Hyundai Sonata Complaints (2013)

2,025 consumer complaints on file.

#11501463January 12, 2023
ENGINE
The contact owns a 2013 Hyundai Sonata. The contact received notification of NHTSA Campaign Number: 17V226000 (Engine and Engine Cooling). The contact stated while driving 40 MPH, the vehicle made ticking sounds, and then the engine seized with several unknown warning lights illuminated. The vehicle was towed to her sister's residence and then to the dealer. The dealer determined that the engine needed to be replaced; however, the dealer was awaiting the manufacturer's approval for the engine replacement. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure. The contact stated that the vehicle previously had the engine replaced in 2019. The failure mileage was approximately 180,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500477January 6, 2023
ENGINE
The contact owns a 2013 Hyundai Sonata. The contact stated that the vehicle was experiencing excessive oil consumption. The contact stated that he had been adding a quart of engine oil to the vehicle every 1,000 – 1,500 miles. The vehicle was taken to an unknown dealer who informed the contact that it was a known failure. The contact stated while driving 65 PMH, the vehicle began to stall and sputtered. Additionally, there was black smoke coming out of the exhaust pipe. There was no warning light illuminated. The contact was able to veer to the side of the road. The vehicle was towed to the dealer where it was diagnosed that the crankshaft was releasing metal shavings into the oil. The dealer completed unknown repairs on the vehicle however, the failure reoccurred while driving. The vehicle was taken to a second dealer, Roswell Hyundai (1909 W 2nd St, Roswell, NM 88201) where unknown repairs were completed; however the failure persisted. The manufacturer was notified of the failure and informed the contact that they could not cover the engine replacement as the failure was not significantly severe. The contact stated that both dealers informed him that he would need to continue driving the vehicle until the engine experienced a complete failure; then, the manufacturer would cover the engine replacement. The vehicle was not repaired. The failure mileage was approximately 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500224January 4, 2023
EXTERIOR LIGHTING
The brake lights keep blowing every time I replace them & have read other cases where light casing may melt when the bulb blows
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498359December 21, 2022
ENGINE
The contact owns a 2013 Hyundai Sonata. The contact stated while driving 60 MPH, there was smoke coming from the vehicle, with an abnormal fuel odor. There was no warning light illuminated. The contact pulled over and left the vehicle at the scene. The contact called the dealer who linked the failure to the fuel line. The manufacturer was notified of the failure and informed her that there were no recalls on the vehicle. The vehicle was not repaired. The failure mileage was approximately 190,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498253December 20, 2022
UNKNOWN OR OTHER
My wife was driving as normal, suddenly got an alert! Loud noise, Hybrid System Warning, Safely Stop and Do Not Drive! Stranded in the middle of nowhere with this issue! ????? Towed it to my house. Next day, car works fine. But we are completely scared to drive it now! Took to dealership and they said $3,000 for the part and labor. Are you f’ing serious!? This is not. Wear and tear issue. The hybrid system should abruptly stop and make it so I cannot drive the car! For no apparent reason!? This is completely bullshit! I’ve seen online many complaints that it’s happened after 5,000 miles. Who cares that my car is 9 years old and has 92,000 miles. ???
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498310December 20, 2022
STEERING
Plastic Steering coupler wore out. Causing metal on metal rubbing. The mechanic I use for car maintenance/repair told me the part cost $10. The part is small but the labor is more intensive. I was charged $454 to replace a $10 part.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497524December 15, 2022
ENGINE
I was driving to working and I was going about 75 mph and then I started losing power. My speed reduced to slowly and a loud knocking was coming from my car. There was hesitation and shaking as I drove it to the side of the road. As I tried to accelerate to safely move to the side of the road the knocking continued. There is a lot of shaking. The next day the car would shaking and knock for 10-15 seconds and then shut off completely.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497173December 13, 2022
FUEL/PROPULSION SYSTEM
I had my car recall fixed on 12/10/2022 at the Burns Hyundai in Marlton NJ. It seems to have failed when I parked my car it smelled like gas and I got out and see gas all over the ground. They were supposed to fix 2 recalls on my vehicle. My gas was empty after I had just filled it. My car would not start. It cranked but didn’t start. There were no warning signs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496010December 5, 2022
ENGINE, FUEL/PROPULSION SYSTEM, FIRERELATED
The car caught on fire while my family was driving it. Nearly killing them in the fire. Witnesses say the fire started underneath the car then went to the engine. There is a TSB recall 227 on those types of cars indicating the fuel tube needed replacement. This car was serviced last in September with an engine replacement at Hyundai dealership. That day the check engine light came on. Police was called, insurance is investigating. Have not contacted manufacturer.
Crash:
No
Fire:
Yes
Injuries:
3
Deaths:
0
#11495893December 3, 2022
ENGINE
I was driving on the freeway when suddenly my car turned off and no warning lights came on. I towed to my mechanic where he tested the starter and battery. He tested the crank to find out the engine is frozen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495666December 1, 2022
ENGINE
The contact owns a 2013 Hyundai Sonata. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with the check engine and several other unknown warning lights illuminated. The vehicle was towed to the dealer, where it was diagnosed that the engine had seized and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and declined the engine replacement due to the vehicle not having the Knock Sensor Detection System (KSDS) Product Improvement Campaign performed. The contact had not yet received notification of the Knock Sensor Detection System (KSDS) Product Improvement Campaign. The failure mileage was 120,970.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495082November 28, 2022
ENGINE
Hello, We experienced a failure on our 2013 Hyundai Sonata VIN [XXX] under NHTSA Recall number 17V22600. The engine failed on 6/21/22. Was at the dealer on 6/22/22. See attached repair order. Recall claim was approved on 7/26/2022. NHTSA Recall number 17V22600. Yes, it was over a month before they looked at the car. Hyundai case number [XXX]. Hyundai said it was expedited. We needed a car. We were not given a loaner car until 7/26/2022 and were told we could apply for a rental car reimbursement if the claim was approved. We rented a car from 6/22/2022 until 7/26/2022. Submitted the rental car information to Hyundai on 7/27/2022. They didn’t give it a case number until 8/8/2022. Rental car case number [XXX]. Since then I have emailed and called many times. [XXX]and[XXX]. I have left several messages for my case manager and her supervisor. [XXX] I’m always told they are not in and nobody else can help me with my reimbursement. Never received a return call. It’s been over five months since I’ve paid for the rental with no payment. See attached status I would like to lodge a complaint regarding how Hyundai fails to handle NHTSA recalls (repair and rental cars) and see if there is any way you could help expedite payment with Hyundai? Thank you for your help. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495170November 28, 2022
FUEL/PROPULSION SYSTEM
Received recall NHTSA Recall Number:22V-312, Fuel Hose Replacement. Contacted Hyundai of Bowie , Service 301-850.-6802. The scheduler explained that the company does not have a plan to correct the problem. The problem has not been confirmed by a dealer or independent service center. I received several recall notices and the response never changes "No remedy available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494937November 26, 2022
ENGINE
Recently when I’m driving on either the freeway or the streets, I’ll get a delayed response in the throttle when I hit the gas. This is very concerning because it has happened once already on the freeway with cars behind me. Prior to this I noticed traction control light randomly turned on at the dash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494970November 26, 2022
ELECTRICAL SYSTEM
Since November 2021, my 2013 Hyundai Sonata is found to have a dead battery on multiple random occasions. I replaced the battery with a brand new battery twice before bringing it in for inspection at a Hyundai dealer on September 1, 2022. The dealer diagnosed the problem as an electrical short circuit within the rear view mirror console and replaced said part for $711. The vehicle has had a dead battery twice since that repair, indicating there is still an electrical draw/short circuit somewhere within the vehicle. Each instance of a dead battery was preceded by rainy humid weather. I brought the vehicle back to the Hyundai dealer on November 14, 2022. I explained that I suspected moisture was getting in somewhere that it shouldn’t be and causing the electrical short circuit thus draining the battery. The Hyundai dealer found no electrical short and documented that the electrical system was performing to specifications (no electrical draw found that exceeds 50MA). There have been no dashboard warning lights or messages indicating the issue. Hyundai has no solution. I have replaced the battery three times within one year. I am concerned that the undiagnosed electrical problem may lead to a fire while parked and off and/or a dangerous failure while driving. Vehicle is available for further inspection upon request.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494986November 26, 2022
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
We were travelling from Minnesota to Arkansas to see our family for thanks giving on 11/24/2022. Car engine starts blinking and engine started to make rattling noise. Took exit and pull over our car in one of the gas station. It was closed, this was our first road trip and first time in Iowa. Called insurance and towed our car to O'reaily auto part. They found out the error code p1326 which is related to engine issue. Looked for nearby Hyundai dealership and booked hotel near them. We went to Hyundai dealer at 7:00am on Friday 11/25/2022. We told them what happened. They told us they will check in our car. We waited from 7am to 1:30pm our car was still outside. At 2pm service manager came and said they cant check our car. We booked rental car ourselves and decided to come back home. We forgot our apartment key went back to get it and they had already started to diagnose our car thinking we are gone. Service guy told me that's engine failure every Hyundai is facing now. My car have 61k miles on it and I bought it in 2020 from Hyundai dealership. I still have 9k loan to pay this car and i cannot afford new car or new engine. I do not have car now and they are saying it can take months to repair my car if it gets approved for engine replacement. Hyundai is playing with my life and put me in depression. I have no option other than to cry. I am feeling so helpless now. Nothing and nobody seems helpful. I try my best to do anything i can and i am just waiting for coming Monday for Hyundai to make excuse to not fix my car. Hyundai is playing with lots of people life. This might be small for them but not for a working people like us. My life is messed up because of them. I cannot sleep at night and I have been calling everywhere if I can get help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494895November 25, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2013 Hyundai Sonata. The contact stated that while her son was driving approximately 65 MPH, the check engine and battery warning lights illuminated, and the vehicle lost motive power and stalled. The vehicle was towed to the local mechanic who indicated that the engine had failed; however, the cause of the failure was not yet determined. The vehicle was not yet repaired. The manufacturer and local dealer were not yet notified of the failure. The contact indicated that the vehicle was previously serviced under the NHTSA Campaign Number: 17V226000 (Engine and Engine Cooling). The failure mileage was 162,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494385November 21, 2022
AIR BAGS
The contact owns a 2012 Hyundai Sonata. The contact stated that while driving at approximately 65 MPH, the vehicle crashed into a deer. During the crash, the front end of the vehicle was severely damaged but the air bags did not deploy. The driver sustained a head contusion, headache, and torso discomfort. The vehicle was later towed away. The cause of the failure was not determined. The local dealer and manufacturer were not notified of the failure. The failure mileage was 240,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11494087November 18, 2022
FUEL/PROPULSION SYSTEM
I CALLED CIRCLE HYUNDAI OVER A MONTH AGO TO SCHEDULE AN APPOINTMENT FOR RECALL #22V-312 AND WAS TOLD I'D BE CALLED WHEN THE PART ARRIVED. I CALLED BACK 2 WEEKS AGO AND WAS TOLD IT WASN'T IN YET. I CALLED TODAY, 11/18/22 AND WAS TOLD THE WAREHOUSE WASN'T RELEASING PARTS FOR THIS RECALL. MY NOTICE STATES TO CALL FOR AN APPOINTMENT FOR THIS TO BE CHANGED OUT. AS A SAFETY MANAGER MYSELF I'M NOW BEING PUT IN HARMS WAY IF THIS PART FAILS AND CATCHES ON FIRE. NOT A HAPPY HYUNDAI CUSTOMER!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493941November 17, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2013 Hyundai Sonata. The contact received notification of NHTSA Campaign Number: 22V312000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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