Hyundai Sonata Complaints (2011)

3,476 consumer complaints on file.

#10966082March 15, 2017
ENGINE
TL* THE CONTACT OWNS A 2011 HYUNDAI SONATA. WHILE THE CONTACT'S DAUGHTER WAS DRIVING 45 MPH, THE VEHICLE STALLED. THE CONTACT WAS UNSURE IF ANY WARNING INDICATORS WERE ILLUMINATED. THE VEHICLE WAS UNABLE TO RESTART AND WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED WITH METAL FRAGMENTS IN THE MOTOR, AND THE ENGINE NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE REPAIRS WOULD NOT BE COVERED UNDER AN EXTENDED WARRANTY RECALL. THE FAILURE MILEAGE WAS 99,466.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10960334March 13, 2017
ENGINE, STEERING
TL* THE CONTACT OWNS A 2011 HYUNDAI SONATA. WHILE DRIVING APPROXIMATELY 65 MPH, A LOUD NOISE CAME FROM THE ENGINE AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS COASTED TO THE SIDE OF THE ROAD AND TURNED OFF. PREVIOUSLY, THE STEERING COLUMN MADE A POPPING NOISE AND THE VEHICLE SHOOK. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT NOTHING COULD BE DONE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE RECALL WAS CLOSED AND REFERRED THE CONTACT TO THE DEALER. THE FAILURE WAS NOT REMEDIED. THE FAILURE MILEAGE WAS APPROXIMATELY 113,822.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10960368March 13, 2017
ENGINE
TL* THE CONTACT OWNS A 2011 HYUNDAI SONATA. WHILE STARTING THE VEHICLE, A LOUD NOISE COULD BE HEARD COMING FROM THE FRONT OF THE VEHICLE AND THE OIL PRESSURE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 15V568000 (ENGINE), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS FILED. THE FAILURE MILEAGE WAS 123,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10960152March 11, 2017
ENGINE
'"ENGINE SEIZED" WELL I WAS PLANNING TO TAKE A TRIP IN A WEEK TO VISIT FAMILY IN NM. SO I STARTED BY TAKING MY CAR IN FOR SOME RECALLS THAT I SAW MY 2011 SONATA NEEDED, SO I TOOK THE CAR AND THEY DID RUST PREVENTIVE AND COLUMN SHAFT ECU REPLACED PLUS THEY DID A COURTESY MULTI-POINT INSPECTION AND I WAS TOLD AND GIVEN MY COPY AND WAS TOLD TO REPLACE CABIN FILTER, DRIVE BELT, BRAKE FLUID BECAUSE IT IS DARK, PLUS I NEED AN ALIGNMENT -RECOMMENDED. I GOT THE ALIGNMENT DONE AND THE BRAKE FLUID FLUSH DONE AT FIRESTONE THE NEXT DAY AFTER I HAD MY VEHICLE SERVICED AT HYUNDAI DEALER, EVERYTHING WAS GOOD! SO NOW I FIGURED TO HAVE MY COOLANT FLUSHED BECAUSE THE CAR HAS 97,000 MILES AND ITS DUE FOR THIS SERVICE, AND I HAD TRANSMISSION FLUID DRAINED AND REPLACED ALSO... WELL AFTER ALL WORK WAS PERFORMED AND THE CAR WAS TAKEN OUT FOR FINAL ROAD TEST THE ENGINE JUST SEIZED STOPPED, THE ENGINE WOULD NOT EVEN TURN OVER? EVERYTHING WAS GOOD ON THE ELECTRICAL SIDE BATTERY, STARTER WAS CLICKING AND AN ODOR LIKE SOMETHING BURNING WAS GIVEN OFF WHEN I WAS SHOWN THAT THE ENGINE WOULD NOT EVEN TURN OVER? THE MANAGER JUST TOLD ME TO CALL HYUNDAI AND HAVE IT CHECKED OUT?! %#! SO I CALLED AAA AND HAD MY CAR TOWED TO DEALER, RIGHT AWAY THEY TELL ME THERE IS A $125.00 DIAGNOSTICS CHARGE AND WAS TOLD THAT MOST LIKELY THE ENGINE IS NOT COVERED ? BECAUSE I'M THE SUBSEQUENT OWNER! I WAS A BIT ANGRY AT THIS POINT BECAUSE WHEN I SPOKE TO "M" ON THE PHONE AND EXPLAINED MY SITUATION, I WAS TOLD THAT IF IT'S THE SHORT BLOCK ON THE ENGINE I WAS COVERED, BUT ONCE THERE I WAS TOLD TOTALLY A DIFFERENT LINE! I AM NOT HAPPY AT ALL! AND SOMEHOW THE WARRANTY DOESN'T COVER SUBSEQUENT OWNERS UP TO 100,000 MILES! I ALWAYS SERVICED MY CAR ETC... :( NOW I WAIT FOR THE BAD NEWS FROM HYUNDAI SERVICE...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10960163March 11, 2017
UNKNOWN OR OTHER
WAS DRIVING MY 2011 HYUNDAI SONATA ON GEORGE BUSH TURNPIKE (190) IN PLANO, TEXAS ON FRIDAY 3/10/2017 AND THOUGHT I HEARD A GUN SHOT AND LOOKED UP AND THE SUNROOF HAD SHATTER IN PIECES. GLASS EVERYWHERE IN CAR AND SOME FLEW OFF AND SCRATCHED TOP OF CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10960065March 10, 2017
AIR BAGS
THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE CLOCK SPRING NEEDED TO BE REPLACED. MY CAR HAS NOT BEEN IN A CRASH OR ACCIDENT AND HAS APPROX 99K MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10959495March 8, 2017
STEERING
STEERING COUPLER REPLACED WITHIN 6 MONTHS OF SERVICE FOR RECALL 16V190000. MAYBE BE UNRELATED TO RECALL REPAIR BUT FROM FORUMS READ, THIS HAS BEEN A STAND ALONE ISSUE AND IN CONJUNCTION WITH THE RECALL REPAIR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10959650March 8, 2017
STEERING
I FELT A "LOOSENESS" ON MY STEERING COLUMN ESPECIALLY WHEN HITTING A BUMP. I PUT THE CAR IN FOR SERVICE WITH MY PERSONAL MECHANIC. HE POINTED OUT TO ME THAT A PLASTIC GEAR WELL IN THE INSIDE OF THE STEERING COLUMN HAD WORN DOWN . ALMOST AT SAME TIME I RECEIVED A RECALL NOTICE FROM HYUNDAI ENTITLED "COLLISION RISK ELECTRIC POWER STEERING UNIT MAY LOSS" NHTSA CODE 16V190000. I CALLED THE SERVICE MANAGER AT CAROUSEL HYUNDAI IN WEST CHESTER PA. WHERE I PURCHASED THE CAR. HE TOLD ME THAT THE WORN PLASTIC GEAR WAS NOT PART OF RECALL AND IT WAS A SEPARATE ISSUE. IMPLYING THAT I WOULD HAVE TO PAY FOR IT . THIS IS A SAFETY ISSUE AND THEY WILL HAVE STEERING COLUMN APART FOR RECALL ,WHY CAN'T THEY REPLACE PLASTIC GEAR WHILE STEERING COLUMN IS BROKEN DOWN. IT IS HARD TO REACH SPACE. I AM TAKING CAR TO DEALER FOR TWO RECALLS TOMORROW AT 8:00. I WILL LET YOU KNOW WHAT HAPPENS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10959674March 8, 2017
STEERING
THE STERRING WHEEL IS LOOSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958815March 6, 2017
AIR BAGS, STEERING
TL* THE CONTACT OWNS A 2011 HYUNDAI SONATA. THE CONTACT STATED THAT THE STEERING WHEEL MOVED WHILE ATTEMPTING TO DRIVE THE VEHICLE. THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 174,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958919March 6, 2017
ENGINE
TL* THE CONTACT OWNS A 2011 HYUNDAI SONATA. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO A DEALER FOR ROUTINE SERVICE AND THE VEHICLE PASSED INSPECTION. THE CONTACT NOTICED THAT THERE WAS AN ABNORMAL NOISE PROGRESSING. THE DEALER DIAGNOSED THAT THERE WERE METAL PARTICLES IN THE ENGINE CRANKSHAFT. THE DEALER RECOMMENDED THAT THE ENGINE BE REPLACED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V568000 (ENGINE). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED NO SOLUTION OTHER THAN THE CONTACT REPLACING THE PART. THE APPROXIMATE FAILURE MILEAGE WAS 174,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958423March 3, 2017
STEERING
THE STEERING IS LOOSE. WHEN I TURN THE STEERING WHEEL, IT DOESN'T RESPOND RIGHT AWAY. IT MAKES A CLICK SOUND WHEN IT CATCHES AND STEERING RESPONDS. THIS HAPPENS WHILE DRIVING ALL THE TIME. ITS LIKE WAITING A GEAR TO CATCH OR ENGAGE BEFORE THE WHEELS RESPOND TO THE STEERING. APPEARS TO BE GETTING WORSE / MORE LOOSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958509March 3, 2017
SUSPENSION
PASSENGER SIDE COIL IS BROKEN AND RUSTED. I NOTICED A RATTLE OR NEW SOUND WHEN GOING OVER BUMPS RECENTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958315March 2, 2017
STEERING
STEERING COUPLER CAUSED "CLUNKING" SOUND WHILE DRIVING FROM UNDER DASH AND IN STEERING COLUMN. WHEN I TOOK THIS TO DEALER, BY DESCRIBING THE SOUND THEY WERE ABLE TO TELL ME MY MAKE AND MODEL AND SAID IT WAS A KNOWN ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957925March 1, 2017
STEERING
TL* THE CONTACT OWNS A 2011 HYUNDAI SONATA. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SHOOK VIOLENTLY AND BECAME DIFFICULT TO MANUEUVER WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING SHAFT COUPLER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957661February 28, 2017
STEERING
HAD ISSUES OF KNOCKING/RATTLING NOISE WHILE DRIVING OR HITTING BUMPS. DEALER TOLD ME IT WAS THE STEERING SPRING COUPLING. HAD IT REPLACED AND LESS THAN ONE YEAR, THE PROBLEM HAS ARISEN AGAIN. AT FIRST, THE RATTLING SOUND WOULD BE HEARD ONLY WHILE DRIVING OVER SMALL SPEED BUMPS OR UNEVEN TERRAINS SUCH AS A BRICK DRIVEWAY, BUT NOW IT CAN BE FELT AND HEARD WHILE DRIVING EITHER ON THE FREEWAY OR LOCAL. THERE IS ALSO A CLICKING NOISE WHEN TURNING THE STEERING WHEEL TO THE RIGHT OR LEFT. AGAIN, THIS PART WAS REPLACED LESS THAN ONE YEAR AGO FOR $300+ AND THE PROBLEM HAS ARISEN AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957715February 28, 2017
STEERING
STEERING IS MAKING KNOCKING/CLUNKING SOUND WITH VIBRATION, AND HAS SIGNIFICANT PLAY EITHER LEFT OR RIGHT WHILE DRIVING/TURNING. WHEN DRIVING ON CITY STREETS THE CLUNKING IS SIGNIFICANTLY WORSE, AND I RECENTLY DROVE DOWN A GRAVEL ROAD WHICH VIBRATIONS IN THE STEERING MADE THE VEHICLE DIFFICULT TO CONTROL EVEN AT LOW SPEED ( <5MPH). THIS IS A 2011 MOM DRIVEN, PART TIME DRIVER VEHICLE, WITH ONLY 46,878 MILES ON THE ODOMETER. I HAVE OWNED MANY VEHICLES WITH EXCESSIVELY HIGHER MILES THAT HAVE HAD NO STEERING ISSUES SUCH AS THIS. THIS IS OBVIOUSLY A MANUFACTURE/DESIGN/QUALITY CONTROL ISSUE, ESPECIALLY AFTER RESEARCHING AND SEEING ALL OF THE OTHER SIMILAR COMPLAINTS. I AM DUE TO TAKE THE VEHICLE INTO THE DEALER FOR 2 OTHER RECALLS NEXT WEEK. I WILL BRING IT UP TO THE HYUNDAI MECHANIC AND SEE WHAT KIND OF RESPONSE I GET. RESEARCH ON THE INTERNET STATE THAT THE PROBLEM IS MOST LIKELY A "RUBBER STEERING COUPLER"? I THOUGHT I HAD TAKEN IT IN FOR A RECALL FOR SOMETHING SIMILAR, BUT SUPPOSEDLY IT HAD NOTHING TO DO WITH THIS PART. IT'S FUNNY THAT MY WIFE NOTICED THE NOISE SHORTLY AFTER THE LAST RECALL ABOUT A YEAR AGO, AND THE KNOCKING/CLUNKING HAS SLOWLY GOTTEN WORSE AND MORE FREQUENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957216February 27, 2017
ENGINE, UNKNOWN OR OTHER
MY SONATA COULD HAVE KILLED OR SERIOUSLY INJURED ME AND EVERY PASSENGER THAT SAT IN IT. IN THE FIRST 6 MONTHS I HAD TO REPLACE A HEADLIGHT AND A TAILIGHT ALREADY AND THE A/C WOULD HAVE TO BE VACUUMED AND RECHARGED WHICH WAS ABOUT A $250 JOB. FIXED. IN SEPTEMBER I NOTICED MY STEERING COLUMN WOULD MAKE AN AWFUL RACKET WHEN DRIVING OVER NEARLY ANYTHING ON THE ROAD. I WAS SHOCKED WHEN I DISCOVERED THERE WERE SIX OPEN RECALLS DATING BACK TO AT LEAST 2014. THESE RANGED FROM FAULTY DOOR HANDLES TO METAL SHAVINGS IN THE OIL THAT COULD CAUSE STALLING AND/OR DANGEROUS SUDDEN SHUTTING OFF OF THE VEHICLE. OCTOBER 5TH I TOOK THE CAR TO CRAIN HYUNDAI OF BENTONVILLE, IN BENTONVILLE, AR. AFTER 5 HOURS, THEY SAID I WAS GOOD TO GO ON THE RECALLS AND AFTER $300 THE COUPLER WAS FIXED. FAST FORWARD TO DECEMBER 2ND, 2016. EARLIER IN THE DAY, WHILE DRIVING, I NOTICED MY DASHBOARD LIGHTS GETTING LIGHTER AND DARKER. AT ABOUT 6PM THAT EVENING MY BOYFRIEND NOTICED THE CAR MAKING A "KNOCKING" NOISE SO HE PULLED OVER TO CHECK THE OIL AND WAITED AN HOUR AND A HALF BEFORE SOMEONE COULD BRING HIM SOME, GIVING THE CAR PLENTY OF TIME TO COOL AND BE GOOD TO GO. HE GOT GOING DOWN THE ROAD ONLY AT ABOUT 25MPH AND GOT ABOUT 500 YARDS WHEN THE CAR MADE A "WHOOSH" SOUND AND THE ENGINE SHUT OFF. HE COASTED INTO A DRIVEWAY AND MINUTES LATER THE CAR WAS IN FLAMES. AFTER UNLOADING A FIRE EXTINGUISHER, IT TOOK THE FIRE DEPARTMENT CUTTING OPEN THE TRUNK TO COMPLETELY DROWN OUT THE FIRE. IT IS NOW FEBRUARY 26TH, 2017, I CALLED HYUNDAI CLAIMS ON DECEMBER 3RD AND HAVE BEEN WAITING ON THE RESULTS OF THEIR INVESTIGATION SINCE. THEY HAVE HAD THE FINDINGS FROM THE INSPECTOR FOR 6 WEEKS NOW AND STILL NO ANSWER. I STRONGLY URGE EVERYONE I KNOW TO DO THEIR RESEARCH BEFORE BUYING ANYTHING WITH A HYUNDAI MOTOR AMERICA EMBLEM.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10956994February 26, 2017
STEERING
I NOTICED QUITE A BIT OF PLAY AND A CLICKING NOISE IN THE STEERING OF MY SON'S CAR. UPON TAKING IT TO MY WONDERFUL MECHANIC, LEARNED HE'S SEEN AT LEAST 4 HYUNDAI SONATAS IN THE PAST MONTH WITH THE SAME ISSUE. HE SAID HE BELIEVED IT WAS A RECALL SO I SHOULD TAKE IT TO THE DEALER. WHEN TALKING TO THE SERVICE MANAGER AT THE DEALERSHIP, HE WAS ALMOST CERTAIN OF THE PROBLEM AS HE'S SEEN MORE OF THE SAME THAN MY MECHANIC. HE SAID IT'S NOT A RECALL AND I WAS MISINFORMED (BUT KUDOS TO MY HONEST AND FORTHRIGHT MECHANIC FOR NOT BEING GREEDY). THE PROBLEM, BOTH OF THEM TOLD ME, A WEARING OF THE PICTURED RUBBER GEAR DEEP INSIDE THE STEERING COLUMN. MY MECHANIC SHOWED MELD THE OLD AND NEW PARTS NOTING IF THIS HAD BEEN LEFT AND CONTINUE TO WEAR, THE STEERING WHEEL WOULD HAVE TURNED BUT THE TIRES WOULD NOT HAVE! I AM SICKENED THIS RECALL HAS NOT COME TO FRUITION. HYUNDAI NEEDS TO EXPEDITE THE ISSUE OF A RECALL BEFORE MORE PEOPLE ARE INJURED AND/OR KILLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957128February 26, 2017
STEERING
WHEN DRIVING STEERING COLUMN RATTLES AND SHAKES WHEN BRAKING OR GOING OVER BUMP OR POT-HOLES.IT ALSO MAKES A CLICKING NOISE WHEN TURNING WHEEL AT RESTS LIKE SOMETHING IS LOOSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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