Hyundai Santa Fe Complaints (2014)

493 consumer complaints on file.

#11203774April 25, 2019
ENGINE
TL* THE CONTACT OWNS A 2014 HYUNDAI SANTA FE. WHILE DRIVING 65 MPH, THE CONTACT DETECTED A BURNING ODOR COMING FROM THE VEHICLE. ALSO, WHILE THE VEHICLE WAS STATIONERY, THE CONTACT HEARD AN ABNORMAL NOISE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE ENGINE FAILED. THE VEHICLE WAS TAKEN TO HYUNDAI OF KENNESAW (2878 BARRETT LAKES BLVD, KENNESAW, GA 30144, (678) 809-6990) WHERE IT WAS DIAGNOSED THAT PART OF THE TIMING BELT CAUSED THE ENGINE TO MALFUNCTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS 83,000. *DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193542April 3, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), STEERING
STEERING LOCKED UP, DIFFICULT TO TURN. WARNING STEERING LIGHT CAME ON AND BRAKE WARNING LIGHT. DOWN HILL WARNING LIGHT CAME ON. IT WAS A BLESSING THAT I WAS DURING ONLY 30MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193198April 1, 2019
ENGINE
WHILE DRIVING ENGINE FAILED, UNABLE TO ACCELERATE AND LIGHTS ON DASH BOARD LIGHTING UP. CAR STOPPED AND PUT IN PARK, TURNED OFF. TRIED TO RESTART AND CAR WOULD NOT START.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180859February 18, 2019
ELECTRICAL SYSTEM, VISIBILITY/WIPER, EXTERIOR LIGHTING
WHILE DRIVING AT 7:30PM ON A BACK ROAD ON A SATURDAY, BOTH OF MY HEADLIGHTS WENT OUT AT THE SAME TIME. I PULLED ONTO A DIRT DRIVEWAY AND TURNED MY CAR OFF AND NOTICED THEY CAME BACK ON. I HAD TO HAVE IT TOWED BACK HOME AND TOOK IT TO THE DEALERSHIP ON MONDAY. THEY REPLACED A FUSE BOX, AND I PICKED MY CAR UP. ABOUT A WEEK AND A HALF LATER, IT HAPPENED AGAIN WHILE I WAS DRIVING AT NIGHT. IN ADDITION THIS TIME, MY SEAT WARMERS WOULD COME ON FOR ABOUT 30 SECONDS, AND THEN SHUT OFF. I TOOK IT BACK UP TO THE SAME DEALERSHIP WHERE I BOUGHT IT. THEY HAD IT FOR 2 WEEKS. THEY JUST REPLACED THE FUSE AND DROVE IT OVER 20 MILES TRYING TO GET IT TO GO OUT AGAIN AND COULDN'T. I PICKED MY CAR BACK UP. A DAY AND A HALF LATER, BOTH MY HEADLIGHTS WENT OUT AGAIN DURING THE MIDDLE OF THE DAY. I NOTICED THIS BECAUSE IT WAS RAINING AND I COULDN'T GET MY WIPERS TO WORK. I KEPT TRYING MY WIPERS, AND THE ONLY SETTING THEY WOULD WORK ON WAS THE 3RD SPEED SETTING. I TRIED MY LIGHTS AND MY SEAT WARMERS AGAIN, AND NO LUCK. I IMMEDIATELY TOOK IT BACK TO THE DEALERSHIP, AND THEY SAID THEIR SERVICE DEPARTMENT WAS CLOSED ALREADY (3:00PM) AND THEY COULDN'T DO ANYTHING UNTIL MONDAY, SO I DROVE IT HOME. TOOK IT BACK UP THERE ON MONDAY, EXPLAINED THAT THIS WAS THE 3RD TIME THIS HAS HAPPENED, AND IT NEEDS TO BE FIXED BECAUSE IT'S A MAJOR SAFETY HAZARD. THEY HAD IT FOR A WEEK OR SO AND CALLED ME AND SAID THEY REPLACED THE FUSE ONCE AGAIN, AND DROVE IT OVER 215 MILES AND COULDN'T GET THE CAR TO DUPLICATE THE ISSUE. THEY SAID MY CAR HAD THEM STUMPED. THEY TOLD ME THEY WERE CONFIDENT IT WAS GOING TO BE OKAY. I LEFT, AND LESS THAN 24 HOURS AFTER I GOT THE CAR, I WAS DRIVING AT 7:00PM AND THEY WENT OUT AGAIN, THIS TIME AN HOUR AWAY FROM MY HOUSE. I DON'T KNOW WHAT TO DO BECAUSE THIS IS A SCARY ISSUE, AND THEY CAN'T SEEM TO FIND THE PROBLEM AND FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172042January 25, 2019
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2014 HYUNDAI SANTA FE. WHILE OPERATING THE VEHICLE, A KNOCKING NOISE WAS HEARD COMING FROM THE ENGINE. THE VEHICLE WAS TAKEN TO SUBURBAN HYUNDAI (1814 MAPLE LAWN, TROY, MICHIGAN) WHERE IT WAS DIAGNOSED THAT THE ENGINE WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT INDICATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 17V226000 (ENGINE) IN 2017, BUT THE FAILURE PERSISTED. IN ADDITION THE CONTACT STATED THAT THE GEAR SHIFTER BECAME STUCK AND WAS VERY DIFFICULT TO SWITCH FROM THE PARK POSITION. THE FAILURE WOULD NORMALLY OCCUR WHEN THE VEHICLE WAS NOT DRIVEN FOR SEVERAL DAYS. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170766January 18, 2019
FUEL/PROPULSION SYSTEM
MY 2014 SANTA FE SPORT HAS A STRONG GASOLINE ODOR IN THE CABIN BUT IT CAN ALSO BE SMELLED OUTSIDE THE CAR. THE SMELL IS THE HIGHEST WHEN THE CAR IS TURNED OFF AND SITS FOR A SHORT TIME. THE ODOR IS SO STRONG THAT THE SERVICE TECH HAD TO GET OUT OF THE CAR SO THE ODOR COULD DISSIPATE. I HAVE HAD IT TO THE DEALER TWICE TO BE LOOKED AT AND THEY COULD NOT FIND AN ISSUE. THEY DEFINITELY COULD SMELL THE ODOR WHEN IT WAS DROPPED OFF. THEY DROVE IT FOR A SHORT DISTANCE BUT I DON'T BELIEVE IT WAS FAR ENOUGH FOR THE PROBLEM TO SHOW UP. THIS ONLY SEEMS TO HAPPEN WHEN THE TEMPERATURE IS ABOUT 90 DEGREES OR HOTTER. IT HAS NOT BEEN AN ISSUE SINCE THE TEMPERATURES HAVE COOLED DOWN AND IT WAS NOT AN ISSUE WHEN I BOUGHT IT DECEMBER 2017. IT WAS REAL BAD AT TIMES LAST SUMMER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162950December 21, 2018
ENGINE
TL* THE CONTACT OWNS A 2014 HYUNDAI SANTA FE. WHILE DRIVING 65 MPH, THE CONTACT HEARD A KNOCKING AND PINGING NOISE. THE CONTACT PULLED OVER, TURNED OFF THE VEHICLE, RESTARTED IT, AND THE NOISES CONTINUED WHILE DRIVING 65 MPH. THE VEHICLE LOST POWER AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO ROCKLAND HYUNDAI (55 NY-303, WEST NYACK, NY 10994, (845) 402-8623) WHERE METAL SHAVINGS WERE FOUND IN THE OIL PAN. THE DEALER STATED THAT THERE WAS NO RECALL, BUT WERE REVIEWING ALL MAINTENANCE RECORDS TO SEE IF THEY WOULD REPAIR THE VEHICLE VIA THE CURRENT WARRANTY. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT BACK TO THE DEALER. THE FAILURE MILEAGE WAS 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11160894December 12, 2018
ENGINE
AT APPROXIMATELY 83,000 MILES THE ENGINE SEIZED WITH VIRTUALLY NO WARNING WHILE IT WAS IN MOTION ON A CITY STREET. VEHICAL WAS DELIVERED TO HYUNDAI DEALERSHIP FOR REPAIR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155728December 3, 2018
ENGINE
ENGINE SEIZED WITHOUT WARNING DUE TO A MANUFACTURING DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151482November 14, 2018
ENGINE
TL* THE CONTACT OWNS A 2014 HYUNDAI SANTA FE. THE CONTACT STATED THAT THE VEHICLE SUDDENLY LOST POWER AND THERE WAS A DRASTIC REDUCTION IN SPEED TO THE POINT THAT THE VEHICLE COULD STALL. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V226000 (ENGINE AND ENGINE COOLING). THE DEALER (SACRAMENTO HYUNDAI, 6250 FLORIN RD, SACRAMENTO, CA 95823, 916-427-1234) INDICATED THAT THEY PERFORMED THE RECALL REPAIR, BUT THE ENGINE SEIZED SHORTLY AFTERWARDS. THE VEHICLE WAS UNABLE TO BE DRIVEN AND THE DEALER REFUSED TO REPAIR THE VEHICLE AGAIN. THE DEALER ALSO INDICATED THAT THE VEHICLE WAS OUT OF WARRANTY. THE CONTACT EXPLAINED TO THE DEALER THAT THE REPLACEMENT PART FOR THE RECALL FAILED; THEREFORE, SHE SHOULD NOT BE RESPONSIBLE FOR REPLACING THE ENGINE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS AWAITING THEIR RESPONSE. THE APPROXIMATE FAILURE MILEAGE WAS 101,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150744November 10, 2018
ENGINE
THE HEAD GASKET BLEW AT ~91,000 MILES. IT HAD A DRAGGING/SPUTTERING SENSATION IN IDLE AND THEN BEGAN MAKING A LOUD NOISE AS I WAS DRIVING. DEALER REPLACED THE SHORT BLOCK AND SAID THEY REBUILT THE REST OF THE ENGINE BECAUSE THE LONG BLOCK (THEY ADMITTED THAT THE ENTIRE ENGINE NEEDED REPLACING) WAS ON BACK ORDER FOR 2 MONTHS. IT WAS COVERED BY THE 100,000 WARRANTY. AS IT STOOD, THE SHORT BLOCK TOOK A MONTH TO GET IN. FOUR MONTHS AND ~8,000 MILES LATER, THE CAR AGAIN HAD ISSUES. INITIALLY IT WAS THOUGHT TO BE IN THE ENGINE, AND I WAS TOLD I NEEDED A NEW ENGINE AGAIN. THEN THEY SAID IT WAS THE COOLING GASKET. FINALLY THEY SAID THE COOLANT SYSTEM (WHICH CONNECTS TO THE ENGINE) WAS WARPED AND ALSO NEEDED REPLACING. THEY CLAIMED IT WAS NO LONGER UNDER WARRANTY BUT REPLACED IT ANYWAY IN GOOD WILL. I MAINTAINED IT WAS CONNECTED TO THE EARLIER REPAIR CAUSED BY THE ENGINE MALFUNCTION. ON MY RECEIPT AT PICK-UP, IT SAID THE COOLING HOSES WERE SOFT AND WOULD NEED REPLACING ASAP, BUT NO ONE MENTIONED IT TO ME NOR OFFERED TO FIX IT (ME PAYING OR NOT). I READ IT SEVERAL HOURS LATER AFTER I'D LEFT. I'M OVER 100,000 MILES NOW AND HEARING NEW NOISES. I'M HOLDING MY BREATH UNTIL I CAN TAKE IT IN TO BE CHECKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123415August 30, 2018
ENGINE
AS I WAS DRIVING, THE ENGINE LOCKED UP IN THE MIDDLE OF THE ROAD. THIS ALSO CAUSED THE STARTER TO GO BAD. CAR IS IN THE PROCESS OF BEING FIXED CAN UPLOAD REPORT AT A LATER DATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122775August 27, 2018
SERVICE BRAKES, ENGINE
TL* THE CONTACT OWNS A 2014 HYUNDAI SANTA FE. WHILE DRIVING AND APPROACHING A STOP LIGHT AND WHILE DEPRESSING THE BRAKE PEDAL TO COME TO A STOP, THE VEHICLE SHOOK VIOLENTLY AND STALLED WITHOUT WARNING. THE FAILURE RECURRED FOUR TIMES WHEN COMING TO A STOP. AFTER EACH FAILURE, THE VEHICLE WAS TAKEN TO UNIVERSAL HYUNDAI (12801 S ORANGE BLOSSOM TRAIL, ORLANDO, FL 32837, (321) 418-6386), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118787August 9, 2018
ELECTRONIC STABILITY CONTROL (ESC)
AT HI SPEEDS I FEEL STEARING WHEEL STARTS VIBRATING. HAVE COMPLAIN TWICE WITH HUNDAI DEALERSHIP BUT THEY CLAIM NO COMPUTER PROBLEMS DETECTED. I HAD TO BUY NEW TIRES & ALIGNMENT DONE TO NO AVAIL. HAVE STIRRING WHEEL ON SPORT MODE TO CORRECT PROBLEM A LITTLE BY HAVE TO DRIVE WITH BOTH HANDS ALL NOW. HAVE ONLY 12,000 LEFT IN CAR HOPE OT INSURANCE. HOPE COMPANY REALIZE THEY GOT A PROBLEM WITH STEARING WHEEL. HOPE I DON'T HAVE AN ACCIDENT BECAUSE THEY DON'T REALIZE THEY HAVE A BIG PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113354July 24, 2018
ENGINE
WHILE RETURNING FROM VACATION ON JULY 17, 2018, TRAVELING ON THE NEW JERSEY TURNPIKE FROM BOSTON, MA TO ARNOLD, MD, AFTER APPROXIMATELY TRAVELING FOR 4 HOURS, WITH A STOP 1 HOUR PRIOR TO A REST AREA, WE TOOK EXIT 7A TO PROCEED ONTO I-295 AND THE CAR SUDDENLY LOST ALL POWER. PULLED OVER TO THE SIDE, OPENED HOOD, SMOKE AND FLAMES COMING FROM THE ENGINE WITH NO WARNING. VEHICLE BURNED AND EXPLODED PRIOR TO THE FIRE DEPARTMENT ARRIVING. VEHICLE IS TOTALLY GONE AND THERE IS A METAL SHELL, THE ENTIRE CAR WAS IN FLAMES AND BURNED UP. THIS HAPPENED VERY QUICKLY WITH NO WARNING. CAR HAD APPROXIMATELY 61,000 MILES, EXTENDED WARRANTY, AND ALL REQUIRED MAINTENANCE HAD BEEN PERFORM BY THE LOCAL HYUNDAI DEALER IN ANNAPOLIS, MD.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11113023July 23, 2018
STRUCTURE:BODY
WHILE THE CAR WAS PARKED, MY HUSBAND WANTED TO GET INTO THE PASSENGER SEAT AND THE WHOLE DOOR HANDLE RIPPED OFF WHEN OPENING THE DOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113026July 23, 2018
UNKNOWN OR OTHER
THE BACKUP CAMERA ISN'T WORKING HALF THE TIME. SOMETIMES I GET A BLUE SCREEN, SOMETIMES I GET THE PICTURE WITH A LOT OF LINES IN IT, MAKING IT NEARLY IMPOSSIBLE TO SEE ANYTHING. IT STARTED ON 7/18/18 AND CONTINUES TO BE A PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103721June 25, 2018
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), UNKNOWN OR OTHER
ERROR MESSAGE FLASHED ON DASH DISPLAY "BSD CANCELLED". THEN THE DISPLAY RETURNED TO NORMAL FOR ABOUT 2 SECONDS, THEN THE ENTIRE DISPLAY RETURNED TO "BSD CANCELLED". THIS REPEATED UNTIL THE IGNITION WAS SHUT OFF. AT THE SAME TIME THE ABS LIGHT AND STABILITY CONTROL LIGHTS CAME ON. I LEFT THE CAR OVERNIGHT. WHEN THE CAR STARTED THE NEXT DAY ALL OF THE LIGHTS HAD EXTINGUISHED. TRYING TO GET DIAGNOSED AT DEALERSHIP AT THIS TIME. CAR WAS IN MOTION AT THE TIME ABOUT 1 MILE FROM MY HOME, TRAVELING ABOUT 25 MPH SO I CONTINUED HOME AND PARKED THE VEHICLE. NO ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098671May 29, 2018
ELECTRICAL SYSTEM
I HAVE A 2014 HYUNDAI SANTA FE. ON 5/27 WHILE I WAS DRIVING THE CAR WITH MY 3 YEAR OLD INSIDE THE CAR IT STALLED. THE STALL HAPPENED IMMEDIATELY AFTER I COMPLETED A LEFT TURN AND WAS GOING 10 MPH AND UNDER. IT STARTED WITH ME NOT FEELING ANY ACCELERATION AS I PUSHED DOWN ON THE GAS PEDAL. SUBSEQUENTLY THERE WERE MULTIPLE EMERGENCY INDICATORS THAT GOT ACTIVATED. THE ENGINE DID NOT START AND I COULD NOT CHANGE GEARS EITHER. THE AC AND STEREO SYSTEM WERE RUNNING AS I TRIED TO START ON THE IGNITION BUT THE INDICATOR SHOWED THAT THE BATTERY WAS DISCHARGED ALONG WITH OTHER MALFUNCTION INDICATORS LIKE ENGINE OIL, BLIND SIDE DETECTOR, AWD LOCK ETC. I HAD THE CAR TOWED TO MY HOUSE AND LATER TO THE SERVICE CENTER TODAY. THE SERVICE CENTER CONFIRMED THEY COULD NOT FIND ANY FAULT AND AFTER CONSULTATION WITH HYUNDAI ARE GOING FORWARD TO REPLACE THE PCM/ECM. I'M REALLY CONCERNED NOW THAT THIS CAN RECUR UNDER MUCH MORE DIFFICULT ROAD CONDITIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098004May 25, 2018
SEAT BELTS
TL* THE CONTACT OWNED A 2014 HYUNDAI SANTA FE. WHILE DRIVING 72 MPH, THE CONTACT STRUCK A DEER. ALL OF THE AIR BAGS DEPLOYED AND THE PASSENGER SIDE SEAT BELT CAME OUT OF THE FLOOR. THE POLICE WERE CALLED AND A POLICE REPORT WAS FILED. THE DRIVER AND THE PASSENGER WERE INJURED AND TRANSPORTED TO THE HOSPITAL BY AMBULANCE. THE DRIVER SUSTAINED A HEMATOMA ON THE LEG. THE VEHICLE WAS TOWED TO A SALVAGE YARD AND DEEMED A TOTAL LOSS. THE VEHICLE WAS NOT DIAGNOSED FOR THE SEAT BELT FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 49,800.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0

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