Hyundai Santa Fe Complaints (2019)

203 consumer complaints on file.

#11254146September 9, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2019 HYUNDAI SANTA FE. WHILE DRIVING 65 MPH, THE VEHICLE BRAKED HARD AND VEERED TO THE LEFT FOR A DURATION OF A SECOND AND A HALF. THE FAILURE OCCURRED SIX TIMES OVER A FOUR MONTH PERIOD. THE VEHICLE WAS TAKEN TO STOCKTON HYUNDAI (2979 AUTO CENTER CIR, STOCKTON, CA 95212, (209) 662-6400), BUT THEY WERE UNABLE TO REPLICATE THE ISSUE. THE DEALER TURNED THE ISSUE OVER TO A CASE MANAGER WITH THE MANUFACTURER WHO STATED THAT THEY WOULD CALL BACK WITHIN THREE TO FIVE DAYS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 7,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253008September 3, 2019
STRUCTURE:BODY
WHILE DRIVING, THE PANORAMIC SUNROOF SPONTANEOUSLY EXPLODED, LEAVING SHATTERED GLASS WITHIN THE INTERIOR OF THE CAR. THERE WAS NO EVIDENCE OF FOREIGN OBJECTS WHICH MAY HAVE STRUCK THE CAR CAUSING THE ROOF TO CRACK AS IT DID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252807September 2, 2019
ENGINE, POWER TRAIN
I BOUGHT SANTA FE 2019 LIMITED FWD, IT HAS AN ISSUE WITH ACCELERATION, IT HESITATES AROUND 2000 RPM, IT CREATE A BIG ISSUE WHEN I CHANGE LANE TO OVERTAKE OR DRIVING TO UPHILL, I HAVE TO PUSH ACCELERATION PADEL REALLY DOWN TO KEEP GOING. IT JERKS SOMETIMES. I TOOK TWO HYUNDAI DEALERS FOR CHECK AND BOTH SAID NOTHING WRONG WITH CAR, THEY DID NOT FIND ANY CODE OR ISSUE. IT IS SO FRUSTRATING SOMETIMES. MY 12-YEAR-OLD PILOT HAS A BETTER RIDE AND PERFORMANCE THAN 2019 SANTA FE. THIS IS MY FIRST HYUNDAI CAR AND I PAID A LOT OF MONEY . I LIKED THE INTERIOR, INFO SYSTEM, AND EXTERNAL LOOK. LOOKS LIKE TO ME ISSUE WITH TRANSMISSION GEAR SHIFTING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246589August 26, 2019
ELECTRICAL SYSTEM, ENGINE
ON A BRAND NEW 2019 HYUNDAI SANTA FE, THE ENGINE STALLED TWICE WHILE DRIVING THE VEHICLE AT LOW SPEEDS INTO/OUT OF A PARALLEL PARKING SPACE ON A VILLAGE STREET. I HAD TO RESTART THE ENGINE IN ORDER TO CONTINUE MANEUVERING THE VEHICLE. THIS WAS VERY DANGEROUS AS I COULD HAVE BEEN HIT BY ONCOMING TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244452August 16, 2019
POWER TRAIN, ELECTRICAL SYSTEM
TL* THE CONTACT LEASED A 2019 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHILE, DRIVING INTO A PARKING LOT AT AN EXTREMELY SLOW SPEED, THE IDLE STOP &GO (ISG) ENGAGED. THE ENGINE STARTED TO REV AND THE VEHICLE ACCELERATED. THE CONTACT STATED THAT THE BRAKE PEDAL WAS DEPRESSED BUT FAILED AS WELL AS THE HAND BRAKE WAS ENGAGED. THE VEHICLE COLLIDED WITH AN A PARKED VEHICLE NO AIR BAGS DEPLOYED. NO WARNING LIGHTS WERE ILLUMINATED. NO INJURIES WERE SUSTAINED AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO CENTENNIAL HYUNDAI (6200 CENTENNIAL CENTER BLVD, LAS VEGAS, NV 89149 (702) 483-2200) WHERE THE CONTACT WAS INFORMED OF AN UNKNOWN SAFETY WARNING BULLETIN. THE CONTACT STATED THAT THE UNKNOWN SAFETY WARNING BULLETIN WAS REPAIRED. THE CONTACT STATED THAT THE FAILURE CONTINUED, THE VEHICLE WAS TAKEN BACK TO THE DEALER AND THE UNKNOWN SAFETY WARNING SOFTWARE UPDATE WAS PERFORMED. HOWEVER, THE FAILURE HAS RECURRED SEVERAL TIMES. THE MANUFACTURER WAS CONTACTED AND CASE WAS OPENED. THE CONTACT MENTIONED THAT THE IDLE STOP & GO FEATURE HAS BEEN DISENGAGED ON THE VEHICLE BUT UPON RESTARTING THE VEHICLE THE FEATURE WAS REENGAGED. THE CONTACT ALSO STATED THAT THE MANUFACTURER CLOSED HER CASE SENDING PAPERWORK WITH INCORRECT VEHICLE INFORMATION. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11232946July 17, 2019
ENGINE
PAINFUL LOW FREQUENCY CABIN PRESSURE WHEN IDLING AND DRIVING AT LOW SPEEDS UNDER 30MPH. HAPPENS CONSISTENTLY AND ONLY SUBSIDES WHEN STOPPED OR ACCELERATING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231630July 13, 2019
SERVICE BRAKES, ENGINE, STEERING
STOPPED VEHICLE ON SIDE OF NEIGHBORHOOD ROAD ON MODERATE DOWNWARD INCLINE. PLACED VEHICLE IN PARK AND AT IDLE. A FEW MINUTES LATER, SHIFTED CAR INTO DRIVE AND PROCEEDED TO PULL OUT INTO ROADWAY. VEHICLE SEEMED TO LOSE POWER STEERING AS WELL AS POWER BRAKING. AS THE VEHICLE TURNED A CORNER, IT LOST ACCELERATION (CAR SLOWED TO A STOP AS ACCELERATOR WAS PRESSED) , AND TACHOMETER DECREASED TO ZERO. PULLED TO SIDE OF ROAD AS CAR SLOWED TO A STOP. TOTAL DISTANCE CAR TRAVELLED AT THIS POINT WAS ABOUT 75 FEET). PUT CAR IN PARK AND TURNED OFF ENGINE. WAITED FOR A FEW MINUTES, RESTARTED ENGINE, PLACED CAR IN DRIVE AND DROVE HOME ( ABOUT 40 FEET). PROBLEM: CAR ENGINE STALLED, CAUSE UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221850June 22, 2019
UNKNOWN OR OTHER
VEHICLE CAUGHT ON FIRE
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11219053June 10, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2019 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHILE DRIVING AT 75 MPH AND WAS ABOUT TO SWITCH OVER TO THE LEFT LANE WITH THE LEFT SIGNAL INDICATOR LIGHT ON, THE WARNING LEFT INDICATOR ALERT SENSOR LIGHT FAILED AS A RESULT, THE CONTACT COLLIDED SIDE BY SIDE WITH ANOTHER VEHICLE. THE CONTACT STATED THAT THE OTHER VEHICLE WAS DRIVING BETWEEN 75-80 MPH, AND CRASHED INTO THE DRIVER FRONT SIDE DOOR, THE REAR END AND THE FRONT END BUMPER AND TIRE OF THE VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT STATED THAT SHE WAS ABLE TO COAST TO THE SIDE OF THE ROAD. THE CONTACT SUSTAINED LEFT ARM, NECK, BACK, WHIPLASH AND A CONCUSSION. THE CONTACT ALSO STATED THAT HALF OF HER BODY WAS NUMB THAT REQUIRED MEDICAL ATTENTION AND WAS INFORMED BY HER DOCTOR THAT SHE HAD NERVE DAMAGE AND POSTTRAUMATIC STRESS DISORDER. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO MASSEY HYUNDAI DEALER, LOCATED AT 1706 MASSEY BLVD, HAGERSTOWN, MD 21740, (301) 739-6756, BUT WAS NOT DIAGNOSED OR REPAIRED AND INFORMED THE CONTACT THAT IT WAS NOT THEIR PROBLEM ANYMORE SINCE THE VEHICLE WAS IN AN ACCIDENT. THE CONTACT INFORMED THE DEALER THAT THE SAFETY FEATURE WAS NOT FUNCTIONING. THE DEALER INFORMED THE CONTACT THAT THE SAFETY FEATURES WERE TURNED OFF. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED A CASE NUMBER: 15818438. THE APPROXIMATE FAILURE MILEAGE WAS 7,500.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11210109May 27, 2019
ENGINE
ENGINE BEGAN TO SKIP ON ACCELERATION ESPECIALLY GOING UP HILL. VEHICLE WAS TAKES TO DEALER AND ACCESSED. DEALER DIAGNOSED OWNER HAD VEHICLE IN INCORRECT DRIVE MODE FOR ACCELERATION. OWNER EXPRESSED TO DEALER, SUSPENSION OF SPARK PLUG OR COIL PROBLEM GIVEN OWNER EXPERIENCE IN BUYING OWNING HYUNDAI VEHICLES. 1 MONTH LATER, VEHICLE WAS DISABLED AND DELIVERED TO DEALER BY ROLLBACK. DEALER DIAGNOSED VEHICLE. SPARK PLUG SPLIT IN HALF, SHATTERED PORCELAIN PLUG. FRAGMENTS OF PLUG FELL BETWEEN PISTONS, WARPED PISTONS. NEW ENGINE RECOMMENDED BY DEALER. NEW ENGINE ORDERED. ONE MONT WAIT TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209501May 23, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE BLUE LINK REMOTE START OFTEN DOES NOT RESPOND. THIS IS VERY DIFFICULT TO GET FIXED. THE DEALER DOES NOT HAVE ACCESS TO THIS SYSTEM. HYUNDAI DOES NOT HAVE A CONTACT NUMBER THAT IS EASY TO LOCATE. WHEN YOU DO CALL THEY ARE DIFFICULT TO TALK WITH AND OFTEN JUST HANG UP ON YOU. THIS HAS BEEN AN ONGOING STRUGGLE FOR SEVERAL MONTHS. IT IS ALMOST IMPOSSIBLE TO REACH SOMEONE TO TALK TOO ABOUT THIS. THEY HAVE RECENTLY SENT AN E MAIL TELLING ME THAT THAT I MUST ACCEPT CHANGES IN MY BLUE LINK (THEY ARE GOING TO SHARE DATA FROM THAT WITH OTHER COMPANIES). YOU DO NOT HAVE AN OPTION TO DECLINE. THEY GIVE YOU AN OPTION TO AGREE OR THEY NOTE THAT CONTINUED USE OF BLUE LINK GIVES CONSENT. I DO NOT GIVE MY CONSENT. BLUE LINK IS NOT DEPENDABLE AND AS A RESULT DATA FROM THAT SYSTEM IS LIKELY TO INACCURATE. I OWN THREE HYUNDAI'S AND BUYING THE 2019 WAS A MISTAKE. THE BLUE LINK SYSTEM IS A MESS. THE SELL YOU THE SYSTEM IT WORKS ON YOUR PHONE, WORKS FROM ANYWHERE NO DISTANCE LIMITATIONS ECT. BUT AFTER YOU BUY IT THEY POINT OUT THAT YOU CANT COMPLAIN BECAUSE ITS A COMPLEMENTARY SERVICE. THIS ONLY COMES OUT AFTER YOU BUY THE CAR. THEY NEVER TALK ABOUT IT BEFORE THE PURCHASE. AFTER OWNING HYUNDAI'S FOR SEVERAL YEARS (3 OF THEM) I AM BEYOND DISAPPOINTED THEY THE CUSTOMER SERVICE IS SO POOR. WHATS WORSE IS THAT WHEN YOU COMPLAIN THEY CAN'T FIND A NUMBER TO CONTACT WHERE YOU CAN GET HYUNDAI AMERICA TO EVEN LISTEN TO THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209227May 22, 2019
AIR BAGS
MY WIFE HAS HAD A BAD BACK FOR MANY YEARS AND REQUIRES A CUSHION TO EASE THE BACK PAIN WHILE RIDING IN THE PASSENGER SEAT. BY DOING THAT THE AIR BAG ON THE PASSENGER SIT WILL NOT ACTIVATE. THIS HAS CREATED A REAL PROBLEM FOR PEOPLE WITH A DISABILITY. I'VE REACHED OUT TO HYUNDAI TO HAVE THE PASSENGER AIR BAG ACTIVE CONTINUOUSLY BUT THEY HAVE REFUSED. I'M NOT ASKING THEM TO TURN IT OFF, I'M ASKING THEM TO TURN IT ON SO WE CAN BE MORE SECURE IN THE VEHICLE. WE HAVE TRIED MANY DIFFERENT PILLOWS, CUSHIONS AND BACK SUPPORTS TO NO AVAIL. RIDING WITH THE AIR BAG INOPERABLE IS NOT AN OPTION, RESEARCH ON THE INTERNET SHOWS THOUSANDS OF COMPLAINTS WITH THE SAME PROBLEM. HYUNDAI'S ANSWER IS BUCKLE UP TIGHT AND SIT BACK AWAY FROM THE DASH. THIS IS NOT AN ANSWER TO A PROBLEM THAT CAN EFFECT MILLIONS OF DISABLED PEOPLE SPENDING MANY THOUSANDS OF DOLLARS ON NEW CARS THAT WANT TO FEEL SAFE. PLEASE LET ME KNOW IF YOU HAVE ANY SUGGESTIONS. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203646April 25, 2019
UNKNOWN OR OTHER
IDLE STOP AND GO TECHNOLOGY FEATURE CANNOT BE DISABLED. THE SYSTEM TURNS ITSELF ON AFTER I HAVE TURNED OFF WITHOUT WARNING. AFTER DRIVING A FEW MILES WITH THE FEATURE TURNED OFF AND STOPPED AT A LIGHT, THE ENGINE WILL SHUT DOWN, THEREBY TURNING THE TECHNOLOGY BACK ON. I HAVE ALMOST BEEN IN SEVERAL ACCIDENTS THINKING MY ENGINE WAS RUNNING WHEN IT WAS NOT. THERE SHOULD BE A WAY TO DISABLE THIS, NOT JUST TEMPORARILY TURN OFF. I HAVE BROUGHT THIS TO THE DEALER'S ATTENTION BUT THEY ARE MYSTIFIED AS I AM. THIS HAS BEEN GOING ON SINCE PURCHASE LAST SUMMER, THOUGH BELOW I AM ASKED FOR A SPECIFIC DATE IT HAPPENED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193340April 2, 2019
ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2019 HYUNDAI SANTA FE. THE CONTACT NOTICED AN ABNORMAL BURNING ODOR COMING FROM THE REAR OF THE VEHICLE WHEN DRIVING UP HILL. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 2,700.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11193023April 1, 2019
VEHICLE SPEED CONTROL
VEHICLE EXPERIENCED SUDDEN UNINTENDED ACCELERATION AS WE SLOWED AND TURNED INTO A PARKING SPACE AT A LOCAL RESTAURANT PARKING LOT. ENGINE REVED, CAR ACCELERATED RAPIDLY, BRAKES DID NO HOLD AND THE VEHICLE PLOWED INTO AND THEN ON TOP OF A SAFETY BARRIER STOPPING JUST SHORT OF A CHAIN LINK FENCE GUARDING A SET OF LARGE PROPANE TANKS. POLICE WERE CALLED TO SCENE, HE TOOK PICTURES. CAR WAS TOWED TO DEALERSHIP COLLISION CENTER.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11187081March 15, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
ON MARCH 5, THIS VEHICLE STOPPED WHILE DRIVING IN THE MIDDLE OF A STREET. I WAS UNABLE TO START THE VEHICLE AND ME AND MY PASSENGER COULD HAVE BEEN SERIOUSLY INJURED OR KILLED. CAR WAS TOWED TO DEALERSHIP AND HAS 2600 MILES ON IT. I HAVE FOUND THAT HYUNDAI IS DOING A RECALL TO REPLACE STARTER AND A SOFTWARE UPDATE. I HAVE BEEN TOLD THAT BECAUSE OF THE NEW TECHNOLOGY THIS VEHICLE HAS WHICH IS AN AUTOMATIC START AND STOP AT A STOP SIGN OR STOP LIGHT THAT THE STARTER SHORTED OUT AND APPARENTLY THE SOFTWARE IN THE CAR JUST STOPS THE CAR WHILE DRIVING.. THIS HAPPENED WHILE DRIVING THE CAR AT 35 MILES/HOUR ON A BUSY STREET. IT IS A MIRACLE THAT I WAS NOT HIT AND INJURED OR KILLED. CAR IS AT THE DEALERSHIP WAITING FOR A NEW STARTER AND SOFTWARE UPDATE WITH A POSSIBLE SHIP DATE OF MARCH 31, 2019. THESE 2019 SANTA FE ARE NOT SAFE TO BE SELLING TO THE PUBLIC WITH THIS KNOWN DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182491February 26, 2019
UNKNOWN OR OTHER
I PURCHASED A BRAND NEW 2019 HYUNDAI SANTA FE ON FEBRUARY 20, 2019. ON SUNDAY, FEBRUARY 24 WHILE DRIVING ON A BACK COUNTRY ROAD GOING NO MORE THAN 35 MPH, THERE WAS A LOUD NOISE ON THE ROOF OF THE CAR. I OPENED THE ELECTRIC CLOTH COVER AND THE SUNROOF WAS SHATTERED AND GLASS STARTED FALLING IN THE CAR. CONTACTED THE DEALER THE NEXT DAY AND WAS TOLD TO CONTACT MY INSURANCE. THE DEALER OR HYUNDAI SHOULD COVER THE COST AS I ONLY HAD THE CAR FOR 4 DAYS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11175311February 22, 2019
SEAT BELTS
2019 HYUNDAI SANTA FE. CONSUMER WRITES IN REGARDS TO SEATBELT CONCERNS. *LD THE CONSUMER STATED EVERY PASSENGER SEAT BELT WAS UNSATISFACTORY, THE FRONT DOORS ON THE VEHICLE HAVE SHARP CORNERS CAUSING CUTS, AND THE VIEW BUTTON WAS MISPLACED. *JS
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11173339January 31, 2019
STEERING
ON AT LEAST 2 OTHER OCCASIONS AND WHEN DRIVING THE VEHICLE, A WARNING SHOWS UP IN THE SPEEDOMETER AREA ALONG WITH A WARNING LIGHT COMING ON. THE WARNING STATES: "CHECK BLIND-SPOT WARNING (BCW) SYSTEM". THE WARNING ONLY TURNS OFF AFTER THE VEHICLE HAS BEEN TURNED OFF AND NOT AGAIN STARTED FOR SEVERAL HOURS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161474December 14, 2018
VISIBILITY/WIPER
WHILE DRIVING MY NEW 2019 SANTA FE I NOTICED THE FIRST TIME IT RAINED I HAD SEVERE REDUCED VISIBILITY IN THE LEFT PORTION OF THE WINDSHIELD WHERE THE WIPERS DON'T REACH. THE RAIN POOLS THERE AND DOES NOT GET ANY BETTER THAN PICTURED. THIS IS A SAFETY ISSUE AS YOU CAN NOT SEE OUT OF 15% OF THE WINDSHIELD AND COULD CAUSE AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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