Hyundai Sonata Complaints (2016)

888 consumer complaints on file.

#11429616August 18, 2021
ENGINE
Lots of noise and car started smoking and stopped working while I was on the highway
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429490August 17, 2021
LATCHES/LOCKS/LINKAGES:TRUNK LID:LATCH
My trunk has opened while driving and now my trunk will not open at all, even with the manual key.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428325August 9, 2021
ENGINE
*The engine is the component with the issue. The car is at the dealership and has been for the past almost 6 weeks. *The car started "stuttering" or "stalling" while my son and I were in the car. My son has special needs. Luckily, it happened on our street and I was able to get back to my home. *The dealership has identified the problem: The car was 3 quarts low on oil and the oil had been leaking into the spark plugs. The car only has around 32500 miles on it. Hyundai has requested an oil consumption test. This requires me to drive it 1000 miles and have oil checked. They want me to do this 3 times! I will not feel safe doing that, knowing that oil is leaking into the spark plug assembly. I transport my special needs son and another young man who is severely autistic. I cannot take the chance of the car stalling while out driving possibly causing an accident. I barely put 50 miles on my car during a week. It will take me forever to do the oil consumption test. They know oil is leaking into the spark plugs. *The car started having issues (while in reverse) a week before the check engine light came on. No other warning lamps or messages appeared. Blue Link was contacted. They said the error code indicated a Powertrain problem. I had to have the car towed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427973August 6, 2021
VISIBILITY:FIXED PANARAMIC ROOF/SKY LIGHT ASSEMBLY, VISIBILITY:SUN/MOON ROOF ASSEMBLY
Panoramic sunroof detached from vehicle once let up and wind pushes in. Sunroof was lifted up and blown out on interstate almost causing a wreck
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11426583July 27, 2021
ELECTRICAL SYSTEM, ENGINE
Fuel Pump Control Module replaced before 50,000 mi. - 58,539 mi. got my 2016 Hyundai Sonata Sport for ECM Update. Told dealership I heard ticking/clicking noise coming from engine; said oil was low and suggested oil change & low key battery was causing issues. Oil consumption was more and more 1qt every 2,000 mi, then 1qt every 1,000 mi. 1/29/21 at 90,340 mi, on the turnpike (70 MPH), car check engine light came on, car started vibrating VERY bad, pulled over & LIMP mode had activated. Hyundai dealership was 5 miles away, - found cylinder 2 had a misfire(s) - one of 2 exhaust valves burned a hole through; valve seat - damaged. Cylinder head and exhaust valves, spark plugs were replaced, & oil change. Engine light came on a couple days later car did not go to LIMP MODE. 2/12/21 at 93,466 mi, took the car to Hyundai for service again, Exhaust CAM Phaser failing, Replaced CVVT & Timing Chain Tensioner & RTV silicone. 4/21/21-103,821 mi. went for an oil change & oil consumption test, went back after less than 1,000 mi, Hyundai dealership stated that the car was .73 qts low and normal, I checked before the service, oil was closer to the "E" than "F". Dealership unreliable; did not complete test. Adding oil about 2 qts every 1,000 mi. Car was also idling weird NO warning lights. 7/22/21, catastrophic break down while driving on the Turnpike (70 MPH), car died, after all lights and gauges shot up. NO warning lights before issue. Lost power steering, coasted at 70 mph to 0 mph (in 30 seconds), barley to side of the road, late night needed a tow. Battery & Alternator fried because of this - replaced next day. Car starts now; wont get past 2,000 RPM & stalls out after 5 mins of running in "P"- NO warning lights, Engine rocks before shut off. NO warning lights on after restarting. Called HYUNDAI Corp. case sent to supervisor, no help getting the car to dealership, no rental, told not to expect a call before 8/3/21. All oil services completed at or before suggested intervals.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426531July 26, 2021
ENGINE
The intake manifold control runner motor has had to be replaced in my car multiple times. Twice from may 2021 to July 2021. The check engine light would come on and would reduce car performance drastically. Code scanner gave the p200a performance bank 1.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425097July 16, 2021
ENGINE
From April of 2020 to July of 2021. I have had 3 sets of 3 oil consumption tests for my car at 3 different Hyundai dealerships. I have spent $400-500 dollars on oil changes, oil filter cleaning, and fixing an oil peg that was broke. Which was not brought to my attention right away even though I was going to dealer ships almost every month this year. I just finished the final oil consumption test here in Conroe, Texas. Even though from the latest oil consumption tests, I have burnt .50-1 full quart of oil. They still have denied me an engine replacement. My oil changes does not last 5k miles but barely 1k. The oil is always black, it never is honey gold for long . Because Hyundai is not giving me a new engine to resolve this issue despite all these tests and there being a lawsuit on this make /model. I now have to pay for an oil change every month rather than the average of 2 times a year. I do feel treated unfairly and not heard by Hyundai. It does not feel right to not have this fixed. I understand it is out of warranty . Can I please open an investigation on this matter ? Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422860June 29, 2021
ENGINE
The contact owns a 2016 Hyundai Sonata Hybrid. The contact stated that while receiving an oil change, the dealer informed the contact that there was an abnormal sound from the engine compartment. The contact stated that the check engine warning light was illuminated. The vehicle was towed and diagnosed but not yet repaired. The manufacturer was informed of the failure. The contact was informed that the Vin was not under recall. The failure mileage was approximately 157,035.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422663June 28, 2021
ENGINE
The contact owns a 2016 Hyundai Sonata. The contact stated that the vehicle was consuming an excessive amount of engine oil. The contact stated that the oil level warning light was illuminated. The vehicle was diagnosed, but not repaired. The manufacturer was informed of the failure and confirmed that the Vin was not under recall. The failure mileage was approximately 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422414June 26, 2021
ENGINE
I received Hyundai's Recall notice for Recall Campaign 198 regarding premature connecting rod bearings. I scheduled a service appointment at First Hyundai at 270 E Washington St, North Attleborough, MA 02760. (508) 699-4700 for April 29th, 2021. My car's engine started making noises on April 24th, 2021. I stopped the vehicle and had it towed to First Hyundai (listed above). The dealership took more than 7 days to inspect the vehicle and diagnosed it as connecting rod failure requiring a new engine. I contacted Hyundai customer service to arrange for "alternate transportation". Hyundai assigned me a case manager on 5/18/2021, but despite multiple phone calls and messages, I was not able to actually speak to my case manager until 5/25/2021. Hyundai refused to authorize alternate transportation prior to this, and when I spoke to my case manager she would only authorize reimbursements up to $30.00 per day for a Hyundai rental vehicle and $20.00 per day for a non-Hyundai vehicle. I have been unable to secure alternate transportation from Hyundai, as there are no rental vehicles available at the prices Hyundai is willing to reimburse me for. It has now been more than 60 days, and my dealer has notified me that there will be further delays, even though they have received all of the necessary parts to repair my vehicle. I have kept extensive notes of the more than 25 phone calls I have made to both Hyundai and the First Hyundai dealership regarding this issue. At this point, I need assistance forcing Hyundai to honor the recall agreement they made.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420777June 13, 2021
ENGINE
The 2016 MY Sonata has been driven all across the state due to business. During a recent trip of a couple hundred miles, upon returning home, the vehicle shuddered and failed the next day. The vehicle was towed to the nearest Hyundai dealer, and was to be diagnosed. It took longer than expected, and upon calling back to determine the issue, they said the "engine was gone." They reached out to Hyundai corporate and were told the same thing. There were no other signs or symptoms, and the vehicle operated normally during the long trip home.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417826May 19, 2021
ENGINE
The engine begins to shake and makes a dieseling sound, the check engine light comes on, and we lose power to car. As we remove our foot from the gas, the light goes out and the engine stops. Sometimes it comes back on again and we have to pull to the side of the road and turn the car off. After that the check engine light goes away. When the light comes on, power to the engine is immediately cut and reduces as you press the accelerator pedal.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417828May 19, 2021
ENGINE
The contact owns a 2016 Hyundai Sonata Hybrid. The contact stated while driving 15 mph, the vehicle loss motive power and shuddered while the accelerator pedal was being depressed. There was no warning light illuminated. The contact pulled over and restarted the vehicle however, the failure persisted. The contact took the vehicle to the local dealer however, the vehicle was not yet diagnosed nor repaired. The contact was concerned that the failure was engine related. The manufacturer was made aware of the failure. The failure mileage was 99,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416438May 13, 2021
AIR BAGS
THE AIRBAG INDICATOR LIGHT CAME ON WHILE I WAS DRIVING. I CONTACTED THE DEALER WHO WAS UNABLE TO INSPECT FOR A PERIOD OF TIME. DURING THE PERIOD OF TIME, THE SENSOR NO LONGER LIT. I BROUGHT IT TO A LOCAL MECHANIC WHO CHECKED THE CODES. IT APPEARED THE DRIVER'S SIDE AIRBAG HAD ILLUMINATED THE SENSOR. HE TRIED TO REPLACE BUT IT'S ON 6 WEEKS BACK-ORDER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415520May 7, 2021
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
YES I WAS DRIVING ON THE EXPRESSWAY I SAW SMOKE COMING FROM MY VENTS. I MADE IT TO THE NEAREST NEIGHBORHOOD BY MY HOME STOPPED FOR IT TO COOL DOWN FOR 10 MINUTES I START MY CAR BACK UP & IT WAS PERFECTLY FINE BY TIME I MADE IT TO A STOP SIGN IT CAUGHT ON FIRE WHILE I WAS IN THE CAR. THE FIRE DEPARTMENT TOLD ME IT WAS DUE TO AN ELECTRIC/ENGINE PROBLEM & NOTHING WAS MY FAULT. I DON'T HAVE INSURANCE TO COVER IT. THE NEXT MORNING I FOUND OUT ON THE INTERNET THAT ALL HYUNDAI'S AND KIAS HAVE A RE CALL ON CARS DUE TO ENGINE FIRE RISK. I WAS REALLY DEVASTATED WHEN I FOUND OUT THAT MY CAR HAS BEEN ON RE CALL NOT ONCE OR TWICE BUT THREE TIMES. BY LAW, IAM AUTHORIZE TO GET A CAR OR A CHECK OF HOW MUCH THE CAR IS WORTH. I TALKED TO HYUNDAI MOTOR AMERICA HEADQUARTERS MRS.GRETCHEN TOLD ME THAT THEY NOTIFY ME AT THE ADDRESS THAT THE CAR WAS REGISTERED IN & NOT MY CURRENT ADDRESS AND ALSO SHE STATED IT'S MY FAULT. WHICH I DON'T UNDERSTAND HOW WHEN NOBODY CALLED TEXT OR EMAIL ME PERSONALLY JUST TO SEE IF I MADE IT TO MY RE CALL APPOINTMENT IN JANUARY. NOT ONLY I HAD ANOTHER ONE IN MARCH I DIDN'T KNOW ABOUT AS WELL THEN THEY HAVE ANOTHER RE CALL I JUST FOUND OUT ABOUT IN JUNE HYUNDAI BETTER AND HAS TO DO SOMETHING NOW I COULD OF LOST MY LIFE & I LOST EVERYTHING I HAD MY PHONE FEDEX EQUIPMENT IMPORTANT PAPERWORK ETC. FYI INSURANCE HAS NOTHING TO DO WITH A RE CALL CAR. BY LAW I SUPPOSE TO GET SOMETHING FOR THAT
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11415100May 4, 2021
ENGINE
I WENT TO START MY CAR ON MAY 3, 2021 TO GO HOME AND MY CAR WAS SPUTTERING AND THE CHECK ENGINE LIGHT WAS ON. THE DEALERSHIP CAN'T GET TO MY CAR FOR 2 WEEKS. MY CAR BURNS OIL AND DOESN'T MAKE IT FROM OIL CHANGES. I HAVE HAD MY SPARK PLUGS REPLACED WHEN IT DID THIS THE LAST TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414736May 1, 2021
ENGINE
IN OCT..2020 MY SONATA WAS AT PEP-BOYS AUTO FOR A SYNTHETIC-OIL CHANGE. PEP-BOYS CALLED ME TO ADVISE CAN'T SERVICE THE CAR FOR THE OIL CHANGE. SINCE LAST OIL CHANGE 6K MILES AGO THEIR WAS NO OIL IN THE ENGINE. THEY SAW THIS SEVERAL TIMES IN THE LAST YEAR WITH 2.0 ENGINE, THEY WANT NO RESPONSIBILITY AND SAID TAKE YOUR CAR TO THE DEALER & OPEN CASE THE ENGINE HAS A SERIOUS FLAW, IT BURNS THE OIL WITH THE GASOLINE. THEY SAID A RECALL? DOCUMENTS ATTACHED. I WENT TOTEXAN HYUNDAI, PUT MY CAR THROUGH A SERIES OF TESTS EVERY 1000 MILES. I WAS TOLD THE ENGINE CAN BE REPLACED YOU IN THE 10 YRS, HOWEVER YOU OVER THE 100K MILES,WILL NOT B COVERED, A HYUNDAI MOTORS WOULD COVER 50% . WAS TOLD ENGINES LAST 250-300K MILES. I SPENT OVER 2K FOR EXT. WARRANTY. IT RAN OUT AT 100K. HYUNDAI HAS NOT BACKED UP THEIR CAR. SONATA HYBRID WAS SOLD TO ME BEING DEPENDABLE & LASTING YEARS. IT FAILED TERRIBLY, I MAINTAINED MY CAR ALWAYS AND NOW NEED NHTSA PLEASE HELP. ON HYUNDAI FORUMS MANY2.0 HAVE SAME SITUATION WITH OIL DISAPPEARING. I PREPAID ON CREDIT CARD $3531.00, TEXAN HYUNDAI PLACED ORDER FOR A NEW ENGINE. BACK ORDERED. DATE TO FIX WILL BE IN DURING THE MONTH OF JULY2021. ALL MILES R HIGHWAY TO AND FROM, KATY TO BRENHAM COLLEGE HAS NO HILLS ALL STRAIGHT RUN SINCE DAY BOUGHT. THESE ENGINES SHOULD LAST, THERE IS A FAILURE IN DESIGN? NOT DEPENDABLE CAR. VERY DEFECTIVE 2.0 ENGINE. LAST 2 YR'S I WOULD SMELL BURNING OIL IN MY CAR, I WOULD OPEN THE WINDOW SINCE NO LIGHTS ON DASH. NO OIL IN THE ENGINE, NO DASH LIGHT? PEP-BOYS SAID THOSE LIGHTS NEVER WERE LIT ON THE DEFECTIVE CARS. IF LIGHT WOULD HAVE TAKEN TO THE DEALER FOR SERVICE. MY RECORDS WHICH SHOW THIS CAR WAS PROPERLY MAINTAINED. HYUNDAI SHOULD FIX 2.0 ENGINES, FOLKS LIKE ME ARE IN A HARD SITUATION. THANK YOU FOR HEARING MY SITUATION. SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413921April 26, 2021
ENGINE
MY ENGIN IS BURNING OIL IT SMOKES I HAD IT CHECKED FOR LEAKS BY A MECHANIC SHOP AND NO LEAKA ARE FOUND I WAA INFORMED THAT IS A KNOWN PROBLEM WITH HYUNDAI AND IT WILL EVENTUALLY NEED TO BE REPLACED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11408676April 18, 2021
ENGINE
ENGINE FAILURE AT 103,000 MILES. I WAS GETTING GAS AND AS I DRIVING AWAY, I HEARD SOMETHING POP AND I IMMEDIATELY LOSE POWER AND MY ENGINE WAS KNOCKING. I CHECKED TO SEE IF THERE'S A RECALL AND I DON'T SEE ONE. I DON'T KNOW WHAT TO DO AT THIS POINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11408066April 14, 2021
ENGINE
TL* THE CONTACT OWNS A 2016 HYUNDAI SONATA. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED WITH THE SPARK PLUGS NEEDING TO BE REPLACED. THE VEHICLE HAD BEEN REPAIRED HOWEVER, THE FAILURE RECURRED. THE CONTACT HAD THE VEHICLE TOWED TO MATTHEWS HYUNDAI OF SYRACUSE (2601 ERIE BLVD E, SYRACUSE, NY 13224) WHERE IT WAS DIAGNOSED WITH THE ENGINE NEEDING TO REPLACED. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE AND INFORMED THE CONTACT THAT THEY COULD NOT ASSIST EVEN THOUGH THE VEHICLE WAS UNDER WARRANTY. THE FAILURE MILEAGE WAS APPROXIMATELY 104,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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