Hyundai Tucson Complaints (2017)

1,095 consumer complaints on file.

#11438492October 28, 2021
ENGINE
The contact owns a 2017 Hyundai Tucson. The contact stated that while operating the vehicle, a screeching type noise was present coming from the front of the vehicle. While driving approximately 70 mph smoke was suddenly present coming from under the hood. After stopping the engine compartment became engulfed in flames. The fire department was called to the scene and extinguished the flames. A fire and a police report were taken and the vehicle was towed away. The local dealer was contacted regarding the failure. The manufacturer was not notified. The failure mileage was 87,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11438435October 27, 2021
POWER TRAIN
2017 Tucson Limited 1.6L power train malfunction due to vehicle’s dual clutch transmission. While accelerating, the vehicle frequently pauses, best described as a frozen hesitation of failed movement. During this hesitation, the vehicle’s RPMs will be very high. After approximately 3-6 seconds, the vehicle begins to move rapidly in a jerking motion, often with enough torque to push the driver’s back to the seat. This malfunction is extremely unsafe and scary, especially when it occurs while driving through intersections and when merging with traffic. The manufacturer has said this issue is only related to a computer update. There are no warning lights or alarms when this malfunction occurs. Recently, the check engine light turned on and now has a transmission error code: unable to engage first gear. This malfunction has occurred since I bought the new vehicle. For additional context, I change the oil every 4,000 - 5,000 miles, along with all filters and other fluids when recommended, and use quality gas. Routine maintenance has been performed by an independent repair facility. Services performed are protected by federal law from manufacturer implying or denying warranty service because of this (Magnussen-Moss Act, Title 15, Chapter 50, Section 2301-3312).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438293October 26, 2021
UNKNOWN OR OTHER
My vehicle had an engine failure. I was driving the Vehicle and suddenly the oil pressure light came on, loud noises came from the engine rapidly came after the oil pressure light, and the car stalled out within a minute of the oil pressure light coming on. Judging by the sounds, I believe there was a catastrophic engine failure. This situation appears to be exactly as described in NHTSA Recall # 21V727000. Since this recall was issued, Hyundai has not provided any notice to people that such a major safety issue had potential to occur. The vehicle has been towed to a Hyundai Dealership. However, neither the Hyundai dealership nor Hyundai can provide any meaningful communication other than they would begin their inspection of the vehicle in as soon as one month from when they vehicle was placed in their possession, however, given the exact circumstance described in NHTSA Recall # 21V727000 is what took placed, I find it difficult to believe that any other situation could have lead to this engine failure for a vehicle that is just approaching 50,000 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438033October 25, 2021
LATCHES/LOCKS/LINKAGES:TRUNK LID:LATCH, UNKNOWN OR OTHER
Purchased my 2017 Hyundai Tucson 1.6 Turbo SUV in mid-July 2021 from CarMAX. Brought it into their service department because it seemed like the battery was dying due to the car not wanting to start/turn over, or turning over veeeerrrry slowly, while holding down the push-button start. CarMAX replaced the battery and checked over the acceleration issues I also reported. At that time (July), the vehicle had also randomly opened it's trunk, with no outside communication to do so. At first I thought it was a fluke, but it's been happening so often lately (now October 2021) that now my husband is constantly checking to make sure the trunk is closed-because the key fobs will be hanging up/away from people/out of pockets but the trunk will still open randomly. TODAY, 25OCT2021, I got a phone call from my husband while I'm at work-telling me that while he was driving our son to work, the trunk decided to RANDOMLY OPEN WHILE DRIVING DOWN THE ROAD, spilling all the contents of my trunk out onto the highway!! This is clearly some kind of electrical issue, that I see other Hyundai owners have been experiencing since AT LEAST 2011-and not all Tucsons, either! When calling around to various mechanics (because the car is, of course, out of warranty), its going to be at least $150 to diagnose the problem (not including FIXING it), and I have to either sit and wait all day for the fix to be done (IF it can be fixed same day!) and be without my only vehicle. This seems to be a recurring issue with Hyundai vehicles, which is quite sad, because I've owned Hyundais before and they were WONDERFUL cars. I would hate to have reached the end of my relationship with Hyundai after seeing all the ELECTRICAL issues that seem to be popping up everywhere, causing fires, causing people's cars to randomly STOP and/or TURN OFF in traffic (have had that happen also, with a Toyota), vehicle FIRES, lights burning so hot they melt their housings, etc. THESE ARE *ALL* ELECTRICAL/WIRING HARNESS RELATED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437967October 24, 2021
UNKNOWN OR OTHER
My back passenger door won't open from the inside. The door appears to be unlocked, but it doesn't open. I recently received notice that Hyundai has issued a warranty extension for the door latch on this model, so it's a known issue that's obviously quite common. It seems to me that a widespread door latch malfunction is a safety issue that would be better addressed with a recall. I appreciate that my current problem will be covered under warranty. But stories shared online from other owners would lead me to believe that my other doors are likely to fail as well, and the extended warranty is only good until 100,000 miles. That may sound generous, but if they know their door latch is faulty, they should be required to replace all 4 doors with a latch that's not likely to fail.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437758October 22, 2021
ENGINE
Car stalled with no warning/check engine lights. There is still no fix. I don’t want to keep paying on a car that is going to cause an accident while driving! I’m lucky I wasn’t going at high speeds when it stalled. My children and myself could have died! No one ever called to do any testing but they knew about the recall in July when they told me about it. I’m very concerned that this will happen again even if they do “fix it” this is a problem on multiple vehicles from Kia and Hyundai.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437794October 22, 2021
ENGINE
The wastegate on the turbo malfunctioned, causing the turbo to need a complete replacement. Prior to fixing the issue, the vehicle would not accelerate correctly. The vehicle was not capable of reaching highway speeds quickly. The engine warning light was on (low turbo boost) but it only came on once acceleration was affected. The mechanic shop has a photo of the failed wastegate and the bottom portion where it connects was completely broken off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437455October 20, 2021
ENGINE
The contact owns a 2017 Hyundai Tucson. The contact stated that the oil level was low, and the vehicle was taken to the local dealer, and oil was added. The check engine warning light was illuminated. The contact received notification of NHTSA campaign number: 21V727000 (Engine) however, the part to do the recall repair was unavailable. The vehicle was taken to the local dealer and it was confirmed that the part was not available. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and informed the contact to pay for the repair and be reimbursed later. The approximate failure mileage was 60,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437476October 20, 2021
POWER TRAIN
EcoShift Dual Clutch Transmission does not always engage after full stop and may not engage at low speeds (4-6 mph). The vehicle to not always move when the accelerator pedal is pressed and may sputter until it finally engages but safety is jeopardized at intersections/stoplights where engine was asked to supply power and cuts out creating an otherwise unsafe scenario with oncoming traffic. This has happened on several occasions over the past year and has been documented in online forums. It was a known recall item on the previous year vehicle and was flagged by the NHSTA. Problem was not confirmed yet, awaiting appointment, but when we purchased the vehicle we were told it was normal for dual-clutch to behave this way. Issues are ongoing and re-occur randomly without warning .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437539October 20, 2021
ENGINE
My 2017 Hyundai Tucson 1.6 L Turbo has been stalling, bumping, knocking, and using copious amounts of oil for the past several months. I checked the oil level and discovered that the engine had nearly completely run out of oil. I immediately brought the vehicle to my local dealership and they seemed completely mystified by the problem. They advised that I run the car through an expensive oil consumption diagnostic test. I did not, opting instead to do some research myself. Lo and behold, I quickly discovered that both Hyundai corporate and local franchisees have been well aware of the issue for some time. It involves connecting rod bearing failure. A class action suit was filed over the issue in California federal court and Hyundai corporate agreed to fix the problem through a voluntary settlement. Unfortunately, that settlement only covered Tucson models before and after my model year. If you wish to learn more about this issue, it has its own website (HyundaiThetaEngine Settlement.com). To further complicate matters, Hyundai corporate has in the interim issued a voluntary recall for my model year 2017. Unfortunately, it appears my specific model may be excluded. I can be reached at [XXX] or at [XXX]. Please get back to me ASAP, preferably before my car completely runs out of oil and the engine explodes. Thank you for your time. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437279October 19, 2021
STRUCTURE:BODY
When attempting to open the passenger side door after unlocking the car, the handle must be pulled numerous times. The door opens from the inside of the car with no issues, but cannot be opened from the outside. It started as three pills would open the door, but now it’s upward of 5-10 hard pulls to open the door from the outside of the vehicle. No warning lamps on the dash and only 37,000 miles. Not diagnosed by the manufacturer. This causes a major safety issue when needing to access the vehicle from the exterior and not being able to quickly or efficiently get into the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437343October 19, 2021
ENGINE
The contact owns a 2017 Hyundai Tucson. The contact stated that her vehicle would stall upon the depression of the accelerator pedal after making a complete stop. There was no warning light illuminated. The contact had taken the vehicle to several dealers for assistance and was informed by each dealer that the failure was part of the normal vehicle operation. The manufacturer was informed of the failure and informed her that her vehicle was not included in NHTSA Campaign Number: 21V727000 (Engine). The vehicle was not repaired. The failure mileage was approximately 2,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436794October 14, 2021
SERVICE BRAKES, HYDRAULIC
The contact owns a 2017 Hyundai Tucson. The contact stated while driving 30 MPH, the contact noticed that the ABS warning light was illuminated. The contact continued to drive to the destination. The contact took the vehicle to a local dealer who diagnosed the failure as the tail harness and lamp as well as the ABS sensor needed to be replaced. The vehicle was not yet repaired. The dealer was still awaiting the arrival of the part to repair the vehicle. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 28,223.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436834October 14, 2021
ENGINE
The contact owns a 2017 Hyundai Tucson. The contact stated that while stopped at a stop sign the vehicle stalled. The contact stated while driving approximately 80 MPH, there was an abnormal knocking sound coming from the vehicle. The accelerator pedal was depressed however, the vehicle failed to move. The driver pulled over and noticed steam emerging from vehicle. There was a loud clicking noise. The vehicle was towed to the local dealer who requested the vehicle service records. Upon investigation, the contact discovered NHTSA Campaign Number: 21V727000 (Engine) however, the part was not yet available. The manufacturer was not notified of the failure. The failure mileage was approximately 73,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436571October 13, 2021
ENGINE
My car was towed to the dealership because the oil light came on. There was no oil in the vehicle, even though I adhered to the oil change schedule recommended by Hyundai. I then had two series of oil consumption tests completed and it was determined that my car was burning approximately 1 quart to 1.5 quarts of oil every 1,000 miles. Hyundai advised me on several occasions that this was normal consumption and even advised this on today's date, even though there is an active recall for this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436631October 13, 2021
ENGINE, VEHICLE SPEED CONTROL
The contact owns a 2017 Hyundai Tucson. The contact stated that while driving at various speeds, the vehicle stalled with an unknown warning light illuminated. The vehicle then abruptly accelerated forward with the continuous depression of the accelerator pedal. The contact had taken the vehicle to a dealer however, the mechanic was unable to determine the cause of the failure. Upon investigation, the contact discovered NHTSA Campaign Number: 21V727000 (Engine) which she linked to the failure. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 33,000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435718October 6, 2021
ENGINE
My motor died. All oil changes were made and still the motor died. No lights were present before the motor died. Car started ticking then died en route to dealership for observation ultimately had to be towed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435365October 4, 2021
ENGINE
Hi how are you. I recieved a email about the recall for engine that stalls out. I believe you doing this because of the 100 emails i sent complaining about it and the 20 times i took my suv to the shop for it and they could not fix it. I contacted the dealership and they told me there is no recall and they cant help me. When i take off my SUV will stall in middle of intersection which they though it was the Duel Clutch and now you figured it was the engine. How can we get this fixed or add my VIN to the recall list. Recall ID # is 21V727. Thanks
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435298October 3, 2021
ENGINE
Stopped at a traffic light or corner waiting to turn, when I push the gas peddle to accelerate, the car will begin to accelerate and then hesitate and stop. When this has happened, I've pushed my foot pedal down to the floor. The vehicle jerks forward with a 20 second delay. Additionally, if I am in slow moving traffic and traffic begins to speed up, my car will hesitate to go forward when I try to accelerate. This is safety issue,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435063September 30, 2021
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
Hello. I recently took my car to the authorized mechanic and had them check on an issue I am experiencing. For some reason, my car frequently hesitates when I go from a complete stop/slow roll to accelerate. For example, if I am stopped waiting to turn, often when I push the gas to accelerate, the car will begin to accelerate and then basically stop. When this has happened, I've pushed my foot down to the floor on the pedal before to make it go and it refused to go for about 20 or so seconds. Additionally, if I am in slow moving traffic and traffic begins to speed up, my car will hesitate to go forward when I try to accelerate. This is a huge safety concern. The mechanic was not able to replicate this issue, but it happens every day or every other day. It makes me scared to drive because it's almost caused accidents. I read I'm not the only one with this issue and honestly, it's a miracle no one has died yet as a result of this faulty issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Hyundai Tucson