Hyundai Veracruz Complaints (2011)

106 consumer complaints on file.

#11428680August 11, 2021
ENGINE AND ENGINE COOLING
The contact owns a 2011 Hyundai Veracruz. The contact received a recall notification for NHTSA Campaign number: 20V705000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428416August 9, 2021
ENGINE AND ENGINE COOLING
The contact owns a 2011 Hyundai Veracruz. The contact received a recall notification for NHTSA campaign number: 20V705000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427981August 6, 2021
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
2011 HYUNDAI VERACRUZ. CONSUMER WRITES SEEKING REIMBURSEMENT FOR REPAIRS MADE RELATED TO OIL LEAK ON ALTERNATOR SAFETY RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426959July 29, 2021
ENGINE AND ENGINE COOLING
The contact owns a 2011 Hyundai Veracruz. The contact received a recall notification for NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426315July 24, 2021
UNKNOWN OR OTHER
It has been over 8 months after I received 1st recall notice last 11/2020. Hyundai Motors America keep sending interim notices only, so I brought my SUV to Hyundai dealership at Dublin last 4/2020. The one of mechanic informed me that he couldn't provide recall services since there are no remedy yet. I think it should be enough time to get remedy but they just don't care about customer's safety at all. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425613July 20, 2021
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2011 Hyundai Veracruz. The contact indicated on several occasions that after starting the vehicle, the vehicle suddenly stalled and had to be restarted. The contact later received notification of NHTSA campaign number 20V705000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Parts distribution disconnect. The failure mileage was 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425450July 19, 2021
ENGINE
The contact owns a 2011 Hyundai Veracruz. The contact stated that while operating the vehicle, there was an odor of burning oil present. The vehicle was taken to the local dealer who diagnosed that oil had leaked from the front cylinder valve cover onto the alternator. The vehicle was not repaired. The contact indicated that the vehicle was included in NHTSA campaign number: 20V705000 (Engine and Engine Cooling) but the repair was not yet determined by the manufacturer. The contact indicated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was 189,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425516July 19, 2021
ENGINE AND ENGINE COOLING
The contact owns a 2011 Hyundai Veracruz. The contact received notification of NHTSA campaign number: 20V705000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and informed the contact that no parts were available for the recall repair. The contact stated while driving at various speeds, several unknown warning lights illuminated and there was no power to the window. The vehicle stalled and the contact’s husband was able to restart the vehicle and drive to an independent mechanic before the vehicle was towed to the residence. The dealer was contacted and informed the contact that the parts were not yet available. The vehicle was not repaired. The manufacturer was notified and informed the contact that the remedy was not yet available. The failure mileage was approximate 140,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425547July 19, 2021
ENGINE AND ENGINE COOLING
The contact owns a 2011 Hyundai Veracruz. The contact received notification of NHTSA campaign number: 20V705000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and informed the contact that the part was not yet available. The contact stated while pulling into a parking lot, the vehicle stalled without warning. The contact attempted to restart the vehicle however, the vehicle failed to start. The vehicle was towed to an independent mechanic where it was diagnosed that the front cylinder bank gasket cover was leaking oil onto the alternator which caused damages to the engine. The alternator was replaced. The contact mentioned NHTSA Campaign Number: 14V415000 (Engine and Engine Cooling) as a possible solution to the failure however, the Vin was not included. The manufacturer was notified of the failure and offered to reimburse the contact however, no further assist was provided. The failure mileage was unknown. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425038July 15, 2021
ENGINE AND ENGINE COOLING
The contact owns a 2011 Hyundai Veracruz. The contact received notification of NHTSA campaign number: 20V705000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer and the manufacturer were made aware of the issue. The contact stated that the vehicle was leaking engine oil. The failure mileage was approximately 160,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422473June 27, 2021
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
This complaint is for NHTSA Recall Number 20V-705/Hyundai Recall Number 197. This recall notice has been out for almost 6 months now and there is still no remedy or any help from Hyundai corporate or local dealerships. My car has been sitting un-useable for the past month because of this recall and no dealership will take my car. I have called Hyundai USA and there is nothing they can do for me. This recall has gone for far too long.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422001June 23, 2021
VEHICLE SPEED CONTROL
At about 60mph in a passing lane going up a fairly steep hill, I pressed the accelerator to downshift while passing. The accelerator pedal pulled away from my foot toward the floor. The car began uncontrollably accelerating. I was able to override this with the brakes, but each time I took my foot off the brake the car again downshifted and accelerated maximally. This was repeated at least five times. Shifting into neutral resulted in a high revving engine on three occasions. Turning cruise control on and off or canceling had no effect. I was able to stay on the brakes and get off the highway. I then shifted into neutral and the engine started over revving. I then turned off the ignition and restarted the car, which to this point is behaving normally. The floor mat was not interfering with the accelerator. The accelerator distinctly pulled away from my foot and went to the floor. There was no pedal confusion.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421274June 17, 2021
ENGINE AND ENGINE COOLING
The contact owns a 2011 Hyundai Veracruz. The contact received notification of NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable due to being on backorder. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the vehicle was experiencing oil buildup on the engine, which, was confirmed by the dealer. The approximate failure mileage was 160,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421214June 16, 2021
ENGINE
The contact owns a 2011 Hyundai Veracruz. The contact received notification of NHTSA campaign number 20V705000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The vehicle was repaired on seven occasions for failures related to the recall. The failure mileage was unknown. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420529June 11, 2021
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
The contact owns a 2011 Hyundai Veracruz. The contact stated while driving approximately 20 mph and making a left turn, the vehicle loss motive power without warning. The vehicle was towed an independent mechanic who diagnosed that the alternator had failed and needed to be replaced. The alternator was replaced and the failure was remedied. The local dealer was notified of the failure. The manufacturer was not contacted. The contact indicated that the vehicle had previously been serviced under the NHTSA campaign number: 20V705000 (Engine and Engine Cooling) however, the failure occurred. The failure mileage was 64,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419615June 4, 2021
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
2011 HYUNDAI VERACRUZ. CONSUMER WRITES IN REGARDS TO OIL LEAK ON ALTERNATOR. THE CONSUMER STATED MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME DETERMINING A FIX FOR RECALL 121, CAMPAIGN 197. THE DEALER WAS UNABLE TO DETERMINE WHEN A REMEDY WOULD BECOME AVAILABLE. THE CONSUMER STATED THE VEHICLE WAS EMITTING A TOXIC ODOR FROM THE REAR AREA. VARIOUR WARNING LIGHT ILLUMINATE ON THE DASHBOARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419462June 3, 2021
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR, ENGINE
The contact owns a 2011 Hyundai Veracruz. The contact stated that there was an unknown warning light illuminated. The contact stated he noticed that there was oil coming from the alternator. The contact took the vehicle to an independent mechanic, where it was diagnosed with needing the alternator to be replaced. The vehicle was repaired. The contact then received notification of NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) however, the part to the recall repair was unavailable. A dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Parts distribution disconnect. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419463June 3, 2021
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR, ENGINE
The contact owns a 2011 Hyundai Veracruz. The contact stated that there was an unknown warning light illuminated. The contact stated he noticed that there was oil coming from the alternator. The contact took the vehicle to an independent mechanic, where it was diagnosed with needing the alternator to be replaced. The vehicle was repaired. The contact then received notification of NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) however, the part to the recall repair was unavailable. A dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Parts distribution disconnect. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419310June 2, 2021
ENGINE AND ENGINE COOLING
The contact owns a 2011 Hyundai Veracruz. The contact received a notification for NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that the part was not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418086May 21, 2021
ELECTRICAL SYSTEM
We purchased the vehicle in 2016 from a dealer with a known recall because of an oil leak. That was fixed in the first month of purchase. Fast forward to summer of 2019, we have the same issue. We purchased a new alternator ourselves after finding the first one terribly messy with oil, replaced it, and continued on. The oil leak continued. Jump to Christmas 2020, it dies again. Replaced the battery and the alternator this time. Less than 2 weeks later we get a letter stating there is a recall and they're working on a fix. It is now May 2021 and no fix has been announced. With the amount of travel we've done over the last 2 years (less than 20k miles), you'd think it would hold a while longer. Think again. This week the alternator dies again and I have an appointment set for 3 weeks from today with a Hyundai dealership, and no recall in sight. I'm getting pretty frustrated with Hyundai as they know about the problem, tried to patch it up 5 years ago, and just now are finding that the fix didn't work for a handful of vehicles. We are out of a car and Hyundai isn't taking any responsibility for it. Luckily my family is handy and we can replace parts like this in just a few hours on a weekend, but a part that's supposed to last for years has been replaced 3 times in the last 2 years. Unacceptable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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