Hyundai Sonata Complaints (2011)

3,476 consumer complaints on file.

#11057393December 29, 2017
ENGINE
ON 7-18-2017 MY 2011 HYUNDAI SONATA LOST POWER AS I WAS DRIVING IN THE CITY AND I WAS ABLE TO COAST TO SAFER PLACE OFF A BUSY ROAD. IMMEDIATELY FELLOW DRIVER ALERTED ME THAT THERE IS FIRE UNDER THE FRONT OF THE CAR. 911 WAS CALLED BUT THE FIRE DEVELOPED VERY QUICKLY AND THE CAR WAS NOT SAVED. SPECIAL CHEMICALS WERE USED TO PUT OUT THE FIRE. THE POLICE ORDERED THE VEHICLE TO BE TOWED. ON 7-19 I INFORMED HYUNDAI DEALERSHIP IN DES PLAINES ILLINOIS OF THE EVENT AND OFFERED THEM THE VEHICLE TO INSPECT IF NEEDED. THEY DECLINED AND TOLD ME TO OPEN THE CASE WITH HQ. I CONTACTED THEM AND CASE WAS OPEN AS THE VEHICLE WAS UNDER RECALL FOR DANGER OF ENGINE CATCHING FIRE. ASKED THEM TO TAKE POSITION OF THE VEHICLE OR AGREE TO PAY STORAGE CHARGES BUT THEY DECLINED. OVER ONE MONTH LATER HYUNDAI REQUESTED ME TO PROVIDE THE VEHICLE FOR INSPECTION. THE CAR WAS NO LONGER AVAILABLE AND CASE WAS CLOSED AS THERE WAS NO VEHICLE TO INSPECT. POLICE REPORT ALONG WITH PICTURES WERE SUBMITTED TO HYUNDAI WITH THE ORIGINAL CLAIM.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11057312December 29, 2017
STEERING
UNABLE TO DRIVE SAFELY DUE TO STEERING WHEEL PRODUCING CLICKING SOUND DUE TO FAULTY GEARBOX SHAFT SELECTOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057054December 28, 2017
EXTERIOR LIGHTING
I'VE REPLACED MY BOTH MY HEADLIGHTS AND BRAKE LIGHTS AT LEAST 4 TIMES WITHIN THE LAST 6 MONTHS AND HAVE BEEN TOLD BY THE FAULKNER HYUNDAI DEALER THAT THERE IS NOT AN ISSUE. THERE IS NO WAY THAT I SHOULD BE REPLACING IT SO MANY TIMES, THERE HAS TO BE SOMETHING WITH EITHER A FUSE OR ELECTRICAL ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056622December 26, 2017
STEERING
TL* THE CONTACT OWNS A 2011 HYUNDAI SONATA. WHILE DRIVING APPROXIMATELY 30 MPH, THE STEERING SEIZED AND CAUSED THE CONTACT TO CRASH INTO A PARKED VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED BEFORE OR AFTER THE FAILURE. THE CONTACT STATED THAT THE AIR BAGS DID NOT DEPLOY AND SHE SUFFERED A HEAD INJURY, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT DEALER. LITHIA HYUNDAI OF ODESSA (5000 JOHN BEN SHEPPERD PKWY, ODESSA, TX) WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 10V426000 (STEERING) WAS RELEVANT TO THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 38,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11056095December 22, 2017
UNKNOWN OR OTHER
STARTER PROBLEM, AND PROBLEMS WITH STARTER MOTOR LEVER, ONE MONTH AFTER PURCHASING, THIS CAR THERE WERE CONTINUOUS PROBLEM WITH IT STARTING AND NO ONE TOLD US ABOUT THIS AND CONTINUOUS PAYING FOR DIAGNOSTIC, UNTIL NOW THE CAR STARTED AND STOPPED STOPPED WHEN BACKING AND STOPPED IN THE MIDDLE OF FLOW OF TRAFFIC, AND FEARING FOR MY LIFE, AND HYUNDAI DIAGNOSTIC MACHINES ARE NOT WORKING, CORRECTLY THEY DON'T IDENTIFY EVERYTHING WRONG, YOU HAVE TO CONTINUESLY HAVE IT PLACED ON DIAGNOSTIC MACHINE AND YOU CONTINUE TO PAY, EACH TIME
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056170December 22, 2017
ENGINE, STEERING
MY CAR MODEL, HYUNDAI SONATA 2011, HAS BEEN RECALLED FOR ENGINE ISSUES. I CHECKED THE VIN NUMBER OF MY CAR AND MY CAR HAS BEEN AFFECTED. WHEN I TOOK MY CAR TO DEALERSHIP THEY TOLD ME BECAUSE MY CAR IS NOT MAKING A CLICKING NOISE THEY WILL NOT FIX IT. I TOLD THEM THAT MY CAR HAS BEEN RECALLED AND I WANT THEM TO TAKE CARE OF IT. THEY REFUSED IT BECAUSE ACCORDING TO THEM THEY DID NOT HEAR ANYTHING. RECENTLY MY CAR STARTED MAKING CLICKING NOISES WHEN I TURN MY WHEEL. IT SEEMS THAT THE STEERING WHEEL IS LOOSE. I CAN ESPECIALLY FEEL IT WHEN I GO THROUGH BUMPS. EVEN WHEN I AM STOPPED AND TURN THE WHEEL FROM SIDE TO SIDE I CAN HEAR THE NOISE. I AM HOPING THAT WHEN I TAKE MY CAR TO DEALERSHIP THEY WILL FIX THE PROBLEM AS I SAW A RECALL FOR THIS ISSUE AS WELL. LOOKS LIKE THE DEALERSHIP ONLY WANTS TO FIX THE SMALLER TYPE OF RECALLS AND NOT THE MAJOR PRICY ONES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055939December 21, 2017
AIR BAGS
VEHICLE AIRBAG LIGHT WENT ON AND STAYS ON WHEN STARTING CAR ON 12/09/2017. PASSENGER AIRBAG INDICATOR BLINKS. VEHICLE HAS NEVER BEEN INVOLVED IN A CRASH. THERE WAS NOTHING DONE TO THE CAR THAT SHOULD HAVE CAUSED AN ISSUE WITH THE AIRBAGS OR ANY SENSORS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055781December 20, 2017
ENGINE
CHECK CHARGING SYSTEM WARNING COMES ON. HAVE BROUGHT TO DEALERSHIP TWICE BUT THEY DO NOT KNOW WHAT IS WRONG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055571December 19, 2017
AIR BAGS, SEAT BELTS, STEERING
AIRBAG WARNING ON DASHBOARD, STEERING WHEEL COMPONENTS SUCH AS VOLUME, CRUISE CONTROL, RESET MILEAGE AND THE REST OF THE TABS DO NOT FUNCTION ON THE STEERING WHEEL, REAR LEFT SIDE BRAKE LIGHT BULB HAS TO BE REPLACED EVERY FOUR MONTHS, FRONT RIGHT SIDE/DRIVER'S SIDE HEAD LIGHT BULB WONT' COME ON AFTER REPLACING THE LIGHT BULB, INSIDE THE CAB THE ABOVE NIGHT/PASSENGER AND REAR GUEST LIGHTS WON'T COME ON, AFTER AN OVERALL TUNE UP SUCH AS OIL, FILTERS, LIQUIDS AND PLUGS THE ENGINE WARNING LIGHT COMES ON FOR TWO DAYS/48 HOURS. THE VEHICLE ENGINE STARTS AND RUNS NORMAL EVERY DAY. THE PROBLEM IS MORE ELECTRICAL BY THE ABOVE INFORMATION. THE LOCAL HYUNDAI DEALERSHIP WOULD LIKE FOR US TO TAKE THE VEHICLE IN TO CHECK FOR THE PROBLEM. ABOUT A YEAR AGO OR LESS WE HAD A VEHICLE RECALL ON TWO SPECIFIC ITEMS. AFTER TAKING OUR VEHICLE TO THE DEALERSHIP TO SEE ABOUT THE TWO RECALLS. ONE OF THE RECALLS WAS LOOKED INTO AND FIXED. THE SECOND RECALL WAS NEVER FIXED AND THE CAR ENGINE WAS RUNNING IN THE WORST MANNER, THE ENGINE WOULD RUN AND STALL, AT A STOP LIGHT WHILE THE ENGINE WAS RUNNING, THE ENGINE WOULD MISFIRE. WE WERE AT THE DEALERSHIP AND THEY WANTED US TO LEAVE OUR VEHICLE SO THAT IT COULD BE CHECKED BY THEIR TECHNICIANS WHILE IN THE PROCESS WE WERE TOLD THAT WE WERE RESPONSIBLE FOR THE PROBLEM OR VEHICLE MISFIRING/STALLING OF THE ENGINE. WE CALLED THE 888-327-4236 FOR ASSISTANCE AND OUR PROBLEM WAS SOLVED. BY HAVING YOUR GROUP CONTACTING THE DEALERSHIP AND HAVING OUR SECOND VEHICLE RECALL FIXED AND SOLVED. THAT'S THE MAIN REASON FOR NOT GOING BACK TO THE DEALERSHIP, APPARENTLY THEY ARE THE ONLY ONES IN TOWN. ANY SUGGESTIONS OR ADVICE WOULD BE GREATLY APPRECIATED. IF WE HAVE TO GO BACK TO THE DEALERSHIP, WE'D GO BACK BUT ONLY WITH YOUR ASSISTANCE. THANK YOU. EMAIL [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054957December 15, 2017
AIR BAGS, ELECTRICAL SYSTEM
AIRBAG INDICATOR LIGHT CAME ON (AND STAYED ON) WHEN I STARTED THE VEHICLE IN A PARKING LOT ON 12/13/2017. I IMMEDIATELY BROUGHT THE VEHICLE TO THE DEALERSHIP AND THE DEALERSHIP SAID IT WAS RELATED TO THE PASSENGER SIDE AND THAT THE PASSENGER SIDE AIRBAG WOULD NOT DEPLOY UNTIL THE PROBLEM WAS FOUND AND NECESSARY REPAIRS COMPLETED. RESEARCH SHOWS THAT THIS IS A PERVASIVE ISSUE IN HYUNDAI SONATAS FOR ALL MODEL YEARS TO DATE. SEVERAL FORUMS DISCUSS THIS SAME ISSUE AND I SEE THAT SEVERAL COMPLAINTS HAVE BEEN SUBMITTED THROUGH THE NHTSA AS WELL. THIS ISSUE INVOLVES BOTH THE AIRBAGS AND THE ELECTRICAL SYSTEM (SENSORS; PASSENGER SEAT TRACK) AND POSES A MAJOR SAFETY RISK. I WAS ALLOWED TO BRING THE CAR HOME, IN ORDER TO WEIGH MY OPTIONS. I HAVE DRIVEN THE CAR ONCE, AND CYCLED THE CAR ON AND OFF IN MY DRIVEWAY. THE AIRBAG DASH INDICATOR REMAINS ILLUMINATED. THE COST TO REPAIR THIS ISSUE FEELS EXORBITANT, ESPECIALLY SINCE IT APPEARS TO BE MORE RELATED TO MANUFACTURER DEFECT THAT NORMAL WEAR AND TEAR. I AM NOW STUCK PAYING $1500 OR FEELING COMPLETELY UNSAFE HAVING A PASSENGER RIDE IN MY FRONT SEAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054813December 14, 2017
AIR BAGS
AIRBAG LIGHT IS ON, HYUNDAI DEALER INSPECTED AND SAID REPLACEMENT WAS REQUIRED AT A COST TO ME OF APPT $ 1,200.00.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054081December 12, 2017
ENGINE
WHILE DRIVING ON THE FREEWAY, ALL THE WARNING LIGHTS ON MY CAR'S DASHBOARD LIT UP ALL AT ONCE, AND SUDDENLY MY CAR STALLED. I IMMEDIATELY TRIED REPEATEDLY TO RESTART IT AND IT WOULDN'T START. MY CAR WAS TOWED TO A NEARBY MECHANIC SHOP AND I WAS TOLD THAT MY CAR'S ENGINE HAD TO BE REPLACED. I WAS IN DISBELIEF, SO THEN HAD MY CAR TOWED TO A HYUNDAI DEALER AND WAS TOLD THAT MY CAR WAS INDEED GOING TO NEED A NEW ENGINE. I WAS TOLD THAT I WOULD RECEIVE NOTICE WITHIN 72 HOURS, AS TO WHETHER MY CAR'S ENGINE WOULD BE REPLACED BY HYUNDAI DUE TO A RECALL THAT AFFECTED MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054091December 12, 2017
ENGINE
ENGINE FAILURE DUE TO METAL DEBRIS THAT MAY NOT HAVE BEEN REMOVED DURING MANUFACTURING. LOUD AND IRREGULAR KNOCKING AND SQUEAKING NOISES FROM THE LOWER PORTION OF THE ENGINE. WHILE DRIVING ON THE HIGHWAY 126 IN COLUMBIA SC MY CAR STARTED WITH THIS LOUD NOISE I WAS IN THE MIDDLE LANE HAD TO MOVE OVER QUICKLY TO THE RIGHT LANE WHERE I HAD TO IMMEDIATELY PULL OVER OFF THE ROAD BECAUSE MY CAR CUT OFF. VERY DANGEROUS TO BE IN MOTION ON A HIGHWAY AND HAVE YOUR CAR OUT OF NO WHERE MAKE A LOUD NOISE BEFORE YOUR CAR COMPLETELY TURNING OFF. ACCORDING TO THE INSPECTOR THE NHTSA ISSUED RECALL 15V568000 MY VEHICLE MANUFACTURED ON 8/27/10 WAS ONE OF THE UNITS THAT SHOULD BE INCLUDED. HOWEVER HYUNDAI HAS NO RECORD OF A RECALL FOR MY MODEL YEAR 2011, PLEASE TELL ME WHY MY CAR IS NOT ON A LIST WITH A RECALL? I DO HAVE A COPY OF DOCUMENTATION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054236December 12, 2017
VEHICLE SPEED CONTROL
AFTER A COMPLETE STOP, THE VEHICLE WILL DELAY ITS ACCELERATION, AS IF IT WAS GOING TO TURN OFF, THE AFTER 3-4 SECONDS IT ACCELERATES, IT HAPPENS SEVERAL TIME A DAY WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053823December 11, 2017
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
THE CONTROLS ON MY STEERING WHEEL WILL RANDOMLY QUIT WORKING. THE CRUISE CONTROL WILL WORK FINE ONE TIME AND THEN THE NEXT I CAN'T HIT SET OR THE CANCEL BUTTON WILL BE THE CRUISE OR IT WILL FLIP THROUGH THE OTHER OPTIONS (TRIP BUTTON). IF I HIT THE STEERING WHEEL IN THIS VICINITY IT WILL WORK CORRECTLY SOMETIMES. THE VOLUME BUTTON WILL EITHER MUTE, OR THE + WILL ACTUAL DECREASE THE VOLUME. THE BUTTON TO CHANGE THE STATION (PRESETS) WILL CHANGE THE MODE (AM, CD, SIRIUS...) SOMETIMES ONE DIRECTION (UP) WORKS AND THE OTHER DOES SOMETHING ELSE RANDOM. ALL OF THE STEERING WHEEL CONTROLS SEEM TO HAVE A MIND OF THEIR OWN AND DO NOT WORK CORRECTLY MOST DAYS VS SOME DAYS THE BUTTONS WORK FINE. I TOOK IT TO THE DEALERSHIP PRIOR TO THE WARRANTY EXPIRING AND IT WORKED FINE. NEXT DAY, ISSUES AGAIN. I SAW OTHER COMPLAINTS ABOUT THIS BUT CAN'T SEEM TO MAKE IT HAPPEN WHEN I NEED IT TO. FRUSTRATING SINCE IT IS SAFER TO USE THESE CONTROLS THAT THE BUTTONS ON THE DASH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053497December 8, 2017
FUEL/PROPULSION SYSTEM
I HAVE NOTICED A VERY STRONG SMELL OF GASOLINE. THE SMELL IS SO STRONG THAT I HAD TO ROLL MY WINDOWS DOWN BECAUSE I WAS STARTING TO GET DIZZY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052964December 7, 2017
ENGINE
TL* THE CONTACT OWNS A 2011 HYUNDAI SONATA. WHILE DRIVING 25 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE BEGAN DRIFTING TO THE LEFT SIDE OF THE ROAD. THE CONTACT COULD NOT RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC'S AUTO SHOP. HERITAGE HYUNDAI TOWSON IN TOWSON, MARYLAND WAS MADE AWARE OF THE FAILURE AND STATED THAT THE ENGINE SEIZED BECAUSE THERE WAS NO OIL IN THE VEHICLE, WHICH WAS CONTESTED BY AN INDEPENDENT MECHANIC WHO STATED THAT THERE WAS INDEED OIL IN THE VEHICLE. THE SOURCE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 97,097.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052662December 5, 2017
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
2011 HYUNDAI SONATA. CAR WAS IN MOTION IN BUSY TRAFFIC AND ENGINE SEIZED WITHOUT WARNING. RIGHT BEFORE STARTED HEARING NOISE UPON ACCELERATION. TOOK CAR TO GET A DIAGNOSTIC DONE, 11/29/17 NOTHING . WAS SENT ON MY WAY 12/02/17 CAR SEIZED AT BUSY INTERSECTION. CAR HAD TO BE TOWED. MECHANIC STATES THE BEARINGS ARE BAD AND ENGINE NEEDS TO BE REPLACED. WE HAVE HAD RECALLS AND ISSUES SINCE PURCHASED DATE 03/05/15.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052612December 5, 2017
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2011 HYUNDAI SONATA. WHILE DRIVING 25 MPH, THE VEHICLE MADE AN ABNORMAL SOUND. THE VEHICLE WAS OPERABLE AFTER IT WAS RESTARTED. AFTER REACHING HER DESTINATION, THE FAILURE RECURRED. THE FAILURE OCCURRED WITHOUT WARNING. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 170,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052049December 3, 2017
ENGINE
THE CAR WAS IN MOTION AT APPROXIMATELY 40MPH WHEN THE OIL LIGHT ON THE DASH ILLUMINATED. THE ENGINE THEN SHUT OFF, CAUSING A LOSS OF POWER AND ABSENCE OF BRAKING ASSIST, WHICH MADE THE CAR VERY DIFFICULT TO STOP. THE CAR DID START AGAIN, BUT MADE A LOUD BANGING/CLUNKING NOISE. I DROVE IT THE NEXT DAY AND IT DID THE SAME THING AGAIN, AND THE CLUNKING BECAME LOUDER. IT APPEARS TO HAVE SPUN A BEARING JUDGING FROM THE LOSS OF OIL PRESSURE AND THE NOISE (OIL LEVEL CHECKS OUT FINE). THIS COULD HAVE CAUSED A SERIOUS ACCIDENT IF IT HAD HAPPENED ON BUSY ROADWAY LIKE THE ONE THAT I TRAVEL TO AND FROM WORK. THIS OCCURRED WITH APPROXIMATELY 115,300 MILES ON THE ODOMETER. I HAD THE RECALL 132 INSPECTION DONE ON THIS CAR AT 110,485 MILES, AND IT PASSED AT THAT TIME. PLEASE NOTE THAT THIS DANGEROUS FAILURE IS STILL HAPPENING AFTER THE RECALL INSPECTION IS PERFORMED. THE INSPECTION PROCEDURE MAY NOT BE SUFFICIENT TO DIAGNOSE THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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