Infiniti Q50 Service Bulletins
457 manufacturer communications on file.
- April 7, 2020•Document ID: 10174412Service Bulletin/Repair InstructionsEQUIPMENT
- Mfr Comm. #:
- ITB19-041b
- Date Added:
- April 30, 2020
- Manufacturer:
- INFINITI
Summary2020 Q50; BOTH CENTER DISPLAY SCREENS ARE BLANK This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Associated Products (1)Associated Documents - February 10, 2020•Document ID: 10172177Service Bulletin/Repair InstructionsTIRES:VALVE; TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS; WHEELS
- Mfr Comm. #:
- ITB20-003
- Date Added:
- March 6, 2020
- Manufacturer:
- INFINITI
Summary2014-2020 Q50 AND 2017-2020 Q60; TPMS SENSOR LEAKING AIR IF YOU CONFIRM The vehicle has the original equipment wheels and TPMS sensors (tire pressure sensors) installed. AND The owner states that one or more tires has a continuous air leak or looses air pressure multiple times over a 30 day period (approximatively 1 psi every 3 days). NOTE: The TPMS warning lamp may be ON (not flashing) with one or more of the following DTCs stored: ï· - C1704, C1705, C1706, C1707, C1730, C1731, C1732, C1733 ï· - If the TPMS warning lamp is flashing for more than one (1) minute this bulletin does not apply. Refer to the Electronic Service Manual (ESM) for further diagnostic information. ACTION 1. Confirm that air is leaking between the tire pressure sensorâs valve stem and valve nut of the affected wheel/tire. 2. Replace the valve stem washer/seal and the valve nut and then torque to the new specification.
Associated Products (11)Associated Documents - February 10, 2020•Document ID: 10172176Service Bulletin/Repair InstructionsEQUIPMENT; ELECTRICAL SYSTEM; EQUIPMENT ADAPTIVE/MOBILITY
- Mfr Comm. #:
- ITB19-041a
- Date Added:
- March 6, 2020
- Manufacturer:
- INFINITI
Summary2020 Q50; BOTH CENTER DISPLAY SCREENS ARE BLANK This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Associated Products (1)Associated Documents - January 30, 2020•Document ID: 10171216Service Bulletin/Repair InstructionsENGINE AND ENGINE COOLING
- Mfr Comm. #:
- ITB20-002
- Date Added:
- February 8, 2020
- Manufacturer:
- INFINITI
Summary2016-2019 Q50 AND 2017-2018 Q60; VR30DDTT ENGINE SERVICE INFORMATION SERVICE INFORMATION The oil fill volume for the VR30DDTT engine has increased by 0.5 quarts (0.5 liters). When replacing a VR30DDTT short block or long block in an applied vehicle for any reason, replace the dipstick with the part listed in PARTS INFORMATION on the next page. The length of the new dipstick is shorter so that it can accurately measure the new oil fill volume. ï· - If the overall length of the dipstick is approximately 25 inches (63.5 cm), replace the dipstick with the one listed in PARTS INFORMATION on the next page. ï· - The overall length of the new dipstick is approximately 24 ¼ inches (62 cm). ï· - The new dipstick reflects an increase in oil fill volume by 0.5 quarts (0.5 liters).
Associated Products (6)Associated Documents - January 23, 2020•Document ID: 10171211Service Bulletin/Repair InstructionsELECTRICAL SYSTEM; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
- Mfr Comm. #:
- ITB18-010b
- Date Added:
- February 8, 2020
- Manufacturer:
- INFINITI
SummarySERVICE INFORMATION FOR DTCS B2EF0 AND B130C This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Associated Products (8)Associated Documents - January 10, 2020•Document ID: 10171213Service Bulletin/Repair InstructionsEQUIPMENT
- Mfr Comm. #:
- ITB19-002b
- Date Added:
- February 8, 2020
- Manufacturer:
- INFINITI
Summary2018-2020 INFINITI; DISPLAY CONTROL UNIT SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Associated Products (14)Associated Documents - January 10, 2020•Document ID: 10171196Service Bulletin/Repair InstructionsEQUIPMENT
- Mfr Comm. #:
- ITB13-026k
- Date Added:
- February 7, 2020
- Manufacturer:
- INFINITI
Summary2014-2017 INFINITI; DISPLAY CONTROL UNIT REPLACEMENT This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Associated Products (7)Associated Documents - January 8, 2020•Document ID: 10171214Service Bulletin/Repair InstructionsELECTRICAL SYSTEM; ENGINE AND ENGINE COOLING
- Mfr Comm. #:
- ITB19-027a
- Date Added:
- February 8, 2020
- Manufacturer:
- INFINITI
SummaryMIL ON WITH DTC P0087, P0101, P0448, OR P2008, VEHICLES REGISTERED OUTSIDE OF CALIFORNIA This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Associated Products (12)Associated Documents - December 17, 2019•Document ID: 10170018Service Bulletin/Repair InstructionsENGINE AND ENGINE COOLING
- Mfr Comm. #:
- P9329_P9344_P934
- Date Added:
- January 9, 2020
- Manufacturer:
- INFINITI
SummaryEngine Control Module (ECM) Reprogram California Voluntary Emission Service Campaign ***** Campaign Summary ***** INFINITI is conducting a Voluntary Emissions Service Campaign on approximately 49,497 specific INFINITI vehicles identified in Service Comm and currently registered to owners in the state of California to reprogram the Engine Control Module (ECM) in the event that a permanent diagnostic trouble code (P-DTC) for P0448, P0101, P2008, or P0087 is recorded in the ECM. Due to calibration errors on the affected vehicles, the ECM may improperly store a permanent diagnostic trouble code (P-DTC) even though the emissions on-board diagnostic system is functioning properly. As of July 1, 2019 the State of California has implemented a revised Inspection Maintenance (I/M) or âSmog Checkâ test program. Without the software update, the subject vehicles may not pass this Smog Check test in those areas of California where such testing is required under state law. This incident has no effect on the safety, performance, drivability, or fuel consumption of the applicable vehicles. ***** What Retailers Should Do ***** 1. Verify if vehicles are affected by this Voluntary Emissions Service Campaign using Service Comm or DBS National Service History â Open Campaign I.D. ï· P9329 â Affected Model Year 2015 ï· P9344 â Affected Model Year 2016 ï· P9346 â Affected Model Year 2017 ï· P9348 â Affected Model Year 2018 ï· P9350 â Affected Model Year 2019 2. Retailers are requested to repair any affected vehicles in retailer new or pre-owned inventory to ensure client satisfaction. ï· - New vehicles in retailer inventory can also be identified DBS (Sales-> Vehicle Inventory, and filter by Open Campaign). ï§ - Refer to IPSB 15-286 for additional information 3. Retailers should use ITB19-043 to correct any vehicles subject to this campaign.
Associated Products (12)Associated Documents - December 16, 2019•Document ID: 10170000Service Bulletin/Repair InstructionsENGINE AND ENGINE COOLING
- Mfr Comm. #:
- ITB19-043
- Date Added:
- January 9, 2020
- Manufacturer:
- INFINITI
SummaryVOLUNTARY EMISSIONS SERVICE CAMPAIGN VEHICLES REGISTERED IN CALIFORNIA; ENGINE CONTROL MODULE INTRODUCTION Infiniti is conducting this voluntary emissions service campaign on certain specific model year Infiniti vehicles (see APPLIED VEHICLES) registered in the state of California. The engine control module (ECM) will be inspected, and reprogrammed if it applies. This service will be performed at no charge to the customer for parts or labor. IDENTIFICATION NUMBER Infiniti has assigned identification numbers P9329, P9344, P9346, P9348, and P9350 to this campaign. The correct number must appear on all communication and documentation of any nature dealing with this campaign. RETAILER RESPONSIBILITY Retailers are to repair vehicles falling within range of this campaign that enter the service department. This includes vehicles purchased from private parties, vehicles presented by transient (tourists) owners, and vehicles in a retailerâs inventory.
Associated Products (12)Associated Documents - November 26, 2019•Document ID: 10168894Service Bulletin/Repair InstructionsELECTRICAL SYSTEM; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; EQUIPMENT ADAPTIVE/MOBILITY
- Mfr Comm. #:
- ITB19-042
- Date Added:
- December 6, 2019
- Manufacturer:
- INFINITI
SummaryINFINITI; AV CONTROL UNIT REPLACEMENT PROCESS IF YOU CONFIRM The AV control unit needs to be replaced on an APPLIED VEHICLE. ACTION 1. Read and save the VIN 2. Read and save the configuration 3. Replace the AV control unit 4. Reprogram the AV control unit 5. Configure the AV control unit 6. Write the VIN to the AV control unit IMPORTANT: Procedures 4-6 above must be performed in the order shown below.
Associated Products (4)Associated Documents - November 26, 2019•Document ID: 10168893Service Bulletin/Repair InstructionsELECTRICAL SYSTEM; EQUIPMENT ADAPTIVE/MOBILITY; EQUIPMENT
- Mfr Comm. #:
- ITB19-041
- Date Added:
- December 6, 2019
- Manufacturer:
- INFINITI
Summary2020 Q50; BOTH CENTER DISPLAY SCREENS ARE BLANK IF YOU CONFIRM Both the upper and the lower center display screens are blank. ACTION Perform the SERVICE PROCEDURE starting on the next page to configure the TCU.
Associated Products (1)Associated Documents - November 22, 2019•Document ID: 10168892Service Bulletin/Repair InstructionsPOWER TRAIN
- Mfr Comm. #:
- ITB19-040
- Date Added:
- December 6, 2019
- Manufacturer:
- INFINITI
Summary2014-2015 Q50; MIL ON WITH DTC P0720 AND MAY HAVE HARSH SHIFTING AND/OR LACK OF POWER SERVICE INFORMATION If DTC P0720 OUTPUT SPEED SENSOR is stored, follow the diagnostic procedure in the ESM. If the diagnosis leads to output speed sensor replacement, replace the control valve. Do NOT replace the output speed sensor. ï· - Refer to the ESM for control valve replacement: TRANSMISSION DRIVELINE> TRANSAXLE TRANSMISSION > 7 AT: RE7R01A > REMOVAL AND INSTALLATION > CONTROL VALVE TCM. HINT: The vehicle may also have harsh shifting and/or lack of power.
Associated Products (2)Associated Documents - November 14, 2019•Document ID: 10168888Service Bulletin/Repair InstructionsEQUIPMENT; ENGINE
- Mfr Comm. #:
- ITB19-012a
- Date Added:
- December 6, 2019
- Manufacturer:
- INFINITI
SummaryMIL ON WITH DTC P0448 This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Associated Products (3)Associated Documents - November 6, 2019•Document ID: 10168934Service Bulletin/Repair InstructionsPOWER TRAIN
- Mfr Comm. #:
- P9331 2019 Q50_Q
- Date Added:
- December 7, 2019
- Manufacturer:
- INFINITI
Summary7-Speed Automatic Transmission (AT) Lock Up Retailer Inventory ***** Retailer Announcement ***** INFINITI is conducting a retailer inventory quality action on to inspect 6 specific 2019 INFINITI Q50 and 43 specific INFINITI QX80 vehicles identified in Service Comm, to inspect the transmission torque converter. Affected vehicles are subject to a stop sale and are either currently in retailer inventory or assigned and in transit to the retailer. ***** What Retailers Should Do ***** PLEASE FOLLOW THE ATTACHED INSPECTION INSTRUCTIONS 1. Verify if vehicles are affected by this quality action using Service Comm or DBS National Service History â Open Campaign I.D. P9331. ï· - New vehicles in retailer inventory can also be identified using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign). o Refer to IPSB 15-286 for additional information ï· - Please continue to check newly arriving inventory for campaign applicability. 2. Please do not drive, sell, loan or trade the specific vehicles in Retailer Inventory subject to this Quality Action. 3. Use the attached procedure to inspect the vehicle: ï· - If the data shows the Torque Converter Clutch Solenoid Monitor (TCC SOL MON) increases to 0.4A during steady cruise at or above 25MPH, no further action is necessary ï§ - File a claim for the inspection, and release the vehicle for sale
Associated Products (2)Associated Documents - October 18, 2019•Document ID: 10167407Service Bulletin/Repair InstructionsEQUIPMENT
- Mfr Comm. #:
- P9333 Q50 - SOS
- Date Added:
- November 8, 2019
- Manufacturer:
- INFINITI
SummarySOS Switch Voluntary Service Campaign ***** Campaign Summary ***** INFINITI is conducting a Voluntary Service Campaign to remove a non-functional SOS switch plate in the map lamp in certain 2019 model year Q50 vehicles. The subject units are not equipped with telematics, but were inadvertently built with a non-functioning SOS switch. In an effort to minimize client inconvenience, retailers will remove the non-functioning SOS switch. ***** What Retailers Should Do ***** 1. Verify if vehicles are affected by this Voluntary Service Campaign using Service Comm or DBS National Service History â Open Campaign I.D. P9333 ï· - New vehicles in retailer inventory can also be identified through the attached VIN list or by using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign). ï§ - Refer to IPSB 15-286 for additional information 2. Retailers are requested to repair any affected vehicles in retailer new or pre-owned inventory to ensure client satisfaction. 3. Retailers should use ITB19-031 to correct any vehicles subject to this campaign. 4. Once repaired, retailers should submit the claim, using the claims coding provided, and release the vehicle.
Associated Products (1)Associated Documents - October 17, 2019•Document ID: 10167286Service Bulletin/Repair InstructionsEQUIPMENT
- Mfr Comm. #:
- ITB19-031
- Date Added:
- November 7, 2019
- Manufacturer:
- INFINITI
SummaryVOLUNTARY SERVICE CAMPAIGN 2019 Q50 SIGNATURE EDITION SOS BUTTON DELETION INTRODUCTION Infiniti is conducting this voluntary service campaign on certain specific model year 2019 Q50 to delete the SOS button. This service will be performed at no charge to the customer for parts or labor. IDENTIFICATION NUMBER Infiniti has assigned identification number P9333 to this campaign. This number must appear on all communication and documentation of any nature dealing with this campaign. DEALER RESPONSIBILITY Retailers are to repair vehicles falling within range of this campaign that enter the service department. This includes vehicles purchased from private parties, vehicles presented by transient (tourists) owners, and vehicles in a retailerâs inventory.
Associated Products (1)Associated Documents - October 16, 2019•Document ID: 10167285Service Bulletin/Repair InstructionsEQUIPMENT
- Mfr Comm. #:
- ITB19-030
- Date Added:
- November 7, 2019
- Manufacturer:
- INFINITI
SummaryAV CONTROL UNIT INFORMATION SERVICE INFORMATION The applied vehicles listed above are equipped with a NEW AV control unit that controls the display, audio, Bluetooth®, and navigation systems. This new system uses the AV control unit as the main controller for most functions of the display(s), audio, navigation, and Bluetooth® systems. The display unit(s) only provide input and output to the AV control unit.
Associated Products (4)Associated Documents - October 8, 2019•Document ID: 10167284Service Bulletin/Repair InstructionsEQUIPMENT
- Mfr Comm. #:
- ITB19-029
- Date Added:
- November 7, 2019
- Manufacturer:
- INFINITI
SummaryTELEMATICS (IVC) SERVICE INFORMATION See ITB12-011 for models built before those listed above for a different Service Procedure. SERVICE INFORMATION The Applied Vehicles are equipped with a wireless communication device called a Telematics Communication Unit (TCU). With an active Infiniti InTouch Services⢠the TCU communicates with the Infiniti Data Center to provide various security and convenience services. This bulletin contains important service procedures that must be performed properly in order to set-up and maintain the telematics system for the Applied Vehicles. ï - A table has been provided on the next page that lists the model and year-specific steps required to successfully configure a TCU after it has been replaced. ï - A check OFF sheet has been provided on page 13 to print and check off steps as they are performed. Please staple the completed Check OFF Sheet to the repair order.
Associated Products (4)Associated Documents - October 8, 2019•Document ID: 10167279Service Bulletin/Repair InstructionsEQUIPMENT
- Mfr Comm. #:
- ITB12-011o
- Date Added:
- November 7, 2019
- Manufacturer:
- INFINITI
SummaryTELEMATICS SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
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