Infiniti QX60 Service Bulletins (2014)

262 manufacturer communications on file.

January 5, 2015•Document ID: 10192505
Service Bulletin/Repair Instructions
EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
Mfr Comm. #:
ITB11003E
Date Added:
May 10, 2021
Manufacturer:
INFINITI
Summary
SERVICE INFORMATION Two methods are used to update/upgrade Navigation Map Data: 1. The customer goes to www.infinitinavigation.com and is mailed update disc(s) or SD card and installs data, OR 2. The dealership is mailed update disc(s) and the customer must visit the dealership to have data installed. Use the matrix in this bulletin to determine which method is utilized for each Applied Vehicle. See this bulletin for further detail.
Associated Products (56)
2015 Infiniti Q40 2015 Infiniti Q50 2015 Infiniti Q60 2015 Infiniti Q70 2015 Infiniti QX50 2015 Infiniti QX60 2015 Infiniti QX70 2015 Infiniti QX80 2014 Infiniti Q50 2014 Infiniti Q60 2014 Infiniti Q70 2014 Infiniti QX50 2014 Infiniti QX60 2014 Infiniti QX70 2014 Infiniti QX80 2013 Infiniti EX35 2013 Infiniti G37 2013 Infiniti QX56 2012 Infiniti EX35 2012 Infiniti G37+ 36 more
Associated Documents
- Download MC-10192505-0001.pdf↗
January 5, 2015•Document ID: 10192504
Service Bulletin/Repair Instructions
SUSPENSION
Mfr Comm. #:
ITB12041C
Date Added:
May 10, 2021
Manufacturer:
INFINITI
Summary
SERVICE INFORMATION If a customer would like to activate a subscription for any of the following services: - SiriusXM Satellite Radio, NavTraffic, NavWeather or Travel Link OR If a radio is replaced for any reason, and a customer has an active subscription to any of the above services, OR If a customer claims to have an active subscription to any of the above services, AND any portion of the subscribed service is not operating, ... follow the steps in this bulletin to activate/refresh the service.
Associated Products (24)
2015 Infiniti Q40 2015 Infiniti Q50 2015 Infiniti Q60 2015 Infiniti Q70 2015 Infiniti QX50 2015 Infiniti QX60 2015 Infiniti QX70 2015 Infiniti QX80 2014 Infiniti Q50 2014 Infiniti Q60 2014 Infiniti Q70 2014 Infiniti QX50 2014 Infiniti QX60 2014 Infiniti QX70 2014 Infiniti QX80 2013 Infiniti EX35 2013 Infiniti G37 2013 Infiniti QX56 2012 Infiniti EX35 2012 Infiniti G37+ 4 more
Associated Documents
- Download MC-10192504-0001.pdf↗
December 15, 2014•Document ID: 10192492
Service Bulletin/Repair Instructions
COMMUNICATION: VEHICLE TO INFRASTRUCTURE
Mfr Comm. #:
ITB13057A
Date Added:
May 10, 2021
Manufacturer:
INFINITI
Summary
SERVICE INFORMATION If one or both Intelligent Keys cannot be located prior to customer delivery of an Applied Vehicle, refer to the applicable section of this bulletin for Intelligent Key registration instructions. - One (1) Intelligent Key Is Lost ----- Page 2 - Two (2) Intelligent Keys Are Lost ----- Page 3 See this bulletin for further detail.
Associated Products (4)
2015 Infiniti Q50 2015 Infiniti QX60 2014 Infiniti Q50 2014 Infiniti QX60
Associated Documents
- Download MC-10192492-0001.pdf↗
November 25, 2014•Document ID: 10192482
Service Bulletin/Repair Instructions
WHEELS; SUSPENSION
Mfr Comm. #:
PC331
Date Added:
May 10, 2021
Manufacturer:
INFINITI
Summary
Infiniti is conducting a retailer inventory inspection to inspect the front axle hub and torque member bolts on 20 specific 2014 QX60 vehicles identified in SERVICE COMM.
Associated Products (1)
2014 Infiniti QX60
Associated Documents
- Download MC-10192482-0001.pdf↗
November 25, 2014•Document ID: 10192479
Service Bulletin/Repair Instructions
ENGINE; ELECTRICAL SYSTEM
Mfr Comm. #:
ITB14056
Date Added:
May 10, 2021
Manufacturer:
INFINITI
Summary
SERVICE INFORMATION Starting with 2010 Model Year, Infiniti vehicles have been gradually incorporating a new type of DTC known as Permanent DTC or P-DTC. If a vehicle is equipped with P-DTCs, all emission related DTCs will also set a P-DTC if the MIL is turned ON. A listing of which DTCs that will also set a P-DTC is found in the DTC Index in the EC-Engine Control section of the Electronic Service Manual (ESM). If a DTC repair is performed and the DTC erased, a vehicle may fail an Emission Inspection and Maintenance test if the P-DTC is not also erased. See this bulletin for further detail.
Associated Products (38)
2015 Infiniti Q40 2015 Infiniti Q50 2015 Infiniti Q60 2015 Infiniti Q70 2015 Infiniti QX50 2015 Infiniti QX60 2015 Infiniti QX70 2015 Infiniti QX80 2014 Infiniti Q50 2014 Infiniti Q60 2014 Infiniti Q70 2014 Infiniti QX50 2014 Infiniti QX60 2014 Infiniti QX70 2014 Infiniti QX80 2013 Infiniti EX35 2013 Infiniti FX35 2013 Infiniti FX37 2013 Infiniti FX50 2013 Infiniti G37+ 18 more
Associated Documents
- Download MC-10192479-0001.pdf↗
November 20, 2014•Document ID: 10192475
Service Bulletin/Repair Instructions
POWER TRAIN; ELECTRICAL SYSTEM
Mfr Comm. #:
ITB14055
Date Added:
May 10, 2021
Manufacturer:
INFINITI
Summary
SERVICE INFORMATION If a customer describes lack of power or poor acceleration, perform the following checks before attempting any repair: * Check for stored DTCs. * Check if the driver is resting their left foot on the brake pedal while accelerating. Advise the customer not to rest their foot on the brake while accelerating. * Use CONSULT-III plus in Engine Data Monitor to check operation of the brake lamp circuit signal. Monitor the brake switch during the incident; it should be "OFF". Please see this bulletn for further details.
Associated Products (73)
2015 Infiniti Q40 2015 Infiniti Q50 2015 Infiniti Q60 2015 Infiniti Q70 2015 Infiniti QX50 2015 Infiniti QX60 2015 Infiniti QX70 2015 Infiniti QX80 2014 Infiniti Q50 2014 Infiniti Q60 2014 Infiniti Q70 2014 Infiniti QX50 2014 Infiniti QX60 2014 Infiniti QX70 2014 Infiniti QX80 2013 Infiniti EX35 2013 Infiniti FX35 2013 Infiniti FX37 2013 Infiniti FX50 2013 Infiniti G37+ 53 more
Associated Documents
- Download MC-10192475-0001.pdf↗
November 19, 2014•Document ID: 10192472
Service Bulletin/Repair Instructions
STRUCTURE; ENGINE
Mfr Comm. #:
ITB14053
Date Added:
May 10, 2021
Manufacturer:
INFINITI
Summary
SERVICE INFORMATION A two-piece design front engine mount is currently being used for the applied vehicles listed. A single thunk noise may be heard on the first acceleration of the day from this type of mount and is considered normal operation. The mount has also been designed with built in free-play that is normal. Under normal driving conditions: * A "thunk" noise may be heard on the first acceleration of the day. And * Does not occur again, or at any other time. DO NOT REPLACE THE MOUNT: * If it has free play or a "single event" thunk sound on the first acceleration of the day. This is considered a normal characteristic of this type of engine mount. * If a shift shock condition is present when shifting from park into gear or between any combination of gears. This condition is due to transmissions line pressures and not movement of the mount. NOTE: Refer to the Electronic Service Manual section TM - Transaxle & Transmission for further diagnostic information on shift shock. See this bulletin for further details.
Associated Products (2)
2015 Infiniti QX60 2014 Infiniti QX60
Associated Documents
- Download MC-10192472-0001.pdf↗
November 7, 2014•Document ID: 10192465
Service Bulletin/Repair Instructions
ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM); ENGINE; ELECTRICAL SYSTEM
Mfr Comm. #:
PC328
Date Added:
May 10, 2021
Manufacturer:
INFINITI
Summary
Infiniti is conducting an inventory inspection on 5,809 specific 2014-15 Infiniti QX60 vehicles and requesting retailers perform a software check on the OCS ECU on specific vehicles identified in SERVICE COMM.
Associated Products (2)
2015 Infiniti QX60 2014 Infiniti QX60
Associated Documents
- Download MC-10192465-0001.pdf↗
August 29, 2014•Document ID: 10056179
Service Bulletin/Repair Instructions
EQUIPMENT:ELECTRICAL
Mfr Comm. #:
ITB-14-042
Date Added:
September 29, 2014
Manufacturer:
INFINITI
Summary
INFINITI: INFORMATION REGARDING TWO STAIN GAUGE OCCUPANT CLASSIFICATION SYSTEM (OCS) SENSORS AND OPERATION EXPLANATION OF DIFFERENT RESPONSE TO OCCUPANT SEATING POSTURE. MODEL 2013-2014 JX, QX60, QX50. *PE
Associated Products (2)
2014 Infiniti Q50 2014 Infiniti QX60
Associated Documents
- Download MC-10056179-0001.pdf↗
August 18, 2014•Document ID: 10192424
Service Bulletin/Repair Instructions
EQUIPMENT
Mfr Comm. #:
ITB13035A
Date Added:
May 10, 2021
Manufacturer:
INFINITI
Summary
SERVICE INFORMATION Applied vehicles equipped with a CVT have a "cap" that appears to be a fluid level gauge. This "cap" will NOT have a gauge or "dipstick". This is normal. Do NOT replace the "cap" because it is thought to have a "dipstick". The fluid level is not checked from this location. The fluid level for applied vehicles is checked from the oil pan (refer to the appropriate section of the Electronic Service Manual (ESM)). Whenever checking, filling, or topping off a CVT's fluid level of an applied vehicle for any reason, use the procedure outlined in the appropriate section of the ESM. See this bulletin for further detail.
Associated Products (3)
2015 Infiniti QX60 2014 Infiniti QX60 2013 Infiniti JX35
Associated Documents
- Download MC-10192424-0001.pdf↗
August 18, 2014•Document ID: 10192423
Service Bulletin/Repair Instructions
POWER TRAIN; EQUIPMENT
Mfr Comm. #:
ITB14040
Date Added:
May 10, 2021
Manufacturer:
INFINITI
Summary
SERVICE INFORMATION The purpose of this bulletin is to clarify language contained in the owner?s manual language for the APPLIED VEHICLES. For the APPLIED VEHICLES, the below language supersedes similar language in existing owner?s manuals. Future printings of owner?s manuals for the APPLIED VEHICLES will also contain the below language. For the APPLIED VEHICLES: INFINITI recommends using Genuine NISSAN NS-3 CVT Fluid ONLY in INFINITI CVTs. Do not mix with other fluids. Do not use Automatic transmission fluid (ATF) or Manual Transmission fluid in an INFINITI CVT, as it may damage the CVT. Damage caused by the use of fluids other than as recommended is not covered under INFINITI's New Vehicle Limited Warranty. Using fluids that are not equivalent to Genuine NISSAN NS-3 CVT Fluid may also damage the CVT. Damage caused by the use of fluids other than as recommended is not covered under INFINITI's New Vehicle Limited Warranty. See this bulletin for further detail.
Associated Products (2)
2015 Infiniti QX60 2014 Infiniti QX60
Associated Documents
- Download MC-10192423-0001.pdf↗
August 12, 2014•Document ID: 10056172
Service Bulletin/Repair Instructions
FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM
Mfr Comm. #:
ITB-14-036
Date Added:
September 25, 2014
Manufacturer:
INFINITI
Summary
INFINITI: WHILE DRIVING, UNEXPECTEDLY AND ABRUPTLY, OR UP AND DOWN, AND DISTANCE TO EMPTY (FUEL) FAILS TO GIVE CORRECT READING OF FUEL GAUGE. MODEL 2013-2014 JX35, QX60. *PE UPDATED 9/29/14. *PE
Associated Products (2)
2014 Infiniti QX60 2013 Infiniti JX35
Associated Documents
- Download MC-10056172-0001.pdf↗
August 8, 2014•Document ID: 10192418
Service Bulletin/Repair Instructions
EQUIPMENT; ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER
Mfr Comm. #:
ITB14031A
Date Added:
May 10, 2021
Manufacturer:
INFINITI
Summary
This bulletin has been cancelled. Please discard all previous copies of this bulletin and refer to the Electronic Service Manual for the procedure to replace the supercharger.
Associated Products (1)
2014 Infiniti QX60
Associated Documents
- Download MC-10192418-0001.pdf↗
July 31, 2014•Document ID: 10192411
Service Bulletin/Repair Instructions
EQUIPMENT; ELECTRICAL SYSTEM; ELECTRICAL SYSTEM:BODY CONTROL MODULE/BCM
Mfr Comm. #:
ITB14035
Date Added:
May 10, 2021
Manufacturer:
INFINITI
Summary
IF YOU CONFIRM: With the ignition turned ON, the following Automatic Drive Positioner (ADP) related items operate as stated below: - The driver?s seat, outside mirrors, and steering wheel will not adjust to preset positions. - Memory positions 1 and 2 do not work when their buttons are pressed. - The LED memory position and set indicator light does not come on. - The outside mirrors can NOT be adjusted with the power mirror switch. - The driver?s seat and steering wheel can be adjusted with the steering wheel switch. ACTION: Replace the BCM. - For BCM replacement procedure, refer to the M ELECTRICAL & POWER CONTROL > BCS Body Control System section of the appropriate Electronic Service Manual (ESM). See this bulletin for further detail.
Associated Products (1)
2014 Infiniti QX60
Associated Documents
- Download MC-10192411-0001.pdf↗
July 15, 2014•Document ID: 10056175
Service Bulletin/Repair Instructions
ENGINE; ELECTRICAL SYSTEM:12V/24V/48V BATTERY
Mfr Comm. #:
ITB-14-031
Date Added:
September 25, 2014
Manufacturer:
INFINITI
Summary
INFINITI: WHEN SUPER CHARGER IS AT IDLE, A LOUD WHIRRING OR WHINE NOISE IS HEARD. MODEL 2014 QX60. *PE
Associated Products (1)
2014 Infiniti QX60
Associated Documents
- Download MC-10056175-0001.pdf↗
June 24, 2014•Document ID: 10192396
Service Bulletin/Repair Instructions
EQUIPMENT; ELECTRICAL SYSTEM
Mfr Comm. #:
ITB10029A
Date Added:
May 10, 2021
Manufacturer:
INFINITI
Summary
SERVICE INFORMATION Related to communication codes U1000, U1001, U1002, U1010: - Always diagnose the communication codes first. - When a module reports a U1000 code, it is typically operating normally; however, there is a communication error external to that module on the CAN network. - U1000 indicates an error. V-CAN diagram or CAN Diag Support Monitor provides data to determine the location of the error. See this bulletin for more information.
Associated Products (40)
2015 Infiniti Q60 2015 Infiniti QX50 2015 Infiniti QX70 2014 Infiniti Q50 2014 Infiniti Q60 2014 Infiniti Q70 2014 Infiniti QX50 2014 Infiniti QX60 2014 Infiniti QX70 2014 Infiniti QX80 2013 Infiniti EX35 2013 Infiniti G37 2013 Infiniti QX56 2012 Infiniti EX35 2012 Infiniti G37 2012 Infiniti QX56 2011 Infiniti EX35 2011 Infiniti G37 2011 Infiniti QX56 2010 Infiniti EX35+ 20 more
Associated Documents
- Download MC-10192396-0001.pdf↗
June 12, 2014•Document ID: 10192388
Service Bulletin/Repair Instructions
POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:CVT; EQUIPMENT
Mfr Comm. #:
PC284A
Date Added:
May 10, 2021
Manufacturer:
INFINITI
Summary
As a result of delayed retail delivery reporting and some other factors, some retailers received CVTs they do not need. The attached excel file shows the CVTs that were shipped and also include the retailer inventory on 5/23/14 for reference.
Associated Products (2)
2014 Infiniti QX60 2013 Infiniti JX35
Associated Documents
- Download MC-10192388-0001.pdf↗
June 2, 2014•Document ID: 10192379
Service Bulletin/Repair Instructions
SEAT BELTS; EQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY
Mfr Comm. #:
ITB14025
Date Added:
May 10, 2021
Manufacturer:
INFINITI
Summary
IF YOU CONFIRM: The front Pre-Crash Seat Belt System suddenly cinches down the front seat belts (only belts that are buckled) for a few seconds and then releases them while moving forward in drive under the following conditions: * After the vehicle has been cold soaked overnight. And * After the vehicle has been placed in reverse and briefly backed and then placed in drive. And * During the first initial slow acceleration after being shifted into drive. And * No DTCs are set. And * The Brake Pedal Stroke Sensor signal is not between 1.0V and 1.3V. ACTION Adjust the Brake Pedal Stroke Sensor with service procedure starting on page 2. Please see this bulletin for further details.
Associated Products (1)
2014 Infiniti QX60
Associated Documents
- Download MC-10192379-0001.pdf↗
June 2, 2014•Document ID: 10055928
Service Bulletin/Repair Instructions
SEAT BELTS:FRONT
Mfr Comm. #:
ITB-14-025
Date Added:
August 6, 2014
Manufacturer:
INFINITI
Summary
INFINITI: DRIVING AFTER OVERNIGHT COLD SOAKED, OR BRIEFLY IN REVERSE THEN DRIVE, OR AFTER SHIFTED INTO DRIVE, SLOW ACCELERATION, PRE CRASH FRONT SEAT BELT CINCHES BUCKLED FRONT SEAT BELTS AND RELEASES WHEN MOVING FORWARD IN DRIVE. MODEL 2014 QX60 (HYBRID). *PE
Associated Products (1)
2014 Infiniti QX60
Associated Documents
- Download MC-10055928-0001.pdf↗
May 24, 2014•Document ID: 10192376
Service Bulletin/Repair Instructions
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM); ELECTRICAL SYSTEM:SOFTWARE
Mfr Comm. #:
PC284
Date Added:
May 10, 2021
Manufacturer:
INFINITI
Summary
Infiniti is conducting a Retailer Service Action to replace the CVT and reprogram/calibrate the TCM on a limited number of certain specific 2013-14 JX35/QX60 vehicles that are currently in retailer inventory.
Associated Products (2)
2014 Infiniti QX60 2013 Infiniti JX35
Associated Documents
- Download MC-10192376-0001.pdf↗

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