Jeep Compass Complaints (2014)

308 consumer complaints on file.

#10691868March 3, 2015
STRUCTURE
WATER WAS LEAKING FROM REAR HATCH ONTO INSIDE OF ROOF OF CAR. THIS IS SECOND TIME THIS HAS HAPPENED. I HAVE RESEARCHED THIS PROBLEM AND IT SEEMS LIKE THIS IS A PROBLEM WITH THE JEEP COMPASS. I AM 3000 MILES OVER THE WARRANTY AND AM NEWLY DIVORCED WITH LIMITED FUNDS. I DON'T UNDERSTAND WHY THERE IS NO RECALL FOR THIS PROBLEM SINCE IT IS ONGOING!! THE ROOF OF MY CAR IS STAINED AND NOW I AM HOPING IT DOESN'T SMELL?? I NEED HELP. I JUST BOUGHT THIS CAR HOPING IT WOULD BE A GREAT CAR FOR MY DAUGHTER AND I AND NOW AM SECOND GUESSING MYSELF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680053January 30, 2015
VEHICLE SPEED CONTROL, STRUCTURE:BODY
3RD TIMES A CHARM 2014 JEEP COMPASS THE FIRST TIME IT HAPPENED TO ME IN JULY OR AUG (4 MONTHS AFTER I GOT THE CAR) AND I THOUGHT IT WAS MY FAULT, WHILE PARKING AND HITTING THE BRAKE MY CAR ACCELERATED OUT OF NOWHERE. I THOUGHT I HAD HIT THE ACCELERATOR BY MISTAKE. THANK GOD THERE WAS A CEMENT THING ON THE FLOOR 2ND TIME: MY SISTER AND I AROUND THE HOLIDAYS, WE WERE IN MY JEEP COMPASS, ALSO PARKING AT THE LOCAL MALL THIS IS WHERE I KNEW IT WASN'T ME BUT AGAIN THERE WAS A CEMENT BARRICADE AND PREVENT ANYTHING BAD FROM HAPPENING, SO I THOUGHT IT WAS A FLUKE NOW TODAY AGAIN THIS HAPPENED WHILE PARKING AND STEPPING ON THE BREAK OUT OF NOWHERE MY CAR ACCELERATED THIS TIME NOTHING ON THE FLOOR AND RAN INTO A POST. BAM!! MY CARS HOOD IS ALL MESSED-UP AND SO IS THE BUMPER!! HAS ANYONE ELSE HAD THIS ISSUE WITH THE ACCELERATOR? IDK WHAT TO DO!!!! *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10671590January 10, 2015
STEERING, WHEELS
I WAS DRIVING ON MY WAY HOME FROM WORK. IT WAS SNOWING ICE. I HAVE LIVED IN COLORADO MY WHOLE LIFE AND BEEN DRIVING IN THE SNOW SINCE I WAS 16. MY CAR WAS BRAND NEW WHEN I HAD RECEIVED IT AND THERE WAS NO WEAR AND TEAR ON THE CAR. IT HAD TAKEN ME ABOUT TWICE AS LONG TO DRIVE HOME BECAUSE I HAD BEEN DRIVING SO SLOW. ONCE I HAD ENTERED MY NEIGHBORHOOD, I TOOK A TURN, THEN ANOTHER IMMEDIATE TURN GOING ABOUT 3 MILES PER HOUR DUE TO ROAD CONDITIONS. MY TURN WAS SLOW AND WIDE AND I HIT A PATCH OF BLACK ICE AND BEGAN TO GLIDE TO THE OPPOSITE SIDE OF THE ROAD, ABOUT 15 FEET BUMPING INTO THE CURB. MY ENTIRE FRONT DRIVER-SIDE AXEL HAD COMPLETELY SNAPPED AND MY REAR AXEL HAD BENT. BOTH TIRES WERE COMPLETELY INTACT AND THE WHEELS WERE NOT EFFECTED AS WELL. THE FRONT DRIVER SIDE HAD BASICALLY BEEN COMPLETE SNAPPED AND TORN OUT OF THE SOCKET. IT IS UNACCEPTABLE FOR THIS EQUIPMENT TO COLLAPSE AND FAIL AT SUCH A LOW SPEED IMPACT. I HAD ALSO BEEN DENIED AND INSPECTION FROM THE SERVICE MANAGER AT THE DEALERSHIP THAT I HAD BOUGHT IT FROM AND HAD IT TOWED TO. THEY HAD ALSO NEGLECTED TO REPORT IT TO THE MANUFACTURER UPON OUR REQUEST, LEAVING ME TO REPORT IT FOR THEM. THE DEALERSHIP THEN THREATENED TO MOVE THE CAR AFTER THE JEEP CORPORATION ORDERED THEM NOT TO. THE JEEP CORPORATION HAD ALSO STATED THAT THEY WOULD INSPECT THE VEHICLE AS SOON AS THEY COULD, POSSIBLE THIS WEEK OF 01/12/2015. I AM REQUESTING NOTIFICATION IMMEDIATELY. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10659566December 17, 2014
STRUCTURE
2014 JEEP COMPASS. VEHICLE HAS RUST STAINS ON IT AND CUSTOMER FEELS THE REPAIRS SHOULD BE PAID FOR UNDER WARRANTY. *TA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662690December 7, 2014
SERVICE BRAKES, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
SQUEAKY BRAKES AND ACCELERATION PROBLEMS. WHEN I HAVE A NEED FOR SPEED, THE CAR DOWN SHIFTS AND THEN ACCELERATES IS THE BEST DESCRIPTION I CAN GIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10658785November 18, 2014
AIR BAGS
DEER RAN INTO PASSENGER FRONT SIDE OF CAR. CAR CAUGHT ON FIRE. AIR BAGS DID NOT DEPLOY. *TR
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#10655402November 17, 2014
UNKNOWN OR OTHER
I HAVE TAKEN THIS CAR 3 TIMES TO THE DEALER AND NOW IT IS GOING ON THE 4TH TIME TO FIX A SQUEAKY SOUND. I AM TIRED OF RETURNING. IT NEEDS TO BE FIXED AND BY THE WAY AFTER 4 TIMES I DO BELIEVE IT IS CONSIDERED A NEW CAR LEMON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641263October 3, 2014
STRUCTURE
I KEPT HEARING A SQUEAKY NOISE THAT I COULD NOT DETERMINE WHERE IT CAME FROM WHEN I WOULD PULL OFF. I TOOK MY CAR TO THE DUTCHESS JEEP DEALER AND CALLED A FEW TIMES ALSO TO REPORT BUT THEY COULD NOT FIND ANYTHING. THEN FINALLY AFTER MY PERSISTENCE, DUTCHESS SAID THERE WAS A BULLETIN THAT SAID THERE WAS A PROBLEM. DUTCHESS SCHEDULED AN APPOINTMENT RECTIFIED BUT NOW MY CAR SQUEAKS WHILE DRIVING ESP WHEN PULLING OFF. COULD THIS BE A LEMON? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639125September 25, 2014
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM
TL* THE CONTACT OWNS A 2014 JEEP COMPASS. THE CONTACT STATED WHILE STOPPING AT THE STOP SIGN, AN ABNORMAL NOISE EMITTED FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE DRUMS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE FAILURE CONTINUED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 4,833.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630569September 4, 2014
AIR BAGS
WHILE DRIVING THE AIR BAG WARNING LIGHT CAME ON. DROVE REST OF THE WAY HOME AND DISENGAGED CAR ENGINE, RESTARTED VEHICLE LIGHT STAYED ON. CONTACTED MECHANIC AND SUGGESTED TO TAKE TO DEALER. BROUGHT TO THE DEALER PURCHASED FROM (LESS THAN 90 DAYS PRIOR) THEY INDICATED ONE IF THE SIDE AIRBAGS IS BROKEN, NEEDS ANEW "SKIRT ASS'Y" AND IT DISABLES ALL AIRBAGS FOR SAFETY. HOW IS DISABLING AIRBAGS HELPING MY SAFETY? WHILE I CAN UNDERSTAND THE NEED TO DRAW A LINE FOR WARRANTIES, MY VEHICLE IS 1400 OUT OF THE BUMPER TO BUMPER AND THE AIR BAGS ARE NOT A PART THAT GETS USED. IT'S GOING TO BE OVER $900 TO REPAIR. WHY ISN'T CHRYSLER STANDING BEHIND THEIR VEHICLES LESS THAN THREE YEARS OLD? OF WHICH HAD AIRBAG RECALLS IN THE RECENT PAST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626389August 19, 2014
STRUCTURE
ON 6/19/14 WE CHECKED OUT A 2014 JEEP COMPASS SPORT. DURING TEST DRIVE WE COULD HEAR AIR NOISE. DEALER ASSURED US IT WOULD BE FIXED. WE SIGNED CONTRACT, TOOK CAR BACK FOR THEM TO TEST TO VERIFY AIR NOISE. IT WAS VERIFIED. THEY PUT NEW WEATHER STRIPPING ON TWO DOOR'S WINDOWS. THE "FIXED" WEATHER STRIPPING IMMEDIATELY WAS BUCKLING AND THE AIR NOISE WAS STILL THERE AND WATER CAME IN AFTER THEY WASHED THE CAR. TOOK CAR BACK AND THE DEALER SAID THEY NEEDED TO REPLACE WEATHER STRIPPING ON ALL FOUR DOORS. TOOK CAR BACK FOR REPAIRS. THE DEALER SAID THREE OF FOUR WINDOWS LOOKED O.K. HE SAID HE DIDN'T KNOW HOW THE FOURTH ONE COULD BE FIXED AS HE DIDN'T THINK ADHESIVE COULD BE PUT ON ADHESIVE, AND HE'D CALL ME THE NEXT DAY TO TELL ME WHAT CAN BE DONE. NONE OF THE OTHER WINDOWS HAVE ADHESIVE. AS OF THE NEXT DAY THE WEATHER STRIPPING IS COMING OFF, BUCKLING, ETC. ON ALL FOUR DOORS AGAIN EVEN THE ONE WITH SOME ADHESIVE ON IT. CONTINUED AIR NOISE.EVEN RIGHT AFTER THE WEATHER STRIPPING WAS FIXED THERE WAS AIR NOISE. STILL NO CALL FROM THE DEALER AS OF 8/19/14 AM CALLING CHRYSLER. I HAVE READ ONE OTHER COMPLAINT AS MINE ON EDMUNDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606656June 28, 2014
ENGINE, ELECTRICAL SYSTEM
HAVE INITIATION SWITCH PROBLEMS. THE ENGINE WILL NEED CATCH WHEN THE STEERING WHEEL ISN'T PERFECTLY STRAIGHT WHILE THE VEHICLE IS IN PARK. I CAN SHIFT TO OTHER GEARS FROM , PARK BUT THE ENGINE WILL NOT START. IF THE STEERING WHEEL IS STRAIGHT, I HAVE NO PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605928June 25, 2014
ENGINE
I'VE BOUGHT ON AUGUST 2014 FROM AN ITALIAN DEALER MODEL JEEP COMPASS CRD 2.2 MODEL 4X4. DRIVING SATURDAY 21 JUNE ON THE HIGHWAY IN MILAN-ITALY, THE ENGINE SUDDENLY SHUT DOWN, LEAVING ME HOLD IN THE MIDDLE OF THE HIGHWAY ROWS, WITH EXTREME DANGER FOR MY ME MY FAMILY AND THE VEHICLES ARRIVING. I WAS SIMPLY TOLD BY THE DEALER THAT THE ISSUE WAS A CHIP. EVEN THEY DIDN'T WANT TO MAKE A TEST DRIVE ON THE ROAD. ONLY WHEN I BARELY ASKED FORCING THEM TO DO IT, THEY AGREED. AS I HEARD ABOUT US RECALLS FROM CHRYSLER JEEP COMPASS 2014 MODELS DUE TO THE SAME ISSUE, WHAT CAN I DO HERE IN ITALY? JUST HOPING THAT MY AND LIVES OF MY FAMILY IS NOW SAFE AND NO MORE DEPENDING ON A CHIP WHICH SHUT DOWN THE ENGINE DURING DRIVING SUDDENLY? PLEASE LET ME KNOW! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598687June 16, 2014
ENGINE, ELECTRICAL SYSTEM
I PURCHASED A 2014 JEEP COMPASS FOR MY DAUGHTER FROM PALMER'S AIRPORT HYUNDAI IN MOBILE AL IN FEBRUARY 2014. WE HAVE BEEN HAVING SEVERAL ISSUES WITH THIS VEHICLE. IT STARTED OUT NOT WANTING TO CRANK PROPERLY. IT WAS THEN TAKEN TO ROUNDTREE DEALERSHIP IN MOBILE WHERE TECH [XXX] STATED THEY COULD NOT FIND ANYTHING WRONG WITH IT. ABOUT 2 WEEKS LATER SHE TOOK IT TO BROOKS MOTORS IN JACKSON AL. THEY STATED THEY STARTED THE JEEP APPROXIMATELY 50 TIMES AND FOUND NO PROBLEM. WE THEN CONTACTED CHRYSLER CORPS. TO SEE IF THEY COULD HELP. SHE HAS BEEN SPEAKING WITH [XXX] ABOUT THE JEEP. ABOUT 3WEEKS AGO THE AIR CONDITIONER STOPPED WORKING PROPERLY. WE WERE THEN SUPPOSED TO TAKE IT BACK TO BROOKS FOR REPAIR AND WOULD RECEIVE A LOANER UNTIL REPAIRS WERE MADE. WHEN SHE ARRIVED THEY PRETENDED THEY KNEW NOTHING ABOUT HER COMING AND TREATED HER VERY RUDELY SO SHE LEFT AND CONTACTED [XXX] ONCE AGAIN. [XXX] THEN INSTRUCTED TO HER TO TAKE IT TO [XXX] IN DAPHNE AL. WITH AN APPT. AND WAS SUPPOSED TO RECEIVE A LOANER IF NEEDED. MY DAUGHTER ARRIVED AT 8:00 AM AND ASKED FOR [XXX] WHO DID NOT KNOW ANYTHING ABOUT HER APPT. A TECH NAMED [XXX] WENT AHEAD WITH APPT. AFTER INSPECTING THE VEHICLE HE TOLD HER THEY HAD TO SEND INFO UP TO CHRYSLER TO SEE WHAT REPAIRS COULD BE DONE BECAUSE THIS ISSUE HAS BEEN SEEN IN OTHER VEHICLES AND WOULD CALL HER AND LET HER KNOW. [XXX] CALLED HER BACK THE NEXT DAY STATING THERE WAS NOTHING THEY COULD DO NO RECALL HAS COME DOWN YET AS TO HOW TO FIX CRANK ISSUE AND AC. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597342June 10, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 JEEP COMPASS. THE CONTACT STATED THAT WHILE TRAVELING 40 MPH, THE EMERGENCY LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE MANUFACTURER WAS CONTACTED AND DID NOT OFFER A REMEDY. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 15 AND THE CURRENT MILEAGE WAS 250.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597214June 9, 2014
SERVICE BRAKES, LATCHES/LOCKS/LINKAGES
VEHICLE PURCHASED FROM LARRY H. MILLER CAR SALES, ON FEBRUARY 2ND,2014. A NEW JEEP COMPASS 2014. THE THIRD DAY AFTER PURCHASE I TOOK THE VEHICLE IN TO REPORT PROBLEMS WITH THE VEHICLE. 1: A LOUD NOISE IN THE REAR BRAKES. 2: REAR WINDOWS IN THE VEHICLE WENT DOWN BY THEMSELVES WHEN DRIVING THE VEHICLE. 3: FRONT PASSENGER DOOR COULD NOT BE UNLOCKED WITH THE KEY. I TOOK THE VEHICLE IN THREE TIMES FOR THESE REPAIRS. THE ONLY THING THAT WAS REPAIRED WAS THE FRONT PASSENGER DOOR LOCK. THE WINDOWS GOING DOWN WERE NEVER EVEN LOOKED AT, THEY SAID THEY COULD NOT DUPLICATE THE PROBLEM. THE LOUD NOISE IN THE REAR BRAKES WAS CHECKED BY THE TECHNICIANS, THREE TIMES AND THEIR ANSWER FOR THE PROBLEM WAS THERE WAS NOTHING WRONG WITH THE BRAKES AND THAT WAS JUST A CHARACTERISTIC OF THAT MODEL (JEEP COMPASS). I ASKED TO BE PUT IN A DIFFERENT VEHICLE, BECAUSE I AM AND WERE CONCERNED ABOUT THE STABILITY OF THE VEHICLE. I AM VERY DISAPPOINTED IN THE SERVICE I RECEIVED AND IN THE VEHICLE THAT WAS SOLD TO ME. THE NOISE IN THE REAR BRAKES IS OF GREAT CONCERN TO ME, AS FAR AS THE DEPENDABILITY AND SAFETY. I DO NOT WANT TO KEEP THIS VEHICLE. I BELIEVE IT IS A LEMON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592723May 20, 2014
POWER TRAIN
BOUGHT THE VEHICLE BRAND NEW WITH 30ISH MILES ON IT, ON 12APR14. ON 19APR14 (ABOUT 420 MILEAGE ON IT) THE VEHICLE STOPPED IN THE MIDDLE OF AN INTERSECTION. WOULD NOT SHIFT/MOVE. MY WIFE HAD TO FLOOR THE GAS PEDAL TO GET IT TO CHUG OUT OF THE INTERSECTION. I GOT THERE AN HOUR AFTER SHE CALLED ME. THE HOOD WAS SO HOT I COULD BARELY HOLD IT WHEN I OPENED IT. TRANSMISSION FLUID WAS POURING OUT. WHEN THE TOW TRUCK PICKED IT UP IT POURED MORE FLUID OUT. IT WAS IN THE SHOP UNTIL 16MAY14. THE DEALER SAID IT WAS A FRONT TRANSMISSION PUMP, AND WAS ON NATIONAL BACK ORDER. I SPOKE TO TX LEMON LAW AND THEY SAID SOUNDS LIKE A CASE. I NEVER FILED BECAUSE I WAS GIVING THE DEALER UNTIL 18MAY14, AS THAT WOULD HAVE BEEN 30 DAYS IN THE SHOP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10585509April 29, 2014
ENGINE, ELECTRONIC STABILITY CONTROL (ESC)
ON 4/26/2014 I WAS DRIVING ON A 4 LANE ROAD AT 30 MPH WHEN CAR STARTED ACTING SLUGGISH AND JERKY. I PULLED TO THE FARTHEST RIGHT HAND PART OF THE ROAD AND CAR THEN COMPLETELY DIED. WAS ABLE TO COAST TO THE SHOULDER AND 3 MEN ASSISTED ME IN PUSHING CAR OUT OF THE OF THE ROAD. CAR WOULD NOT START AND HAD TO BE TOWED/ FLATBED TO DEALER. CAR IS 8 MONTHS OLD WITH APPROX 11, 000 MILES. THE DEALER STATED IT WAS THE IGNITION COIL. WHEN THEY TESTED IT THEY FOUND NO SPARK, DTC FOR COIL IONIZATION P2302. TESTED AND FOUND NO POWER AT COILS. TESTED AND FOUND BLOWN FUSE, REPLACED FUSE AND TESTED, BLOWS FUSE AFTER 30 SECONDS. TESTED AND FOUND 4 COIL MELTED/GROUNDED. COIL WOULD NOT COME OUT DUE TO MELTAGE. HAD TO BREAK COIL AND REMOVE DEBRIS FROM TUBE. THEY REPLACED COIL. DEALERSHIP STATED THEY HAVE NOT COME ACROSS THIS BEFORE. RECEIVED VEHICLE BACK ON 4/29/2014. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10584847April 28, 2014
POWER TRAIN
2014 JEEP COMPASS. CONSUMER WRITES IN REGARDS TO TRANSMISSION PROBLEMS. *SMD THE CONSUMER STATED 3 WEEKS AFTER PURCHASING THE VEHICLE, IT BROKE DOWN WHILE DRIVING. HE WAS ABLE TO COAST DOWN A HILL AND GET OFF THE ROAD. THE VEHICLE HAD TO BE FLAT BEDDED TO THE DEALER. THE TOW TRUCK OPERATOR INFORMED HIM, THE TRANSMISSION HAD FAILED, AS EVIDENCED SHOWED FLUID HAD LEAKED ALL OVER HIS TRUCK, AS IT WAS BEING PUT ONTO THE FLATBED. THE VEHICLE WAS AT THE DEALER FOR 3 WEEKS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10569048March 13, 2014
TIRES, WHEELS
TIRE LOW AIR INDICATOR CAME ON AND TIRE WENT FLAT. I LOOKED AT TIRE AND REFILLED WITH AIR JUST ABOVE THE SIDE WALL INTO THE TREAD ON THE TOP SIDE OF THE TIRE WAS THREE HOLES UP TO 1/4 AND THE SIDE WALL HAD A BUBBLE THREE INCHES ACROSS JUST ABOUT 3 INCHES BELOW THE THREE HOLES . I HIT NOTHING AND DID NOT DAMAGE THE SIDEWALL. THE DEALER AUTO NATION IN SPRING TX ACTED LIKE A 3RD GRADER SHRUGGED HIS SHOULDERS AND SAID TAKE IT TO A FIRESTONE DEALER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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