Jeep Liberty Complaints (2004)

1,101 consumer complaints on file.

#10451352March 13, 2012
SUSPENSION
PASSENGER SIDE REAR CONTROL ARM BROKE IN HALF. CAUSED VEHICLE TO MAKE A HARD LEFT TURN CROSSING CENTER LINE INTO ONCOMING TRAFFIC. FORTUNATELY THERE WAS NO ONCOMING TRAFFIC AT THAT MOMENT SO THERE WAS NO CRASH. VISUAL INSPECTION REVEALED MASSIVE CORROSION ON BOTH CONTROL ARMS. WHEN THIS HAPPENS, YOU HAVE NO CONTROL OF THE VEHICLE. THIS RECALL NEEDS TO BE EXPEDITED AND OWNERS NEED TO BE NOTIFIED BEFORE SOMEONE GETS INJURED OR KILLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10451127March 12, 2012
SUSPENSION
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. WHILE DRIVING APPROXIMATELY 30 MPH, THERE WAS A LOUD BANG AND THE REAR LOWER CONTROL ARM DETACHED FROM THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS ADVISED OF NHTSA CAMPAIGN ID NUMBER: 12V085000 (SUSPENSION: REAR). THE MANUFACTURER WAS CONTACTED WHO ADVISED THAT THE VIN WAS INCLUDED IN THE RECALL AND WHEN THE RECALL REMEDY HAD BEGUN, THE VEHICLE WOULD BE REPAIRED ACCORDINGLY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 174,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450834March 8, 2012
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
WHILE DRIVING ON THE HIGHWAY AT APPROXIMATELY 65 MPH THE PASSENGER SIDE FRONT WINDOW FELL INTO THE DOOR. THE WINDOW REGULATOR WAS WHAT WENT WRONG. DID ALOT OF LOOKING ON THE INTERNET REGARDING THIS AND FOUND THAT IT IS A COMMON PROBLEM WITH JEEPS. I DID NOT KNOW HOW COMMON UNTIL DRIVING IN 20 DEGREE WEATHER LAST WEEK AND THE DRIVERS SIDE REAR WINDOW DID THE SAME THING. I HAVE CONTACTED CHRYSLER ABOUT THIS AND WAS INFORMED THAT IT IS NOT COVERED UNDER ANY RECALL. SO I NOW HAVE TWO WINDOWS BRACED IN THE UP POSITION WITH 2X4'S AND A TOTAL LOSS OF RESPECT FOR A COMPANY THAT I HAVE SUPPORTED BY OWNING THEIR PRODUCTS FOR WELL OVER 20 YEARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447853February 13, 2012
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
POWER WINDOW REGULATOR FAILS CAUSING WINDOW TO UNEXPECTEDLY FALL INTO THE DOOR PANEL. FRONT AND REAR WINDOWS FAILED WITHIN 3 MONTHS OF EACH OTHER. MULTIPLE COMPLAINTS FILED ON THIS VEHICLE FOR THE SAME ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447353February 10, 2012
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THE HEADLIGHTS FAILED. THE LOW AND HIGH BEAMS BEGAN TO FLASH ON AND OFF, INTERMITTENTLY THE HEADLIGHTS FAIL TO COME ON. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE FAILURE WAS LOCATED WITHIN THE HEADLIGHT MODULE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 68,000 AND THE CURRENT MILEAGE WAS 104,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10445561January 27, 2012
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED HE COULD NOT UNLOCK THE DOORS USING THE KEY FOB. THE CONTACT COULD NOT ENTER THE VEHICLE UNLESS THE DOORS WERE MANUALLY OPENED WITH THE KEY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR SHOP AND THE CONTACT WAS INFORMED THAT ALL DOOR LOCKS NEEDED TO BE REPLACED. AN AUTHORIZED DEALER WAS NOTIFIED AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 04V111000 (LATCHES/LOCKS/LINKAGES:DOORS:LATCH). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 95,000. RVK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10445164January 25, 2012
POWER TRAIN
TRANSMISSION WENT AT ROUGHLY 35,000 MILES AND AGAIN AT 70,000 MILES AND THEN AGAIN AT 120,000 MILES FIRST 2 TIMES I WAS DRIVING SLOW IN TOWN THE THIRD TIME I WAS ON THE HIGHWAY WHEN TRANSMISSION SLIPPED OUT OF GEAR ALMOST HAD AN ACCIDENT! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10445220January 25, 2012
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
POWER WINDOWS FAIL AND WINDOW SLIDES DOWN AND CANNOT BE BROUGHT BACK UP IN ORDER TO CLOSE THE WINDOW. HAVE HAD THREE OF MY WINDOWS FAIL IN EXACTLY THE SAME WAY, ALL OF THEM NEEDING TO HAVE THE ENTIRE WINDOW REGULATOR AND MOTOR ASSEMBLY REPLACED, COSTING OVER $500 IN EACH OF THE THREE TIME THAT THIS HAPPENED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443822January 15, 2012
AIR BAGS
WAS REAR ENDED BY A DRIVER GOING AT LEAST 55. AIRBAGS DID NOT DEPLOY. HIT THE STEERING WHEEL PRETTY HARD.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10443596January 12, 2012
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT A MECHANISM WITHIN THE IGNITION SWITCH FAILED AND THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443359January 10, 2012
VISIBILITY
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT ALL FIVE WINDOW REGULATORS WERE DEFECTIVE. A LOCAL MECHANIC REPLACED ALL THE WINDOW MOTORS AND THE REGULATOR, BUT THE FAILURE RECURRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED, BUT DENIED ANY ASSISTANCE WITH REPAIRS TO THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000 AND THE CURRENT MILEAGE WAS 162,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442160January 3, 2012
VISIBILITY:GLASS, SIDE/REAR
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT THE PASSENGER SIDE WINDOW FAILED AND FELL DOWN INTO THE DOOR PANEL ABNORMALLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING WHERE THE TECHNICIAN ADVISED THE CONTACT THAT THE CABLE THAT WAS ATTACHED TO THE MOTOR WAS FRACTURED. THE MOTOR WAS REPLACED BUT THE FAILURE RECURRED. THE FAILURE ALSO OCCURRED ON THE FRONT AND REAR DRIVER SIDE WINDOW AS WELL AS THE PASSENGER SIDE WINDOW. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 80,000. UPDATED 03/12/12 *BF UPDATED 04/26/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10441248December 26, 2011
SUSPENSION
I WAS DRIVING IN TRAFFIC WHEN I FELT THE REAR OF THE CAR SUDDENLY SHIFT AT LEAST A ONE FOOT TO TWO FEET. IT FELT AS IF I HAD BEEN HIT BY ANOTHER CAR. I DROVE APPROXIMATELY 500 FEET WHERE I COULD PULL INTO A PARKING LOT. I CHECKED MY TIRES AND LOOKED THE VEHICLE OVER. I DID NOT LOOK UNDER THE CAR. I GOT BACK INTO MY CAR WHICH HANDLED VERY POORLY. I DROVE ABOUT ONE HALF MILE TO MY DESTINATION, GOT OUT OF THE CAR AGAIN AND CALLED MY HUSBAND, EXPLAINED WHAT HAPPENED AND ASKED HIM TO COME LOOK AT MY VEHICLE. MY HUSBAND LOOKED UNDER THE CAR, THE LOWER REAR CONTROL ARM HAD BROKEN ALMOST ALL THE WAY THROUGH AND RUSTED. MY VEHICLE WAS MOVED TO MY DAUGHTERS HOUSE (SHE LIVES ONE MILE FROM MY DESTINATION, I LIVE 25 MILES FROM MY DESTINATION) THE CAR IS PARKED UNTIL I AM ABLE TO GET IT REPAIRED. PICTURES TAKEN SHOW THAT THE DAMAGE IS FROM A CORRODED PART THAT SHOULD NOT BECOME CORRODED. THIS PART FAILURE IS THE RESPONSIBILITY OF THE MANUFACTURER. MINUTES BEFORE THE INCIDENT I WAS ON THE INTERSTATE DRIVING 70 MILES PER HOUR. IF THE PART HAD BROKEN THEN, I AM CERTAIN IT WOULD HAVE RESULTED IN AN ACCIDENT MOST LIKELY INVOLVING OTHER VEHICLES AND INJURIES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10440367December 19, 2011
SUSPENSION
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT THE FRONT LOWER BALL JOINT STARTED TO EXHIBIT AN ABNORMAL NOISE. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 06V288000 (SUSPENSION: FRONT: CONTROL ARM: LOWER BALL JOINT) BUT THE FAILURE RECURRED. THE DEALER WAS NOTIFIED OF THE FAILURE WHO ADVISED THE CONTACT THAT ANY REPAIRS TO THE VEHICLE WOULD BE AT THE VEHICLE OWNER'S EXPENSE. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURE WHO ADVISED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER THE RECALL AND THEY WERE UNABLE TO PROVIDE ANY FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS 76,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10438801December 6, 2011
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
2004 JEEP LIBERTY WINDOW REGULATORS. REPLACED LEFT REAR WINDOW REGULAR ($450) IN 2009. REPLACED LEFT REAR WINDOW REGULATOR IN JULY, 2010 AT COST OF $96 (GOODWILL WARRANTY). RIGHT REAR WINDOW REGULATOR NEEDS TO BE REPLACED BUT HASN'T BECAUSE OF COST. NOW FRONT LEFT WINDOW REGULATOR HAS TO BE REPLACED FOR $350. THIS CAUSES HARDSHIPS IN INCLEMENT WEATHER CONDITIONS WHILE DRIVING THE WINDOWS GET STUCK OR FALL DOWN WHILE DRIVING CAUSING DISTRACTIONS AS WELL AS FINANCIALLY HAVING TO PAY LABOR AND PARTS COSTS EACH REPEAT TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10437308November 26, 2011
SUSPENSION
THE REAR PASSENGER SIDE LOWER CONTROL ARM HAS COMPLETELY RUSTED THREW CAUSING IT TO CRACK IN HALF WHILE DRIVING AT 30 MPH WHICH CAUSED THE CAR TO SWERVE ALL OVER THE ROAD. THE DRIVER SIDE REAR CONTROL ARM SHOWS SERIOUS SIGNS OF CORROSION AND A CRACK IN THE UNIT IS STARTING TO APPEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435074November 9, 2011
VISIBILITY
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT THE REGULATOR IN THE DRIVER SIDE REAR WINDOW WOULD CONSTANTLY FAIL. THE DEALER REPLACED THE WINDOW REGULATOR NUMEROUS TIMES, BUT THE FAILURE RECURRED CONTINUOUSLY. THE MANUFACTURER WAS NOTIFIED, BUT DENIED ANY ASSISTANCE WITH REPAIRS TO THE FAILURE. THE FAILURE MILEAGE WAS 27,844 AND THE CURRENT MILEAGE WAS 107,925.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434910November 8, 2011
VISIBILITY
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT THE REAR WINDOW REGULATOR BECAME INOPERABLE. THE DEALER REPLACED BOTH REGULATOR UNITS, BUT THE FAILURE RECURRED. SINCE THE REPAIR, THE SECOND REAR WINDOW BECAME INOPERABLE. THE MANUFACTURER WAS NOTIFIED AND MADE AN ATTEMPT TO REPAIR THE DEFECT. THE FAILURE MILEAGE WAS 75,000 AND THE CURRENT MILEAGE 84,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434307November 5, 2011
SUSPENSION
I WAS BACKING OUT OF GARAGE AND HEARD A POP AND THEN GRINDING NOISE. STOPPED IMMEDIATELY AND FOUND THE LEFT FRONT UPPER BALL JOINT HAD POPPED OUT OF THE CONTROL ARM. THE BALL JOINT IS RUST PITTED BADLY. I WOULD ASSUME THE RIGHT FRONT BALL JOINT IS IN THE SAME CONDITION. I AM ALSO AWARE THAT THE 2002-2003 LIBERTY'S HAVE AN OPEN RECALL FOR THIS PROBLEM DUE TO WATER INTRUSION. I HAD THE RECALL FOR THE LOWER BALL JOINTS REPLACED UNDER WARRANTY. I WAS LUCKY THAT THERE WAS NOT A SEPARATION WHILE DRIVING AT SPEED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434116November 3, 2011
VISIBILITY
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT ALL FOUR WINDOWS FELL DOWN INTO THE DORR PANEL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE DEALER CONFIRMED THAT AN UNKNOWN PLASTIC PART NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED AND THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 30,000 AND THE CURRENT MILEAGE WAS 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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