Jeep Liberty Complaints (2004)

1,101 consumer complaints on file.

#10139582October 13, 2005
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM, SUSPENSION:MULTIPLE AXLE
DT: THE CONTACT STATED THAT WHILE DRIVING 2004 JEEP LIBERTY THE LEFT FRONT DRIVER'S SIDE WHEEL FELL TO THE RIGHT AND WAS HANGING ON BY LUGS:NUTS. UPON INSPECTION THE UPPER BALL JOINT AND THE UPPER CONTROL ARM AND THE AXLE BROKE. THE VEHICLE SPEED WAS 20 MPH. THE VEHICLE WAS TAKEN THE DEALERSHIP, AND THE DEALER SHIP OFFERED NO EXPLANATION AS TO WHY THIS HAPPENED. THE CONTACT CALLED CHRYSLER, AND WAS INFORMED THAT THERE WAS NO RECALL. THE VEHICLE CURRENTLY HAS ONLY 30,000 MILES ON. IT. THE VEHICLE WAS NOT INVOLVED IN ANY ACCIDENTS OR HIT ANY ROAD HAZARD.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10139075October 7, 2005
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
(2004 JEEP LIBERTY 4X4) I WENT TO HAVE THE FRONT END ALIGNED ON MY JEEP BECAUSE OF EXCESSIVE TIRE WEAR. THE SERVICE TECH WHERE I TOOK IT SAID THAT THE BALL JOINTS WERE WORE OUT AND THAT THEY NEEDED TO BE REPLACED BEFORE THE FRONT END COULD BE ALIGNED. THE VEHICLE HAS 43,994 MILES ON IT. I CONTACTED THE DEALER AND THEY SAID THAT THE WARRANTY COVERED 36,000 MILES. THE SERVICE CENTER SAID IT WAS A WONDER THAT I COULD KEEP THE VEHICLE ON THE ROAD. HE SHOWED ME A BULLETIN WHERE SOME DODGE DURANGO'S BALL JOINTS HAD WORN OUT AT 14,000 MILES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10138726October 5, 2005
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
MY WIFE WAS IN A MVA WITH OUR 2004 JEEP LIBERTY WITH 30,000 MILES ON IT, SHE WAS HIT FROM BEHIND BY A PLYMOUTH NEON AT ABOUT 30 MILES PER HOUR UPON IMPACT THE JEEP WHICH I THOUGHT WAS ONE OF THE SAFEST VEHICLES ON THE HIGHWAY BURST INTO FLAMES THANK GOD MY WIFE ACTED FAST AND GOT HERSELF AND HER NIECE AND NEPHEW OUT WITH ONLY MINOR INJURIES IF SOMETHING HAD JAMMED OR NOT WORKED RIGHT AFTER THE IMPACT THEY WOULD BE DEAD, WITH IN MINUTES OF THEM GETTING OUT OF THE JEEP IT BLEW INTO A GIANT INFERNO I CAN SAY THAT GOD WAS WATCHING OVER THEM THAT DAY. I HAVE SINCE DONE RESEARCH AND THIS ISSUE AND IT HAS BEEN AN ON GOING THING WITH JEEP SINCE 1995 HOW CAN THIS BE ALLOWED JUST FOR THEM TO MAKE THE ALL MIGHTY DOLLARS. THIS IS A TRUE CRIME AND THEY GET NO PUNISHMENT. THEY BUILT THE JEEP WITH THE FORD PINTO DESIGN . *JB
Crash:
Yes
Fire:
Yes
Injuries:
3
Deaths:
0
#10138380October 3, 2005
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
ON THE MORNING OF OCTOBER 2, 2005, MY SON WAS DRIVING OUR 2004 JEEP LIBERTY. APPROXIMATELY 1 MILE FROM OUR HOME, THE PASSENGER'S SIDE LOWER CONTROL ARM BALL JOINT SEPARATED FROM THE STEERING KNUCKLE AND CAUSED MY SON TO LOSE CONTROL OF THE VEHICLE. THIS RESULTED IN THE FRONT RIGHT TIRE PUSHING OUTWARD AND DISLODGING THE RIGHT FRONT AXLE. WHILE MY SON WAS NOT INJURED, THERE CERTAINLY WAS THE POTENTIAL FOR CATASTROPHIC EVENTS TO OCCUR. THERE IS INFORMATION AVAILABLE THAT STATES THAT 2002-2003 MODELS WERE RECALLED FOR THIS VERY ISSUE. I AM WONDERING IF THIS PROBLEM WAS NOT CORRECTED ON THE 2004 MODELS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10138207September 30, 2005
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DT: ON SEPTEMBER 23, 2005 I WAS GOING ABOUT TWO MPH PULLING INTO DRIVEWAY WHEN THE LOWER BALL JOINT BROKE ON FRONT DRIVER'S SIDE AND THE WHEEL CAME OFF. THE AXLE DROPPED AND BENT IT. THERE WAS NO PRIOR WARNING WHEN THIS HAPPENED. HAD IT TOWED TO THE DEALER AND THEY DID REPAIR IT, AND THEY DID REPAIR THE PASSENGER SIDE BECAUSE IT WAS ALSO WORN. CONTACTED THE MANUFACTURER AND THEY GAVE ME A FILE NUMBER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10133138September 29, 2005
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, POWER TRAIN:AXLE ASSEMBLY
DT: WAS MAKING A TURN THEN HEARD A CRUNCH SOUND TIN HE PASSENGER'S SIDE, FRONT END OF THE VEHICLE COLLAPSED. TOWED VEHICLE TO THE MECHANIC, WHO SAID IT WAS A DEFAULT OF THE DEALER. CONTACTED THE DEALER, THEY ARE GOING TO SEND SOMEONE OUT BUT WHEN THEY GET AROUND TO IT. THERE WAS A RECALL FOR LOWER BALL JOINTS FOR 2002 AND 2003 MODELS. THIS HAPPENED ON AUGUST 15, 2005. THE FRONT END HAS TO HAVE NEW AXLE. IT WAS DRAGGED ON THE GROUND AND THERE WAS ALL DIFFERENT KINDS OF FLUID ON THE GROUND. THERE WAS ALSO DAMAGE TO BODY OF THE VEHICLE.*AK THE CONSUMER STATED THE VEHICLE WAS FIXED, HOWEVER THE LOWER BALL WAS NOT REPLACED.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10133245August 17, 2005
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
JEEP LIBERTY, 2004 MODEL, FRONT RIGHT LOWER CONTROL ARM BALL JOINT WAS LOOSE AND REPLACED. STEERING WAS LOOSE AND VEHICLE PULLS DURING BRAKING. THE BALL JOINT BOOT WAS NOT DAMAGED. THE BALL JOINT DOES NOT HAVE A GREASE FITTING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10131828August 7, 2005
AIR BAGS:FRONTAL
2004 JEEP LIBERTY COLLIDED WITH A POWER POLE CAUSING MAJOR FRONT END DAMAGE, BUT THE AIRBAGS DID NOT DEPLOY. FRONT END WAS REPLACED. *NM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10130784August 1, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
DT: 2004 JEEP LIBERTY. REAR BRAKE DISC. TOOK THE VEHICLE TO THE FIRESTONE DEALER, AND SHOWED THEM THE DISC PLATE. ROTORS. THEY WERE ONLY GROOVES ON THE OUTSIDE OF THE PLATE, AND THE INSIDE OF THE PLATE WAS SMOOTH AND CLEAN. CALLED THE MANUFACTURER, AND THEY SAID SINCE VEHICLE HAD 16,000 MILES ON IT THEY COULD NOT REPLACE THEM UNLESS THE DEALER SAID IT WAS A DEFECT. THE MANUFACTURER SAID CONSUMER HAD TO PAY FOR THE INSPECTION AS WELL AS THE REPAIRS. DEALER WOULD MAKE A DETERMINATION WHETHER OR NOT THAT IT WAS A DEFECT OR NOT. THERE WAS NOT BRAKE PAD FAILURE, IT COULD HAVE BEEN A CALIPER FAILURE. I HAD NEW ROTORS AND NEW BRAKE PADS PUT IN AT THE COST $350.00 PLUS TAX. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10130296July 27, 2005
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
NOTICED STIFFNESS IN THE STEERING. STEERING WHEEL WOULD NOT RETURN TO STRAIGHT AFTER A TURN WITHOUT ASSISTANCE. CHECKED POWER STEERING FLUID LEVEL AND SCHEDULED SERVICE APPOINTMENT. NEXT DAY, THE LOWER CONTROL ARM, DRIVER'S SIDE, LET GO AND THE DRIVER'S SIDE FRONT WHEEL COMPLETELY SEPARATED FROM THE VEHICLE. FAILURE OCCURED WHILE PULLING INTO A PARKING SPACE. ADVISED THEY WERE REPLAING BOTH FRONT BALL JOINTS WITH NEW. FAILURE COVERED BY WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10129979July 25, 2005
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, STEERING, POWER TRAIN:AUTOMATIC TRANSMISSION
1. TRANSMISSION DOWNSHIFTS HARD WHEN DECELERATING TO A STOP 2. STEERING GEAR REPLACED 3. AFTER ITEM 2 , LEFT (DRIVER) SIDE FRONT LOWER BALL JOINT BROKE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10126030June 21, 2005
PARKING BRAKE
MY 2004 JEEP LIBERTY WAS PARKED UNDER MY CARPORT. I HAD STARTED THE ENGINE TO WARM THE CAR, WITH THE EMERGENCY BRAKE ON. THERE WAS NO ONE AROUND THE CAR BUT MY DOGS, BUT SOMEHOW IT MANAGED TO ROLL DOWN THE DRIVEWAY INTO THE CORNER OF A BARN. THE DISTANCE WAS ABOUT 10 YARDS WITH AN INCLINE OF ABOUT 2 FEET, YET THER WAS OVER $3000.00 IN DAMAGE TO THE CAR. IT HIT RIGHT IN THE CENTER OF THE GRILL/HOOD. I WAS VERY SURPRISED AS THE EMERGENCY BRAKE WAS ON, HOWEVER ON INSPECTION, THERE WAS STILL ONE CLICK LEFT ON THE EMERGENCY BRAKE. I HAVE TESTED THIS THEORY BY GETTING ON A HILL IN THE VEHICLE AND PULLING THE EMERGENCY BRAKE. INDEED, IT DOES NOT HOLD THE VEHICLE UNTIL YOU REACH THE VERY LAST CLICK ON THE EMERGENCY BRAKE. JEEP DENIES ANY PRODUCT FLAW WHEN CONTACTED. I DISAGREE. I HATE TO THINK WHAT WILL HAPPEN TO ME IF I AM EVER IN A WRECK IF A ROLL WITH NO ACCELERATION CAN DAMAGE THE VEHICLE AT 25% OF ITS VALUE!
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10119534May 3, 2005
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
ACCELERATOR HAS STAYED ON APPROX.3 TIMES AT 900+ RPM WHILE COMING TO A COMPLETE STOP. TOLD DEALER,ON RECORD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10117565April 6, 2005
STEERING:HYDRAULIC POWER ASSIST:PUMP
WHILE SHIFTING GEARS DRIVER HEARD A LOUD KNOCKING NOISE COMING FROM THE FRONT. VEHICLE JERKED, AND IT WAS TAKEN TO THE DEALER FOR INSPECTION. MECHANIC DETERMINED THAT THE STEERING POWER ASSIST PUMP NEEDED TO BE REPLACED AND REPLACED IT. HOWEVER, THE PROBLEM RECURRED, AND THE MECHANIC COULD NOT DUPLICATE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10116375April 4, 2005
LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH
PASSENGER COMPARTMENT DRIVER'S SIDE FILLS WITH WATER ANYTIME IT RAINS OR THE VEHICLE IS TAKEN THROUGH THE CAR WASH.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10114226March 17, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE IN DRIVE ON AN INCLINE VEHICLE WILL ROLL BACK AND NEED TO APPLY BRAKES TO HOLD POSITION! DEALER HAS LOOKED AT TRANSMISSION AND FOUND NOTHING WRONG. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10112132February 24, 2005
SERVICE BRAKES, HYDRAULIC
SNOW ON GROUND , BRAKES FAILED TO STOP HIT THE GARAGE , DAMAGED THE VEHICLE AND GARAGE. ALL 4 WHEELS DID NOT ATTEMPT TO STOP. LIKE THEY WERE FROZEN. THIS IS AN UPDATE FROM JAN 22,2005. HAD VEHICLE IN DEALERSHIP, THEY REPAIRED THE DAMAGE FROM THE ACCIDENT. COULDN'T FIND ANYTHING WRONG WITH THE BRAKES. THE WEATHER WAS WARMER WHEN THEY CHECKED IT THAN WHEN THE PROBLEM OCCURRED. HAD PROBLEM AGAIN ON FEB. 20TH, THIS TIME THE FRONT BRAKES LOCK UP ON SNOW, BUT THE REAR DO NOT STOP. THEY KEEP TURNING AS NO BRAKES ARE APPLIED. HAD MECHANIC FROM WHERE I WORK LOOK AT WHAT THE VEHICLE WAS DOING, HE SUGGESTED FOR ME TO TAKE IT BACK TO THE DEALER, THAT THERE IS DEFINITELY A PROBLEM. TOOK IT TO THE DEALER, THEY LOOKED AT IT AGAIN, SAID THERE IS NO PROBLEM, THAT JEEP DESIGNED IT THAT WAY. THE REAR BRAKES ARE NOT SUPPOSED TO LOCK UP IN ANY CONDITION, EVEN IN A PANIC STOP ON ICE.(THIS VEHICLE DOES NOT HAVE ANTILOCK BRAKES) THAT THE BRAKE SYSTEM WILL ALLOW THE FRONT BRAKES TO LOCK UP, BUT THE REAR NOT. THAT THE REAR BRAKES (DISC) ARE CONSIDERABLE SMALLER THAN THE FRONT SO THEY WON'T HAVE THE POWER TO STOP THE VEHICLE. IT'S THE WAY JEEP DESIGNED IT, TO SUPPOSEDLY COMPENSATE FOR NOT HAVING ANTILOCK BRAKES. THIS MAKES THE VEHICLE VERY DIFFICULT TO STOP ON SNOW AND ICE. WHEN TRYING TO STOP AT 25 MPH I SLID MORE THAN 50FT RIGHT THROUGH AN INTERSECTION. IT WAS A GOOD THING THE OTHER VEHICLE DID STOP. THIS VEHICLE IS SUPPOSED TO BE AN ALL WEATHER VEHICLE, BUT THE WAY THAT THIS ONE STOPS ON SNOW, IT IS UNSAFE TO DRIVE IN WINTER. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10111649February 16, 2005
AIR BAGS:SIDE/WINDOW
WHILE DRIVING THE VEHICLE EXPERIENCED A ROLL OVER, AND UPON IMPACT, THE SIDE CURTAIN AIR BAGS DID NOT DEPLOY . DRIVER HAD NO MAJOR INJURIES., HOWEVER THE DRIVER SUSTAINED CUTS AND A CONCUSSION FROM THE FORCE OF THE VEHICLE SLAMMING ON ITS SIDE. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10110986February 7, 2005
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
DOOR LOCK MOTOR BEARING SEIZED. AS A RESULT, ALL THE DOORS BECAME INOPERABLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10107789January 24, 2005
SERVICE BRAKES, HYDRAULIC
LOTS OF SNOW ON GROUND, FREEZING WEATHER. PULLED VEHICLE OUT OF DRIVEWAY TO CLEAR SNOW FROM DRIVE. PARKED THE VEHICLE ON THE EDGE OF THE ROAD AT THE END OF MY DRIVEWAY. AFTER I HAD CLEARED A SPOT FOR THE JEEP LIBERTY, MY WIFE MOVED IT BACK IN THE DRIVE. SHE DIDN'T STOP UNTIL THE VEHICLE COLLIDED WITH THE GARAGE. I SAW THE BRAKE LIGHTS ON, BUT IT DIDN'T STOP. I QUESTIONED HER TO WHAT HAPPENED, SHE SAID THE BRAKES DIDN'T WORK. I TESTED IT MYSELF BY BACKING AWAY FROM THE GARAGE AND FOUND OUT THAT SHE WAS CORRECT. THE BRAKES DIDN'T WORK. IT HAD A FIRM PEDAL, BUT THE BRAKES DID NOT APPLY. LIKE ALMOST IF THEY WERE FROZEN. BEING A MECHANIC FOR ALMOST 40 YEARS, I NEVER EXPERIENCED ANYTHING LIKE IT. I TALKED TO THE SALESPERSON WHOM I PURCHASED IT FROM, HE INFORMED ME THAT HE NO LONGER WORKS FOR THE DEALER AND JUST PARK IT IN A WARM GARAGE THAT WOULD TAKE CARE OF IT. I TALKED TO THE SERVICE DEPARTMENT OF THE DEALER AND THEY SAID THAT THEY NEVER HEARD OF IT AND FOR ME TO DRIVE IT TO THEM TO CHECK IT OUT. IF IT DON'T STOP IN A 30 FOOT DRIVEWAY, I CERTAINLY WONT DRIVE IT DOWN A BUSY ROAD TO THE DEALER. THEY SAID THAT I HAVE TO BRING IT IN. WHAT A CROCK. ITS UNSAFE. I AM AS OF NOW TRYING TO CONTACT THE SALES MANAGER OF THE DEALERSHIP TO SEE IF HE WILL GIVE ME SOME HELP. MY WIFE REFUSES TO RIDE IN THIS VEHICLE UNTIL WE ARE CERTAIN THAT THE BRAKE PROBLEM WILL BE TAKEN CARE OF PROPERLY. THE VEHICLE HAS ONLY 3,350 MILES ON IT AND IS ONLY 3 1/2 MONTHS OLD. THERE WAS NO ICE ON THE DRIVEWAY I HAD CLEARED THE SNOW OFF ONTO THE BARE CEMENT. SO THAT WAS NOT AN ISSUE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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