Jeep Liberty Complaints (2003)

1,352 consumer complaints on file.

#11489115October 13, 2022
AIR BAGS
The contact owns a 2003 Jeep Liberty. The contact stated that while his girlfriend was driving at approximately 40 MPH, the driver's side air bag was deployed inadvertently without incident. The contact stated that the air bag warning light had been illuminated on the instrument panel. The contact's girlfriend was able to drive to her residence. The contact's girlfriend sustained pain in her left forearm and was transported to the hospital with the assistance of a friend. The dealer and the manufacturer were not notified of the failure. Upon investigation, the contact became aware that the VIN was included in NHTSA Campaign Number: 15V046000(Air Bags), which he associated with the failure. The vehicle was not diagnosed or repaired and remained in the contact's possession. The failure mileage was approximately 190,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11477846August 5, 2022
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
The contact owns a 2003 Jeep Liberty. The contact stated that on multiple occasions while driving at various speeds, an abnormal sound was heard coming from the rear of the vehicle. The vehicle was taken to an independent mechanic where it was diagnosed that the lower ball joints failed. The vehicle was not repaired. The dealer was notified of the issue and the contact was informed that there was no recall associated with the failure. The manufacturer was not notified of the failure. The approximate failure mileage was 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465077May 18, 2022
AIR BAGS, SERVICE BRAKES, SEAT BELTS
The airbag deployed on my wife that was in her third trimester pregnancy while driving on the highway, which left the baby and my wife at risk. She was sent to the emergency for abdominal trauma. Chrysler, Jeep, Dodge, or RAM dealer were unable to locate a recall number for the Jeep Airbag System Occupant Restraint Control (ORC) module. It was a very long process and Chrysler, Jeep, Dodge, or Ram dealership located on I-10 kept giving us different responses about our airbag being at the dealership and then later finding out that they did not have the airbag in stock. The dealership offered $500 to keep the vehicle, but I refused and just wanted them to repair the airbag. The dealership kept calling us to pick up the vehicle and in order to do that, we would have to get it towed to where we lived. Luckily, a staff member at the dealership informed us that if we were to pick up the Jeep at that time then we would be fully responsible for it and could not hold the dealership accountable if something worse happened. Instead of following through with towing it, we did our own research and discovered that there were several similar testimonies about this issue for the same year make and model, (2003 Jeep Liberty). We called corporate several times and they were unable to locate the recall number nor give us a solution. After several months had passed, we finally received a recall number via text and email from Mopar.com. ( FCA Recall # R06). We then contacted the dealership with the recall number and confirmed that this was an issue that needed to be taken care of. They took several months to locate an airbag and finally repair the ORC module. Once the vehicle was ready for pick up, they did not exactly walk us through the vehicle and new parts installed. The Jeep was in poor condition; it was left outside, uncovered, and paint is now peeling. Seatbelts do not spring back, dash lights are dim and steering is screeching, engine light is on. This took a total of 8 months.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11443488December 11, 2021
SUSPENSION
Lower passenger front ball joint corroded and broke in half. Luckily this happened backing out of a parking space . Somehow this vin does not show on the F23 RECALL???
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435264October 3, 2021
SUSPENSION
Front lower control arm ball joints are worn on both sides an it's only the bottom ones. No Safety hazard yet but I'm sure if it fails it will be scary. Multiple other vehicles made prior to the moth this one was manufactured had a recall on the lower ball joints. I believe this vehicle is also affected by faulty front lower control arm ball joints. No warnings an I've had excessive play in the ball joints for about about as long as I have had the vehicle but as I said it's only the lower front all other joints remain intact an in working order
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435190October 2, 2021
SUSPENSION, WHEELS, STRUCTURE:BODY
On 7/10 I'm driving down the road towards the freeway. I hear a very loud pop that startles me. I pull over & discover lower ball joint has separated causing the lower control arm to slip out of socket into the wheel & than separate from wheel. I mean its still attached to the vehicle but vehicle is completely disabled. It caused significant damage to the right front wheel and somewhat minor damage to the right front fender. Theres literally metal shaving all over the road from it carving the metal out of my wheel. Get home and my boyfriend tells me that he's discovered 3 safety recalls. So we call FCA (Fiat Chrysler Automobiles) they said they would have it towed to the dealership no problem but they needed a $103 for the tow that they would reimburse later. They told us to pick any dealership. So FCA has it towed from my driveway on 7/13 at 8:45pm to Lithia Chrysler Dodge Jeep Ram of Portland Dealership. Safety recall F23 was replaced by the dealership but the manufacturer (FCA) has not fixed the damage and is denying responsibility. FCA calls on 9/16 to finally tell us that a certified inspector has determined the damage to the wheel and fender is not from the recall. Which is a lie and I can take it to a mechanic and have that verified. They also go on to state they are not going to reimburse the $103 for the tow. So we go to the dealership to pick up the car the next day. I speak with Will in the service department and ask to see a copy of the inspection that the FCA is talking about. Will tells me that FCA never sent an inspector out and there is no inspection report stating that the damage is not from the recall. I have lots of photos of everything. Please contact me
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403946March 19, 2021
AIR BAGS
I WAS DRIVING DOWN THE INTERSTATE WITH MY DAD, WHEN SUDDENLY THE AIR BAG LIGHT CAME ON. WE CHECKED THE SEATBELTS AND OTHER FACTORS, BUT IT DIDN'T TURN OFF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397524February 23, 2021
SUSPENSION
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT STATED THAT THE BALL JOINT AND CONTROL ARM DETACHED WHILE DRIVING. THE VEHICLE WAS TAKEN TO MARTIN SWANTY CHRYSLER DODGE JEEP RAM (2640 E. ANDY DEVINE AVE, KINGMAN, AZ 86401) TO BE DIAGNOSED. THE CONTACT WAS UNAWARE OF THE RESULTS FROM THE DIAGNOSTIC TEST. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS LATER TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TIE ROD, BALL JOINT, UPPER CONTROL ARMS AND CV AXLES WERE REPLACED HOWEVER, THE FAILURE RECURRED A THIRD TIME. THE VEHICLE WAS TOWED BACK TO THE INDEPENDENT MECHANIC. THE VEHICLE WAS REPAIRED AGAIN. THE CONTACT MENTIONED THAT THE BALL JOINT WAS REPLACED FOUR TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 200,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395023February 6, 2021
AIR BAGS
I WAS PUSHED OFF THE HWY AND ROLLED OVER MULTIPLE TIMES. I RECEIVED INJURIES AS WELL AS MY SON. MY AIRBAGS DID NOT DEPLOY.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11377709December 3, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT WHILE AT AN INTERSECTION, THE DRIVER'S SIDE AIR BAG DEPLOYED WITHOUT WARNING. THE CONTACT DROVE THE VEHICLE TO JEEP OF FT. WALTON (541 MARY ESTHER CUT OFF NW, FORT WALTON BEACH, FL 32548, (888) 717-7554) WHERE IT WAS DIAGNOSED AND IT WAS DETERMINED THAT THE ORC MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS UNDRIVABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE FAILURE WAS NOT DUE TO THE RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 184,000. PARTS DISTRIBUTION DISCONNECT. *LN*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373420November 6, 2020
AIR BAGS, UNKNOWN OR OTHER
WHILE TURNING FROM A GREEN LIGHT I WAS PROBABLY GOING MAYBE 5-10 MPH BOTH MY DRIVER AND PASSENGER AIRBAGS BOTH WENT OFF AND MAN THOSE THINGS HURT BADLY BUT THERE WAS NO CAR COLLISION OR ANYTHING THEY JUST WENT OFF OUT OF THE BLUE AND THERE WAS A LOT OF SMOKE AND LEFT MY EARS RINGING AND PARTS OF THE DASH CAME APART
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11373041November 4, 2020
SUSPENSION
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT STATED THAT WHILE REVERSING OUT OF A PARKING SPACE, A LOUD BOOMING SOUND WAS HEARD. UPON INSPECTION, IT WAS DISCOVERED THAT THE FRONT DRIVER'S SIDE SUSPENSION HAD FAILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FRONT DRIVER'S SIDE UPPER AND LOWER BALL JOINTS HAD FAILED. THE CAUSE OF THE FAILURE WAS NOT YET DETERMINED. THE LOCAL DEALER BOB MOORE JEEP LOCATED AT 4627 S MEMORIAL DR, TULSA, OK 74145, AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE CONTACT INDICATED THAT THE VEHICLE WAS PREVIOUSLY SERVICED UNDER THE NHTSA CAMPAIGN NUMBER: 06V288000 (SUSPENSION). THE FAILURE MILEAGE WAS 200,000. *BF*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361485September 28, 2020
SUSPENSION
THE FRONT LOWER BALL JOINTS ON THE VEHICLE HAS BEEN RECALLED AND REPLACED BEFORE. BOTH FRONT LOWER BALL JOINTS ARE BAD AGAIN. WILL THEY BE COVERED TO BE REPLACED AGAIN DUE TO RECALL ISSUES BEFORE AND STILL ARE BAD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360080September 20, 2020
AIR BAGS
DRIVING 25 MPH ON MY WAY HOME AIRBAG DEPLOYED WITHOUT COLLISION JUT DEPLOYED WITH NO REASON!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352366August 31, 2020
SUSPENSION, WHEELS
SON WAS DRIVING HOME WHEN THE DRIVER SIDE WHEEL CAME OFF, IN MID TURN-. ON A PUBLIC ROAD, ABOUT TO TURN ONTO THE INTERSTATE. LUCKILY, WASN'T GOING 65. THE CAR HAD TO BE TOWED. OUR MECHANIC SAID THE BALL JOINT BROKE LOOSE, BENDING THE AXLE AS WELL, DAMAGING THE WHEEL AND TIRE. THERE HAS BEEN A RECALL OF THIS NATURE, BUT SAID IT DIDN'T APPLY TO THIS VIN. I AM TOTALLY CONVINCED IT MUST BE DEFECTIVE AS WELL. THIS COULD HAVE BEEN A DEADLY ACCIDENT. I AM BEGGING FOR THIS TO BE INVESTIGATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339719July 16, 2020
AIR BAGS
MY AIRBAG LIGHT WAS ILLUMINATING INTERMITTENTLY. IT THEN REMAINED ON. I AM AN ENGINEER AND CHECK THE CODES. A CODE 0066 WAS PRESENTED. I CHANGED THE LEFT FRONT IMPACT MODULE, BUT SAME CODE AND WARNING LIGHT WERE PRESENT. I DID OBSERVE A STRANGE THINGS WHILE DIAGNOSING. STARTING THE ENGINE WILL ALLOW THE AIRBAG LIGHT TO ILLUMINATE, SYSTEM CHECK, THEN EXTINGUISH BUT A FEW SECONDS LATER, LIGHT RETURNS. THE CODE CANNOT BE ERASED. IF I STOP ENGINE AND IMMEDIATELY RESTART, THE AIRBAG LIGHT WILL CYCLE AS NORMAL BUT THEN REMAIN OFF. WHEN THIS HAPPENS, THE CODE CAN BE CLEARED, BUT IF I STOP THE ENGINE, REMOVE THE KEY THEN REINSERT THE KEY AND START THE ENGINE THE AIRBAG LIGHT CYCLES THEN REMAINS ON WITH THE CODE PRESENT. IF I DO THE RESTART PROCEDURE, IT WILL AGAIN CYCLE AND REMAIN OFF. THE OCM WAS SUBJECT TO A RECALL, I DID BRING TO DEALER INITIALLY IN 2015, BUT PARTS WERE NOT AVAILABLE. I WAS CALLED MANY MONTHS LATER AND A REPAIR WAS MADE, BUT I WAS NOT GIVEN ANY PAPERWORK TO PROVE THIS. THE CAR IS PERFECT WITH ONLY 124,000 MILES ON IT. IT IS WELL MAINTAINED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329172June 16, 2020
SUSPENSION
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE JERKED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE UPPER BALL JOINT WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE CONTACT WAS INFORMED OF NHTSA CAMPAIGN NUMBER: 09V119000 (SUSPENSION) HOWEVER, THE VIN WAS NOT INCLUDED. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320572April 6, 2020
SUSPENSION, STEERING, POWER TRAIN
I AM THE SECOND OWNER OF THIS VEHICLE, WHEN I ACQUIRED IT, I HAD IT SERVICED AT THE DEALERSHIP AND THEY PREFORMED ALL RECALL WORK. IT HAS BEEN KEPT SERVICED AND UP TO DATE ON ANY RECALL WORK SINCE. DURING THE DAY ON CHRISTMAS EVE 2019 I WAS RETURNING HOME FROM A VISIT AT MY MOTHER'S HOME AND SUDDENLY LOST CONTROL OF THE JEEP. THERE WAS LOUD NOISE AND THINGS BREAKING OFF THE VEHICLE AS I FOUGHT TO CONTROL IT AND PULL OVER. UPON INSPECTION, SAW THE PASSENGER SIDE FRONT WHEEL HAD COME LOOSE FROM THE SUSPENSION, TORE OFF THE FENDER WHEEL WELL AND BROKE A PIECE OFF THE RIGHT-SIDE RUNNING BOARD. UNDRIVEABLE, I HAD IT TOWED TO MY MECHANIC. UNFORTUNATELY, THEY WERE CLOSED UNTIL AFTER NEW YEARS. IN EARLY JANUARY I FOUND OUT THE DIAGNOSIS WAS A SHEARED LOWER BALL JOINT FAILURE. I LOOKED IN MY FILES AND FOUND THAT THIS WAS ONE OF THE RECALLS THAT HAD BEEN PREFORMED TO THE VEHICLE. SAFETY RECALL F23- LOWER BALL JOINTS WAS DONE ON 8/1/2006. OBVIOUSLY, YOU ASSUME THIS PROBLEM IS RESOLVED AND THE VEHICLE IS SAFE AFTER THE WORK IS DONE. I LUCKILY WAS TRAVELING AT 30MPH, AND NOT AT HIGHWAY SPEED, SO I HAVE ONLY ENCOUNTERED A FINANCIAL BURDEN. (ABOUT $4K FOR RENTAL, REPAIR & BODYWORK) I AM SURE IF I WAS GOING FASTER OR IN TRAFFIC, I WOULD HAVE BEEN INJURED OR KILLED. HOW DO THE THOUSANDS OF JEEP LIBERTY OWNERS STILL ON THE ROAD WHO ARE UP TO DATE ON RECALLS CONFIDENTLY DRIVE THEIR VEHICLES IF THE RECALL WORK FAILS IN THE EXACT MANNER DESCRIBED AS THE PROBLEM MEANT TO BE FIXED BY THE RECALL? I'VE BEEN DRIVING FOR CLOSE TO 40 YEARS AND HAVE NEVER HAD ANY VEHICLE SUFFER A CATASTROPHIC FAILURE RESULTING IN A CRASH BEFORE THIS.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11310205February 19, 2020
ELECTRICAL SYSTEM
THE VEHICLE NEEDS TO BE REWIRED, WHICH IS VERY COMMON!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302602January 28, 2020
AIR BAGS
ON 12/05/15 I RECEIVED A RECALL NOTICE FOR THE AIRBAGS. I HAVE CALLED BACK SEVERAL TIMES AND GOT NO RESPONSE. I BELIEVE THIS IS A WIDE SPRED CRISIS AND SHOULD BE ADDRESSED RIGHT AWAY.MY NEIGHBOR RECENTLY HAD A CRASH AND LOST SEVERAL FRONT TEETH BECAUSE THE AIRBAG DIDN'T DEPLOY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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