Hyundai Veracruz Complaints (2011)

106 consumer complaints on file.

#11327120June 3, 2020
ENGINE
TL* THE CONTACT OWNS A 2011 HYUNDAI VERACRUZ. THE CONTACT STATED THAT SHE BECAME AWARE THAT ENGINE OIL WAS LEAKING ONTO THE ALTERNATOR. THE CONTACT TOOK THE VEHICLE TO MASSEY HYUNDAI (1706 MASSEY BLVD, HAGERSTOWN, MD 21740) WHERE THEY DISCOVERED THAT THE FRONT AND REAR VALVE GASKETS WERE LEAKING. THEY ALSO CONFIRMED THAT THE ENGINE OIL LEAKED ONTO HER ALTERNATOR AND THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE CONTACT LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 14V415000 (ENGINE AND ENGINE COOLING) HOWEVER, THE VEHICLE WAS PREVIOUSLY RECEIVED THE FREE REPAIR UNDER THE RECALL. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 136,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244461August 16, 2019
ELECTRICAL SYSTEM
MY CAR ALTERNATOR SHORTED OUT WHILE I AM DRIVING ON INTERSTATE 95 RESULTING IN EXTREME POWER LOSS, VERY HARD STEERING, UNSAFE VEHICLE CONTROL WHICH FINALLY ENDED IN COMPLETE LOSS OF POWER. CAR TOWED TO DEALER WHICH DIAGNOSED AN UNDETECTED OIL LEAK FROM THE VALVE COVER DRIPPED INTO ALTERNATOR CAUSING IT TO SHORT OUT. VALVE GASKET WAS CHANGED AND ALTERNATOR REPLACED. THERE WAS A RECALL FOR THIS ISSUE FOR SOME OF 2011 HYUNDAI VERACRUZ CARS BUT NOT MINE BASED ON HYUNDAI COMPANY I CHECKED. MY CAR ISSUE IS THE EXACTLY THE SAME PROBLEM AND MY CAR SHOULD BE IN THE RECALL LIST. THIS CANNOT BE DETECTED BY DEALER VISUAL INSPECTION PRIOR TO FAILURE. THIS IS VERY UNSAFE. I HAVE ALL MAINTENANCE DONE AT THE DEALERSHIP I PURCHASED THE CAR AT ACCORDING TO THE MAINTENANCE SCHEDULE AND THE DEALER RECOMMENDATIONS. THIS SHOULD REQUIRE A RECALL BEFORE SOMEONE GETS HURTS IN AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240229July 29, 2019
ELECTRICAL SYSTEM, ENGINE
REOCCURING OF EXISTING FIXED RECALL FROM HYUNDAI REFERENCE NUMBER 121. THE EXACT ISSUE THAT HYUNDAI FIXED UNDER RECALL IS REOCCURRING IN REGARDS TO OIL LEAKING AND SEEPING FROM THE FRONT CYLINDER VALVE COVER/GASKET REGION CAUSING ALTERNATOR AND ELECTRICAL FAILURE. VEHICLE WAS IN MOTION DOWN THE HIGHWAY WHEN IT LOST ALL ELECTRICAL DUE TO THE FAILED ALTERNATOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228978July 2, 2019
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2011 HYUNDAI VERACRUZ. WHILE DRIVING 45 MPH, THE CONTACT DEPRESSED THE ACCELERATOR PEDAL, BUT THERE WAS NO ACCELERATION. THE VEHICLE HAD TO BE PUSHED TO THE SIDE OF THE ROAD. THE CONTACT NOTICED OIL ALL OVER THE ALTERNATOR. THE VEHICLE WAS TOWED TO HYUNDAI OF ORANGE PARK (7600 BLANDING BLVD, JACKSONVILLE, FL 32244, (855) 778-2061) WHERE IT WAS CONFIRMED THAT THERE WAS OIL ALL OVER THE ALTERNATOR AND THE GASKET NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE FAILURE MATCHED AN UNKNOWN RECALL, WHICH WAS REPAIRED BY THE PREVIOUS OWNER. THE MANUFACTURER WAS CONTACTED, PROVIDED A CASE NUMBER, AND PROMISED A CASE MANAGER WOULD CALL HIM BACK. THE EXTENDED WARRANTY HAD JUST EXPIRED BY 400 MILES. THE FAILURE MILEAGE WAS 90,030.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161121December 13, 2018
AIR BAGS
NEITHER FRONT OR SIDE AIRBAGS DEPLOYED AT A 45 MPH FRONTAL AND SIDE COLLISION.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11144800November 1, 2018
ELECTRICAL SYSTEM, ENGINE
WE PURCHASED THIS CAR NEW. IT HAS BEEN TO THE DEALER 5 TIMES OR MORE FOR THE REPAIR OF AN ENGINE OIL LEAK THAT SATURATES THE ALTERNATOR RESULTING IN ITS FAILURE. THEY HAVE RESEALED THE ENGINE OIL PAN THE FIRST TIME. SECOND, THIRD, FORTH, AND FIFTH TIME THEY REPLACED THE FRONT ENGINE VALVE COVER GASKET. THE LAST TIME THEY FOLLOWED THE RECOMMENDED PROCEDURE AS OUTLINED BY HYUNDAI THAT WAS MANDATED BY NTSB AS A RECALL. HOWEVER THE OIL LEAK STILL REMAINS. UPON OUR LAST VISIT IN NOVEMBER 2018 THE HYUNDAI SERVICE SHOP DETERMINED THAT THE OIL LEAK IS FROM THE FRONT ENGINE COVER (TIMING COVER). THEY SUBMITTED A REQUEST TO HYUNDAI CORPORATE TO MAKE THE REPAIR UNDER WARRANTY. CORPORATE ADVISED THAT THE REPAIR SHOULD HAVE BEEN MADE UNDER THE VEHICLES WARRANTY PERIOD. NOW THAT THE VEHICLE IS OUT OF WARRANTY THEY HAVE NO OBLIGATION TO PAY FOR THE REPAIRS. PLUS BECAUSE IT IS NOT RELATED TO THE VALVE COVER AND THAT REPAIR HAS ALREADY BEEN PERFORMED, THEY HAVE MEAT THEIR OBLIGATIONS. MY COMPLAINT IS THAT PART OF THE MANDATED NTSB REPAIR DOES INVOLVE A PORTION OF THE ENGINE COVER, BUT APPARENTLY APPLYING A LAYER OF SEALANT ACROSS THE SEAM OF THE COVER DOES NOT RESOLVE THE ISSUE. THEREFORE THIS IS STILL A SAFETY HAZARD AND WE ARE LOOKING AT REPLACING A 3RD ALTERNATOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142956October 26, 2018
STRUCTURE:BODY, STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2011 HYUNDAI VERACRUZ. WHILE THE CONTACT WAS SEATED IN THE FRONT PASSENGER SEAT, THE PASSENGER DOOR FLEW OPEN WHEN THE DRIVER MADE A LEFT TURN. THE FAILURE ALMOST CAUSED THE CONTACT TO FALL OUT OF THE VEHICLE. THE CONTACT STATED THAT THE DOOR WOULD NOT REMAIN CLOSED ON ITS OWN AND HE HAD TO HOLD THE DOOR CLOSED. THE VEHICLE WAS TAKEN TO NAPLETON'S WEST PALM BEACH HYUNDAI (2301 OKEECHOBEE BLVD, WEST PALM BEACH, FL 33409) AND THE DOOR WAS REPAIRED; HOWEVER, THE FAILURE RECURRED FOUR TIMES TO ALL THE DOORS EXCEPT THE REAR DRIVER'S SIDE DOOR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 65,000. *TT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130575September 21, 2018
ENGINE
TL* THE CONTACT OWNS A 2011 HYUNDAI VERACRUZ. WHEN THE CONTACT TURNED THE KEY IN THE IGNITION, THE VEHICLE FAILED TO CRANK. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V415000 (ENGINE AND ENGINE COOLING), BUT THE CONTACT DID NOT RECEIVE A NOTIFICATION. THE CONTACT NOTICED AN OIL LEAK UNDERNEATH THE FRONT OF THE VEHICLE. THE VEHICLE WAS UNABLE TO BE DRIVEN AND WAS TOWED BY THE INSURANCE COMPANY TO AN INDEPENDENT MECHANIC. THE MECHANIC DIAGNOSED THAT THE ENGINE SEIZED AND THAT THE ENGINE ASSEMBLY NEEDED TO BE REPLACED. TEAM HYUNDAI (22514 THREE NOTCH RD, LEXINGTON PARK, MD 20653, 1-(301) 433-7574) WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS WAITING FOR THEM TO DETERMINE IF THE FAILURE COULD BE DIAGNOSED AND REPAIRED PER THE RECALL. THE VEHICLE WAS TOWED BACK TO THE CONTACT'S RESIDENCE FROM THE INDEPENDENT REPAIR FACILITY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120590August 17, 2018
ENGINE
WHILE I WAS DRIVING MY VEHICLE, THE BATTERY LIGHT CAME ON AND QUICKLY I LOST POWER AND MY ABILITY TO CONTROL THE VEHICLE. I WAS ABLE TO GET IT TO THE SIDE OF THE ROAD AND TOWED. THE ALTERNATOR WAS REPLACE AND CAR WAS DRIVING FINE. 2 WEEKS LATER, THE BATTERY LIGHT CAME BACK ON. I INSPECTED THE ALTERNATOR AND COULD SEE OIL VISIBLE ON THE ALTERNATOR. I DID SOME QUICK RESEARCH AND FOUND THAT THERE WAS A RECALL FOR A VALVE GASKET LEAK ONTO THE ALTERNATOR ON MY 2011 HYUNDAI VERACRUZ, THAT HAD BEEN FIXED IN 2014. NOW HAVING THE SAME EXACT ISSUE. HYUNDAI OF CHANTILLY, VA CONFIRMED, BUT WILL NOT COVER CHARGES TO REPAIR. THIS IS EXTREMELY DANGEROUS, AS I WAS DRIVING WITH MY 2 YEAR OLD TWINS WHEN THE CAR SHUT DOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110367July 9, 2018
ENGINE
RECALL RELATING TO OIL LEAK FROM THE FRONT CYLINDER BANK VALVE COVER GASKET COMPLETED. REPAIRS WERE COMPLETED BY AUTHORIZED REPRESENTATIVE OF HYUNDAI INCLUDING REPLACEMENT OF THE ALTERNATOR. FRONT CYLINDER STILL IS LEAKING AND NEW ALTERNATOR IS NOW CONTAMINATED. THE ALTERNATOR BEING CONTAMINATED WILL CAUSE THE SYSTEM TO BECOME INOPERATIVE AS DESCRIBED IN THE RECALL. CLAIM PRESENTED TO HYUNDAI AND CAR DEALERSHIP TO INSPECT THE VEHICLE AND COMPLETE REPAIRS. CLAIM DENIED. DATE BELOW IS APPROXIMATE. FINAL DENIAL ISSUED TODAY 07/09/2018
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090286April 26, 2018
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
NHTSA CAMPAIGN #14V415000 WAS ISSUES FOR RECALL OF FAULTY VALVE COVER GASKET THAT CAN LEAK AND SHORT OUT ALTERNATOR, CAUSING LOSS OF POWER WHILE DRIVING. OUR VERACRUZ HAS NOW HAD THIS VALVE COVER REPLACED THREE TIMES SINCE THIS RECALL WAS ISSUED, TWICE NOW IN THE LAST YEAR. THIS TIME, 4/2018, THE ALTERNATOR WAS SHORTED OUT AND CAUSED LOSS OF POWER WHILE VEHICLE WAS IS MOTION ON CITY STREET. HYUNDAI HAS REPAIRED FAULTY PARTS AGAIN, HOWEVER, THEY HAVE YET TO HAVE A VALID FIX FOR THE PROBLEM. THE REPAIRS HAVE ONLY BEEN A BANDAID, AS SAME PROBLEM KEEPS OCCURRING. I BELIEVE THERE SHOULD BE AN ADDITIONAL RECALL ISSUED TILL HYUNDAI COMES UP WITH VALID FIX FOR THE DANGEROUS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065756January 29, 2018
ELECTRICAL SYSTEM
WANTED TO PURCHASE 2011 HYUNDAI VERACRUZ FROM BARNES CROSSING DEALERSHIP IN STARKVILLE/NEW ALBANY, MS. TOOK IT IN FOR CAR INSPECTION AS I SUSPECTED THIS VEHICLE SHOULD HAVE BEEN ON RECALL LIST FOR OIL LEAKING ONTO THE ALTERNATOR FROM GASKET, AS IN RECALL #121. INDEED, THAT PROBLEM WAS FOUND EVEN THOUGH THERE WAS NO RECALL AFFECTING ITS VIN. ANOTHER RECALL NEEDED FOR ALL HYUNDAI VERACRUZ VEHICLES!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11042044November 1, 2017
ELECTRICAL SYSTEM
TRAVELING AT HIGHWAY SPEED, DASH WARNING LIGHTS STARTED FLASHING, ENGINE SHUTDOWN, COULD NOT PUT CAR IN PARK AND BATTERY DEAD. RECALL 121 COMPLETED ON 01/31/2015 AT 33,586 MILEAGE AND VALVE GASKET LEAKED OIL ON 10/29/2017 AT 42,775 MILEAGE RUINING ALTERNATOR. THIS IS LESS THAN 36 MONTHS AND ONLY 9,189 ON ORIGINAL RECALL 121 CAMPAIGN REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001703June 27, 2017
ENGINE
TL* THE CONTACT OWNS A 2011 HYUNDAI VERACRUZ. WHILE DRIVING 25 MPH, THE ENGINE STALLED AND THE BATTERY WARNING INDICATOR ILLUMINATED. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD. THE CONTACT TURNED OFF, RESTARTED THE ENGINE, AND THE VEHICLE OPERATED NORMALLY. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE CONTACT EXPERIENCED THE SAME FAILURE ELEVEN MONTHS AGO. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 152,742.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992225May 30, 2017
EXTERIOR LIGHTING
WHILE DRIVING WITH HEADLIGHTS ON, WHEN THE TURN SIGNAL IS USED, THE HEADLIGHTS TURN OFF. THIS HAPPENED ONCE PRIOR TO THIS VEHICLE AND THE DEALER REPLACED THE SWITCH ASSEMBLY UNDER WARRANTY. IT IS NOW OCCURRING AGAIN; HOWEVER, I WAS TOLD IT IS OUT OF WARRANTY. MY RESEARCH FINDS THAT THIS IS A COMMON PROBLEM WITH SOME HYUNDAI MODELS AND HYUNDAI IS NOT OFFERING TO RESOLVE IT. THIS IS A SAFETY ISSUE THAT SHOULD BE ADDRESSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983276May 3, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
WHILE I STARTED TO CROSS A BUSY HWY MY VERACRUZ DID NOT RESPOND AND WOULD NOT GO FASTER THAN 20 MPH. ALL MY DASHBORD LIGHTS CAME ON AND OFF SEVERAL TIMES THEN THE CAR WOULD NOT GO MORE THAN 5 MPH. I WAS ABLE TO MAKE IT TO THE HYUNDAI DEALERSHIP WHERE THE CAR WOULD NOT GO ON PARK EVEN AFTER TRYING THE OVERIDE SWITHCH. EVENTUALLY THE CAR STARTED SHAKING AND IT SHUT OFF. ONCE THEY WERE ABLE TO DIAGNOSE THE PROBLEM THEY HAD TO REPLACE THE ALTERNATOR AND A NEW BATTERY (BATTERY WAS A YEAR OLD BUT HAD TO BE REPLACED DUE TO THE ALTERNATOR MALFUCTION KILLED THE BATTERY). ALL THIS COST ABOUT600.00. THE MECHANIC SAID THE NOTICE ABOUT THE ALTERNATOR NOT WORKING CORRECTLY IS THE BATTERY LIGHT SHOULD'VE COME ON WICH THAT NEVER HAPPEND. IT'S A SAFETY HAZARD FOR THE ALTERNATOR JUST TO GO OFF LIKE THAT IN A BUSY HWY IT ALMOST CAUSED AN ACCIDENT. IALSO ASKED IF IT HAD ANYTHING TO DO WITH THE RECALL ABOUT OIL LEAKING IN TO ALTERNATOR AND THEY SAID NO. I GET MY CAR BACK AND NOW IT SOUNDS LIKE THERE'S A FAULTY CONTACT IN THE SIGNAL LIGHT STLAK WICH SOUNDS VERY SCARY ABOUT TO EXPLODE/CAUSE AN ELECTRICAL FIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968961March 28, 2017
UNKNOWN OR OTHER
THIS VEHICLE I PURCHASED IS HAVING A LEAK FROM THE GASKET ROCKER VALVE COVER AND IT HAS LEAKED INTO THE ALTERNATOR. I'M AFRAID MY VEHICLE WILL STOP RUNNING PUTTING MY FAMILY IN DANGER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10944108January 10, 2017
ENGINE
THE OIL PAN OR OIL PAN GASKET LEAKS SLOWLY UNDER THE ENGINE. I WAS TOLD THAT IT IS A KNOWN ISSUE WITH MOST VERACRUZ THAT THEY SHOULD FIX FOR FREE. THIS ISSUE HAS BEEN THERE SINCE I BOUGHT THE VEHICLE & I'M WAITING FOR THEM TO FIX THIS RECALL ISSUE TOO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927351November 22, 2016
ELECTRICAL SYSTEM
WHILE DRIVING I NOTICED THE BATTERY LIGHT GOING ON. I PARKED IT FOR THE NIGHT AND BEGAN TO DRIVE IT THE NEXT DAY. AFTER DRIVING FOR A FEW MINUTES, I NOTICED THE BATTERY LIGHT GOING ON AGAIN. THE RADIO BEGAN TO TURN OFF AND ON, AND MANY DIFFERENT LIGHTS ON THE DASH BEGAN TO FLASH. I DECIDED TO RETURN HOME TO PREVENT GETTING STRANDED. AS I TURNED AROUND, I NOTICED THAT I BEGAN TO LOSE POWER IN THE VEHICLE ALTHOUGH I WAS TRYING TO ACCELERATE. I MADE IT HOME AND PARKED THE CAR. I TRIED TO START IT LATER AND THE BATTERY WAS NOW DEAD EVEN THOUGHT THE BATTERY IS LESS THAN A YEAR OLD. I DECIDED TO DO SOME RESEARCH ONLINE AND NOTICED OTHERS HAVING SIMILAR ISSUES IN REGARDS TO THIS AND HAVING AN OIL LEAK. THIS REMINDED ME THAT WHEN I HAD AN OIL CHANGE RECENTLY, I WAS TOLD OF AN OIL LEAK HITTING THE ALTERNATOR. I HAVE RESEARCHED MY VIN ONLY TO FIND NO RECALLS FOR IT ALTHOUGH I AM EXPERIENCING SIMILAR SYMPTOMS OF RECALL 121 FOR HYUNDAI. THIS IS A VERY DANGEROUS ISSUE, BECAUSE I WAS LOSING POWER AS I WAS DRIVING ON THE STREETS TRYING TO GET HOME. SOME STREETS WERE SMALL RESIDENTIAL AND SOME WERE LARGER STREETS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10913988October 5, 2016
ENGINE
TL* THE CONTACT OWNS A 2011 HYUNDAI VERACRUZ. WHILE DRIVING 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V415000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED, BUT NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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