Hyundai Tucson Complaints (2017)

1,095 consumer complaints on file.

#11465150May 18, 2022
FUEL/PROPULSION SYSTEM
There is a problem with the transmission which doesn't allow us to accelerate fully. It usually happens when the truck is warmed up and very rarely happens when the truck is cold but the problem is that when you take off from a stoplight it does not accelerate like it should it holds back. You normally press down on the gas pedal to go and it just does not want to go and then it finally Clicks in and the truck goes but then it goes right back to not accelerating. If I had to pass cars I don't have the power to do that or if I'm on the highway switching lanes it struggles to keep up speed and climbing Hills on the highway it does not want to go and at times the RPMs go a lot higher than they should when Switching gears! I did read that the prior years to my Tucson did have a transmission recall but the 2017 does not.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465197May 18, 2022
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Two of the 4 doors no longer open from either the inside or outside. They are not locked and are not damaged in anyway, they just stopped opening. This is a safety hazard as someone could get trapped in my car, or unable to get into the car to avoid danger.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464981May 17, 2022
ENGINE
On 05/12/2022, my vehicle experienced sudden engine knocking and loss of power while driving. The check engine light turned on, so I took it to a repair shop. They informed me that the error code reflected a service bullet of TSB 20-01-024H-1 - Engine Inspection / Replacement. Upon research, I found out their is a recall for which I was never informed about. The vehicle will be taken to the Hyundai dealership for further review.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464779May 16, 2022
ENGINE
There are 3 recalls associated with this VIN...unsure why you are not seeing them on your end. We got a notice in the mail last week for Hyundai Recall Number 209 NU Engine. We contacted the dealership where we purchased the car and they couldn't get us in until June 17th. On Friday, May 13th while driving down 90 interstate the car's engine died and the automobile had to be towed to the dealership. Due to worker shortages the dealer is saying it could take up to a year to fix and did not offer alternative transportation. We are now in the process of securing a rental and trying to find another automobile while still having car payments on this one that was entirely due to a manufacturer issue. We want full reimbursement of all costs associated with this hardship. (RECALL RELATED INCIDENT) TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464317May 12, 2022
ENGINE, POWER TRAIN, ELECTRICAL SYSTEM
I purchased my 2017 Tucson in 2020. It was the first car I’ve ever owned. I do not know much about cars but I noticed that there was some hesitation in acceleration and the engine was loud. Sometimes I would hear soft knocking on colder days but nothing extreme. I was told that the acceleration hesitation and the loud engine are due to the turbo. Then on 4/27/2022, without any warning, my engine stalled while I was at a traffic light. More importantly, I had ZERO warning lamps or messages. No engine warning or oil light was illuminated. My engine suddenly stalled. I don't drive my car very far. Use is relatively light. On average I drive about 10-20 miles per day. No one was hurt but what if this had happened on the highway? I would have definitely been rear-ended and hurt. My car passed inspection on 09/10/21. But earlier this year, on 22nd February 2022, I took it to the dealer for the engine recall (NHTSA Campaign Number: 21V727000). They assessed it and said it passed the tests but I have no way of knowing because the dealer would not share the full report. Additionally, the dealer did not address that the vehicle warning lamps and messages were not working when they noticed my oil was low. Hyundai has a long history of engine issues and recalls with regards to high oil consumption and connecting rod bearings inside the engine may wear prematurely. There are hundreds of complaints that match my description. Their engines have had issues since 2020 and these complaints date back to 2020 around the time I bought this vehicle. Even though there were no recalls at the time, the dealer should have disclosed these issues. I think it's negligence by Hyundai and the dealer for investigating why my warning lamps did not illuminate and did not properly communicate the seriousness of these issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464321May 12, 2022
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
An update on my previous complaint is attached. My vehicle has now been with the Hyundai dealership for two weeks with no resolution. They've provided little to no communication about the issues, or progress. Additionally, they have not provided me with a loaner vehicle, so I am without a mode of transportation for two weeks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464164May 11, 2022
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Back passenger door will not open from the inside or outside
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464060May 10, 2022
ENGINE
While driving on the highway the vehicle would not increase speed after making a complete stop at a traffic light when pressing the gas pedal. While trying to back into a parking spot the vehicle would not go in reverse after shifting the vehicle into reverse and lastly the vehicle would not budge/move in neutral or any other gear. No warning lights came on. The dealership Hyundai of South Brunswick, NJ confirmed the vehicle locked up when the tow truck driver was trying to get it off the flatbed and that the transmission is shot and needs to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464066May 10, 2022
POWER TRAIN
TCM component failed. Cause engine light to come on. During driving I went into reverse and it immediately stopped and shut completely off. If I was on the highway I would be in a severe accident. Hyundai inspected it but won’t give me the diagnosis or the issue with the car specifically. Initially when it happened no lights were on. It just shut down and wouldn’t move. A couple days later check engine came on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463829May 9, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Myself, like others I have seen report the issue. The door (for me driver side front) will not open from the outside latch after door is unlocked. Can only open door from inside latch.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463325May 4, 2022
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
door handle latch will not open door from inside or out due to either defective latch or cable. this is a very dangerous condition for occupant that could become trapped and unable to escape vehicle. seems that there are multiple reports of this happening. I already had one such latch replaced while my vehicle was still under warranty now another has failed. Thankfully this was not an emergency situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463155May 3, 2022
ENGINE
Went in for recalls in feb, not even 2 weeks later car was put into limp mode check engine light flashing. Car was towed to dealership where car was purchased where they said it was due to metal shavings in engine. Car was delivered to Hyundai where they diagnosed it with a faulty knock sensor which had just been replaced not even 2 weeks prior. After getting it towed to another Hyundai dealer for a second opinion was told that bolts from the recall work were cross threaded and broken off into motor causing the metal shavings. Really unclear as to what happened but Hyundai refuses to replace engine warranty was denied. Unsure if Hyundai is aware of the failed engine due to recalls
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460980April 16, 2022
ENGINE, UNKNOWN OR OTHER, FUEL/PROPULSION SYSTEM
My 2017 Hyundai Tucson refuses to accelerate after a complete stop at a traffic light, or just refuses to change gears after making a turn, or simply just lose power although on cruise control while drive on the freeway. I have reported the issue several times to Hyundai and the dealership, it seems that nothing can't be done and Hyundai is not taking my concerns seriously. I am not afraid to drive the car since I have a long commute to work, I escape several accidents before because the other drivers were cautious and kind enough when they notice that my car couldn't accelerate. Drivers have blown the horn at me on the highway because the car refuses to accelerate or change gear while I am driving. I can press the gas pedal all the way down, still nothing. When I press the gas pedal down, the engine start shaking and making a weird noise while the car still not accelerating or changing gears. I also notice that I am burning more fuel than expected, and I always get below the average for typical MPG. I personally consider this car is unsafe to drive, and I am strongly thinking about trade it in.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460468April 11, 2022
VEHICLE SPEED CONTROL
The contact owns a 2017 Hyundai Tucson. The contact stated that while the accelerator pedal was depressed, the vehicle hesitated and failed to move. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459837April 6, 2022
ENGINE
The contact owns a 2017 Hyundai Tucson. The contact stated while driving approximately 60 MPH, the vehicle lost motive power and stalled. There were no warning lights illuminated. The vehicle was towed to several dealers. The last dealer informed the contact that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459904April 6, 2022
ENGINE
The contact owns a 2017 Hyundai Tucson. The contact stated while driving approximately 55 MPH, the check engine warning light illuminated. The contact stated that there was a knocking sound coming from the front of the vehicle. The contact stated the failure was related to NHTSA Campaign Number: 21V727000 (Engine). The vehicle was not diagnosed or repaired. The contact had scheduled an appointment with the local dealer to have the vehicle diagnosed. The manufacturer was not notified of the failure. The approximate failure mileage was 56,234.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459683April 5, 2022
ENGINE
The contact owns a 2017 Hyundai Tucson. The contact stated while driving 80 MPH, the vehicle downshifted independently and decelerated to 30 MPH. There were no warning lights illuminated. The contact was able to veer to the side of the road and turned off the vehicle. The contact restarted the vehicle and continued driving. The contact stated that the failure had been reoccurring more frequently while driving. Additionally, the contact stated that the vehicle experienced excessive oil consumption. The contact became aware of NHTSA Campaign Number: 21V727000 (Engine) which she associated to the failure. The vehicle was taken to the local dealer who informed the contact that they could not replicate the failure. The dealer later notified the contact that the crankshaft sensor had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 122,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459693April 5, 2022
UNKNOWN OR OTHER
Due to a faulty alarm and anti-theft system, my car was broken into and stolen. This has been an ongoing epidemic and Hyundai has done nothing to acknowledge and fix the situation. Even though the car is equiped with an alarm system, it only works for specific areas of the car, and rear windows can be broken and pried open without activating the alarm. The ignition can then be ripped out and driven without the key.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459098March 31, 2022
ENGINE
My 2017 Hyundai Tucson Has a recall (Campaign 209 ) The problem is a worn connecting rod bearing in the motor could puncture the engine block and cause a fire. So I took my car to my Dealer on Feb.4, 2022 All the Technician did was replaced a sensor never replaced the bearing that cause the problem. Invoice # 615008/1 On March 24, 2022 I checked Hyundai recall's I put my vin # in and it said NOTE with a GREEN check mark there are NO open safety or service campaign for this vehicle. IT looks like they took us out of the system so Hyundai Motor Co don't have to replace the BAD PARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458594March 28, 2022
ENGINE
The contact owns a 2017 Hyundai Tucson. The contact stated he noticed the vehicle was consuming oil. The contact took the vehicle to the local dealer and had an oil consumption test completed on the vehicle. The dealer stated no failure was detected. The contact stated he continued to experience the failure and had to add oil to the vehicle. The contact took the vehicle to a second local dealer; Billion Auto - Hyundai in Sioux Falls (3401 W 41st St, Sioux Falls, SD 57106:(605) 309-0972) and had an oil consumption test completed on the vehicle but never received the results. The contact stated the catalytic converter failed in November of 2021. The contact took the vehicle to a third local dealer; Dutch Miller Hyundai (1202 Washington Ave, Huntington, WV 25704: (681) 347-6646) who replaced the catalytic converter. The vehicle was repaired. The contact stated he continued to experience the failure. The contact received notification of NHTSA Campaign Number: 21V727000 (Engine). The contact took the vehicle to a local dealer and had the recall remedy completed. The manufacturer had not been informed of the failure. The failure mileage was 39,379.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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