Jeep Liberty Complaints (2003)

1,352 consumer complaints on file.

#10087537August 9, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
CONSUMER RECEIVED RECALL 03V460000 CONCERNING LOWER CONTROL ARM BALL JOINTS. CONSUMER TOOK THE VEHICLE TO THE DEALER FOR AN APPOINTMENT. SERVICE MANAGER REFUSED TO HONOR THE RECALL BECAUSE THE VEHICLE WAS NOT PURCHASED FROM THAT DEALERSHIP. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086380August 7, 2004
SUSPENSION
I OWN A JEEP LIBERTY 2003(MANUFACTURED IN APIRL 2003). I HAVE OWNED THE CAR FROM JANUARY OF 2004. COUPLE OF WEEKS BEFORE(JULY 17TH 2004)I WAS GETTING IN TO THE FREEWAY ENTRY RAMP, THE CAR SUDDENLY VEERED RIGHT AND I TRIED TO ADJUST IT BUT THE CAR VEERED VIOLENTLY TO THE LEFT AND SPUN A 360 AND A PARTIAL 180 BEFORE I ENDED UP ON THE OTHER SIDE OF THE FREEWAY CROSSING 4 LANES OF TRAFFIC. FORTUNATELY, I DID NOT GET INJURED AND THE VEHICLE WAS NOT DAMAGED NOR DID ANYBODY ELSE. I WENT ON THE INTERNET LATER TO FIND OUT THAT THERE WAS A MAJOR RECALL FOR THE SAME INCIDENT FOR JEEP LIBERTIES THAT WERE MANUFACTURED TILL MARCH OF 2003 AND MINE IS MANUFACTURED IN APIRL. THE SCARY THING ABOUT THIS IS I CANNONT PREDICT WHEN THIS CAN HAPPEN AGAIN AND IT HAS ALREADY HAPPED TWICE AFTER THE ABOVE LISTED INCIDENT ON NORMAL ROADS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10083666July 28, 2004
PARKING BRAKE
CONSUMER PARKED THE VEHICLE IN A PARKING LOT WITH THE EMERGENCY BRAKE ON. WHEN CONSUMER RETURNED TO THE VEHICLE HE NOTICED THAT THE VEHICLE HAD POPPED OUT OF PARK AND ROLLED INTO A DITCH. CONSUMER WAS ABLE TO DRIVE THE VEHICLE TO THE DEALERSHIP FOR INSPECTION. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10082776July 27, 2004
POWER TRAIN:MANUAL TRANSMISSION, TIRES
WHILE DRIVING ON ANY SURFACE, MY 4WD MANUAL TRANSMISSION 2003 JEEP LIBERTY PULLS STRONGLY TO THE RIGHT. IT EASILY GOES OFF THE EDGE OF THE ROAD, CREATING THE NEED FOR AN OFF ROAD RECOVERY. DEALER ROTATED THE TIRES, BUT SAID THAT THE WHEELS WERE ALIGNED PROPERLY AFTER AN ACCIDENT, AN ALL WHEEL ALIGNMENT WAS COMPLETED BUT IT STILL PULLS SEVERELY TO THE RIGHT. TO ADD INSULT TO INJURY, WHEN APPLYING THE BRAKE IN THE RAIN OR ON A WET SURFACE, THE TIRES SKID AND DO NOT PROPERLY SLOW THE VEHICLE DOWN, SO TRYING TO MANIPULATE THE VEHICLE TO NOT SKID OFF THE RIGHT SIDE OF THE ROAD INTO THE DITCH IS DIFFICULT WITHOUT BEING IN AT LEAST PARTIAL 4WD--AND THAT DOESN'T EVEN HELP OCCASIONALLY. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10079823July 15, 2004
ENGINE AND ENGINE COOLING:ENGINE
WHILE SLOWING DOWN FROM ANY SPEED VEHICLE SURGED TO A HIGH RPM. ONCE THE GEAR IS PUT IN NEUTRAL AND PLACED BACK IN DRIVE VEHICLE GOES BACK TO NORMAL. THIS PROBLEM HAPPENED TEN TO TWELVE TIMES SINCE MAY, 2004. DEALER HAS PLACED VEHICLE ON A DIAGNOSTIC MACHINE BUT COULD NOT FIND THE CAUSE OF THE PROBLEM. *AK *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10082072July 13, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
RECALL REGARDING THE LOWER BALL JOINTS ON 2003 JEEP LIBERTY. *MR THE TECHNICIAN TOLD THE CONSUMER THAT BECAUSE OF THE RECALL THAT THE VEHICLE WOULD NEED A FOUR WHEEL ALIGNMENT. THIS WOULD BE AN OUT OF POCKET EXPENSE FOR THE CONSUMER. RECALL# 03V460000. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081522July 8, 2004
SEAT BELTS:REAR/OTHER
REAR PASSENGER SIDE AND DRIVER SIDE SEAT BELTS WON'T RETRACT BACK INTO IT'S HOLSTER BECAUSE THE BELTS WERE UNRAVELING. DEALERSHIP INSPECTED THE SEAT BELTS, BUT COULD NOT DECIDE WHY THIS WAS HAPPENING BECAUSE WHERE THE BELTS WERE UNRAVELING THEY WERE NOT COMING IN CONTACT WITH ANYTHING. DEALERSHIP MIGHT BE ABLE TO COVER THE BELT TO CORRECT THE ISSUE. IF THIS WAS NOT POSSIBLE THE ENTIRE SEAT BELT ASSEMBLY HAS TO BE REPLACED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10079238July 3, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER, ENGINE AND ENGINE COOLING
TRANSMISSION AND ENGINE LIGHTS CAME ON UPON TOWING A COLEMAN "YUMA" POP-UP CAMPER. TOOK IN TO DEALER AND DEALER FOUND THAT TORQUE CONVERTER TO BE BAD ALONG WITH GEAR WEAR. TRANSMISSION NEEDED TO BE REPLACED AND GEAR WEAR REPAIRED. CAR HAS ONLY 8,000 MILES ON IT AND IT IS THE FIRST TIME THE CAR HAS TOWED ANYTHING. THE CAR SHOULD NOT HAVE HAD A PROBLEM SINCE IT IS RATED WITH A MUCH HIGHER TOWING CAPACITY THAN THE COLEMAN "YUMA" IS. THE DEALERSHIP IS TRYING TO TELL ME THAT THIS IS AN ISOLATED INCIDENT OF A BAD TRANSMISSION, BUT UPON FURTHER INVESTIGATION WITH JEEP FORUMS ON THE NET, 85% OF LIBERTY OWNERS ARE EXPERIENCING PROBLEMS WITH THEIR TRANSMISSION AFTER 8,000 MILES! ONE OWNER HAS HAD HIS TRANSMISSION REPLACED 3 TIMES! THE DEALERSHIP SAID THIS WAS COVERED UNDER MY WARRANTY THIS TIME, BUT THAT IT WOULD NOT BE COVERED NEXT TIME. IF THE TRANSMISSION IS FAULTY ON ALL OF THEM, I DON'T WANT TO GET STUCK WITH A LEMON ON A BRAND NEW VEHICLE!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10078957June 28, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
I TOOK MY 2003 JEEP LIBERTY THAT I PURCHASED NOVEMBER 22.2003 IN FOR A SERVICE CHECKUP AND WITH 29000 MILES ON THE CAR I WAS TOLD THAT HALF OF THE REAR ROTORS WERE RUSTED AWAY, AND ONLY HALF THE BRAKE PAD WAS HITTING THE BRAKES. I HAVE HAD MANY VEHICLES IN MY 52 YEARS OF LIFE AND I HAVE NEVER HAD THIS OCCUR. OF COURSE CHRYSLER REFUSES TO ADMIT THAT THEY ARE USING AN INFERIOR METAL PRODUCT AND WILL NOT STAND BEHIND THE WHAT I BELIEVE TO BE DANGEROUS ROTORS. I HAVE A FILE NUMBER AT CHRYSLER WHICH IS 12412856. I HAD THE ROTORS CHANGED AT MY EXPENSE BUT I BELIEVE THEY ARE CUTTING CORNERS IN A VERY VITAL PART OF THE CAR. I WOULD APPRECIATE A RESPONSE. GERRY VESELY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10078905June 28, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
AT LESS THAN 19,000 MILES (@ 50% HIGHWAY) THE BRAKE ROTORS ON THREE WHEELS ARE CORRODED AND PITTED. HIS HAS CAUSED THE BRAKE PADS TO WEAR VERY THIN. THE ROTOR AND PAD ON THE FRONT RIGHT WHEEL ARE OK AND WEARING NORMALLY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10078271June 15, 2004
SUSPENSION:REAR, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
GROANING/GRINDING NOISE IN THE BACK WHEELS AT SLOW SPEEDS, MOSTLY WHEN LEAVING A PARKING GARAGE, STOP LIGHTS, PARKING LOTS. BRAKE PEDALS NOT DEPRESSED AT THE TIME. NOISE INCREASES WHEN TEMPERATURE IS LOW AND HUMIDITY IS HIGH. NOISE STARTED AT 1,000 MILES (LESS THAN A MONTH AFTER THE DATE OF PURCHASE). TAKEN TO DEALERSHIP WHO AT FIRST COULD NOT DUPLICATE THE PROBLEM. I RECORDED THE NOISE SEVERAL TIMES AND PLAYED TO THE DEALERSHIP SERVICE MANAGER. IN FOR REPAIRS FOR THE SAME PURPOSE OVER 10 TIMES DURING THE 1ST YEAR, WITHOUT SUCCESS. ISSUE IS NOW WITH CHRYSLER ENGINEERING WHO APPEARS NOT TO BE IN ANY HURRY TO FIX THE PROBLEM. DEALERSHIP DOES NOT FOLLOW-UP AND DOES NOT COMMUNICATE ON THE STATUS OF THIS ISSUE. ALSO NEVER RECEIVED THE RECALL NOTICE. TOOK THE CAR IN FOR THE RECALL SERVICE AFTER SEING YOUR NOTICE, AND WAS TOLD IT MIGHT TAKE A COUPLE OF MONTHS FOR THE RECALL NOTICES TO GET OUT. IT'S BEEN 6 MONTHS, AND NO RECALL NOTICE AS YET. OTHER ISSUES WITH THIS CAR ARE ANOTHER RATTLING NOISE THAT THEY CAN'T FIX. A WEATHER STRIP ON THE DRIVER'S WINDOW THAT HAD TO BE REPLACED 7 TIMES (SO FAR) BECAUSE IT KEEPS COMING LOOSE. EXCESSIVE VIBRATION WHEN ON THE HIGHWAY AT SPEEDS OF 70 MPH. WIND NOISE COMING FROM EVERY DIRECTION, CAN'T HARDLY HEAR THE RADIO. RADIO QUALITY IS SO BAD I CAN'T USE IT. HAVE TO PLAY CDS INSTEAD. AND CHRYSLER WON'T DO A THING TO REMEDIATE THE PROBLEMS. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075218June 11, 2004
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
EXCESSIVE DRIVELINE VIBRATION AND NOISE UNDER LOAD/ACCECERATION. DIFFERENTIAL. BEEN TO DEALER TWICE WITH NO REPAIRS. NOISE GETTING PROGRESSEVLY WORSE. JEEP SHAKES VIOLENTLY ABOVE 80 MPH.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10074206May 25, 2004
SERVICE BRAKES, HYDRAULIC
WHILE BRAKING, THE STEERING WHEEL VIBRATED HEAVILY. PLEASE PROVIDE MORE INFORMATION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073595May 13, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
WHILE MAKING A RIGHT TURN AT A STOP SIGN THERE WAS A POPPING NOISE, THEN A METAL NOISE. CONSUMER PULLED OFF THE ROAD, AND NOTICED THAT THE PASSENGER SIDE OF FRONT SUSPENSION WAS LAYING ON THE RIGHT FRONT WHEEL. VEHICLE WAS TOWED TO A DEALERSHIP, WHO INDICATED THAT THE LOWER BALL JOINT SEPARATED.*AK PHONE INTERVIEW UPDATE (OCT 6, 05): THE CONSUMER RECEIVED THE RECALL NOTICE AFTER THE VEHICLE WAS REPAIRED. NO PROBLEM SINCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10066221April 15, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
ON MONDAY, APRIL 5, 2004, I BROUGHT MY LIBERTY RENEGADE FARRISH JEEP IN FAIRFAX, VA FOR MY 18,000 MILE SERVICE WHICH INCLUDED A TIRE ROTATION AND OTHER WORK. NO ONE EVER MENTIONED TO ME THAT MY VEHICLE WAS UNDER A SAFETY RECALL AND THAT WORK HAD NOT BEEN COMPLETED.*AK ON SATURDAY, APRIL 10, 2004 I WAS DRIVING MY LIBERTY WHEN I HEARD A LOUD NOISE THAT SOUNDED LIKE A SHOT GUN GOING OFF AND MY CAR SKIDDED TO THE SIDE OF THE ROAD AND CAME TO A STOP. MY TIRE WAS FLAT BUT UPON CLOSER INSPECTION, I DISCOVERED METAL SHAVINGS ALL OVER THE TIRE AND DOWN THE STREET ALONG MY SKID PATH. MY CAR WAS TOWED TO THE NEAREST JEEP DEALER WHICH WAS HERITAGE CHRYSLER JEEP IN ALEXANDRIA, VA. GREG ANDERSON, FROM HERITAGE JEEP, CALLED ME ON MONDAY, APRIL 12, 2004 AND INFORMED ME THAT MY BALL JOINTS HAD SEPARATED WHILE I WAS DRIVING THE VEHICLE AND THAT WAS THE CAUSE OF THE BREAKDOWN. HE SAID MY VEHICLE IS UNDER A SAFETY RECALL FOR THIS EXACT PROBLEM. I HAVE GRAVE CONCERNS ABOUT THE SAFETY OF THIS VEHICLE AND THE MANNER IN WHICH CUSTOMERS ARE NOTIFIED ABOUT POTENTIALLY LIFE THREATENING DEFECTS IN THEIR VEHICLES. 1. I DID NOT RECEIVE A RECALL NOTICE IN THE MAIL INDICATING THERE WAS A POTENTIAL SERIOUS DEFECT WITH MY VEHICLE THAT MAY CAUSE ME TO LOSE CONTROL OF THE VEHICLE AND CRASH. 2. IT IS MY UNDERSTANDING THAT ALL VEHICLES COMING INTO THE FARRISH JEEP SERVICE DEPARTMENT HAVE A FUNCTION 14 PERFORMED WHICH WOULD INDICATE ANY OUTSTANDING RECALLS ON A VEHICLE. MY VEHIICLE DID NOT HAVE A FUNCTION 14 PERFORMED ON IT AND NOT BEING NOTIFIED THAT THIS WORK NEEDED TO BE PERFORMED WHEN IT WAS JUST IN FOR SERVICE 5 DAYS PRIOR TO MY BALL JOINTS SEPARATING IS COMPLETELY UNACCEPTABLE. THIS LIBERTY IS MY FAMILY CAR THAT I TAKE MY 6 YEAR OLD AND 4 YEAR OLD SONS BACK AND FORTH TO SCHOOL IN EVERY DAY ON THE I-495 BELTWAY. I CANT IMAGINE WHAT WOULD HAVE HAPPENED TO ME AND MY FAMILY, AND OTHER DRIVERS AROUND ME, HAD MY BALL JOINTS SEPARATED ON THE BELTWAY AT 60 MILES AN HOUR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10066696April 7, 2004
ELECTRICAL SYSTEM, POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING AT ANY SPEED AUTOMATIC TRANSMISSION SHIFTED FROM ANY GEAR TO NEUTRAL. DEALER ON DIFFERENT OCCASIONS REPLACED THE COMPUTER, AND AUTOMATIC TRANSMISSION. BUT PROBLEM STILL PERSISTS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10066779April 7, 2004
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
CONSUMER STARTED VEHICLE, AND IT SURGED FORWARD, ACCELERATING TO 50 MPH, HITTING OBJECTS IN FRONT UNTIL IT CAME TO A STOP. ALL OF THIS OCCURRED WHILE CONSUMER HAD FOOT ON THE BRAKES. VEHICLE WAS TOTALED. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10066866April 1, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
VEHICLE HAD POWER SURGES. *PH PROBLEM WITH TRANSMISSION SLIPPING AND WINDSHIELD FREEZING. *MR *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065431April 1, 2004
SERVICE BRAKES, HYDRAULIC
WHEN APPLYING THE BRAKES VEHICLE FISH TAILED. DRIVER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065219March 30, 2004
STEERING
WHILE DRIVING BETWEEN 60 AND 65 MPH CONSUMER LOST CONTROL, AND REAR ENDED ANOTHER VEHICLE. DEALER NOTIFIED.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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