRYING TO GET AWAY WITH DOING THE ABSOLUTE MINIMUM TO HELP ME OUT OF THIS PROBLEM AND IT IS COSTING ME A LOT OF MONEY IN RENTAL FEES & STORAGE FEES, AS WELL AS THE TOW FOR THE JEEP. THIS MATTER IS STILL UNRESOLVED AFTER REPEATED ATTEMPTS ASKING TO PLEASE HELP ME OUT. I FINALLY RECEIVED A RECALL NOTICE ON 2/18/04! IF THIS WAS DISCOVERED BACK IN 2003, WHY DID I JUST RECEIVE A NOTICE!?OF COURSE THE NOTICE GOT SENT TO ME 3 MONTHS AFTER IT WAS DISCOVERED ORIGINALLY AND NOW I'M STUCK WITH ALL THIS TROUBLE RELATED TO IT?? AFTER THEY PUT MYSELF & MY FAMILY IN HARMS WAY, THIS WAS NEGLIGENCE! CHRYSLER DOESN'T CARE ABOUT ITS CUSTOMERS, THEY JUST WANT TO GET OUT OF THE SITUATION DOING AS LITTLE AS THEY CAN. I'M STILL TRYING TO GET THEM TO HELP ME AS OF TODAY. I HAVEN'T HEARD FROM THEM AND I MOST RECENTLY FAXED THEM ON 3/11 & 3/15, ASKING THEM TO PLEASE SETTLE THIS FOR ME AND IT GOES BY EACH DAY FOR ME WITH MORE FEES AND THEY DON'T CARE! *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10062239March 15, 2004
VEHICLE SPEED CONTROL
WHILE DRIVING AT HIGHWAY SPEEDS, THE SPEEDOMETER WOULD INTERMITTENTLY STOP FUNCTIONING. ALL OTHER ELECTRONICS SEEM TO STILL FUNCTION ALRIGHT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10061590March 8, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
CONSUMER RECEIVED A RECALL LETTER CONCERNING LOWER BALL JOINTS. DEALERSHIP STILL DOES NOT HAVE THE PARTS AVAILABLE TO PERFORM RECALL REPAIRS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10060745March 8, 2004
AIR BAGS:SIDE/WINDOW
A JEEP LIBERTY WITH "SIDE IMPACT" AIR BAGS WAS IN A COLLISION. THE COLLISION WAS SERIOUS ENOUGH TO "TOTAL" THE CAR AND THE SIDE IMPACT AIRBAG DID NOT DEPLOY. AN INDEPENDENT INVESTIGATOR FOR "CHRYSLER" PERFORMED AN INSPECTION, CHRYSLER STATED TO MYSELF IN A LETTER TO ANSWER MY CONCERNS THAT THE AIR BAG WAS OPERATIONAL. HOWEVER, WHEN MY BODY SHOP GUY HAD TO TEAR DOWN THE CAR FURTHER FOR INSURANCE PURPOSES HE NOTICED THAT IT WASN'T EVEN ATTACHED.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10061441March 5, 2004
AIR BAGS:FRONTAL, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
CONSUMER RECEIVED TWO RECALL NOTICES. 1. NHTSA RECALL# 01V373000 CONCERNING AIR BAG FAILURE IN DECEMBER 2003. CONSUMER CONTACTED THE DEALER, WHO INFORMED THE CONSUMER THE PARTS WERE NOT AVAILABLE. THE DEALER WAS SUPPOSED TO CONTACT THE CONSUMER WHEN THE PARTS BECAME AVAILABLE. 2. NHTSA RECALL 03V460000 SUBJECT CONCERNING LOWER CONTROL ARM BALL JOINT FAILURE ON 3/2/2004. CONSUMER CONTACTED THE SAME DEALER, WHO DID NOT HAVE THE PARTS. NO REASON WAS GIVEN AS TO WHY THE PARTS WERE NOT AVAILABLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10060513March 5, 2004
SUSPENSION
2002 JEEP LIBERTY IS INHERENTLY UNSTABLE. AT ALMOST ANY SPEED, THE REAR END OF THIS VEHICLE TENDS TO "SPIN OUT" RESULTING IN LOST OF CONTROL. RECENTLY, THIS OCCURRED AS MY WIFE WAS DRIVING THIS VEHICLE. AS A RESULT, SHE LOST CONTROL OF THE VEHICLE, STRUCK A GUIDE RAIL, AND ROLLED THE VEHICLE TWICE. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10060923February 27, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
CONSUMER RECEIVED NHTSA RECALL LETTER 03V460000 REGARDING LOWER CONTROL ARM BALL JOINTS, DEALERSHIP STILL DID NOT HAVE THE PARTS AVAILABLE TO CONDUCT RECALL REPAIRS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10061101February 23, 2004
PARKING BRAKE
PARKING BRAKE WAS TOO HARD TO SET. ATTEMPTS MADE BY DEALER TO REMEDY THE PROBLEM BUT WERE NOT SUCCESSFUL. *LA CONSUMER BELIEVED THIS WAS SAFETY ISSUE AND THERE SHOULD'VE BEEN A WARNING IN THE OWNER'S MANUAL. *PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10058388February 18, 2004
ELECTRICAL SYSTEM:WIRING
HELLO, I PURCHASED THIS GREAT SUV IN SEPT 2003. SO FAR HAVE HAD TO BRING IT INTO DEALER 7 TIMES FOR ELECTRICAL SYSTEM (WIRING) REPAIRS. THEY COULD NOT GET REMOTE ENTRY TO WORK , SO THEY ORDERED A PART, THEN STILL WOULD NOT WORK SO ORDERED A NEW COMPUTER. THEN IN A FEW DAYS, THE DRIVER'S DOOR LOCK STOPPED WORKING, SO BROUGHT IT IN. THEY HAD TO ORDER ANOTHER PART, SO HAD TO COME IN 2X FOR THAT ONE TOO. THEN THE RIGHT REAR WINDOW WOULD NOT WORK, SO THEY REPLACED THE REGULATOR. NOW LIGHTS ON INDICATORWHEN THE DOOR IS OPEN IS NOT WORKING AND NEITHER IS THE AUTOLOCK FEATURE AFTER THE CAR IS DRIVING FOR A FEW MINUTES, SO HAVE TO VISIT THEM AGAIN. DEALER TOLD ME THAT WIRING HAD SOME RUST IN IT DUE EITHER TO FACTORY CARELESSNESS (WIRING HARNESS LEFT OUT IN WEATHER) OR FLOOD IN VEHICLE. THERE IS NO RECORD FROM CARFAX OF FLOOD TO THIS VEHICLE. DEALER SAID MAY NEED TO REPLACE ENTIRE WIRING HARNESS (2-3 DAYS IN SHOP) WHICH IS OK WITH ME IF IT WILL FIX PROBLEMS. HE SAID HE CAN'T DO IT UNLESS IT STARTS ACTING UP. AFRAID WHEN IT WILL START ACTING UP WILL BE WHEN WARRANTY EXPIRES. WOULD LIKE SERVICE DEALER (COURTESY CHRYSLER/JEEP OF CASSELBERY, FL) TO REPLACE WIRING HARNESS BEFORE SOMETHING ELSE HAPPENS. THEY HAVE BEEN REALLY GREAT EVERY TIME I'VE BROUGHT IT IN. I UNDERSTAND THEY CAN'T REPLACE THE WIRING HARNESS WITHOUT A SYMPTOM, BUT THERE HAVE BEEN LOTS OF SYMPTOMS AT THIS POINT. THANKS FOR YOUR TIME, SUSAN ATHERTON. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10057744February 9, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
DEALERSHIP DID NOT HAVE THE PART TO PERFORM UPPER BALL JOINT RECALL 03V460000 REPAIRS, AND DIDN'T KNOW WHEN THEY WILL BE RECEIVING THE PART.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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