Jeep Liberty Complaints (2004)

1,101 consumer complaints on file.

#10515440June 6, 2013
AIR BAGS, FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT WHILE STOPPED DUE TO A TRAFFIC BACK-UP ON THE RAMP AT THE I-271/I-480 INTERCHANGE, THE VEHICLE WAS CRASHED INTO THE REAR BY ANOTHER VEHICLE (GMC SUV) DRIVING APPROXIMATELY 48 MPH. THE AIR BAGS FAILED TO DEPLOY. THE REAR OF THE CONTACT'S VEHICLE INSTANTLY BECAME ENGULFED IN FLAMES. THE CONTACT'S MOUTH STRUCK THE STEERING WHEEL AND HIS UPPER FACE WAS THROWN INTO THE WINDSHIELD. THE CONTACT SUSTAINED INJURIES TO THE FACE, LOSS OF HIS UPPER TEETH, A FRACTURED CHEEKBONE AND NOSE. THE CONTACT ALSO SUSTAINED BURNS TO THE LEFT HAND, WRIST, UPPER FOREHEAD, LEFT EYE AND EAR, RIGHT ANKLE AND THE LEFT KNEE. THE CONTACT ALSO SUSTAINED A CONCUSSION. HE WAS TRANSPORTED TO A LOCAL HOSPITAL FOR TREATMENT. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS DESTROYED. THE APPROXIMATE FAILURE MILEAGE WAS 152,000. LH..*TR...UPDATED 10/30/13 *BF. UPDATED 11/5/2013 *JS
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
0
#10513808May 28, 2013
ENGINE
IN 2012 MY JEEP STARTED BUCKING AND JERKING,IDLE SURGING, STALLING AND HAD. HESITATION WHILE TRYING TO ACCELERATE, IT ALSO HAD SUDDEN SURGES IN CAR'S SPEED WHILE DRIVING ON THE HIGHWAY, THE ENGINE LIGHT WAS ALWAYS ON AND AT TIMES IT FELT LIKE THE BACK WHEELS WOULD SPIN BEFORE THE CAR GOT TRACTION. I WAS TOLD I NEEDED A NEW ENGINE, A NEW ENGINE WAS PUT IN IN FEB 2012 AND MY CAR HAS NEVER RUN RIGHT SINCE. I AM NOW ON MY SECOND NEW MOTOR AND STILL AM HAVING SERIOUS ISSUES WITH THE CAR. EVERYTIME ONE THING IS FIXED ANOTHER THING GOES WRONG AND IT IS A NEVER ENDING CYCLE. I WOULD NEVER BUY ANOTHER JEEP PRODUCT AGAIN. THIS IS ONLY A PART OF ALL THE PROBLEMS I HAVE EXPERIENCED WITH MY 2004 JEEP LIBERTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512701May 19, 2013
WHEELS
I WAS DRIVING ABOUT 55MPH WHEN THE VEHICLE STARTING SHAKING. I SLOWED DOWN AND EXITED THE FREEWAY. THE SHAKING GOT WORSE, AND WHEN I TURNED INTO THE GAS STATION, THE FRONT WHEEL ACTUALLY CAME OFF AND ROLLED DOWN THE STREET. VEHICLE HAD TO BE TOWED. IT LOOKS LIKE THE LUG NUTS JUST BROKE OFF. I HAD NO WORK DONE ON THE VEHICLE FOR THE PAST 2 MONTHS OR SO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512282May 15, 2013
SEATS, FUEL SYSTEM, GASOLINE
HIT FROM BEHIND. THE DRIVERS SEAT HELD UP WELL, BUT THE FORCE OF THE IMPACT FORCED MY LEGS BACKWARD OFF OF THE FIREWALL CONTROLS AND MY LEGS WERE UP AGAINST THE SEAT WHEN THE VEHICLE CAME TO A STOP. MY LOWER LEGS AT THE CALVES WERE CRUSHED AND THIS LED TO SEVERE BLEEDING CONTAINED IN THE LEGS (COMPARTMENT SYNDROME). NO FRACTURES BUT EMERGENCY SURGERY WAS NEEDED. AFTER REVIEWING PHOTOS OF THE VEHICLE INTERIOR TODAY, IT IS APPARENT THAT MY CALVES HIT THE SEAT ADJUSTMENT BAR THAT STICKS OUT UNDER AND FORWARD OF THE PADDED PORTION OF THE SEAT. I FIND THIS A COMMON PLACEMENT OF THE SEAT ADJUSTMENT BAR IN MANY VEHICLES. IF NOT FOR THIS BAR I WOULD BE BACK TO WORK THIS WEEK AND NO SIGNIFICANT MEDICAL BILLS. OVERALL THE SEAT CONFORMED WELL TO ME AND DID NOT CAUSE ME TO FRACTURE MY NECK (SEVERE OSTEOPOROSIS AND PRIOR NECK FUSION). UPDATED 06/10/13 *BF UPDATED 6/13/13 *CN..*TR UPDATED 06/13/2013 *JS UPDATED 06/17/2013 *JS UPDATED 7/31/13*CN..UPDATED 10/30/13 *BF UPDATED 10/31/2013 *JS
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10511866May 14, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT WHILE HER VEHICLE WAS PARKED, IT INDEPENDENTLY ROLLED FORTY TO FIFTY FEET BEFORE STOPPING. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510679May 5, 2013
ENGINE
WAS DRIVING ON THE HIGHWAY IN THE FAST LANE GOING ABOUT 70 MPH AND WE LOSE ALL CONTROL OF THE VEHICLE HAD TO SWERVE ALL THE WAY ACROSS THE HIGHWAY TO GET ON THE SHOULDER! ITS A MIRACLE WE DIDN'T WRECK! VEHICLE WOULDN'T START HAD NO IDEA WHAT HAPPENED, CHECKED THE OIL AND WAS FULL JUST GOT IT CHANGED 3 WEEKS PRIOR AT THE DEALERSHIP. TOWED IT TO A SHOP AND THEY SAID THE ENGINE WAS DONE! HAD A WARRANTY FOR 6 MONTHS AND 2 WEEKS AFTER THIS EXPIRED IS WHEN THIS OCCURRED! HAVE COMPLAINED EVERYWHERE I CAN AND I GET TOLD THIS HAS NEVER BEEN HEARD OF WELL ALL YOU HAVE TO DO IS GOOGLE THIS ENGINE AND THE COMPLAINTS ARE ENDLESS! I AM SO UNBELIEVABLY DISAPPOINTED AND NO ONE IS OWNING UP TO THIS PROBLEM! I AM DONE WITH JEEP AND CHRYSLER AND I'LL MAKE SURE EVERYONE I EVER KNOW IS TOO! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509562April 25, 2013
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT THE FRONT END OF THE VEHICLE BECAME DETACHED AND THE POWER STEERING ASSIST FAILED. THE CONTACT INSPECTED THE VEHICLE AND IT WAS DETERMINED THAT THE VEHICLE WAS COMPLETELY RUSTED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 107,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10506023April 11, 2013
SUSPENSION
WE TOOK THE CAR TO A DEALER TO HAVE THE LOWER CONTROL ARM REPLACED DUE TO A RECALL ON THE PART. WE WERE TOLD BY THE DEALER THAT THE UPPER CONTROL ARM WAS BAD AND THEY WOULD NOT DO THE RECALL REPAIR OF THE LOWER CONTROL ARM UNTIL WE PAID TO REPLACE THE UPPER CONTROL ARM. WE WERE TOLD THE PART WAS PRETTY MUCH WORN OUT AND HANGING BY A THREAD AND THE ONLY THING HOLDING THE TIRES TO THE CAR WERE THE SHOCKS. THE UPPER CONTROL ARM IS NOT PART OF THE RECALL AND DEALER CHARGE TO REPAIR IT WAS $600. THE RECALL OF THE LOWER CONTROL ARM IS BECAUSE THE PART CAN WEAR OUT DUE TO NOT BEING TREATED FOR THE SALT USED ON ROADS IN OUR STATE. THE UPPER CONTROL ARM IS ALSO FALLING APART FOR THIS SAME REASON YET IS NOT INCLUDED IN THIS RECALL. THE UPPER CONTROL ARM ALSO NEEDS TO BE RECALLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505759April 10, 2013
STEERING:RACK AND PINION
TL THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, SHE NOTICED A GRINDING NOISE COMING FROM THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE RACK AND PINION WOULD HAVE TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 4,500. KMJ..*TR...UPDATED 05/29/13 *BF UPDATED 06/10/2013 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10507435April 8, 2013
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE WINDOW DROPPED INTO THE PASSENGER'S SIDE DOOR PANEL. THE CONTACT TOOK THE VEHICLE TO A LOCAL MECHANIC AND WAS TOLD THAT THE WINDOW REGULATOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE REAR PASSENGER'S SIDE WINDOW FAILED AS WELL. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 68,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10507027April 3, 2013
ELECTRICAL SYSTEM, STEERING, POWER TRAIN
SAME AS SOME OF THE OTHER COMPLAINTS; VEHICLE REFUSED TO START. RANDOM AT FIRST, THE WOULDN'T START AT ALL. TOWED TO DEALER AND ENTIRE STEERING COLUMN HAS TO BE REPLACED TO FIX ONE SMALL PART, WHICH IS ON BACKORDER. WILL CONTACT THE MANUFACTURER TOMORROW TO COMPLAIN, DOUBT IT WILL HELP. I HAVE SEEN MULTIPLE COMPLAINTS WITH THIS ISSUE, JEEP SHOULD DO SOMETHING ABOUT IT! $800 IN REPAIRS. LAST JEEP/CHRYSLER I WILL EVER OWN. I DON'T HAVE THE VIN RIGHT NOW, AS THE VEHICLE AND REGISTRATION ARE AT THE SHOP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502361March 11, 2013
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
WHILE DRIVING AT NIGHT. HEADLIGHTS GO OFF AND ON. ALMOST EVERY NIGHT. NO ONE KNOWS WHY IT'S DOING THIS. SOMETIMES FOR 3 TO 5 SECONDS. WE NEED A RECALL ON THIS, TO FIND OUT WHY THIS IS HAPPENING. JEEP DEALERS DON'T HAVE ANSWERS FOR US, BUT THEY CAN CHARGE US $ 75 FOR NOTHING. SOME DAY SOMEONE IS GOING TO GET HURT WHEN LIGHTS DON'T COME BACK ON. DON'T SAY WE DIDN'T WARN YOU. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10501080March 3, 2013
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
CAR JUST SHUTS OFF ON HIGHWAY... THIS HAS HAPPENED SEVERAL TIMES.... AFTER RESTARTING WORKS OKAY AS IF RE-STARTING BOOTING ELECTRICAL SYSTEM... ENGINE LIGHT ON.. REAR HATCH DOES NOT OPEN... I BELIEVE THIS VEHICLE HAS MAJOR ELECTRICAL PROBLEMS FROM WHAT I HAVE READ AND EXPERIENCED... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10500797February 28, 2013
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
SINCE THIS CAR WAS PURCHASED IT HAS GIVEN US PROBLEMS WITH THE POWER WINDOWS. WE REPLACED ON WHICH IN LESS THAT THREE MONTHS IT WAS BROKEN AGAIN. THIS WAS VERY EXPENSIVE AT THIS TIME ALL FOUR WINDOWS ARE BROKEN. I HAVE TO PUT WOOD IN THE DOORS TO KEEP GLASS FROM FALLING. NONE OF THE WINDOWS CAN BE OPENED AND NO SENSE IN FIXING DUE TO THE COST AND THEY BREAK DOWN AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10499983February 25, 2013
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE CONTACT ATTEMPTED TO CLOSE THE PASSENGER WINDOW WHEN HE HEARD A SNAPPING NOISE. THE CONTACT OPENED THE DOOR PANEL AND SAW THE CABLE THAT CONNECTED TO THE WINDOW PUSH PLATE HAD DISCONNECTED. THE MANUFACTURER WAS NOTIFIED BUT OFFERED NO ASSISTANCE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10498494February 18, 2013
EXTERIOR LIGHTING
WHILE DRIVING, THE HEADLIGHTS CLICK OFF THEN ON, OFF THEN ON. THE ACT IS SPORADIC AND COMES ON WITH NO WARNING. THIS IS DANGEROUS BECAUSE THE DRIVER AHEAD OF YOU THINKS YOU ARE ANGRY AT THEM. I HAVE TAKEN MY VEHICLE TO MY MECHANIC. HE CAN NOT REPLICATE THE PROBLEM. NOR DOES HIS COMPUTER EQUIPMENT INDICATE ANY MALFUNCTION. I KNOW I AM NOT ALONE WITH THIS PROBLEM. NO ONE HAS THE SOLUTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10498325February 16, 2013
PARKING BRAKE, POWER TRAIN, SERVICE BRAKES
PARKED VEHICLE AT GAS PUMP. SET PARKING BRAKE, LEFT TRANSMISSION IN NEUTRAL (ENGINE IDLING). GOT OUT OF VEHICLE AND IT THEN STARTED ROLLING FORWARD. THE PARKING BRAKE HAS NEVER WORKED CORRECTLY SINCE I BOUGHT THIS VEHICLE AT ABOUT 14,000 MILES AND STILL DOESN'T EVEN AFTER HAVING THE PARKING BRAKE SHOES AND SPRINGS REPLACED. I REPLACED THEM BECAUSE THE RIGHT-REAR PARKING BRAKE HAS TAKEN TO STICKING WHILE DRIVING. A COUPLE OF TIMES I'VE COME HOME AND GOTTEN OUT OF MY VEHICLE TO AN ACRID SMELL OF BURNING AND THE EXCESSIVELY HIGH TEMPERATURES COMING FROM THE RIGHT REAR BRAKES. IT'S BEEN A WHILE SINCE THE GAS-STATION INCIDENT HAPPENED, AND THE ONLY REASON IT STILL DOESN'T HAPPEN IS I NEVER LEAVE IT PARKED OUT OF GEAR ANYMORE. THE PARKING BRAKE IS WORTHLESS AND WOULD NEVER BE OF USE TO STOP THE VEHICLE IN AN EMERGENCY WHERE THE PRIMARY BRAKING SYSTEM HAS FAILED. SOMEONE COULD HAVE BEEN HURT OR KILLED IF I HADN'T BEEN RIGHT THERE TO JUMP IN MY VEHICLE TO STOP IT FROM ROLLING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496513February 5, 2013
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE WINDOW OPENED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER. AFTER DIAGNOSIS, THE CONTACT WAS ADVISED THAT THE WINDOW REGULATOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 112,000. UPDATED 3/14/13 *CN UPDATED 04/22/2013 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10494615January 24, 2013
SEATS, ELECTRICAL SYSTEM
DRIVER'S SEAT HEATER FELT EXTREMELY HOT AGAINST MY BACK WHILE DRIVING. LEANED FORWARD AND SMELLED A BURNING ODOR, ALSO FELT JACKET AND BACK OF SEAT WHICH WERE BOTH EXTREMELY HOT AND IMMEDIATELY TURNED OFF THE HEATED SEATS. UPON ARRIVING AT WORK,GOT OUT OF THE VEHICLE AND SAW THE FRONT SEAT LEATHER AGAINST WHERE MY BACK WAS HAD BEEN BURNED, AS WELL AS THE BACK OF MY JACKET. CALLED THE CHRYSLER RECALL PHONE NUMBER AND WAS TOLD THAT ALTHOUGH THERE WAS A RECALL FOR THE JEEP GRAND CHEROKEE FOR THE HEATED SEATS MALFUNCTIONING AND OVERHEATING, THAT THERE WAS NOT A RECALL AVAILABLE FOR THE SAME PROBLEM WITH THE JEEP LIBERTY. BECAUSE THE VEHICLE'S WARRANTY IS EXPIRED, THEY SAID THEY WILL NOT COVER EXPENSES DUE TO REPAIRS. I THEN CALLED MY LOCAL DEALER, WHO ALSO SAID I WOULD BE RESPONSIBLE FOR REPAIRS SINCE THERE IS NOT A RECALL FOR THIS MODEL OF JEEP. UPON SEARCHING THE WEB, THERE ARE NUMEROUS ACCOUNTS OF OTHER JEEP LIBERTIES WITH THIS ISSUE, INCLUDING A COURT CASE THAT WAS FILED 10/29/12 FOR A 2004 JEEP LIBERTY WHICH THE HEATED SEATS GENERATED DANGEROUSLY HIGH TEMPERATURES IN WHICH A CONSUMER ENDURED THIRD DEGREE BURNS. THIS IS A SERIOUS SAFETY ISSUE, WHICH COULD POTENTIALLY CAUSE A FIRE OR INJURY TO CONSUMERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10490072December 26, 2012
SUSPENSION
REAR CONTROL ARM FAILED. CHRYSLER WILL NOT FIX REAR CONTROL ARM BECAUSE THE VEHICLE IS REGISTERED IN SOUTH DAKOTA. THE REAR CONTROL ARM ON THIS VEHICLE WAS RECALLED FOR VEHICLES IN OTHER STATE BECAUSE OF THE SALT ON THE ROADS DURING WINTER DRIVING. SOUTH DAKOTA HAS THE SAME SALT ON ROADS AS MINNESOTA AND IOWA (STATES LISTED ON THE RECALL) AND SHOULD BE INCLUDED IN THIS RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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