Infiniti Q50 Complaints (2017)

63 consumer complaints on file.

#11623126November 1, 2024
AIR BAGS, SEATS
My airbags are currently disabled due to a faulty occupant detection system. I see that this was an Infiniti recall on many2017 Q50s, but my car is not included in the recall. The dealership confirms that my car is not part of the recall. The specific part involved in the recall is the front passenger Occupant Classification System (OCS), which triggers the error code being produced by my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620945October 21, 2024
FUEL/PROPULSION SYSTEM
Vehicle stalls or shuts down while driving. Diagnostic code is low fuel pressure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618771October 8, 2024
AIR BAGS, SEAT BELTS
The seat belt light went on without a passenger and the dealer decided to perform a zero point reset on the passenger seat and that resulted in a failure and now the airbag light is on. This causes the passenger airbag to not be operational. Before it was just the seat belt. They are now asking for $8000+ to replace the seat and OCS module and they said that they would cut the price by 50% but that is still $4000. The seat belt is covered by 10 year warranty but the airbag is covered only 7 year. I feel that since the seat belt was the iniial problem that it should all be covered under the warranty. Searching online there are numerous other Infiniti owners are having the same issue with the passenger seat and they are all being told that the seat needs to be replaced. This looks to be like a fauly module issue and thiink that Infiniti should be responsible for the fix. This has been happening with models from 2014-2018 two different series of Q50 models. THIS CAUSES THE PASSENGER AIRBAG TO BE NON OPERATIONAL AND FEEL THAT THERE ARE A LOT OF Q50 and other models on the road that are NO LONGER SAFE TO DRIVE!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614065September 11, 2024
SEATS, SEAT BELTS, AIR BAGS
I took the car into the dealership to diagnose the reason that I was getting a Seat Belt light and they said that the guide suggested to do a zero point reset on the seat. When they attempted this they said that it failed and now the system has an airbag light on. There is no more seat belt light on now for the passanger side, but there is a hard error code for the airbag system on the passenger side. The Dealership now says the cost to repair is over $8500 when the car is only valued at $10000. I saw that there was a voluntary recall on a 2016 edition and it said that if the zero point reset should fail then the OCS module needs to be replaced, but now they are saying tha the OCS module and Seat need to be replaced. This looks to be like an issue with the model itself. The reason this is a safety issue, is that now the airbags will not work on the passenger side. This is caused by the zero point procedure that Infiniti has instructed their techs to do. I believe they are causing issues and had this not been needed then I would not have had an airbag issue. If there was an airbag issue before this procedure then the symbol was not correct and was false. It was a safety issue since the Passenger side airbag will not deploy in this case.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613805September 10, 2024
STRUCTURE:BODY
The sunroof leaks when it rains creating water inside the interior that holds standing water. It has caused issues with mold which my son it highly allergic to. This issue seems to be a common defect in sunroofs for Infiniti. I've had it repaired, but the problem persists. I have to park it in the garage but I'm not able to when I'm at work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612814September 5, 2024
AIR BAGS, SEATS
The contact owns a 2017 Infiniti Q50. The contact stated while driving at an undisclosed speed, the passenger’s side seat belt warning light illuminated. The contact stated that there was no passenger located in the front passenger’s seat during the failure. The vehicle was taken to the dealer where it was diagnosed that the OCS sensor had failed, and the contact was informed that the front passenger's side air bag and the front passenger’s seat needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606511August 5, 2024
SUSPENSION
Hydraulic Bushing of the Lower Control Arm Leaking, very common problem amongst Q50 models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602824July 16, 2024
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM, ENGINE
Independent service center ran diagnostics and Code that pops up is the P0090. FUEL PUMP .no inspection by dealership when requested. We called dealership and they wanted to charge for inspecting vehicle. When driving vehicle stalls,in the middle of traffic. Check engine light turned on .No exaleracion when I press gas pedal. Very dangerous it stalled in the middle of traffic with children in vehicles.. the car goes to limp mode and didn't want to move . The muffler smokes and when checked the engine oil smells like gas.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581276April 5, 2024
AIR BAGS
The airbag light came on for the passenger side. The dealership said I had to pay $246 to find out what the problem is. They told me the entire seat/airbag structure needed to be replaced at a cost of $6k-$13k. I searched the problem online and there is the exact recall for this car/problem but not my vehicle. I don’t feel like I should be responsible for a safety issue in a 7 year old car. I believe this model should be included in the recall. I also am requesting the $246 be refunded.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573697February 23, 2024
ENGINE
The engine in this car needs to be replaced. The main bearing is failing, head gasket blew, and coolant has leaked into the engine. About August 30, 2023 I had a sudden coolant loss followed by temperature spike. If the engine had seized while driving, it could have caused a loss of power and locked up the drive train. After sitting while i tried to determine the coolant loss and temp spike, i made arrangements with a local infiniti dealer about jan 9 with a drop off date of jan 22 or 23. The dealer has confirmed the bearing, oil, coolant issue. There were no warning lights or check engine lights before the issue occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546417September 25, 2023
FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM
The contact owns a 2017 Infiniti Q50. The contact stated while driving 50 MPH and depressing the accelerator pedal, the vehicle hesitated to respond. The check engine warning light was illuminated. Additionally, the contact stated that the vehicle was experiencing inaccurate fuel gauge reading. The contact stated that the failures had been recurring while driving. The vehicle was taken to the dealer several times, and the dealer diagnosed that the fuel pump had failed. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 17V476000 (Fuel System, Gasoline, Electrical System). The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540699August 25, 2023
ENGINE, POWER TRAIN
When i was driving in highway, all of a sudden gas paddle stop working no matter how hard i press it is not taking gas paddle and not picking up speed. I was panicking, lucky nobody behind me. Nothing bad happen, but this is very dangerous in my opinion.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540303August 23, 2023
POWER TRAIN, ENGINE, UNKNOWN OR OTHER
Turbos blow prematurely, and the motor can end up with porus block at any mileage
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534456July 25, 2023
POWER TRAIN, ELECTRICAL SYSTEM
The contact owns 2017 Infiniti Q50. The contact stated while driving 40 MPH, the vehicle lost motive power and shut off without warning. The contact was not able to restart the vehicle and had the vehicle towed to storage lot. The vehicle was not diagnosed. The dealer was contacted and stated that the VIN was not under recall. The manufacturer was contacted and stated that the vehicle was not under recall and did not provide any assistance. The failure mileage was 118,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530891July 7, 2023
VISIBILITY/WIPER
My vehicle's windshield washer sensor has malfunctioned as it regularly flashes a warning light indicating low washer fluid regardless of the actual washer fluid reservoir level. The persistent warning light on the dash is a constant distraction to the driver. Furthermore, a driver may become ambivalent to the warning light if another system actually malfunctions (or in the case of the washer reservoir actually being low or empty) thus creating a real safety threat. Infiniti vehicle forums as well as my independent mechanic note this problem to be fairly widespread and, according to my mechanic, is also prevalent in certain Nissan models. I brought this matter to the attention of Infiniti's Customer Care team but no action was taken to remedy the situation nor does it seem any action will be forthcoming. While this may seem to be a relatively small issue, such small issues can still result in significant negative outcomes if not addressed. Given the regularity in which this issue occurs, the manufacturer should be responsible for repairing this defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519169April 26, 2023
UNKNOWN OR OTHER
I have repeated incidents of the car losing power while driving. The first time this happened was in 2018. Under the manufacture warranty both air sensors were replaced. The incident occured again in 2021. I had it towed to a dealership in Jacksonville. They were unable to repeat the failure.In 2022 it occured again. I drove the car to a Nissan dealership in Brunswick Ga. They reset some codes and the car drove ok. Today while driving I lost power again. I pulled into a parking lot and turned the car off. Once I restarted the car it drove ok. This has also occured on other occasions and seem to self correct if the car is turned off and restarted. There is no rhyme or reason to when this problem will present itself and could cause severe harm if driving in heavy traffic on the interstate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494052November 17, 2022
ENGINE
The car needed new sprockets after 105K miles. I haven't seen anyone else have this problem, so my car maybe a lemon. But just in case more people start reporting it, I just want to make sure it's on record. The dealership has no idea why they'd fail, as I have had regular, full synthetic oil changes. It's a hefty repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486689September 27, 2022
VISIBILITY/WIPER
My sunroof exploded when I was driving. No warning. Weather was perfect where I was. No other vehicles around me, I was completely alone on the highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482700September 2, 2022
ENGINE
Engine failure due to porous motor and oil deprevation related to a tsb
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468105June 8, 2022
AIR BAGS
Air bag light came on which can render air bag inoperable in case of collision. Dealer states not under warranty. This is their results: UPON INSPECTION, FOUND DTC B00A0-00 TO BE STORED IN AIR BAG SYSTEM. Correction AS PER ITB19-024B, RECOMMEND 75 ZERO POINT RESET (CALIBRATIONS AND SYSTEM RESET/REPROGRAMMING NOT COVERED UNDER WARRANTY)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Infiniti Q50