Hyundai Equus Complaints

96 consumer complaints on file.

#11580545April 1, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2015 Hyundai Equus. The contact stated that while the vehicle was parked in the garage, there was an unknown liquid leaking from under the hood. The contact received notification of NHTSA Campaign Number: 23V651000 (Services Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 68,925. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576985March 12, 2024
UNKNOWN OR OTHER
How long in a timely manner to remedy? I am trying to sell my vehicle and this recall is hindering it's value. Manufacturer is unable to tell dealership how to fix recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572593February 18, 2024
AIR BAGS, UNKNOWN OR OTHER
The right of my dash leather is lifting up, which will eventually affect the deployment of the right front air bag.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570143February 5, 2024
SERVICE BRAKES
THE SUBJECT VEHICLES ARE EQUIPPED WITH ANTI-LOCK BRAKE SYSTEM ("ABS") MODULES THAT COULD LEAK BRAKE FLUID INTERNALLY AND CAUSE AN ELECTRICAL SHORT OVER TIME. AN ELECTRICAL SHORT COULD RESULT IN SIGNIFICANT OVERCURRENT IN THE ABS MODULE INCREASING THE RISK OF AN ENGINE COMPARTMENTFIRE WHILE PARKED OR DRIVING. Date note 9/22/2023. No remedy after 4 MONTHS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569535February 2, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2014 Hyundai Equus. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that the parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565221January 12, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2014 Hyundai Equus. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558345December 4, 2023
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, SERVICE BRAKES
I am unable. To drive my car anywhere. Each time I start my car. All warning lights flash like a Christmas light. It causes the car to suddenly be slowed down. Or not to go full speed? I got the recall notice in the mail 4 weeks ago. My car has been parked in the garage for four months and has been there ever since. I need my car to go to work and I don't know what else to do. I can only do so much by using the cars of families and friends, but I need my car back because it's inconveniencing them too as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554007November 7, 2023
EXTERIOR LIGHTING
There are actually 3 problems that my dealer has not been able to fix/diagnose. The first is the headlights, when set to the auto position, they will often turn off and on while driving at night. Service says that they were unable to duplicate the problem, but it keeps happening. The second is the Navigation system updates, that they claim they cannot provide any updates to my 2016 Equus (just about all other years and models are available). The third is the voice recognition system, which only recognizes my voice for phone calls, but not for directions. The dealer (Gettel Hyundai of Sarasota FL) had my vehicle for two weeks and was not able to fix any of these problems, although they charged me over $500 for diagnostics. If I look at the Hyundai Owners Forum, I see these problems documented over and over and I provided the dealership with that information to no avail. I also notified the BBB of my problems, (case# [XXX]), but they are not returning my calls to them in order to update them on my lack of resolutions to my problems. What if anything can I do to pursue this ? I have copied in the CEO of Hyundai USA (J. Munoz) and after initially designating someone under him to get involved, has since been unresponsive (since October 6th, 2023). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547515September 30, 2023
SUSPENSION, POWER TRAIN, ENGINE
Engine failure/thrown rod in engine while drive. 90k miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541032August 27, 2023
SUSPENSION
The air bag suspension in these model cars are a known issue and they been known to fail almost every equus has this same problem and Hyundai knows about it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533343July 19, 2023
SUSPENSION
I was driving my 2014 Hyundia Equus on the interstate going 65 mph when my from suspension collapsed. The air ride suspension failed as I was driving. The car became unstable as my safety and the safety of those around me could have been catstrophic. By the Grace of God, I was unharmed and able to get off the road without harming anyone in the process. The turning Ratius was cut to 1/4 of its full capabilities as the entire front of the car has collapsed completely where the tire is rubbing against the top of the wheel well. Hyundia's solution is for me to convert me entire suspension to a third-party coil kit as they no longer make the airbag components to fix my problem. They also want to charge $6,000 for the process. Imagine not being able to find a key safety component for a 9-year-old car forcing the owner to pay $6,000 for a complete conversion that isn't even supported by Hyundia?! They literally took ZERO responsibility for their lack of sound engineering. Another alarming fact is no warning lights or messages appeared before or after, it's like the car didn't even register the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525381June 5, 2023
SUSPENSION
The contact owns a 2015 Hyundai Equus. The contact stated that while driving into the driveway, the front air suspension suddenly failed causing the front-end of the vehicle to collapse onto the front tires, making the vehicle undrivable. The vehicle was towed to the local dealer. The cause of the failure was not yet determined. The vehicle was not yet repaired. The contact stated that the failure had occurred on two previous occasions with the driver’s and passenger’s side rear air suspensions, and the front passenger’s side air suspension. The approximate failure mileage was 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503913January 27, 2023
SERVICE BRAKES
When I press my brakes sometime I have to pump the pedal.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501608January 13, 2023
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, WHEELS
On November 2014, purchased Hyundai Equus from Bob King Hyundai located in Winston-Salem, NC. Within a month, our headlights flashed on and off for a brief second. Occurred more often after that and the dealer checked the car to resolve problem. Nothing found. Months later, problem got more severe and once again dealer tried to fix and could not find a problem. Two or three times car went back to dealer and also a Hyundai dealer in Hickory, NC and once again, nothing was found defective. Over the past year, car has experience longer periods of light going off. Recorded on Dash-Cam at 1:00am on Interstate 77 lost of lights for 5 seconds at 70mph. I can supply a copy of that event if needed. I would say that I traveled over 300-500 feet without lights at that speed which could have been fatal. No warming lights or messages about the fault. I wrote the President of Hyundai Motor Company on December 3, 2022 with certified mail and return receipt and have not heard or been contacted by the company. I think this is a possible accident waiting to happen and injuries being incurred. Please help me with this issue as the safety of me and my family are at stake. Thank you for your attention into this matter. Cordially, Fred Crump 4958 River Bend road Claremont, NC 28610 Cell: 828-244-5555 hom: 828-459-7080
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487906October 4, 2022
AIR BAGS
Active headrest on front passenger side inadvertently deployed while driving on a smooth toll road at normal speed. Any passenger could have been severely injured and there could be risk of driver side deployment that could not only cause severe injury but also collision. There were no warning indicators and the entire unit must be replaced because the plastic retention clips broke. The car is currently in the shop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481604August 28, 2022
STRUCTURE:BODY:DOOR:HANDLE:EXTERIOR
Driver's exterior door handle failed for second time since owning vehicle resulting in having to manually return the external handle to the latched position by rolling window down. This part was replaced in 2017 the first time. This defect also prevents the key from unlocking the driver's side door.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473408July 11, 2022
SUSPENSION
The contact owns a 2014 Hyundai Equus. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lowered, causing the contact to nearly lose control of the vehicle. The vehicle was taken to the dealer where it was diagnosed that the rear strut assembly, air springs, solenoid module, ECU, and connector assembly needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 68,899.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463358May 4, 2022
ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM)
The contact owns a 2011 Hyundai Equus. The contact stated that while his wife was driving at an undisclosed speed, the vehicle stalled however, the driver was able to pull to the side of the road where the vehicle lost motive and was unable to be restarted. The contact stated that he was unaware of any warning lights being illuminated. The vehicle was towed to an independent mechanic who advised that they would attempt to restart the electronic computer module (ECM). The repair was successful however, the contact stated that the independent mechanic advised him that the failure could recur and that the vehicle should be taken to the dealer. The contact stated that the failure recurred without warning. The vehicle was then towed to the dealer. The failure was diagnosed that the ECM had malfunctioned and needed to be replaced. The ECM was replaced by a module from another vehicle. The contact stated that the vehicle had been at the dealer since July of 2021 as the replacement part was on back order. The contact stated that the dealer informed him that other issues were found with the vehicle and the contact was awaiting a call from the dealer. The manufacturer was notified of the failure and a case was opened. The approximate failure mileage was 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458478March 27, 2022
EXTERIOR LIGHTING
Which vehicles this affects: 2011-2016 Hyundai Equus. All trim levels. This affects every Hyundai Equus, as all headlights are identical throughout all model years and trims. I am the administrator for the Facebook group of this car, and am part of the automotive lighting industry. I can confirm that everyone I’ve asked (several hundred people) have experienced this issue. I have owned 3 of these vehicles, all different model years, and can also confirm each vehicle had this issue. What happened: I came within inches of hitting a pedestrian crossing the road because the distance vision my headlights are supposed to offer has effectively been eliminated. My reaction time is now greatly reduced as I can no longer identify hazards beyond 38ft in front of my car using low beams. Why did this happen: The reflective coating on the bowl of the HID low beam projector is incapable of handling the UV/heat emitted by the stock HID bulb, and burns off. Complaints similar to this that resulted in recall: This is identical to what happened with the Acura RLX LED headlights, in which they had to issue a recall. Things I’d like to add: This is not a normal “wear and tear” item. The reflective coating of the headlight is THE most important part of the headlight, as without it the light can not be formed into a beam whatsoever. It is not a user serviceable item, nor is it accessible for repair. The entire headlight must be replaced, and the brand new headlight has the same issue. My headlights now only provide enough light to show me things up to 38 feet away, even while being aimed properly. This is a critical failure that has no viable solution without NHTSA’s intervention. Image of the problem: I have attached an image of the reflector bowl to show how the critical reflective coating has nearly entirely burnt off. For reference, the bowl shown in the photo SHOULD have a completely mirror finish. I have also attached their response to my report.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458481March 27, 2022
EXTERIOR LIGHTING
Headlight provides inadequate lighting, car not in compliance with FMVSS 108. Caused by the reflector bowl in the low beam HID projector losing its reflective coating. Heat/UV emitted by the bulbs burns it off. Visibility reduced to 38 feet. Happens on all years/trims. No known repair. Replacement headlight assemblies also affected.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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