Jeep Liberty Complaints (2003)

1,352 consumer complaints on file.

#11066090January 31, 2018
AIR BAGS
I HAVE FILLED A REPORT ON MY VEHICLE NOT DEPLOYING AIR BAGS THREE WEEKS AGO. I WAS TO RECIEVE AN EMAIL ASKING FOR PICTURES FROM AN AGENT. HAVE NOT RECIEVED AN EMAIL FROM ANY OF YOUR AGENTS. I HAVE CHECKED ALL MY FOLDRES ON MY COMPUTER FOR AN EMAIL FROM YOU, WITHOUT ANY FINDINGS. PLEASE CONTACT ME WITH THE CASE NUMBER AND AGENT EMAIL, SO I CAN SEND THE PICTURES OF MY VEHICAL. THE ACCIDENT WAS 12/20/2017 AT ABOUT 1500 HRS, HEADING EAST ON HWY 10 AND ACCIDENT ON FERRY STREET. THE VEHICAL IS A 2003 JEEP LIBERTY. THE AIR BAGE DID NOT DEPLOY ON INPACT. YOUR SERVICE IS TRULY NEEDED WITH THIS INVESTIGATION. THANK YOU.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11065746January 29, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. WHILE DRIVING 20 MPH, THE DRIVER AND PASSENGER SIDE AIR BAGS DEPLOYED WITHOUT AN IMPACT. THE AIR BAG WARNING INDICATOR ILLUMINATED. THE DRIVER SUSTAINED HAND INJURIES. THE CONTACT WAS SEATED IN THE PASSENGER SEAT AND SUSTAINED FACE INJURIES. NEITHER OCCUPANT RECEIVED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 160,000.
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#11064996January 26, 2018
AIR BAGS
AIR BAG LIGHT IS ALUMINATING AND CAN HEAR AIR CRACKLING FROM WHICH APPEARS TO BE INSIDE OF THE STEERING WHEEL WHILE DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898856January 24, 2018
AIR BAGS
2003 JEEP LIBERTY. CONSUMER WRITES IN REGARDS TO UNSATISFACTORY CUSTOMER SERVICE AT DEALERSHIP WITH OCCUPANT RESTRAINT CONTROL MODULE RECALL REPAIRS. *SMD *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061888January 17, 2018
AIR BAGS
2003 JEEP LIBERTY. CONSUMER WRITES IN REGARDS TO AIR BAGS NOT BEING DEPLOYED DURING AN AUTO ACCIDENT AFTER AIRBAG SAFETY RECALL REPAIR. *LD THE CONSUMER STATED NEITHER OF THE AIRBAGS DEPLOYED. THE GRANDCHILD HIT THE WINDSHIELD. *JS
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11061272January 8, 2018
AIR BAGS
WEDNESDAY DECEMBER 20 2017, MY WIFE AND I WERE DRIVING EAST ON HWY 10 DURING SNOWY CONDITIONS, WHEN WE HIT BLACK ICE AT 50 MPH. THE VEHICLE SPUN 360 AND HIT A GUARD RAIL AT 40-45 MPH. THE AIRBAGS IN THE VEHICLE DID NOT DEPLOY RESULTING MAJOR INJURIES TO MY WIFE (PASSENGER) BROKEN STERNUM AND RIGHT BROKEN TIBIA, WHICH WAS CORRECTED WITH MAJOR SURGERY AND REHABILITATION. THE ROADS WERE SNOWY, TRAFFIC WAS AT 45-50MPH IN A 60 MPH SPEED LIMIT ZONE. THE ACCIDENT HAPPENED ON HWY10 E AND FERRY ST IN ANOKA MINNESOTA. THE JEEP LIBERTY IS TOTALED AND MY WIFE IS SUFFERING FROM INJURIES WOULD HAVE BEEN SEVERE, WOULD THE SAFETY AIRBAGS HAD DEPLOYED AND KEPT MY WIFE FROM MOVING FORWARD INTO THE DASH. *BF *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11058194January 3, 2018
AIR BAGS, SEAT BELTS
I TOOK MY VEHICLE TO THE DEALERSHIP TO HAVE THE ORC MODULE REPLACED AS PART OF RECALL CAMPAING R06. THE SERVICE WRITER INFORMED ME THAT AFTER R/R OF ORC, THEY HAD TO REPLACE THE FRONT IMPACT SENSORS, WHICH WAS NOT PART OF THE RECALL, AND AFTERWARDS THEY COULD NOT COMMUNICATE WITH THE ORC AND IT WOULD COST ME $100.00 OR SO TO HAVE ISSUE DIAGNOSED. I COULDN'T AFFORD IT AND NOW HAVE NO AIR BAGS. ALSO AFTER LEAVING THE DEALERSHIP I NOTICED THE PASS. SEATBELT IS IN A CONSTANT LOCKED POSITION WHILE THE DRIVERS SIDE SEAT BELT NEVER LOCKS EVEN WHEN BRAKES ARE APPLIED. FCA SAID I WLD NEED TO PAY FOR THE DIAGNOSIS & IF FOUND TO BE RELATED TO THE ORC RECALL FCA WOULD REIMBURSE ME BUT I CAN'T AFFORD THE DIAGNOSIS FEE. SO NOW I HAVE TO DRIVE A VEHICLE WITH NO AIR BAGS AND NO SEAT BELTS. HOW CAN THIS BE CONSIDERED A REMEDY TO A RECALL SITUATION? FCA STATED THAT IT DID SOUND LIKE IT WOULD BE RELATED TO THE ORC RECALL. IF THAT IS THE CASE WHY SHOULD I HAVE TO PAY FOR THE DIAGNOSIS? IT DOESN'T SOUND LIKE TO ME THAT FCA TRULY CARES ABOUT THE SAFETY OF THEIR CUSTOMERS. IS THERE ANYTHING THAT CAN BE DONE TO GET THIS RECTIFIED WITHOUT COST TO THE CUSTOMER? THIS HAPPENED IN MAY OF 2016 & I DIDN'T KNOW I COULD REPORT THE INCIDENT TO ANYONE OR SHOULD EVEN QUESTION IT UNTIL I SPOKE WITH A NEIGHBOR WHO USED TO WORK FOR A DEALERSHIP WHO ADVISED ME TO LOOK INTO THE ISSUE FURTHER AS HE SAID IT DIDN'T SOUND RIGHT TO HIM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055396December 18, 2017
SUSPENSION
MY MECHANIC GOT STUMPED ON SOME SUSPENSION PROBLEMS, AND LOOKED ONLINE FOR SIMILAR ISSUES. WHAT HE CAME ACROSS WAS ARTICLES BY CONSUMER REPORTS AND AUTO TRADER ABOUT RECALLS WITH JEEP LIBERTYS FROM 2003 TO 2005 THAT WILL HAVE REAR SUSPENSION, SPECIFICALLY REAR LOWER CONTROL ARMS PROBLEMS, RESULTING IN THE TIRES LOOSENING OR EVEN BREAK AWAY FROM THE VEHICLE. I AM NOT A MECHANIC, BUT WHAT I HAVE READ FITS THE DESCRIPTION OF WHAT MY JEEP IS DOING, AND THE AREA OF CONCERN EXPRESSED BY MY MECHANIC. EVEN WHEN THE JEEP HAS NOT BEEN RECALLED FOR THIS, "OFFICIALLY" I WOULD LIKE IT LOOKED INTO AS THE PROBLEM FITS THE RECALL DESCRIPTION AND MODEL YEARS. WHEN I AM DRIVING IT, IT INTERMITTENTLY SHAKES FROM THE BACKEND, LITTLE FISH TAIL MOTIONS. IT HAPPENS AT MOST SPEEDS, BUT MORE NOTICEABLE WHEN ABOVE MAYBE 25MPH. (ALTHOUGH IT DOES IT AT SLOWER SPEEDS AS WELL) IT IS NERVE RACKING, AND NOTICEABLE FROM PASSENGERS AS WELL, AS TWICE I'VE BEEN ASKED BY PASSENGERS, "WHATS WRONG WITH YOUR JEEP?" BELOW ON THIS PAGE IT IS ASKING ME FOR A DATE OF "WHEN DID THIS HAPPEN?". THAT I DON'T KNOW, ITS NOT SOMETHING THAT HAPPENED OVERNIGHT, ITS BEEN STEADILY CREEPING UP, GETTING WORSE. MY MECHANIC MADE MENTION OF IT A FEW MONTHS AGO. I HAVE HAD NO LUCK HAVING THIS LISTED AS A RECALL, DESPITE WHAT I MENTIONED PREVIOUSLY THAT THE PROBLEM FITS THE DESCRIPTION AND WHATS HAPPENING. I DECIDED TO FILL THIS OUT TO SEE IF ANYTHING ELSE COULD BE FOUND OR DONE WITH THE RECALL. THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052880December 6, 2017
POWER TRAIN, SUSPENSION
TAKATA RECALL I AM STEADILY BURNING THROUGH FRONT DRIVE SHAFT ASSEMBLIES WHERE IT GOES INTO THE TRANSFER CASE. THE BEARING HEAD KEEPS FAILING BY THROWING THE BEARINGS THROUGH THE ASSEMBLY, I HAVE OWED THE VEHICLE FOR 2 YEARS AND HAVE REPLACED IT TWICE WITH THE SAME PARTS FAILING. THE PART SEEMS TO JUST GO WITH NO WARNING AND WHEN THE ASSEMBLY COMES APART IT WOULD LEAVE THE FRONT SHAFT SPINNING SINCE THE JEEP HAS FULL TIME LOCKED HUBS WHICH COULD CAUSE IT TO GO THROUGH THE FLOORBOARD OR SEND BULLET TYPE PROJECTILES THROUGH THE ASSEMBLY METAL WHICH COULD DAMAGE OTHER COMPONENTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052881December 6, 2017
POWER TRAIN
TAKATA RECALL I AM ON MY SECOND REAR GEAR IN MY FREEDOM EDITION WITH THE LIMITED SLIP DIFFERENTIAL. THEY SEEM TO START WHINNYING AROUND120,000 MILES THE DIFFERENTIAL BEARINGS START TO ABNORMALITY WEAR CAUSING THE RING AND PINION TO WEAR PREMATURELY WHICH CAUSE THE GEARING TO SLIP WEARING THE TEETH IT'S A VERY COSTLY FIX AT 1,000 JUST FOR THAT TYPE OF SPECIAL REAR END THE DANGER OF IT IS THE TEETH COULD PERMANENTLY SLIP ON TAKE OFF CAUSING THE FLOWING VEHICLE TO REAR YOU WHICH COULD ALLOW ANOTHER SERIOUS PROBLEM OF THE LIBERTYS NOT HAVING PROPER REAR PROTECTION ON LOW SPEED IMPACT WHICH COULD CAUSE FIRE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047520November 20, 2017
FUEL SYSTEM, GASOLINE, STRUCTURE:BODY
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. WHILE THE VEHICLE WAS STATIONARY, THE CONTACT NOTICED THAT THE REAR FRAME WAS SEVERELY CORRODED. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). GRAVA CHRYSLER DODGE JEEP RAM IN MEDFORD, MASSACHUSETTS COULD NOT REPAIR THE RECALL DUE TO SIGNIFICANT CORROSION. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND PROVIDED THE CONTACT WITH CASE NUMBER: 32850667. THE FAILURE MILEAGE WAS APPROXIMATELY 141,000. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11031349October 3, 2017
AIR BAGS
2003 JEEP LIBERTY. CONSUMER WRITES IN REGARDS TO OCCUPANT RESTRAINT CONTROL MODULE SAFETY RECALL. *LD THE CONSUMER STATED THE VEHICLE WAS TAKEN INTO HAVE THE REPAIRS COMPLETED, BUT THE DEALER WAS UNAWARE WHICH MODULE WAS NEEDED FOR THE REPLACEMENT. THE DEALER CHARGED A FEE TO DIAGNOSE THE FAILURE. THE CONSUMER DECLINED. UPDATED 10/03/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030464September 29, 2017
SUSPENSION
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. WHILE DRIVING 5 MPH, THE CONTACT HEARD A LOUD NOISE COMING FROM THE FRONT DRIVER'S AREA. THE FAILURE OCCURRED WITHOUT WARNING. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD AND NOTICED THAT THE BALL BEARING SNAPPED AND THE WHEEL BEARING WAS APPROXIMATELY 90% DETACHED. THE VEHICLE WAS TOWED TO THE GARAGE AND WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020278August 29, 2017
SUSPENSION
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT STATED THAT THERE WAS AN ABNORMAL FAILURE PROGRESSING WITH THE UPPER AND LOWER BALL JOINTS. THE VEHICLE WAS NOT INSPECTED AND DIAGNOSED BY AN INDEPENDENT MECHANIC OR DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014617August 11, 2017
AIR BAGS, SEAT BELTS
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT STATED THAT THEIR VEHICLE WAS PREVIOUSLY INCLUDED IN AN UNKNOWN RECALL FOR THE AIR BAGS. PRIOR TO RECEIVING THE REPAIR, THE AIR BAGS DEPLOYED WITHOUT WARNING OR IMPACT. THE CONTACT STATED THAT THE AIR BAGS WERE REPLACED; HOWEVER, DUE TO THE DEPLOYMENT, THE SEAT BELT WARNING INDICATOR WAS CURRENTLY ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO THE ED VOYLES CHRYSLER JEEP DEALER IN MARIETTA, GA WHERE IT WAS DIAGNOSED THAT THE SEAT BELT PRETENSIONER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 280,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013720August 8, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. WHILE THE VEHICLE WAS STATIONARY, THE PASSENGER AND DRIVER'S SIDE AIR BAGS DEPLOYED WITHOUT WARNING OR IMPACT. THE CONTACT SUSTAINED A CHEMICAL BURN AND AN ABRASION TO THE LEFT ARM, FROM THE WRIST DOWN TO THE ELBOW. MEDICAL ATTENTION WAS REQUIRED. THE CONTACT WAS INFORMED OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) BY MEDICAL STAFF. AN UNKNOWN CHRYSLER DEALER LOCATED IN MICHIGAN (RECALL DEPARTMENT) WAS MADE AWARE OF THE ISSUE AND REFERRED THE CONTACT TO THE MANUFACTURER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE CONTACT WOULD HAVE TO PAY TO REPLACE THE AIR BAGS, AND THAT ONLY THE ROC MODULE SHOULD BE REPLACED UNDER THE RECALL. THE CONTACT'S INSURANCE COMPANY STATED THAT THE REPAIR WOULD NOT BE COVERED BECAUSE THE VEHICLE WAS UNDER RECALL. THE FAILURE MILEAGE WAS 140,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11010642July 25, 2017
SUSPENSION
MY FRONT BALL JOINTS ARE ABOUT TO FALL APART, I WAS TOLD I WAS LUCKY I HAVEN'T HAD A BAD ACCIDENT. I HAD TO PAY TO REPLACE FRONT DRIVERS SIDE ARM AND BALL JOINT. RIGHT HASN'T BEEN DONE YET BECAUSE I COULDN'T AFFORD BOTH, DRIVERS SIDE WAS $506. THEN WAS TOLD THERE ARE SEVERAL RECALLS ON THIS PROBLEM THAT I WASN'T TOLD ABOUT. I'M SCARED TO KEEP DRIVING AND CAN'T SEEM TO GET ANYONE TO CONTACT ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006788July 21, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. WHILE DRIVING 7 MPH, THE PASSENGER AND DRIVER SIDE AIR BAGS DEPLOYED INADVERTENTLY WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD. THE CONTACT SUSTAINED SWELLING ON THE RIGHT HAND FROM THE WRIST TO THE FINGERS, AND THE LEFT HAND PINKY FINGER WAS SWOLLEN AND HAD BRUISES THAT REQUIRED MEDICAL ATTENTION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS CONTACTED AT 800-992-1997 AND STATED THAT THEY WOULD SEND SOMEONE TO INSPECT THE VEHICLE. THE FOLLOWING DAY, THE CONTACT RECEIVED AN EMAIL STATING THAT THERE HAD BEEN AN OPEN RECALL SINCE FEBRUARY OF 2015 AND THAT THE MANUFACTURER WOULD NOT BE ABLE TO ASSIST. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: 32023801. THE FAILURE MILEAGE WAS APPROXIMATELY 169,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10994669June 8, 2017
AIR BAGS
CPSC: 2003 JEEP LIBERTY STRUCK A TREE HEAD ON AND THE AIRBAGS NEVER DEPLOYED. THE VEHICLE WAS INSPECTED AND HAD A CLEAN AND CLEAR CAR FAX OF NO PRIOR DAMAGE HISTORY. *BF UPDATED 06/13/2017*JS
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10993395June 6, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO BILLION AUTO (5910 S LOUISE AVE, SIOUX FALLS, SD 57108) WHERE THE CONTACT WAS ADVISED THAT HE WOULD HAVE TO PAY FOR THE REPAIR, AND THE VEHICLE WOULD NOT BE REPAIRED WHILE THE AIR BAG WARNING INDICATOR WAS ILLUMINATED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS UNKNOWN. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Liberty