Hyundai Kona Complaints

964 consumer complaints on file.

#11449232January 28, 2022
UNKNOWN OR OTHER
2020 HYUNDAI KONA. CONSUMER WRITES IN REGARDS TO NHTSA SAFETY RECALL 21V-301. THE CONSUMER STATED THE VEHICLE FAILED AS DESCRIBED IN SAFETY RECALL 21V-301. THE DEALER REFUSED TO HONOR THE RECALL AND REPAIR THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449239January 28, 2022
UNKNOWN OR OTHER
My 20year old daughter had gone to a dealership to get her first vehicle and they have her a recalled vehicle without knowing about it. She was financed a 2019 Hyundai Kona with a high monthly fee. She was told the vehicle had no issues but then 3 days ago (1/26/22) we received a call regarding recall from the dealer. The dealership called with the manager apologizing profusely and stating that they were unaware of recall from (4/2021) and that the vehicle should not have been allowed for sale / finance/ lease. They said it was a big mistake. They told us that because they are not the manufacturer, we had to take it to the a Hyundai dealership. She took it yesterday (1/27/22) and they said to bring it back on Monday to fix😑😳 despite the danger🤷🏽‍♀️. They refused to even provide a rental car for free.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449246January 28, 2022
ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION
2020 HYUNDAI KONA. CONSUMER WRITES IN REGARDS TO OIL CONSUMPTION SAFETY RECALL. THE CONSUMER STATED THE ENGINE WOULD MAKE A TAPPING SOUND. A MALFUCNTION LIGHT ILLUMINATED. THE CONSUMER STATED THE VEHICLE WAS OUT OF OIL. THE VEHICLE WAS TAKEN TO THE DEALER. THE DEALER ADVISED THE CONSUMER TO DRIVE THE VEHICLE 1,000 MILES THEN RETURN IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449155January 27, 2022
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Sunroof exploded. On 19 January 2022 around 15:45 (Pacific Time) while driving approximately 65mph in my 2021 Hyundai Kona Electric on Hwy 60 (Moreno Valley, California), west-bound I experienced a loud explosion sound in my Kona and glass raining down on me and the inside of the car. I looked up and noticed there was a hole in the sunroof (see attached photos). I immediately found a safe place to exit the highway and stopped.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448690January 24, 2022
POWER TRAIN
The contact owns a 2020 Hyundai Kona. The contact stated while driving the vehicle stalled. The gear shifter was stuck in reverse and drive. The vehicle was taken to the local dealer who informed the contact the vehicle was working as designed. The vehicle was not diagnosed or repaired. The vehicle was towed to a local dealer where it was diagnosed the transmission needed to be replaced. The vehicle was repaired but, the failure recurred. The vehicle failed to turn on and there was an abnormal odor of fire. Additionally, The vehicle failed to start. The manufacturer was notified however, no further assistance was provided. The failure mileage was approximately 13,000. The contact mentioned a complaint was filed with the BBB.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11447990January 19, 2022
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
I was driving the vehicle. All of a sudden, all the lights went out on the vehicle. This includes the instrumentation panel, interior lights, brake lights, etc. I drove the car to a safe location and stopped the engine. I then restarted the car and everything started normally.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448096January 19, 2022
ELECTRICAL SYSTEM
The contact owns a 2019 Hyundai Kona. The contact stated that she initially received notification of NHTSA Campaign Number: 21V127000 (Electrical System). The vehicle was taken to the dealer and the battery was reduced to 80%. The contact was instructed to park the vehicle away from structures until a final remedy was available. The contact never received information about the final remedy from the dealer. Months later, the contact had taken the vehicle to the dealer for a maintenance repair and the battery was reset to 100%. After a few weeks of driving the vehicle, the EV warning light appeared on the instrument panel and the dealer was notified of the issue. The contact was then instructed to bring the vehicle back to the dealer where it remained in their possession. The manufacturer had been notified of the failure and provided the contact a case manager. The contact had not yet heard from the case manager regarding her vehicle. The vehicle was not repaired. The failure mileage was approximately 21,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447669January 16, 2022
ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY
Since the October 2020 recall requirements, I have been told not to park in my garage (thereby exposing my car exterior paint and plastic to the elements) and I have not been able to use my battery at 100% (forced to change limit to 80%). I would not have bought this car if I was going to be limited to 80% of the estimated mileage and gone with a Tesla instead. I live in a desert climate so exposing my car each day to sand and sun is aggravating when I normally park in my garage to protect my car's plastic elements and paint. It has been 16 months without a resolution to the issue and no reasonable compensation for loss of use of vehicle and increased damage to exterior of car since October 2020. Hyundai sold 2020 Kona EV owners a defective car. Had I known I would have been limited to about 200 miles, I would have chosen a different car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447144January 12, 2022
ENGINE
Car will stall while driving, coming to a stop and slowing down. Loud clanking and knocking noise in engine, massive oil consumption, engine light illuminated, bad acceleration then stalling, rough idle and stalls while backing up. I am terrified of driving this car and it stalls when turning and coming to a stop or just slowing down. I can smell oil burning and no one at hyndai wants to help me at all. Driving it out of the dealership when I had it checked for the recall and it died 2 times. I am going to lose everything I have worked for all because this car is not working properly. Dealership allowed me to drive away knowing the car stalls while driving and wanted me to pay for another engine diagnostic test even though they stated they did one.this makes no sense and I am severely frustrated!!! I will never buy another hyundai!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447107January 11, 2022
ENGINE, UNKNOWN OR OTHER
I went to use the horn at a car that blew through a stop sign and there was no horn sound. This was my first time using the horn since I bought it brand new. No warning lights no nothing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446867January 10, 2022
ELECTRICAL SYSTEM
I was directed by Jennifer Kruger at the NHTSA to complete this form. My 2019 Hundai Kona EV is part of the EV battery recall. On August 27, 2021, my local dealer took my car while waiting for a replacement battery. I do have use of a rental vehicle. I've reached out to Hyundai Customer Service many times in an attempt to find out when my care will be fixed and returned to me. I've not been able to get any answers. My car is 17 months old and they have now had it for over 4 months. That is unacceptable. I filed a Lemon Law request in July after months of 20% battery reduction with no indication of when that would be fixed. My request was denied. One month later they determined that my car was part of the recall. I'm not sure why the manufacturer gets to make that determination - that seems self serving to me. Can you help me find some resolution to this issue? Please let me know if you need any additional information from me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446645January 7, 2022
ELECTRICAL SYSTEM
Took my 2019 Hyundai Electric Kona into dealer on 7/30/21, re: Recall #200. They kept the car for 2 1/2 weeks, finally determining that the entire battery pack should be replaced. Five months later, I am still waiting. The maximum charge is at 80%, I have brought it in for all the other recalls. The dealership keeps telling me that they have some battery packs, but that those are for "other" customers, and that I must wait. Hyundai is building new electric cars, there are clearly battery packs available. As I lease my car, and the 3 year lease is up in Sept. 2022, I am beginning to wonder if the dealership is purposely delaying the battery replacement to force me into returning the car, rather than purchasing it, at the end of the lease. Why hasn't this safety recall been addressed by Hyundai? Please help me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446612January 7, 2022
ELECTRICAL SYSTEM
The contact owns a 2020 Hyundai Kona. The contact received notification of NHTSA Campaign Number: 21V127000, however, the dealer exceeded a reasonable amount of time for the recall repair. The contact stated that the dealer advised her the vehicle can not be fixed due to no parts. The contact was concerned that her vehicle would have a failure while driving. The manufacturer was made aware of the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445971January 3, 2022
ELECTRICAL SYSTEM
Hyundai has been unable to complete a recall on the Kona EV's battery for nearly a year, which is not "reasonable" by anyone's definition of the word. During that time, we've been unable to charge our car in our garage (where our charger is installed) and haven't been able to use the car on roadtrips as we have to limit the charging capacity (per the recall instructions). I requested a buyback under my state's lemon laws but they claimed it wasn't applicable (I disagree based on the law and will be filing a complaint with the state as well). I've been waiting months for the battery to arrive at the dealership. There have been no updates from corporate since they denied the buyback request. Local dealerships have complained that corporate keeps changing the rules and how they're supposed to handle the recall, and are of no help. We're going on a year without being able to fully utilize the car and Hyundai refuses to offer any help. They claim there are issues with the battery supply but are marketing brand new cars with batteries.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445933January 3, 2022
ENGINE
The contact owns a 2021 Hyundai Kona. The contact stated that while driving at 20 MPH, the vehicle inadvertently stalled and lost electrical power. The battery warning light, engine warning light, and an unknown warning light were illuminated. The contact veered to the side of the road. The contact was unable to restart the vehicle after several attempts. The contact waited an hour and was able to restart the vehicle and drive; however, the vehicle was shaking while driving. The contact stated that the failure reoccurred while driving. The vehicle was towed to the dealer who diagnosed that the engine had failed and needed to be replaced. The dealer advised the contact that the vehicle would be repaired at her own expense. The contact referenced NHTSA Campaign Number: 21V301000 (Engine). The manufacturer was notified of the failure but did not provide any assistance. The vehicle was not repaired. The failure mileage was approximately 21,605.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445833January 2, 2022
ENGINE
We have a 2021 Hyundai which is the subject of an engine recall. There have been no repairs to the car and we just turned 5000 miles. When the car is cold and first started the engine knocks and it has gone through 2 quarts of oil so far. The dealership says nothing is wrong with it. I have video of it being started and knocking. We are afraid to park it in our garage due to fire risk and due to the greatly reduced price of repairs the dealer can charge Hyundai, are getting nothing done. The number 1 driver of this car is 88 years old and does not need this stress. Help, please?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445745December 31, 2021
ENGINE
Leased 5/24/2020. Poor mileage . Told had to break in. On 3/24, 3/29 and 3/30, 2020, car stalled out in traffic. Called for service and given date 3 weeks later. Called Another dealer and got appt. for next day.Spoke to Hyundai Ca. (Sonia) and got case number(1811 5897). On 4/2/2020Blue Link advised to take to dealership, that there was a problem with Engine Control System.The service report was written up that customer states check engine light on.We told them that the car stalled in traffic(very dangerous), but they wouldn’t write that up. They state that they repaired the car and no code was found. An recall was mailed to house. Made appt for 11/15/2020. Had engine rings recall, they said they did an Atkinson Engine Insp.On 12/6/2020 we received from Blue Link a notice for a possible condition with Engine Control System. At the same time notice appeared car stalled, again in traffic.Called Hyundai Ca. Talked to a Jordan who started another case number, 1905 7159 and he contacted Centereach Hyundai and we had an appt for 12/8/2020. They had to keep the car which meant we were without a car. On 12/16/2020 Centereach gave us a loaner which we were very appreciative of. The car was finally repaired and given back to us on 12/31/2020. Engine was replaced or rebuilt. We had car in for recall on 11/15/2020 and nothing showed up on Engine. Yet on 12/08/2020 they say the engine noise was caused by faulty bearing and piston slap, did a test and found a passing result. They continued to diagnosis and found scoring on all cylinder walls an indication of piston slap to be confirmed, submitted all proper paper work, photos and video evidence to Hyundai for engine approval. After reading in the newspaper about troubles with Hyundai I felt I should write as we could have numerous times accidents with the stalling of car. Hyundai did not acknowledge and repair car right the first time. It was a dangerous situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445519December 29, 2021
ELECTRICAL SYSTEM, ENGINE
After only having 2300 miles on my 2022 Kona electric I received a warning indicator on my dash, “Electrical system error.” I looked in the manual and was directed to take the car to the dealer. The dealer diagnosed the issue and shared that the battery itself is defective and a new one will need to be ordered. As a result, I began some online research into the issue. It appears that similar issues arose within previous year models, and some even resulted in fires once the battery reached 100%. I also read other stories about how batteries had inconsistent charging rates. I Experienced an issue with inconsistent charging rates prior to the error message but assumed it was simply me not remembering the percentage it was at when initially plugged in. After reading the issues I quickly realized it was not a fluke. I also felt it important to report bc I asked the dealer if they had encountered any other issues with the Kona EV and it’s battery units and they said no. Obviously, this was before I did my own research, and am more very surprised they said they have had no other issues knowing that their copy recalled nearly 100,000 cards recently for faulty batteries.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445281December 28, 2021
TIRES:TREAD/BELT
215/55/R17 The N Priz AH8 tires are extremely slippery on wet pavement. Unless I drive exceptionally slow and cautiously, I could lose control of my Hyundai Kona Ev
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444554December 21, 2021
ENGINE, FUEL/PROPULSION SYSTEM
My vehicle keeps shutting off with no warning and has almost killed me on multiple occasions The dealership keeps placating me about getting it fixed, saying that a repair is months out Meanwhile, I am driving a very dangerous vehicle that shuts off and shakes like it’s going to explode
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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