Hyundai Tucson Complaints (2017)

1,095 consumer complaints on file.

#11433440September 18, 2021
ENGINE
My vehicle had just over 69,000 miles and the engine seized while I was driving. The engine had to be replaced. This notification is a FYI, since Hyundai (from my understanding) is having motor problems in other models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433465September 18, 2021
ENGINE
My car was purchased brand new in November of 2017. It has 71k mikes on it and has been regularly maintained. I began To notice around 50k miles that the oil was brining at an accelerated amount. My car required oil before the designated 5k miles and it would begin “clicking” which alerted me to this issue. September 17, 2021 I was Driving and my vehicle failed to accelerate and began making noises that resembled the oil issue. My car had a full synthetic oil change less than 3k miles ago and by the time I pulled Into my driveway the car stalled. Checked oil and it was low. Added 3 quarts of oil on 9/17/21 and left it to sit. 9/18/21 car started and was driven to car wash and was sitting idle for approximately 45 minutes and on drive home, stalled and had to have oil added again. No leaks were present at anytime and no smoke. Went to dealership where I purchased vehicle and was told they would need to do oil consumption test but that would require me driving it 1k miles up to three times. I explained that my vehicle was breaking down and I was Fearful to drive it. In fact I bought A new car on 9/18/21 and have to get this car fixed to sell. Dealership said this is a known problem and no other way to assess than for me to drive the car the 1k miles and test it. It is still under warranty. I was also informed of an ABS issue that they can fix at same time. While all of these issues are going on, no check engine light or any other diagnostic symbol appears. This makes it hard to even catch before getting to the point of stalled engine. This can be a danger to myself, family and others when car stalls on major highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432842September 13, 2021
UNKNOWN OR OTHER
I bought this car as a certified pre-owned vehicle 5 weeks before this incident occured... While driving on a highway with a full load in the trunk, several warning lights progressively came on: traction control, downhill assist, oil and emergency brake. I continued to my destination (airport parking garage) as there was nowhere safe to pull off. As I approached the airport, an additional large red triangle illuminated in the center of the dashboard saying "check ----" (4 letters, I don't remember what they were). I stopped to get my parking ticket, and the car rolled backward as I tried to begin moving. I gunned the engine, and was able to get to a parking spot, but felt the car had very little power. On my return approximately 36 hours later the oil light was still on; so it was towed to the nearest Hyundai dealer. The tow truck driver commented on it having low power as he tried to drive it onto the tow truck ramp. This Hyundai dealer was unable to find anything wrong. I drove it to the dealer from whom I had bought the car; they tried to recreate the situation where this occurred, and said they were unable to do so. I am concerned as this problem has not been diagnosed or repaired, and did cause a partial loss of power, which could have caused an accident. My dealer has traded me out of this vehicle into another car, as I no longer felt safe in this one.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430614August 26, 2021
ENGINE
Catalyctic converter failed at 101,000 miles. It is out of warranty at 100,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430555August 25, 2021
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
I have to pull multiple times on the Driver door handle before the door opens. Did research and found that the cable on the inside of the door handle may be over stretched causing the door to only open sometimes. This is a safety issue and there should be a recall. There are a lot of others complaints about this issue. Please issue a recall and take care of your customers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429719August 19, 2021
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
When accelerating from a stop, the vehicle "chugs" or hesitated substantially before actually accelerating. There is usually a noticeable jerk at that point as well. Concern is this usually happens when turning and has caused safety issues related being stuck in an intersection until the transmission releases and allows the vehicle to accelerate. Several trips to the dealership have provided no repair/relief to the issue. We are always informed its a known issue with the double-clutch engine and just something we need to get used to. Most recently, the transmission is "slipping" when accelerated. This has happened at minimum 5 times in the past month.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429158August 15, 2021
ENGINE, POWER TRAIN
Dangerous acceleration issues... my car hesitates for almost 10 seconds when accelerating from a complete stop, at a stop light or turning into oncoming traffic and sometimes changing lanes at low speeds. This has caused near accidents on several occasions. I have even experienced the vehicle completely shutting off while idling and moving at low speeds in heavy traffic or going thru a drive thru restaurant. The Drive Clute Transmission (DCT) description that came with my vehicle when I purchased it mentioned "a direct driving feeling which may fee different" ... "more noticeable when starting from a stop or low vehicle speed"... what it failed to mention is that the car would delay or hesitate for near 10 seconds then leap forward or even completely shut off putting my safety and the safety of other drivers at risk for injury or worse fatality. The DCT is a major safety concern and a common reported issue. Why aren'tyou doing anything to help consumers? I'm tired of dealership mechanics stating there's nothing they can do to fix the issue because Hyundai hasn't issued any recalls. The 2016 model had a recall for this same issue. I am a single mother and veteran and I need to have a safe running vehicle. Hyundai boasts the best warranty available and I even purchased an extended at the time of purchase so why can't Hyundai/dealership do anything to fix this? This has been an occasional issue since around 30k miles but had gotten more frequent and worse. I first made an appointment for the issue in 12/5/2020 at about 51k miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428258August 8, 2021
ENGINE
Driving east on I90 the Hyundai began to loose power going up Bozeman pass and burst into flames, smoke and flames shot foul from the car that came to rest on the shoulder. My friend and i were able to grab our dogs from the back seat get away from the car before it became engulfed in flames destroying the front half of the vehicle and the interior completely.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11428023August 6, 2021
ENGINE
The contact owns a 2017 Hyundai Tucson. The contact stated while driving 50 mph, when the contact noticed the vehicle started to rattle and shake and the contact heard a loud banging sound. The vehicle was losing power going up a mountain. The contact was able to slowly move the vehicle over to the side of the road and parked the vehicle. The contact asked another motorist to call the police to have the vehicle towed from the location. The police arrived and had a tow truck tow the vehicle to an independent mechanic. The mechanic was able to inspect the vehicle and noticed there was no oil in the engine. The vehicle was diagnosed, and the contact was informed that the engine was blown and needed to be replaced. The contact had the vehicle towed to the local dealer for the diagnosis and repair. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 60,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427185July 30, 2021
ENGINE
Engine failure at highway speed. Put family/children and myself at risk on an interstate when engine failed with no warning no CEL..after previously making complaints to Hyundai dealership for multiple engine problems burning excessive oil, excessive back pressure, oil leaks..dealer assured us no issues even after informing them we would be driving the vehicle on an extended trip. Left us stranded 5 hours from home..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426464July 26, 2021
STRUCTURE:BODY:HOOD
Driving down 130 route, when my hood opened up and smashed my windshield...Driving about 55 miles an hour..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425803July 21, 2021
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
The doors are not opening. In some instanced both outside and inside the vehicle. The door handles are being pulled, but the door does not open. My wife is having the same issue with her vehicle which is the same make and model, just 1 year older model. This could represent a major danger to the occupants in an emergency if they cannot get into or out of the vehicle. After doing an online search about this manufactures defect, I have discovered that thousands of owners are having the same issue. I have also discovered that this issue was identified in Korea and corrected there. Thank you for contacting Hyundai Customer Care Center. We are sorry to hear about the concerns with the door acuator on your 2017 Hyundai Tucson. However, we would be happy to further assist you. We have determined your vehicle is affected by the following campaign: 195 - Tucson ABS We have determined your vehicle is not currently affected by any other campaigns. Additional information can be found utilizing your Vehicle Identification Number (VIN) at www.hyundaiusa.com/campaignhome. We recommend you contact your preferred dealer to schedule an appointment for your vehicle to be inspected by a certified Hyundai technician. To locate your nearest dealer, please visit www.hyundaiusa.com/dealer-locator to schedule your appointment. If you prefer, you can reach us by calling our toll-free number and referencing case number 18431151. Thank you for being a valued member of our Hyundai Family. Respectfully, Hyundai Customer Care Hyundai Customer Care: (800) 633-5151 Hyundai Bluelink Customer Care: (855) 225-8354 Monday-Friday 6:00 AM-5:00 PM Pacific Time Saturday 6:30 AM-3:00 PM Pacific Time Sunday Closed For open campaign information, please visit: www.hyundaiusa.com/campaignhome
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424915July 15, 2021
ENGINE
We bought our 2017 Tucson with about 40000 miles in 2019. We have had some issues that are to be covered by the warranty. The last was the engine going. I was extremely religious about regular maintenance and always took it to the dealership to have the oil changed and other work every 3000. 2 of the last 4 oil changes cost me over $400 and $600 due to what I thought was work required to maintain the warranty, finding out later that this was false and the service people lied. In the last 4 oil changed I reported excessive oil consumption, 1 qt per 1000 miles at least. They told me this was normal and to be expected. I was 4 hours in to a 8 hour drive when the engine failed. I had checked and filled the oil before I left, in 4 hours it consumed over 3qts. It took me at least a month of dealing with the warranty company to cover as we had a lifetime powertrain warranty. They were not going to cover it due to lack of lubricant. As I told them the engine was failing before this incident. The dealer did not record my requests to find the oil consumption problem. It has now been 4 months, still making car payments and waiting for them to put a used engine in it. We were not offered a choice of whether used or rebuild. This is a known problem and have found class action suits for similar vehicles but for whatever reason earlier and later models are included, same engine and same problem as those part of the class action.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424391July 12, 2021
SERVICE BRAKES, HYDRAULIC
The contact owns a 2017 Hyundai Tucson. The contact received notification of NHTSA Campaign Number: 20V543000 (Service Brakes, Hydraulic) however, the part to the recall repair was not yet available. The contact called the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424068July 9, 2021
SERVICE BRAKES, HYDRAULIC
The contact owns a 2017 Hyundai Tucson. The contact received a notification for NHTSA Campaign Number: 20V543000 (Service Brakes, Hydraulic) however, the parts for the recall repair were unavailable. The dealer had been notified about the issue however, the contact was informed that the part was not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423093July 1, 2021
ENGINE
UNKNOWN. I bought my 2017 Hyundai Tuscon brand new in 2016. This car was not owned by anyone prior to me and had 11 miles on the dashboard. I maintained this car as I should have and got oil changes before the suggested time provided by the dealer. Now fast forward to 2020/2021 and my car is louder, making noises, not driving smoothly, and having trouble accelerating sometimes. I tell the dealer and they say nothing is wrong with my car but these problems persist. Eventually while driving to work early this year (spring 2021) my car completely stalls and will hardly drive faster than 5mph. I took the car to a mechanic (not Hyundai because they never have answers) that told me my catalytic converter was completely clogged and that it was an unusual thing to see in such a new car with only 100,000 miles on it. They replaced the converter and now it doesn’t stall. The car still continues to drive less smooth and the engine knocks and makes rattle noises but Hyundai still says they don’t see any other issue with the car. My mechanic told me it seems as if the car is burning the oil up because even when i come to get an oil change early it’s always bone dry my car is always starting to get super loud and check engine light comes on well before I’m due to change it so i take it up and get an oil change but i believe this is a defect on the car and i shouldn’t have to continue doing this eventually it’s going to cause even worse problems for my car, i read other reviews and I’m not the only one complaining of the oil burning up with no leak or other explanation, clearly this is a manufacturer defect!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421401June 18, 2021
ENGINE
bought 2017 Tucson sport new. Within a few months i notice the acceleration was diminished and the vehicle paused when pressing down on gas pedal. Dealer assured me it was related to the dual clutch. Fast forward to April 2019 and the issue never resolved itself and ultimately resulted in a thrown rod. Engine was replaced. Dec 2020 car shakes violently on highway brought back to the shop dealer claims nothing is wrong. June 4th have oil changed per schedule by jun9 i am smelling smoke upon exiting car. Check oil and it is on low. drop off at dealer they claim nothing is wrong. Force me to pay for another oil change and perform a 500 mile oil consumption test which will involve me driving this car on the highway with an engine that can seize at any moment potentially killing me or others on the road. Leave dealership and the car continues to spew smoke from tail pipe. No check engine lights appear during either event. This is incredibly dangerous and needs to be added to a lawsuit. Hyundai knows this is an issue but they do nothing and people will die.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420695June 12, 2021
ENGINE
I bought my 2017 Hyundai Tuscon with 38,905 miles on it. My engine blew up at 70,806 miles while I was on my way to work.My husband was changing the oil and when he pulled the oil plug from the oil pan, NOTHING came out of the pan. We assumed the dealer just didn't put oil back in it or not enough. The mileage on the Tuscon the last time we took it to the dealer was at 54,988. We put a 7,500-mile oil change in it and the next oil change, it was dry again. No oil light, no engine light, no oil spots on the ground or the engine. No evidence of it leaking anywhere. Fast forward a few oil changes, sooner than suggested, we changed the oil at around 68,000 miles with no issues (only because we were changing the oil every 3,500 miles or so). Then while on my way home from work one evening, all my dash lights came on, my car sounded and ran extremely rough for the 15 miles I had until I reached my house. As I pulled up the driveway, you could hear it knocking loudly so I checked my oil and the engine was BONE DRY, it had only been 2,200 miles since the last oil change so it shouldn't have been empty. We added the 5 quarts of oil that it needed and drove it down the road a mile or so to listen and feel it, nothing was wrong; it sounded fine and ran well. The next morning it ran for 15 min in my driveway, warming up, and drove 8 miles and I heard a loud clank. It stalled, I was able to start it back up, it stalled again and I had to coast it half a mile to get it out of the road and into a driveway out of harm's way. It had to be towed to the dealer. They ran several tests to find out that "cylinder 3 had spun its bearings leaving heavy amounts of metal in the oil and pan noted, premature material failure of bearing is cause of rod knocking. Engine will need replaced due to introduction of metal on all moving components." It was in the shop for a month being repaired and now with only 5,222 miles on the engine, I've already had to add almost 4 quarts of oil in 2 months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420537June 11, 2021
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
The contact owns a 2017 Hyundai Tucson. The contact stated that the front driver’s side door locking mechanism had malfunctioned and the door would not open from the outside. Additionally, the rear driver’s side door could not be opened from inside or outside the vehicle. The cause of the failure was not yet determined. The local dealer was notified of the failure. The manufacturer was not contacted. The failure mileage was approximately 73,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420587June 11, 2021
LATCHES/LOCKS/LINKAGES:DOORS:LOCK
Back rear door suddenly stopped opening. Door is unlocked but will not open from the inside or outside. Upon googling the issue, it appears that MANY people have this issue with this car and are being charged astronomical amounts to fix it. Not being able to open the car door from the inside is an obvious safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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