Jeep Liberty Complaints (2004)

1,101 consumer complaints on file.

#10472993August 30, 2012
ELECTRICAL SYSTEM, STRUCTURE:BODY, LATCHES/LOCKS/LINKAGES
VEHICLE INDICATED THAT PASSENGER FRONT DOOR WAS AJAR, THIS AFTER TEN MINUTES OF DRIVING. DOOR WAS IN FACT NOT AJAR. PASSENGER OPENED AND CLOSED DOOR JUST TO CHECK, DOOR THEN WOULD NO LONGER FULLY CLOSE. PULLED MANUAL LOCK TO SEE IF IT WAS STUCK, WHOLE PIECE CAME OUT. SMOKE STARTED POURING OUT OF HOLE AND DOOR METAL WAS VERY HOT TO THE TOUCH. REMOVED DOOR PANEL TO PUT OUT FIRE INSIDE. LOCK ACTUATOR MOTOR MELTED DOWN AND PARTS WERE SMOLDERING. DURING THIS PROCESS THE ELECTRONIC BACK GLASS POPPED OPEN AS WELL AND WILL NO LONGER LATCH EITHER. CHRYSLER RECALLED SOME 2004 LIBERTY'S FOR THESE MOTORS OVERHEATING AND SEIZING, WAS INFORMED THAT THIS VEHICLE WAS NOT INCLUDED AND THAT WE SHOULD HAVE 'MAINTAINED THE WIRING IN THE DOOR'. THIS VEHICLE IS METICULOUSLY MAINTAINED! *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10471457August 19, 2012
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
FOR APPROXIMATELY 1YR, THE HEADLIGHTS ON MY JEEP LIBERTY SPORT 2004 HAVE BEEN FLICKERING ON AND OFF. IT USE TO HAPPEN ONLY ONCE AND AWHILE AND THEY WOULD GO RIGHT BACK ON AND THEN STAY ON. HOWEVER RECENTLY I HAVE BEEN UNABLE TO DRIVE MY JEEP AT NIGHT BECAUSE THE HEADLIGHTS CONSTANTLY GO ON AND OFF ON ME AND SOMETIMES STAY OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10471231August 17, 2012
EXTERIOR LIGHTING
WHILE DRIVING MY HEADLIGHTS BEGAN TO TURN ON AND OFF BY THEMSELVES. I HEAR THE CLICK CLICK LIKE THEY ARE BEING TURNED ON OR OFF BUT IT IS HAPPENING ON IT'S OWN. THIS HAS NO HAPPENED MULTIPLE TIMES AND CURRENTLY I CAN NOT DRIVE IT AT NIGHT OR DURING BAD WEATHER. IT HAPPENS IN RAPIDLY THE CARS AROUND THINK I AM FLASHING LIGHTS AT THEM. VERY DANGEROUS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10471275August 17, 2012
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
HEADLIGHTS GO OFF THEN BACK ON WITH A CLICKING SOUND UNDER DASH. PROBLEM IS INTERMITTENT. CHRYSLER CASE # [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10471162August 16, 2012
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
WINDOW FALLS INTO DOOR & CANNOT BE CLOSED. THIS HAS HAPPENED MULTIPLE TIMES ON DIFFERENT WINDOWS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10470472August 13, 2012
SUSPENSION
FOR THE LAST YEAR OR SO WE HAVE HAD PROBLEMS WITH THE JEEP SWAYING EVERYTIME WE ACCELERATE AND DECELERATE. THIS WAS BECOMING A SERIOUS SAFETY CONCERN AND TOOK THE JEEP TO MY MECHANIC AFTER RESEARCHING ON GOOGLE AND FINDING OTHER JEEP OWNERS REPORTING THE SAME ISSUE. MY MECHANIC REPORTED THAT HE HAD TO REPLACE THE REAR SUSPENSION LOWER CONTROL ARM WHICH FIXED THE PROBLEM. I HAD THIS WORK DONE IN APRIL 2012 AND HAVE SINCE SEEN THAT A RECALL HAS BEEN ISSUED FOR THIS SAME PROBLEM (NHTSA ACTION NUMBER EA11013) BUT THE RECALL DOES NOT INCLUDE JEEPS MANUFACTURED IN TEXAS SINCE IT IS EXPLAINED THAT THE CAUSE IS CORROSION DUE TO APPLICATION OF ROAD SALTS DURING WINTER WEATHER CONDITIONS. I BELIEVE THIS NEEDS FURTHER INVESTIGATION OF THE POTENTIAL CAUSES AND NEEDS TO BE EXPANDED TO TEXAS AND POSSIBLY OTHER STATES AS WELL. I PERSONALLY WOULD LIKE CHRYSLER TO BE HELD ACCOUNTABLE AND BELIEVE THAT I SHOULD BE REIMBURSED FOR MY EXPENSES WHICH WERE QUITE SUBSTANTIAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10469664August 8, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED HAT THE PROTECTIVE BOOTH COVER FOR THE DRIVE SHAFT WAS MISSING AND WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED AND A CLAIM WAS FILED. THE MANUFACTURER OFFERED NO FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10469087August 3, 2012
SUSPENSION
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 12V085000 (SUSPENSION:REAR). THE CONTACT NOTIFIED AN AUTHORIZED DEALER AND SCHEDULED AND APPOINTMENT TO BRING THE VEHICLE IN FOR REPAIR. ON THE DAY THAT THE REPAIRS WERE TO BE PERFORMED, THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE AND THEY WERE UNAWARE AS TO WHEN THEY WOULD BECOME AVAILABLE THE CONTACT WAS INFORMED THAT THE PARTS WERE ON A BACK ORDER. THE MANUFACTURER WAS NOT YET NOTIFIED. THE FAILURE MILEAGE WAS 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10467733July 25, 2012
EXTERIOR LIGHTING
THE HEADLIGHTS WILL CUT OFF RANDOMLY WHEN DRIVING AT NIGHT. IT HAPPENS AT ALL SPEEDS. THERE IS A "CLICKING" SOUND WHEN THEY CUT OFF AND THEN BACK ON. IT SEEMS TO STOP IT WHEN I MANUALLY CUT THE HEADLIGHTS OFF AND BACK ON. THIS IS VERY DANGEROUS AND HAS HAPPENED MANY TIMES WHEN I DRIVING ON A FREEWAY AND ALSO ON LOCAL STREETS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10466816July 20, 2012
STEERING:RACK AND PINION
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT WHILE HER VEHICLE WAS PARKED IN A RESIDENTIAL DRIVEWAY, SHE NOTICED SOMETHING LEAKING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE DEALER STATED THAT THEY HAD TO REPLACE THE RACK AND PINION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 40,000 AND THE CURRENT 52,000. UPDATED 8/23/12 *CN UPDATED 09/06/2012 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10466651July 19, 2012
SUSPENSION
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED THE RECALL NOTICE ASSOCIATED WITH NHSTA CAMPAIGN ID NUMBER: 12V085000 (SUSPENSION:REAR). THE CONTACT STATED THAT THE REPAIRS WERE NOT MADE BECAUSE THE PARTS WERE NOT AVAILABLE. THE CONTACT NOTIFIED THE DEALER, HOWEVER THEY DID NOT PROVIDE FURTHER INFORMATION. THE MANUFACTURER WAS NOT MADE AWARE OF THE SITUATION. THE FAILURE AND CURRENT MILEAGES WERE 145,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465506July 13, 2012
SUSPENSION
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT WAS DRIVING APPROXIMATELY 55 MPH WHEN A SUDDEN LOSS IN STEERING CONTROL OCCURRED AND THE VEHICLE SWAYED OFF THE ROAD, CRASHING INTO THE MEDIAN. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT THE DRIVER'S SIDE LOWER CONTROL ARM WAS FRACTURED. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER 12V085000 (SUSPENSION:REAR) HOWEVER THE VIN AND VEHICLE'S REGISTERED STATE WERE INELIGIBLE UNDER THE RECALL. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 124,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10465247July 11, 2012
SUSPENSION
WHILE DRIVING ON THE INTERSTATE, THE DRIVER SIDE REAR LOWER CONTROL ARM BROKE CAUSING LOSS OF CONTROL AND VEERING TO THE RIGHT. AFTER RESEARCH I DISCOVERED THAT THERE IS A RECALL FOR JUST SUCH A PROBLEM BUT DOESN'T INCLUDE THE STATE IN WHICH I RESIDE. EVEN THOUGH I LIVE JUST 10 MILES FROM TWO STATES WHERE THE RECALL IS IN EFFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10463917July 2, 2012
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
REAR DRIVER SIDE WINDOW SLIPPED DOWN INSIDE THE DOOR. UNABLE TO SECURE THE VEHICLE. ON 07/01/2012 FRONT DRIVER SIDE WINDOW SLIPPED DOWN INSIDE THE DOOR. AGAIN, VEHICLE WAS PARKED AND UNSECURED. THESE PARTS ARE EXPENSIVE IN ADDITION TO THE LABOR COST TO HAVE THE REPAIRS MADE. INABILITY TO SECURE THE VEHICLE IS A SAFETY ISSUE AND WEATHER CONDITIONS COULD CAUSE ADDITIONAL DAMAGE TO THE VEHICLE. NOTE - DURING THE FIRST FEW MONTHS I OWNED THE VEHICLE IN 2004, THE DRIVER SIDE WINDOW REGULATOR MOTOR FAILED AND WAS REPLACED BY THE DEALERSHIP. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10463410June 28, 2012
ENGINE
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. WHILE DRIVING APPROXIMATELY 25 MPH, THE CONTACT NOTICED SMOKE COMING FROM UNDER THE HOOD. THE CONTACT STOPPED THE VEHICLE AND UPON OPENING THE HOOD NOTICED FLAMES. THE FIRE DEPARTMENT REPORTED TO THE SCENE. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME AND WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND SENT AN INVESTIGATOR TO INSPECT THE VEHICLE. THE INSPECTOR DETERMINED THERE WAS NOT A MANUFACTURING DEFECT. THERE WAS A RECALL UNDER NHTSA CAMPAIGN ID NUMBER: 04V337000 (ENGINE AND ENGINE COOLING) THAT COULD HAVE BEEN RELATED TO THE FAILURE. THE MANUFACTURER INFORMED THE CONTACT OF THE OUTSTANDING RECALLS WHICH DID NOT INCLUDE THE ENGINE RECALL. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 77,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10463188June 26, 2012
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE FUEL TANK DETACHED FROM THE VEHICLE AND SPILLED FUEL ONTO THE HIGHWAY. THE VEHICLE WAS TOWED TO A USED CAR LOT. THE MANUFACTURER WAS NOTIFIED AND INSTRUCTED THE DRIVER TO LEAVE THE VEHICLE WHERE IT WAS UNTIL THEY COULD SEND SOMEONE TO INSPECT THE VEHICLE. SEVERAL DAYS LATER, THE MANUFACTURER NOTIFIED THE CONTACT THAT THEY WOULD NOT SEND ANYONE TO INSPECT THE VEHICLE AND IF SHE WANTED TO HAVE THE VEHICLE TOWED TO A DEALER SHE COULD DO SO AT HER OWN COST. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10463189June 26, 2012
VEHICLE SPEED CONTROL, POWER TRAIN, SERVICE BRAKES
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE VEHICLE ACCELERATED UP TO 75 MPH ON ITS OWN. THE CONTACT WAS ABLE TO DECELERATE. THE FAILURE RECURRED, AND WHILE DEPRESSING THE BRAKE, THE VEHICLE ACCELERATED INSTEAD OF BRAKING. THERE WAS A WARNING LIGHT ILLUMINATED WITH A SYMBOL OF A CAR AND THE CONTACT WAS UNSURE OF WHAT THAT MEANT. THE VEHICLE WAS TAKEN TO DEALER; HOWEVER AN INSPECTION OR REPAIR DID NOT TAKE PLACE. THE MANUFACTURER WAS NOTIFIED AND NO ASSISTANCE WAS PROVIDED. THE FAILURE AND CURRENT MILEAGES WERE 72,000. UPDATED 08-07-12 *BF UPDATED 08/08/2012 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10463082June 25, 2012
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, LATCHES/LOCKS/LINKAGES, EQUIPMENT:MECHANICAL
2004 JEEP LIBERTY, WINDOWS REPEATATLY FALL OFF TRACK WHEN DRIVING, DOOR AND REAR LATCH DO NOT LOCK. THE WINDOWS HAVE BROKEN 6 TIMES. THE CAR WILL NOT LOCK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10462819June 23, 2012
VISIBILITY:GLASS, SIDE/REAR, LATCHES/LOCKS/LINKAGES:DOORS:LATCH, UNKNOWN OR OTHER
REAR DRIVER'S SIDE WINDOW FELL INTO DOOR. COULD NOT GET IT BACK UP. WINDOW IS NOW HELD IN BY ZIP TIES. 6/23/2012 FRONT PASSENGER POWER DOOR LOCK STOPPED WORKING. PURCHASED VEHICLE USED IN JUNE 2007, REAR PASSENGER POWER DOOR LOCK NOT WORKING AT THAT TIME. OCCAISIONALLY VEHICLE WILL STALL AND RESTART WHILE DRIVING. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10462550June 21, 2012
SUSPENSION
IN 2006 THE DEALER CLAIMED TO REPLACE THE LOWER BALL JOINTS PER THE SAFTY RECALL. WE HAD BEEN EXPERIENCING A LOOSNESS AND RATTLE IN THE SUSPENSION LATELY. UPON INSPECTION IT WAS NOTED THAT THE LOWER BALL JOINTS WERE VERY LOOSE AND THIS JEEP HAS ONLY 18400 MILES ON IT. I SUSPECT THAT THE DEALER JUST SIGNED OFF ON THIS SAFTY RECALL INSTEAD OF DOING THE REQUIRED WORK. WE HAVE KEPT THE SUSPECTED BALL JOINTS FOR INSPECTION AND FURTHER INVESTIGATION IN THIS SAFETY RELATED MATER. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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