Hyundai Sonata Complaints (2013)

2,025 consumer complaints on file.

#10616583July 26, 2014
STEERING
WE PURCHASED THIS VEHICLE NEW FOR MY WIFE. I DROVE THE CAR HOME FROM MARYLAND WHERE WE BOUGHT IT. I WAS HAVING DIFFICULTY MAINTAINING MY LANE ON THE WAY HOME. I THOUGHT IT WAS DUE TO HAVE MANUAL STEERING ON ANOTHER CAR AND AN SUV AS A SECOND VEHICLE. MY WIFE DROVE THE CAR TO MY HOME IN HAMPTON AND HAD THE SAME PROBLEM MAINTAINING HER LANE. I DROVE IT BACK TO WOODBRIDGE SINCE SHE WAS SCARED OF THE CAR AFTER THE STEERING ISSUE. I CONTINUED TO OVERSTEER THE CAR AND HAVE PROBLEMS JUST MAINTAINING A STRAIGHT TRACK. THE VEHICLE REQUIRED CONSTANT MODIFICATIONS TO THE STEERING WHEEL TO STAY IN THE LANE. THE PRESSURE REQUIRED TO MOVE THE STEERING ALSO SEEMED EXCESSIVE. I TOOK THE VEHICLE AFTER COMPLAINING TO CORPORATE HYUNDAI. THEY SET AN APPOINTMENT FOR ME TO GET THE CAR STEERING REPROGRAMMED. SINCE REPROGRAMMING THE VEHICLE IT STEERED A LOT BETTER. THE PROBLEM NOW SEEMS TO BE NOW THAT AT MEDIUM TO HIGH SPEEDS THE VEHICLE RESPONDS RAPIDLY TO STEERING INPUT AND IN EVASIVE MANEUVERS SEEMS UNCONTROLLABLE AS IT OVERSTEERS RAPIDLY. I REALLY FEEL A RECALL NEEDS TO BE DONE ON THESE CARS AND WONDER HOW MANY RUNNING OFF THE ROAD ACCIDENTS HAVE OCCURRED DUE TO THIS VERY HORRIBLE STEERING DESIGN. THE REST OF THE CAR IS GOOD EXCEPT FOR THE IGNITION BEING ABLE TO BE TURNED OFF ACCIDENTALLY WHILE THE CAR IS IN MOTION. I FILED A COMPLAINT ALSO ABOUT THAT BEFORE THIS COMPLAINT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616581July 26, 2014
ENGINE, ELECTRICAL SYSTEM, SERVICE BRAKES
I WAS TURNING ON TO SMITH SWITCH ROAD IN ASHBURN VIRGINIA FROM WAXPOOL ROAD. I REACHED TO TURN ON THE EMERGENCY FLASHERS DUE TO BICYCLIST ON THE ROADWAY AND I BUMPED THE STARTER SWITCH FOR THE CAR AND IT SHUT THE CAR OFF WHILE IT WAS STILL IN MOTION. THIS CAUSED THE STEERING TO BE HEAVY AND BRAKES VERY HARD TO USE. LUCKILY I WAS ABLE TO COAST OFF THE ROAD WITHOUT AN ACCIDENT. I HAD TO STOP THE VEHICLE TOTALLY AND PUT BACK INTO PARK BEFORE IT WOULD START AGAIN AND IT WOULD NOT START AGAIN WHILE IT WAS COASTING. I TRIED AND IT DIDN'T WORK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615877July 24, 2014
AIR BAGS
I GOT CAR ACCIDENT ON I90. A BIG TRUCK HIT A REAR DOOR ON DRIVER SIDE AND THE CAR SPINES. THE TRUCK AGAIN HIT TO SIDE OF TRUNK AND TOP DOOR OF TRUNK WAS GONE AND BROKEN ALSO BACK GLASS(BACK OF REAR SEAT) MY QUESTION IS WHY NOT DEPLOY SIDE CURTAIN AIRBAGS ON FRONT AND BACK SEATS. NO AIRBAGS DEPLOY. MY WONDERING IS THAT IF MY KID SIT ON BACK SEAT, I AM SCARE OF IT. IS IT NORMAL ? *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10615216July 22, 2014
TIRES, TIRES:TREAD/BELT
PREMATURE TIRE WEAR. CAR HAS 11,500 MILES. TIRE WEAR AS MEASURED BY THE DEALER IS 5/32 REAR AND 4 /32 FRONT. NEITHER DEALER OR TIRE MANUFACTURER KUMHO THINKS THIS IS AN ISSUE OR IS WILLING TO TAKE ANY ACTION. BOTH CLAIM TIRE WEAR IS NOT WARRANTIED. TIRES SHOULD NOT WEAR OUT THIS QUICKLY AND IT SEEMS OBVIOUS THAT THE TIRES ARE NOT PROPERLY SPECIFIED FOR THIS CAR, 2013 HYUNDAI SONATA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610118July 13, 2014
EQUIPMENT:ELECTRICAL, ELECTRICAL SYSTEM:WIRING
AFTER LEAVING 2013 SONATA PARKED FOR 3 HOURS CAR WOULD NOT GO OVER 5 MILES AN HOUR. AFTER INVESTIGATION BY HYUNDAI MECHANICS THEY FOUND THAT A PORTION OF ENGINE WIRING HARNESS HAD BEEN CHEWED THROUGH BY SOME KIND OF CRITTER. COME TO FIND OUT THE MATERIAL USED AS WIRING INSULATION IS SOY BASED THAT ATTRACTS CRITTERS. THIS COULD BE A SEVER SAFETY ISSUE THAT COULD LEAD TO ACCIDENTS, FIRES, OR WHAT EVER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607383July 1, 2014
ENGINE, POWER TRAIN, FUEL/PROPULSION SYSTEM
THE VEHICLE LURCHES FORWARD DURING DECELERATION THUS PULLING PRESSURE OFF OF THE BRAKE PEDAL AND CAUSING YOU TO PUT EVEN MORE PRESSURE ON THE BRAKES TO COMPENSATE. VEHICLE WILL SLIDE ON ICY ROADS AT THIS POINT. VEHICLE ALSO HAS LITTLE TO NO ACCELERATION ON ELECTRIC MOTOR AFTER THE VEHICLE IS HOT. MAKING A LEFT TURN FROM A STOP WITH ONCOMING TRAFFIC IS HAZARDOUS SINCE THE VEHICLE CAN TAKE UP TO 7 SECONDS BEFORE IT ACCELERATES ENOUGH TO COMPLETE THE TURN AND CLEAR THE ONCOMING LANE. BOTH PROBLEMS SEEM RELATED. THE FIRST WOULD APPEAR TO BE FREE WHEELING WITH NO ENGINE TYPE BRAKING APPLIED WHILE SWITCHING FROM ENGINE TO ELECTRIC. THE SECOND WOULD BE FROM NO ELECTRIC MOTOR ENGAGEMENT DURING INITIAL ACCELERATION FROM A STOP OR SLOW TO TURN MANEUVER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607584July 1, 2014
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
FIRST REPAIR DONE AT THE DEALERSHIP ON 2/21/14 FOR DRIVERS DOOR LOCK NOT WORKING THE CAR HAD 707 MILES ON IT. I WAS GIVEN A RENTAL CAR FROM ENTERPRISE FOR THE DURATION OF THE REPAIR. THE REPAIR TOOK ONE DAY WHICH THEY REPAIRED THE "LEFT FRONT DOOR LOCK ACTUATOR LATCH ASSEMBLY". I RECEIVED A PHONE CALL STATING MY CAR WAS READY AT 5PM, BUT AS I DID NOT WANT TO DRIVE IN RUSH HOUR TRAFFIC I PICKED THE CAR UP THE NEXT DAY. SECOND REPAIR FOR THE SAME PROBLEM WAS ON 6/18/2014 AND THE CAR NOW HAD 5,117 MILES ON IT. I WAS GIVEN A GENESIS TO DRIVE WHILE MY CAR WAS BEING TAKEN CARE OF. I WAS PHONED TWICE THAT DAY TO SAY THEY WERE STILL LOOKING INTO MY CAR AND THEY WOULD GET BACK TO ME. AT 6PM THAT DAY THEY SAID THEY WERE STILL WORKING ON IT. THIS SERVICE INVOICE NOW SAYS THE FOLLOWING "FOUND LOOSE TERMINAL AT DOOR LATCH LOCK/UNLOCK PIN. TWEAKED (?) DOOR LATCH CONNECTOR TERMINALS AND REASSEMBLED DOOR LOCKS. DOORS WORKING NORMALLY." I PICKED MY CAR UP ON 6/20/2014. ON 6/28/2014 AT WORK WITH THE CAR NOW SHOWING 5406 MILES ON THE CLOCK IT HAS HAPPENED AGAIN. I HAVE PHONED THE SAME DEALERSHIP AND INFORMED THEM I WILL BE THERE MONDAY (6/30/14) WHEN THEY OPEN AT 7AM TO HAVE THIS CAR REPAIRED AGAIN. THEY HAVE NOW HAD THE CAR FOR TWO DAYS AND I HAVE NOT HEARD ANYTHING BACK FROM THEM. I AM NOW SUING HYUNDAI. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606195June 26, 2014
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 HYUNDAI SONATA. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE WOULD ACCELERATE INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 4,000 AND THE CURRENT MILEAGE WAS 17,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604627June 19, 2014
SERVICE BRAKES
THIS IS AN ADDITION TO NHTSA COMPLAINT NUMBER 10522412: AFTER THE CRASH WHEN THE VEHICLE WAS INSPECTED TO SEE WHY THE BRAKES COMPLETELY FAILED, WE RECEIVED DOCUMENTATION FROM A VEHICLE MAINTENANCE GARAGE NOTING THEY FOUND SIGNIFICANT RUST ON THE BRAKE COMPONENTS (CALIPERS MAYBE). THE VEHICLE WAS RENTED IN SOUTH DAKOTA WHERE THEY USE SIGNIFICANT SALT ON THE ROADS. WHILE NOT ALL COMPLAINTS NOTING SPONGY BRAKES THAT THEN GO ALL THE WAY TO THE FLOOR WITHOUT ENGAGING HAVE BEEN REPORTED TO NHTSA, THERE ARE NUMEROUS COMPLAINTS ABOUT THIS PROBLEM ON HYUNDAI SONATA BLOGS. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10604424June 18, 2014
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
ENGINE SHUT OFF AND BATTERY ONLY LETS YOU GO 1/4 MILE PULLED INTO PARKING LOT TURNED CAR OFF WAITED 5 MINUTES AND CAR STARTED BACK UP. TOOK CAR TO DEALER BUT COULD NOT FIND ANYTHING WRONG TOLD ME TO DRIVE IT. IT HAPPENED AGAIN IN APRIL THEY HAD CAR FOR 7 DAYS BUT COULD NOT FIND ANYTHING. TOLD ME TO DRIVE IT. IT STARTED AGAIN ON JUNE17TH THEY SAY THERE IS NOTHING WRONG. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595116June 12, 2014
VEHICLE SPEED CONTROL, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
2013 HYUNDAI SONATA. CONSUMER WRITES IN REGARDS TO GAS PEDAL AND ACCELERATION ISSUES. *SMD THE CONSUMER STATED WHEN HE TEST DROVE THE VEHICLE, HE NOTICED THE GAS PEDAL DID NOT RESPOND FOR APPROXIMATELY THREE SECONDS, AFTER WHICH TIME THE VEHICLE LURCHED FORWARD. IT WENT FROM 1000 RPM DOWN TO APPROXIMATELY 500 RPM. THE SALES REP INFORMED THE CONSUMER, THE PEDAL WAS A NEW DESIGN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597613June 11, 2014
STEERING
MY MOTHER CAN DRIVE CAR WITHOUT BEING STRANDED BECAUSE THE STEERING WHEEL LOCKS UP. THE STEERING WHEEL LOCKS UP SO HARD ABOUT 85% OF THE TIME WHEREAS SHE CAN'T TURN THE WHEEL TO TURN THE KEY. WE WENT TO STATE ARBITRATOR AND SHE HAD SAME PROBLEM COULD NOT TURN STEERING NOR START CAR. I THINK THIS A COVER UP OR SOME ONE IS TAKING BRIBES BECAUSE WE SHOWED PROBLEM IN FRONT OF ANALYST SALVADOR SANTILLAN OF DEPARTMENT OF CONSUMER AFFAIRS, AND NOTHING CAME OF IT THOUGH HE AGREED THAT THERE WAS A PROBLEM. AFTER A FEW TIMES OF MY MOTHER AN ELDER WOMEN OF SOME STRENGTH, BEING STRANDED, SHE CAN'T DRIVE CAR ALONE. PLEASE LOOK IN TO WE HAVE VIDEO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595716June 3, 2014
STRUCTURE:BODY
MY WIFE HAD AN ACCIDENT TODAY WHICH SEEMS TO BE CAUSED BY SOME KIND OF MECHANICAL ACCELERATION WHEN SHE WAS PULLING INTO A PARKING SPACE. IT ALL HAPPENED SO FAST THAT, AT FIRST, SHE THOUGHT SHE MIGHT HAVE PUSHED THE ACCELERATOR INSTEAD OF THE BRAKE. BUT, AS THE FOG OF THE INCIDENT CLEARS, SHE RECALLS SLOWLY APPLYING THE BRAKE TO PULL INTO THE PARKING SPACE AND THE NEXT THING SHE KNOWS IS THAT THE ENGINE IS RACING AND SHE'S KNOCKED DOWN METAL SIGNS, TREES AND BUSHES. THE CAR WOULD NOT STOP. SHE JUST MISSED THE FRONT OF A BUILDING. WE WERE RELIEVED THAT NO PEOPLE OR VEHICLES WERE ALSO INVOLVED. SHE SUSTAINED NO INJURIES AND THE AIR BAGS DID NOT INFLATE. WE ARE GLAD THAT SHE WASN'T ON A HIGHWAY AND WHERE MUCH MORE DAMAGE COULD HAVE OCCURRED. THE CAR HAS BEEN TOWED TO CASEY'S AUTO BODY, AT 4515 OHARA AVE, BRENTWOOD, CA 94513-2206 IN CASE YOU WOULD LIKE TO INSPECT THE VEHICLE. THERE IS A LOT OF DAMAGE TO THE FRONT AND DRIVER'S SIDE FRONT FROM THE SIGNS, TREES AND BUSHES. WE DO NOT HAVE AN ESTIMATE YET FROM CASEY'S. I ALSO HAVE SENT THIS INFORMATION TO HYUNDAI. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10595292May 31, 2014
STEERING, SUSPENSION
ON MAY 15TH I WAS AN ACCIDENT REGARDING MY 2013 HYUNDAI SONATA THE CAR SWAYS ALL OVER THE ROAD I HAVE NOTIFIED THE DEALER SEVERAL TIMES AND BEEN TOLD THERE IS NO FIX EVEN THOUGH THEY KNOW ABOUT THE ERROR THE SWAYING CAUSED AN ACCIDENT THAT RESULTED IN SEVERE INJURIES TO THE PASSENGER. THERE ARE NUMEROUS COMPLAINTS ABOUT THIS DEFECT WHEN WILL SOMETHING BE DONE ABOUT IT. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10594968May 29, 2014
VEHICLE SPEED CONTROL
ON MAY 19, 2014, AROUND 9:20 AM. I WAS COMING HOME AND DRIVING INTO THE GARAGE WHEN I PUT MY RIGHT FOOT ON THE BRAKE. THE CAR ACCELERATED LIKE A ROCKET! I PUT MY LEFT AND RIGHT FOOT ON THE BRAKE SCREAMING FOR THE CAR TO STOP. THE CAR DIDN'T STOP TILL THE BUMPER AND FRONT RIGHT WHEEL HIT THE CONCRETE STEPS GOING INTO THE HOUSE. IT HIT THE STEPS SO HARD THAT THE CAR WENT SIDEWAYS IN THE GARAGE. THE FRONT BUMPER WAS DINGED UP, THE RIGHT FRONT TIRE FLATTEN AND THE RIGHT FRONT TIE ROD BENT FROM THE COLLISION WITH THE STEP. THIS IS THE NOT THE FIRST TIME THE CAR HAS ACCELERATED BY ITS SELF. BACK IN JANUARY 2014 ON A SUNDAY AFTERNOON, MY HUSBAND WAS DRIVING THE CAR ON ROUTE 35; WE WERE COMING HOME FROM SHOPPING. HE PUT HIS FOOT ON THE BRAKE WHEN THE CAR ACCELERATED ON ITS OWN. HE TOLD ME THAT WE NEED TO GET THIS CAR CHECKED OUT AND TO CALL THE SHOP AS SOON AS POSSIBLE. I TOOK THE CAR INTO THE HERRNSTEIN DEALERSHIP TO BE INSPECTED. THEY CHECKED THE CAR OUT AND SAID THEY COULDN'T FIND ANYTHING WRONG WITH THE CAR. SO TWO DRIVERS HAD THE SAME THING HAPPENED TO THEM. THE FIRST TIME, THANKFUL NO CARS WERE CLOSE TO THE VEHICLE AT THE TIME OF THE ACCELERATION, SO NO ACCIDENT THAT TIME. THE SECOND TIME THE CAR COULD HAVE GONE THROUGH OUR HOUSE, IF THE CONCRETE STEPS HADN'T STOPPED THE CAR. THE CAR WAS TOWED INTO THE HERRNSTEIN DEALERSHIP ON MAY 19, 2014. IT TOOK THE TOW TRUCK DRIVER OVER THIRTY MINUTES TO GET THE CAR OUT OF THE GARAGE. THE SERVICE DEPARTMENT STATED THE CAR CHECKED OUT OKAY. I EXPLAINED HOW THE ACCIDENT HAPPEN DUE TO THE FACT THE CAR ACCELERATED AND I HAD BOTH FEET ON THE BRAKE ALL THE WAY TO THE FLOOR. THEY SAID THEY CHECKED IT SEVERAL TIMES AND THE CAR WAS FINE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10592089May 17, 2014
STRUCTURE:BODY, AIR BAGS
I WAS T-BONED TONIGHT IN AN ACCIDENT~~ I WAS DRIVING APPROX. 35 AND ANOTHER CAR DROVE STRAIGHT INTO MY DRIVERS SIDE OF MY CAR GOING ABOUT 25-30~~SHE HIT HARD ENOUGH TO RUIN BOTH DOORS, "CRUMPLED" METAL, REAR FENDER, AND SCRUB TIRES~~ NONE OF THE AIRBAGS DEPLOYED????? NEED BETTER SAFETY THAN THIS~~~ I GOT TOSSED AROUND PRETTY GOOD INSIDE~~~~4 HRS LATER AND I AM IN SEVERE NECK AND SHOULDER PAIN!!! *JS
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10588612May 15, 2014
ENGINE, VEHICLE SPEED CONTROL, STEERING
HAVE THE 2013 HYUNDAI SONATA TURBO AND WAS TOLD WHEN I BOUGHT IT THAT IT WOULD APPEAR TO DRIVE DIFFERENTLY. IT RACES BEFORE IT SHIFTS TO THE NEXT GEAR AND AT TIMES IT SEEMS TO PICK UP SPEED WHEN I AM NOT ON THE GAS. HAVE CALLED AND ASKED TO BE TOLD THAT THE RPM SYSTEM HAS TO GET AS HIGH AS 4 BEFORE IT SHIFTS - THAT DOESN'T SEEM RIGHT AND IT MAKES THE STEERING DIFFICULT AT TIMES. THE ACCELERATION IS POOR AND I ONLY HAVE 11,000 MILES ON IT BUT I'M READY TO TRADE IT IN - NOT SURE IF A TURBO IS SUPPOSE TO REALLY DRIVE THIS WAY AND CAN'T SEEM TO GET AN ANSWER FROM THE DEALER WHEN I CALL. THEIR SERVICE HOURS ARE NOT GOOD BECAUSE THEY'RE OPEN WHILE I WORK. DOES ANYONE ELSE HAVE THIS PROBLEM? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10585057April 26, 2014
VISIBILITY:SUN/MOON ROOF ASSEMBLY
SUNROOF COLLAPSED INTO CAR THAT WAS SITTING DRIVEWAY WITH LESS THAN 2 INCHES OF SNOW/ICE ON THE ROOF. NOTHING FELL INTO THE ROOF IT SIMPLY COLLAPSED DURING SNOW AND TEMPERATURE CHANGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10583810April 22, 2014
SERVICE BRAKES, HYDRAULIC
2013 HYUNDAI SONATA. CONSUMER WRITES IN REGARDS TO BRAKE SYSTEM PROBLEMS. *SMD THE CONSUMER STATED THE VEHICLE DID NOT STOP AS EXPECTED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10578869April 10, 2014
VISIBILITY:SUN/MOON ROOF ASSEMBLY, EQUIPMENT ADAPTIVE/MOBILITY
ON MAR 18, 2014, AT APPROXIMATELY 11:25PM MY WIFE AND I HEARD A VERY LOUD NOISE, IE; EXPLOSION, THAT WE KNEW CAME FROM THE TOP OF OUR CAR. WE PULLED OVER AND NOTICED THAT OUR SUNROOF HAD EXPLODED; OVER HALF THE GLASS WAS GONE AND STREWN ALL OVER THE ROOF AND TRUNK AREA OF OUR CAR. WE HAD JUST PULLED AWAY FROM A STOP LIGHT AFTER IT TURNED GREEN AND WERE ACCELERATING UP TO SPEED. WE WERE TRAVELING SOMEWHERE BETWEEN 30 - 40MPH WHEN THE SUNROOF BLEW FOR NO APPARENT REASON. WE TOOK THE CAR TO THE HYUNDAI DEALERSHIP FOR REPAIR THE NEXT DAY. THE DEALERSHIP COULDN'T DETERMINE WHAT CAUSED THE SUNROOF TO RUPTURE LIKE IT DID. THE DEALERSHIP THOUGHT WE WERE HIT BY A ROCK, BUT BOTH THE WIFE AND I REFUTED THAT IDEA. WE STAND BY OUR CLAIM THAT IT BLEW FOR NO APPARENT REASON. EVEN IF A ROCK DID HIT US, THE SUNROOF GLASS SHOULD NOT HAVE EXPLODED/RUPTURED LIKE IT DID. WE FEEL THERE'S A VERY SERIOUS DEFECT WITH THE GLASS AND THAT THIS INCIDENT NEEDS TO BE ADDRESSED MORE CLOSELY. I HAVE PICTURES IF YOU WOULD LIKE THEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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