Hyundai Sonata Complaints (2011)

3,476 consumer complaints on file.

#10628347August 26, 2014
ENGINE
IN THE WINTER ONCE, CAR WOULDN'T START AND IT TOOK A FEW MINUTES TO GET IT STARTED. I BROUGHT IT IN AND THEY SAID IT WAS FINE. IN APRIL IT STARTED MAKING A TERRIBLE NOISE WHILE IDLING AND ACCELERATING. I TOOK IT TO THE DEALER AND THEY CHANGED THE OIL AND THE NOISE WENT AWAY FOR A COUPLE MONTHS. NOISE CAME BACK AND THE ENGINE LIGHT CAME ON. NOW THEY ARE STATING THERE IS SLUDGE IN THE ENGINE AND UNLESS I HAVE PROOF OF ALL MY OIL CHANGES THEY ARE NOT GOING TO HONOR MY WARRANTY. I HAVE CHANGED THE OIL EVERY 3500-6,000 MILES RELIGIOUSLY. I AM NOT SURE HOW THE ENGINE FAILS AT 50,000. I PURCHASED THIS CAR SPECIFICALLY FOR THE WARRANTY AND NOW THEY ARE BACKING OUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628494August 26, 2014
SERVICE BRAKES, EQUIPMENT ADAPTIVE/MOBILITY, STEERING, POWER TRAIN
THE GEAR SHIFT GOT STUCK AND MOVE OUT OF PARK.BRAKE LIGHTS DOES NOT WORK WHEN PRESSING BREAK PEDDLE, WHICH RESENTLY ACCURED,THAT IS TO IT BRAKE LIGHTS.ALSO FOUR MONTHS AGO I BEGIN TO HAVE PROBLEMS WITH MY BRAKES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628556August 26, 2014
STEERING
WITH CAR RUNNING LOOSENESS IN STEERING COLUMN. THERE IS TSB ON IT BUT IF OUT OF WARRANTY CUSTOMER IS RESPONSIBLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10625713August 16, 2014
STEERING
I BROUGHT MY 2011 SONATA INTO THE LOCAL DEALERSHIP FOR AN OIL CHANGE. THE SERVICE ASSOCIATE EXPLAINED THAT MY STEERING COLUMN WOULD NEED TO BE REPLACED AS IT WAS MAKING A CLUNKING NOISE WHEN TURNED LEFT OR RIGHT. I INQUIRED AS TO WHAT WOULD CAUSE THIS AND THEY DID NOT KNOW. THEY WROTE UP AN ESTIMATE TO HAVE THE STEERING WHEEL AND COLUMN REPLACED. THEY INSTRUCTED ME TO GET THIS REPAIRED AS QUICKLY AS POSSIBLE AS THIS WAS A SAFETY HAZARD. IF THIS IS INDEED A SAFETY PROBLEM I THINK THAT HYUNDAI NEEDS TO RECALL THESE MODELS AND FIX THEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621709August 12, 2014
SUSPENSION
MY WIFE WAS DRIVING THE CAR ABOUT 35MPH AND HEARD A VERY LOUD MECHANICAL SOUND ,SAID LIKE SOMETHING METAL/MAJOR FELL OFF UNDER THE HOOD. SHE PULLED OVER AND LOOKED FOR ANYTHING ON THE SIDE OF THE ROAD THAT SHE THOUGHT LOOKED LIKE IT CAME FROM THE CAR. I HAD THE CAR CHECKED BY HYUNDAI ,BUT NOTHING. I HAVE NOTICED THE CAR PULLS TO RIGHT A BIT, SHE DOES NOT. IT ALSO MAKES A BANG OR POPPING SOUND WHILE BACKING UP SOMETIMES. I HAVE NOT HEARD THAT TILL YESTERDAY. I STARTED LOOKING AROUND ,CHECKING TIRE PRESSURE AND SPOTTED A BROKEN RIGHT FRONT COIL SPRING. THERE IS ABOUT 4" OF THE COIL SPRING MISSING AND NOW IT ALL MAKES SENSE. IT MUST HAVE BROKE OFF ,GOT THROWN BY THE TIRE AND BOUNCED OFF THE BOTTOM OF THE CAR. THANK GOD THIS DID NOT HAPPEN AT HIGH SPEED WITH GRANDKIDS IN THE CAR AND PUNCTURED A TIRE LIKE THE VERACRUZ RECALL. HYUNDAI ADD THE SONATA TO YOUR RECALL LIST ! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621276August 11, 2014
ELECTRICAL SYSTEM
IN FEBRUARY 2014 WE STARTED HAVING ISSUES WITH THE CAR NOT STARTING AT ALL. WE WOULD PUT OUR FOOT ON THE BRAKE AND PRESS THE BUTTON AND IT JUST SITS THERE. I HAVE BEEN STRANDED AT MANY LOCATIONS UNTIL IT DECIDED TO CRANK. I CALLED RICK CASE IN ROSWELL GA AND WAS TOLD TO BRING IT IN IF IT DOES IT AGAIN. NOW THE NEXT THING THAT STARTED TO HAPPEN WAS THE TRANSMISSION LIGHTS P, R, N AND D WOULD START FLASHING AND GO BLANK AS WE WERE DRIVING THEN YOU COULD FEEL THE CAR LOOSE POWER. I WAS TOLD BY THE DEALERSHIP TO PULL OVER AND RESTART THE CAR SO THIS WENT ON FOR A BIT UNTIL IT FINALLY QUIT STARTING AND SAT IN THE GARAGE FOR THE TOW TRUCK WHO HAD TO USE A SCREW DRIVER AND IT SLIPPED INTO R EASILY BECAUSE IT WONT START. WENT TO THE DEALERSHIP THEY COULD NOT GET IT STARTED AND KEPT IT FOR MANY DAYS SAYING EVERYTHING IS FINE WE THINK THE STARTER WAS GOING AND WE HAD BOUGHT AN EXTENDED WARRANTY AND THEY TOLD US IT DOES NOT COVER THAT SO WE HAD TO COME UP WITH $552,77. I AM NOT WORKING NOW DUE TO CUSHING DISEASE SO WE ARE DOWN TO ONE CAR. MY HUSBAND HAD TO GET RIDES TO WORK DAILY. I ALSO FOUND IT VERY ODD THAT THE MANAGER MADE US SIGN A FORM STATING WE WOULD NOT BRING THIS CAR BACK WITH THE SAME ISSUE AGAIN. THE CAR IS STILL ACTING UP SO WE ARE NOT SURE WHAT TO DO. WE DO LIKE THE CAR AND WOULD TRADE IT IN BUT WE ARE UPSIDE DOWN AND THE PAYMENTS WOULD BE SO MUCH. WE FEEL WE DO NEED TO GET OUR MONEY BACK BECAUSE I TRULY BELIEVE IT WAS NOT THE STARTER.PLEASE ADVISE ON WHAT TO DO WITH A CAR WE ARE NOW SCARED TO DRIVE. MY SON IS 16 AND THIS WOULD BE HIS CAR BUT NOT KNOW. THANK YOU THEY GAVE ME CASE#[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621340August 11, 2014
EXTERIOR LIGHTING
LEFT AND RIGHT TAILLIGHT ASSEMBLIES FALLING OUT OF TAILLIGHT HOUSING/CAR BODY. METAL TAILLIGHT BOLTS NO LONGER SECURED IN PLASTIC TAILLIGHT ASSEMBLY. PLASTIC TAILLIGHT HOUSING "CRUMBLING" WHERE TAILLIGHT BOLTS ARE AFFIXED INTO HOUSING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621246August 10, 2014
POWER TRAIN
I WENT TO PLACE THE CAR IN REVERSE AND NOTICED THAT THE GEAR SHIFTER SAID R BUT THE DASH BOARD HAD A 0 . THE VEHICLE WENT INTO DRIVE PLACED ON THE BRAKES PLACED THE VEHICLE IN PARK. THE DISPLAY ON THE DASH STILL SHOWED 0. I SHUT OFF THE MOTOR AND RE-STARTED THE MOTOR AND THE DASH INDICATED THAT THE CAR WAS IN PARK. I THEN WENT ON LINE AND SAW THERE WAS A RECALL JUST ISSUED FOR THIS. I HAVE NOT RECEIVED A RECALL NOTICE FROM HYUNDAI. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621040August 9, 2014
ELECTRONIC STABILITY CONTROL (ESC), LATCHES/LOCKS/LINKAGES
REGARDING RECALL CAMPAIGN IS096 HYUNDAI/SONATA PASSENGER FRONT DOOR LOCK SWITCH IS OUT. DOOR WON'T OPEN WITH DOOR LOCK ACTUATOR. DOOR SWUNG OPEN WHEN CAR WAS TURNING. DOOR WOULD NOT CLOSE ALL THE WAY . HYUNDI MOTOR AMERICA CONFIRMS RECALL OF 2011 HYUNDI SONATA'S BUT ONLY FOR CARS PRODUCED THROUGH 2/15/2010. MY HUSBAND'S CAR WAS PRODUCED 4/20/2011 OUTSIDE PRODUCTION DATE THEY SAY PROBLEM WAS CORRECTED. THE PROBLEM WAS NOT CORRECTED. AFTER NUMEROUS CALLS TEAM SUPERSTORES AS A ONE TIME GOODWILL ADJUSTMENT TO PAY FOR PART ONLY. THEY ACKNOWLEDGE HIS CAR WAS DOING SAME THING AS RECALL . WE HAD TO PAY $240.00 FOR LABOR, HYUNDI SHOULD REIMBURSE FOR THIS FEE AS IT IS THE EXACT PROBLEM AND THE SAME YEAR. I WAS IN THE PASSENGER SIDE OF THE CAR AND I COULD HAVE BEEN SERIOUSLY HURT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10620802August 8, 2014
SUSPENSION, POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2011 HYUNDAI SONATA. THE CONTACT STATED THERE WAS A LOUD BANGING NOISE UNDER THE VEHICLE WHILE DRIVING 65 MPH. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER SEVERAL TIMES AND THEY WERE NOT ABLE TO DUPLICATE OR DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000. UPDATED 10/07/14*LJ UPDATED 3/16/2015*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10620895August 8, 2014
POWER TRAIN
I WAS BACKING MY CAR OUT OF A PARKING SPACE WHEN THE CAR ABRUPTLY STOPPED (AS IF I HAD HIT SOMETHING) JERKING THE CAR AND CAUSING THE CAR TO STALL / ENGINE TO DIE. I NOTICED THE DASHBOARD LIGHTS WENT BLANK AND THEN A FEW LIGHTS CAME ON; BUT THE LIGHTS FOR THE LETTERS ON THE GEAR SHIFT WAS BLANK. THE CAR WAS ABLE TO BE PLACED IN PARK AND AFTER SEVERAL MINUTES THE CAR STARTED AND I WAS ABLE TO DRIVE HOME. I NOTICED A SIMILAR COMPLAINT FROM JULY 16,2011. FROM SUGARLOAF, PA. THIS IS ALMOST WORD FOR WORD EXACTLY WHAT HAPPENED TO MY CAR! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621023August 8, 2014
ENGINE
OIL CHANGED 1-1.5 MONTHS AGO. ON 8/5/14 WHILE DRIVING HOME THE CAR STARTED HAVING A TICKING NOISE COMING FROM THE MOTOR AND THE OIL LIGHT QUICKLY FLASHED BUT THEN WENT AWAY. MADE A RIGHT TURN AND THERE WAS A SQUEALING NOISE FOLLOWED BY A LOUD BOOM. CAR THEN BEGAN TO HAVE A CLUNK COMING FROM THE MOTOR AND WOULD STUTTER LIKE IT WAS TRYING TO STALL OUT. CHECKED THE OIL AND THERE WAS NOT MUCH IN THE MOTOR. NO OIL LEAKS. CAR IS PARKED AT THE SAME PLACE ALL THE TIME WHILE AT WORK AND HOME, NO OIL MARKS LEFT WHERE CAR IS PARKED. 2 QUARTS OF BRAND NEW OIL PUT INTO CAR (CAR WAS NOT DRIVEN AFTER THIS HAPPENED-BROUGHT OIL TO THE LOW OIL MARK ON THE DIP STICK) THE NEXT DAY AND CAR WAS TOWED TO FAULKNER HYUNDAI (PAXTON ST, HARRISBURG PA). CAR WAS RECEIVED AT DEALERSHIP BY 9:30 AM ON 8/7/14 BUT WAS NEVER LOOKED AT UNTIL THE FOLLOWING DAY. RECEIVED CALL FROM DEALERSHIP STATING THE NOISE WAS FROM COMING FROM THE BOTTOM PART OF THE MOTOR AND QUESTIONED WHEN MY LAST OIL CHANGE WAS STATING "THERE WAS VERY LITTLE OIL IN THE CAR AND IT WAS VERY DIRTY." FIRST RED FLAG CONSIDERING THAT WAS BRAND NEW OIL. HYUNDAI IS NOW TRYING TO NOT COVER THIS UNDER THE WARRANTY. THIS ISSUE SEEMS TO BE COMMON ON THIS VEHICLE FROM ALL THE RESEARCH I HAVE DONE AND SHOULD PROBABLY BE RECALLED. HYUNDAI CUSTOMER SERVICE IS A JOKE AS WELL AS THEIR VEHICLES. AND THEIR "AMERICA'S BEST WARRANTY" IS A GIMMICK TO GET PEOPLE TO BUY THESE POLISHED PIECES OF CRAP AND MORE THAN LIKELY WILL NOT BE HONORED. STILL WAITING TO HEAR FROM HYUNDAI ON A QUOTE FOR THE REPAIRS AND IF THE WARRANTY WILL COVER IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619229August 6, 2014
STRUCTURE:BODY:DOOR
THE DOORS ON THIS SONATA DO NOT WORK PROPERLY. THEY DO NOT STAY OPEN WHILE RIDERS EXIT THE VEHICLE, AND SWING BACK AND CLOSE, EASILY AND FORCEFULLY, OF THEIR OWN ACCORD. THIS IS NOT A RARE OCCURRENCE. IT HAPPENS OFTEN. WE HAVE HAD A TOTAL OF THREE CHILDREN, AGES 11-15, HAVE THEIR FINGERS SMASHED IN THE DOORS A TOTAL OF FIVE TIMES SINCE BUYING THE VEHICLE IN 2011. TWO OF THOSE SMASHED FINGERS RESULTED IN OPEN BREAKS THAT REQUIRED MEDICAL ATTENTION.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10619098August 5, 2014
TIRES:SIDEWALL, TIRES:TREAD/BELT
TL* THE CONTACT OWNS A 2011 HYUNDAI SONATA. THE VEHICLE IS EQUIPPED WITH HANKOOK OPTIMO H431 TIRES, SIZE 225/45R18V. WHILE THE VEHICLE WAS BEING SERVICED FOR AN OIL CHANGE, THE TECHNICIAN NOTICED A BUBBLE ON THE SIDEWALL AND PART OF THE TREAD OF THE FRONT PASSENGER SIDE TIRE. THE CONTACT WAS INFORMED THAT THE TIRE NEEDED TO BE REPLACED. THE CONTACT MADE NUMEROUS ATTEMPTS TO NOTIFY THE MANUFACTURER, BUT HE DID NOT RECEIVE A RETURN PHONE CALL. THE TIRE WAS NOT REPAIRED. THE TIRE FAILURE MILEAGE WAS 42,000 AND THE VEHICLE FAILURE MILEAGE WAS 46,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618603August 4, 2014
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2011 HYUNDAI SONATA. THE CONTACT STATED THAT WHILE REVERSING, THE VEHICLE MOVED FORWARD AND CRASHED INTO A POLE. THERE WERE NO INJURIES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 53,000. UPDATED 10/02/14*LJ THE CONSUMER STATED THE FAILURE OCCURRED 3 TIMES BEFORE THE ACCIDENT. UPDATED 3/5/2015 *JS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10618639August 4, 2014
STEERING
TL* THE CONTACT OWNS A 2011 HYUNDAI SONATA. THE CONTACT STATED THAT WHEN MAKING A LEFT OR RIGHT TURN, THERE WAS AN ABNORMAL NOISE COMING FROM THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS CONFIRMED THAT THE FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER: 10V457000 (STEERING) HOWEVER, THE VIN WAS NOT INCLUDED IN THE RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. UPDATED 10/7/14*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618791August 4, 2014
POWER TRAIN, POWER TRAIN:MANUAL TRANSMISSION:COLUMN SHIFT ASSEMBLY
TL* THE CONTACT OWNS A 2011 HYUNDAI SONATA. THE CONTACT STATED THAT THE SHIFT LEVER SEIZED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618796August 4, 2014
ENGINE
MY 2011 SONATA JUST STOPPED ONE DAY, WITH NO WARNING. NO LIGHTS CAME ON, I CALL ROADSIDE ASSISTANCE, KEY HYUNDAI IN MILFORD, CT TOOK 3 DAYS TO GET BACK TO ME, AND TOLD ME THAT MY ENGINE SEIZED DUE TO LACK OF OIL. I HAD OIL IN MY CAR, THEY SAID THAT SLUDGE IS IN THE ENGINE BECAUSE I DID NOT KEEP MY REGULAR SCHEDULE OIL CHANGE WITH THEM. I CHECK MY OIL! BUT WHY DIDN'T THE CAR ALERT ME? WHY DIDN'T THE OIL LIGHT COME ONE AND TELL ME SOMETHING WAS WRONG? FACTORY WARRANTY WILL NOT COVER THE CAR EVEN THOUGH I SHOWN PROOF OF DOING OIL CHANGE ELSE WHERE. I BOUGHT THIS CAR WITH 5 MILES, HOW CAN A NEW CAR ENGINE JUST SEIZE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617851July 31, 2014
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
WHEN DRIVING 45 MILES PER HOUR OR 25 MPH, THE CARS RPM'S REV REALLY HIGH AND THE CAR GETS STUCK, I COULD NOT ACCELERATE AND WAS ALMOST HIT FROM BEHIND. IT HAS DONE THIS SEVERAL TIMES. I WAS GOING 75 MILES PER HOUR ON THE HIGHWAY, THE RPM"S REVVED REALLY HIGH AND I COULD NOT ACCELERATE OR MOVE. THEN THE D ON THE DASHBOARD DROPPED FROM D TO 4 TO 3 TO 2...... I HAD TO WAIT FOR IT TO SHIFT BACK INTO GEAR ON ITS OWN AND THEN IT WENT BACK INTO DRIVE AND I COULD MOVE. HOWEVER IT CONTINUED TO DO THAT 4 TIMES LATER IN THE SAME DAY. I HAVE HAD THE VEHICLE IN SEVERAL TIMES FOR THIS ISSUE AND THEY KEEP SAYING THERE ISN'T ANYTHING WRONG. THIS IS VERY DANGEROUS AND I HAVE 3 SMALL CHILDREN SO I AM VERY CONCERNED ABOUT THIS ISSUE AS IT IS CONTINUING TO DO IT. GETTING STUCK IN GEAR IS NOT SAFE NOR IS HAVING THE RPM'S REV THAT HIGH AND BEING STUCK ON A HIGHWAY! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617992July 31, 2014
STRUCTURE:BODY
I NOTICED A SOUND AS IF MY FENDER WAS RATTLING AS I DROVE ON THE HWY, UPON REACHING HOME I INSPECTED THE VEHICLE AND FOUND THE CLIPS ATTACHING THE BUMPER TO THE FENDER ON THE PASSENGER SIDE HAD FAILED. I WILL BE BRINGING IT TO THE ATTENTION OF HYUNDAI. I FEEL IF IT HAPPENS ON THE OTHER SIDE THE COMPLETE BUMPER WILL COME OFF AS I DRIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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