Jeep Liberty Complaints (2003)

1,352 consumer complaints on file.

#10558601January 6, 2014
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) AND STATED THAT THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 2/11/14*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10556337December 17, 2013
SUSPENSION
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, A LOUD CONSISTENT NOISE WAS HEARD FROM THE FRONT DRIVER'S SIDE WHEEL AREA. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE FRONT UPPER AND LOWER BALL JOINTS, CONTROL ARM FOR THE LOWER BALL JOINT, AND THE REAR SUSPENSION WAS DEFECTIVE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 149,000. ..UPDATED 02-28-14 *BF UPDATED 03/14/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10556410December 17, 2013
POWER TRAIN
WHILE I WAS DRIVING WESTBOUND ON WASHINGTON AVENUE APPROACHING MAIN STREET THE TRANSMISSION BEGAN SLIPPING. UPON CLOSER EXAMINATION I DISCOVERED THE TRANSMISSION FLUID WAS LEAKING ALONG THE FRESH FALLEN SNOW BEHIND ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10555916December 13, 2013
SUSPENSION
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 12E047000 (SUSPENSION. THE CONTACT STATED THAT THE REPAIRS WERE NOT MADE CORRECTLY AND CAUSED THE VEHICLE TO PULL TO THE RIGHT WHEN DRIVING AT ANY SPEED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT FURTHER REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 80,000 AND THE CURRENT MILEAGE WAS 84,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10555861December 12, 2013
AIR BAGS
TL*THE CONTACT OWNS A 2003 CHRYSLER JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAG) AND STATED THAT THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE MANUFACTURER HAD NOT BEEN MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10555690December 11, 2013
AIR BAGS
I RECEIVED A SAFETY RECALL NOTICE EARLIER IN THE YEAR. I BELIEVE IT WAS SOMETIME IN MARCH 2013. THE RECALL WAS ABOUT AN AIR BAG SYSTEM OCCUPANT RESTRAINT CONTROL (ORC). AGAIN, I RECEIVED THIS RECALL NOTICE IN OCTOBER 2013. I HAVE CALLED THE JEEP DEALER, [XXX] LOCATED ON WEST MARKET STREET IN POTTSVILLE PA 17901 THREE TIMES ABOUT THIS AND HAVE BEEN TOLD EACH TIME THAT THE PART IS BACKORDERED AND THEY WILL CALL ME WHEN THE PART COMES IN. THE LAST CALL I MADE TO THEM WAS ON DECEMBER 5, 2013 AND WAS STILL TOLD IT WAS ON BACKORDER. WHEN WILL THIS PART BE AVAILABLE AS MY AIRBAG WARNING LIGHT HAS BEEN TURNING ON & OFF AT DIFFERENT TIMES OVER THE LAST YEAR? I WANT TO GET THIS FIXED AND WANTED TO KNOW WHY THIS PART IS TAKING SO LONG TO BE AVAILABLE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554332December 2, 2013
SUSPENSION
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY 4X4 THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH ACROSS A RAILROAD TRACK, THE FRONT DRIVER'S SIDE LOWER BALL JOINT BECAME DETACHED FROM THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE UPPER BALL JOINT AND CONTROL ARM WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554279December 1, 2013
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, ELECTRICAL SYSTEM
TWO OF THE REAR WINDOWS HAVE FAILED. BOTH OF THEM DROPPED FOR NO APPARENT REASON AND WOULD NOT WORK TO CLOSE THEM. ONE OF THE FAILED IN 3/2013 AND THE OTHER ONE FAILED TODAY WHILE I WAS DRIVING 60 MPH ON THE FREEWAY. I KNOW THAT JEEP HAS HAD MANY COMPLAINTS REGARDING THE FAILURE OF THEIR WINDOWS. I KNOW THAT IT IS GOING TO COST AT LEASE $300 TO REPAIR EACH WINDOW. I HAVE NOT BEEN ABLE TO AFFORD TO REPAIR THE FIRST FAILED WINDOW. I HAVE HAD TO USE DUCT TAPE OVER AND OVER TO TRY AND KEEP IT CLOSED. NOW THE SECOND WINDOW HAS FAILED AND IS TRAPPED INSIDE THE DOOR FRAME. JEEP NEEDS TO RECALL THESE DEFECTIVE WINDOWS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552972November 19, 2013
ENGINE
THE JEEP BEGIN TO SMOKE AND THEN CUT OFF. UPON ARRIVING AT THE MECHANIC HE STATED THE AIR CONDITION CLUTCH CAUGHT FIRE. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10551619November 9, 2013
FUEL SYSTEM, GASOLINE
THE METAL STRAPS HOLDING THE GAS TANK TO THE FRAME OF THE CAR BROKE. I DON'T KNOW HOW LONG THIS HAS BEEN THE CASE. IN ALL THE YEARS I'VE DRIVEN CARS (~50) I'VE NEVER HAD THIS HAPPEN. THERE IS A 2013 RECALL ALREADY ON THIS GAS TANK ISSUE, BUT MY CAR WAS NOT LISTED AS ONE TO BE LOOKED AT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550244November 5, 2013
AIR BAGS
2003 JEEP LIBERTY. CONSUMER WRITES IN REGARDS TO AIR BAG OCCUPANT RESTRAINT CONTROL MODULE RECALL NOTICE. *SMD THE CONSUMER WAS INFORMED THE PARTS WERE NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550488November 1, 2013
SUSPENSION
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT STATED WHILE DRIVING 15 MPH, THE PASSENGER SIDE WHEEL FELL OFF CAUSING THE VEHICLE TO COME TO A COMPLETE HALT. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE TECHNICIAN STATED THAT THE UPPER BOLT JOINT FRACTURED DUE TO CORROSION. AS A RESULT, THE UPPER CONTROL ARMS AND BOLT JOINTS NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 09V119000 (SUSPENSION ). THE VEHICLE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 91,000. UPDATED 01/31/2014*LJ THE CONSUMER STATED CHRYSLER DID NOT HONOR THE RECALL. THE CONSUMER WAS INFORMED THE VEHICLE WAS NOT COVERED UNDER THE RECALL, BECAUSE THE VEHICLE WAS BUILT OUTSIDE OF THE DATES OF THE RECALL. THE CONSUMER WOULD LIKE FOR THE DATES OF THE RECALL, TO BE EXPANDED. UPDATED 02/04/14
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550092October 30, 2013
AIR BAGS
DURING THIS MORNING OCTOBER 30, 2013 (7:00 AM) I ATTENDED THE MEETING WITH[XXX], ADVISOR OF RIO PIEDRAS AUTO GROUP IN RELATION TO SAFETY RECALL M35/NHTSA 12V-527 OCCUPANT RESTRAINT CONTROL MODULE FILTER CIRCUIT. I COULD NOT RESOLVE MY SITUATION BECAUSE [XXX] TOLD ME THAT THE CAR WOULD BE READY IN TWO DAYS. SHE SAID THAT THERE ARE OTHER CARS TO DIAGNOSIS. UNFORTUNATELY, I DON'T HAVE ANOTHER VEHICLE. SHE SAID THAT THEY HAVE A SERVICE TO TAKE ME TO MY HOUSE AT 8:00 AM. I DID NOT ACCEPT THE PROPOSAL BECAUSE I HAD A DOCTOR'S APPOINTMENT TODAY, TOMORROW WITH MY MOTHER WHO IS A CANCER PATIENT, AND OTHER APPOINTMENTS ON FRIDAY. SHE SAID ME THAT I NEED TO CALL AFTER 9:00 AM FOR ANOTHER APPOINTMENT, AND THAT THEY WERE FROM NOVEMBER 6. ON YOUR DOCUMENT YOU WROTE "THE WORK WILL TAKE ABOUT ONE HOUR TO COMPLETE. HOWEVER, ADDITIONAL TIME MAY BE NECESSARY DEPENDING ON SERVICE". I UNDERSTAND THAT. AS ADDITIONAL TIME... MAYBE 3, 4 OR 5 HOURS..., BUT TWO DAYS???? IT'S RIDICULOUS! I HOPE YOUR ATTENTION TO THIS COMPLAINT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549504October 25, 2013
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
ON OCTOBER 17, 2013 THE LEFT REAR WINDOW DECIDED TO DROP DOWN.I WAS FORTUNATE ENOUGH THAT THE WINDOW DID NOT FALL COMPLETELY INTO THE DOOR SPACE.I WAS ABLE TO PULL THE WINDOW UP AND FOR SAFETY MEASURES, I TAPED THE WINDOW UP. THE MOTOR STILL RUNS WHEN TRYING TO RAISE THE WINDOW BUT NOTHING HAPPENS IN RAISING THE WINDOW.I FOUND THAT THERE HAVE BEEN MANY COMPLAINTS ABOUT THE WINDOW REGULATORS. IN 2007 CHRYSLER DID AN EXTENDED WARRANTY FOR 7 YEARS AND UNLIMITED MILES BUT I AM TOLD THERE IS NO HELP WITH THE 2003 MODELS ALTHOUGH THERE ARE MANY COMPLAINTS OF THE SAME PROBLEM.. THIS IS OBVIOUSLY A PROBLEM THAT HAS PLAGUED THE JEEP LIBERTY FOR QUITE SOME TIME AND I DO NOT UNDERSTAND WHY CHRYSLER WOULD NOT TAKE CARE OF IT. I DO NOT HAVE THE $335.00 TO REPAIR THIS AND WINTERTIME IS ALREADY HERE. I AM TRYING TO DO RESEARCH ON THE PROBLEM BUT IT IS HARD TO FIGHT FOR THE REPAIR WHEN CHRYSLER KEEPS TELLING ME MY VEHICLE IS NOT COVERED. I FOUND A CLASS ACTION LAWSUIT ABOUT THE PROBLEM AND IT SEEMS LIKE IT WAS ON BEHALF OF JEEP OWNERS NATIONWIDE BUT WILL PROBABLY HAVE TO SEARCH MORE INFORMATION ON THE OUTCOME OF IT: [XXX] V. CHRYSLER GROUP, LLC, CLASS ACTION CASE NO. [XXX] BLM) THE CHRYSLER JEEP LIBERTY DOOR AND/OR WINDOW REGULATOR CLASS ACTION LAWSUIT COMPLAINT IS REPORTEDLY BROUGHT ON BEHALF OF THE FOLLOWING PUTATIVE CLASSES OF PERSONS, UNLESS OTHERWISE EXCLUDED: DURING THE FULLEST PERIOD ALLOWED BY LAW, ALL PERSONS AND ENTITIES NATIONWIDE THAT PURCHASED OR LEASED A COVERED VEHICLE MANUFACTURED BY CHRYSLER. COVERED VEHICLE IS DEFINED TO INCLUDE MODEL YEAR 2002 THROUGH 2007 JEEP LIBERTY VEHICLES. (??THE NATIONWIDE CLASS??) IT IS CERTAINLY NOT A COMFORTABLE FEELING KNOWING THAT AT ANYTIME IF THE TAPE LETS LOOSE, THIS WINDOW CAN FALL INTO THE DOOR, BREAK INTO THE VEHICLE...UNKNOWN INJURIES CAN OCCUR. I WILL KEEP SEARCHING FOR ANSWERS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549198October 23, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF UNDER NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS). THE DEALER WAS CONTACTED AND STATED THAT THE PART WAS NOT AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CURRENT MILEAGE WAS 70,000. UPDTATED 3/5/14*CN THE DEALER FIXED THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548941October 22, 2013
SUSPENSION
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS) AND MADE AN APPOINTMENT TO HAVE THE RECALL SERVICE PERFORMED. THE VEHICLE WAS SERVICED PER THE RECALL. THE CONTACT ALSO REFERENCED A MANUFACTURER'S RECALL FOR THE BALL JOINTS. THE DEALER WAS CONTACTED AND AN APPOINTMENT WAS SECURED TO HAVE THE MANUFACTURER'S RECALL PERFORMED ON THE VEHICLE. THE DEALER ORDERED THE PART NEEDED TO COMPLETE THE RECALL SERVICE HOWEVER, WHEN THE CONTACT ARRIVED FOR THE SERVICE HE WAS ADVISED THAT THE BALL JOINT WAS USED ON ANOTHER VEHICLE AND THAT THEY WERE UNABLE TO ORDER A REPLACEMENT. THE DEALER WAS ALSO UNABLE TO PROVIDE AN EXPECTED TIME FOR THE PART TO BECOME AVAILABLE. THE VEHICLE WAS NOT SERVICED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547546October 10, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT STATED THE VEHICLE WAS TAKEN TO THE DEALER TO HAVE THE NHTSA CAMPAIGN 12V527000 (AIR BAGS) PERFORMED; HOWEVER, THE REPAIR DIDN'T CORRECT THE FAILURE, THE AIR BAG LIGHT REMAINED ILLUMINATED AFTER THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547271October 8, 2013
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
I PURCHASED MY JEEP LIBERTY IN 2003. ABOUT 2 YEARS AFTER PURCHASE, THE FIRST WINDOW REGULATOR WENT OUT. UNFORTUNATELY, THERE WERE ONLY WARRANTY'S TO COVER THE REPAIR FOR 2006-2007 MODELS, REQUIRING ME TO PAY FOR THE REPAIR. THE REGULATOR WENT OUT 2 MORE TIMES OVER THE NEXT 3 YEARS - WITH OUT OF POCKET COSTS EACH TIME TO REPAIR. THE 4TH TIME THE REGULATOR WENT OUT, I CONTACTED JEEP, EXPLAINED THE SITUATION AND THEY WERE HAPPY TO OBLIGE. JEEP HAD TO PAY FOR REGULATOR ONE MORE TIME, AS ANOTHER WENT OUT JUST A FEW MONTHS LATER. THIS TOTALS 5 INCIDENTS (3 OUT OF POCKET; 2 PAID BY JEEP). I AM NOW ON THE 6TH TIME THE REGULATOR HAS GONE OUT. I CONTACTED JEEP, BUT THEY HAVE CHOSEN NOT TO PAY FOR THIS REPAIR AND SAYS IT IS NOT THEIR ISSUE. I HIGHLY DISAGREE, AS THIS IS AN ISSUE THAT SHOULD HAVE BEEN RECALLED YEARS AGO. NOT ONLY DOES THIS CREATE A SAFETY ISSUE WITH A WINDOW THAT DOES NOT STAY UP, BUT WE ARE NOW APPROACHING COLD, WINTER WEATHER. IT IS MY REQUEST THAT ALL JEEP WINDOW REGULATORS GET THE SAME TREATMENT AND FIXED REGARDLESS OF AGE OF VEHICLE, MAKE, MODEL AND/OR MILEAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547101October 7, 2013
AIR BAGS, SEAT BELTS
I HAVE RECEIVED THREE NOTICES REGARDING RECALL ON THE ORC MODULE FOR JEEP LIBERTY 2002 AND 2003. EACH TIME NOTICE HAD BEEN RECEIVED I ATTEMPTED TO SCHEDULE SERVICE APPOINTMENT TO HAVE THIS ISSUE RECTIFIED. EACH TIME WAS TOLD THERE WAS A BACK LOG BECAUSE OF NUMBER OF RECALLS AND COULDN'T GIVE ME WHEN THIS PART COULD BE REPLACED. NEEDLESS TO SAY IM RECEIVING ANOTHER NOTICE STATING THE SERIOUSNESS OF THIS MATTER BUT NO INDICATION WHEN PART WILL BE AVAILABLE. I DRIVE EVERYDAY AND MY SAFETY IS AT RISK AS AND IT IS NOW OVER A YEAR WITH NO RESOLVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547112October 7, 2013
STRUCTURE:BODY
THERE IS GROWING RUST ON THE BACK OF THE VEHICLE, ON THE ROOF PANEL, JUST ABOVE THE TAILGATE WINDOW, ON THE DRIVER SIDE. IT STARTED UNDER THE GLASS, INSIDE A WELD POINT. EVERY BODY SHOP EXPERT I HAVE EVERY TAKEN IT TO SAYS THE SAME THING: THIS WAS A BAD WELD AND WATER WAS ALLOWED TO GET IN THERE AND UNDER THE PAINT. IT STARTED WITH A TINY BUMP YEARS AGO AND IS NOW THE SIZE OF MY HAND AND GROWING. MY CONCERN IS I HAVE SEEN THIS ON AT LEAST FOUR OTHER LIBERTY JEEPS. A POST ON JEEP'S FACEBOOK PAGE ALSO TURNED UP A FEW PEOPLE WITH THE SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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