Hyundai Entourage Complaints

288 consumer complaints on file.

#10622476August 15, 2014
ELECTRONIC STABILITY CONTROL (ESC)
THE DEALER SAYS THIS HAPPENS WHEN THE GAS CAP IS NOT ON PROPERLY CLOSED. THE CHECK ENGINE LIGHT COMES ON AND THE ESC LIGHT COMES ON. THIS CAUSES THE CAR TO LOSE POWER AND ALMOST STALL. THE ONLY WAY TO GET THE ENGINE RUNNING RIGHT AGAIN IS TO TURN IT OFF AND RESTART AFTER ABOUT 30 SECONDS. THIS FIRST HAPPENED TO ME ON THE BQE IN BROOKLYN. THIS WAS IN 2011 3 MONTHS AFTER I PURCHASED THE CAR USED FROM THE HYUNDAI DEALER SECOND HAND. LAST WEEK IT HAPPENED 3 TIMES. I WAS AT A STOPLIGHT AND WHEN I STARTED UP THE CHECK ENGINE LIGHT WENT ON AND THE ESC LIGHT CAME ON AND I SUDDENLY I LOST POWER CONFUSING THE CARS BEHIND ME. WHEN I START UP AGAIN THE ESC LIGHT IS OUT BUT THE CHECK ENGINE LIGHT IS STILL ON. I FIND THIS IS DANGEROUS AND NEEDS TO BE CORRECTED. I AM AFRAID THIS WILL HAPPEN ON THE HIGHWAY AND I LOSE POWER, BRAKES AND POWER STEERING!. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618967August 5, 2014
ELECTRICAL SYSTEM, ENGINE
ON MY LAST VISIT TO THE DEALERSHIP SERVICE DEPARTMENT, I WAS TOLD THE FRONT VALVE COVER GASKET WAS LEAKING AND NEEDED TO BE REPLACED. I WAS UNABLE TO HAVE THE REPAIR DONE AT THEN DUE TO TIME CONSTRAINTS. I NOW HAVE AN APPOINTMENT IN THREE DAYS (AUGUST 8, 2014) TO HAVE THE FRONT VALVE COVER REPLACED. THE COST ESTIMATE IS $653.00. NHTSA RECENTLY SENT ME A NOTICE OF A RECALL ON THE HYUNDAI VERACRUZ THAT HAS VIRTUALLY THE SAME ENGINE COMPARTMENT LAYOUT AS MY VEHICLE. THE RECALL ON THE VERACRUZ IS TO REPLACE LEAKING VALVE COVER GASKET AND THE ALTERNATOR FOR FREE BECAUSE OIL IS LEAKING ONTO THE ALTERNATOR AND CAUSING A SAFETY HAZARD. I THINK THAT HYUNDAI OF AMERICA SHOULD DO THE SAME FIX FOR MY VEHICLE FREE OF CHARGE. WHAT DO YOU RECOMMEND THAT I DO? I BELIEVE THAT ODI SHOULD VERIFY THIS COMPLAINT AND CONTACT HYUNDAI TO ISSUE THE SAME RECALL FOR MY VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617030July 28, 2014
SUSPENSION
WE NOTICED A LOUD THUMPING NOISE COMING FROM DRIVERS SIDE TIRE AREA, WHEN WE TOOK IT TO THE DEALER THEY TOLD US THE LEFT SWAY BAR ENDLINK AND INNER TIE ROD NEEDED TO BE REPLACED AND THE CAR WAS OUT OF WARRANTY SO WE WOULD HAVE TO PAY FOR IT. I TOLD THEM THAT I THOUGHT THAT THE CAR HAD TO FEW OF MILES FOR SOMETHING LIKE THAT TO GO WRONG TO WHICH THEY REPLIED "WELCOME TO THE WORLD HYUNDAI THEY USE CHEAP PLASTIC PARTS", NEEDLESS TO SAY I WAS UPSET. I HAVE SINCE TAKEN THE CAR TO FIRESTONE AND THEY SAID THE REPAIR COULD RUN OVER A $1,000.00 WHICH I DO NOT HAVE. I HAVE GONE ON LINE AND FOUND MANY COMPLAINTS ABOUT THIS SAME ISSUE. I FEEL THAT THIS IS A DEFINITE SAFETY ISSUE AND SHOULD BE LOOKED INTO BEFORE SOMEONE GETS HURT OR KILLED DUE TO THE PROBLEM, THAT IS IF THEY HAVE NOT ALREADY DONE SO. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616221July 25, 2014
SEATS
TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THE FRONT DRIVERS SEAT ENTIRELY RECLINED BACK ONTO THE REAR LEFT PASSENGERS SEAT. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FRONT DRIVERS SIDE SEAT SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SEAT MOTOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE 65,000 AND THE CURRENT MILEAGE WAS 80,000. UPDATED 09/09/14*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615448July 22, 2014
STEERING, STRUCTURE:BODY
TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. THE CONTACT STATED THAT THE SUB-FRAME WAS RUSTED. IN ADDITION, THE RACK AND PINION SHIFTED WHICH CAUSED THE POWER STEERING TO LEAK. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE SUB FRAME NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 132,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10614583July 18, 2014
ENGINE
TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO REPLACED AN UNKNOWN MODULE. THE CONTACT STATED THAT THE FAILURE RECURRED THREE DAYS AFTER THE REPAIR. THE VEHICLE WAS TAKEN BACK TO THE INDEPENDENT MECHANIC WHERE THE VEHICLE WAS TO BE DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10611254July 17, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
TURN SIGNAL INTERMITTENT/TOTAL FAILURE, SYMPTOMS ARE TYPICALLY SEEN WHEN A BULB FAILS. REPLACEMENT BULBS DO NOT CORRECT ISSUE AS THIS ISSUE IS RELATED TO A FAULTY BCM (BODY CONTROL MODULE). VEHICLE DOESN'T USE A RELAY STYLE SIGNAL INDICATOR SYSTEM. NOTE: THAT THE REAR TURN SIGNAL BLINKS FAST DURING FAILURE. MULTIPLE FORUM POST STATE THAT IT CAN APPEAR ON EITHER SIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10611093July 16, 2014
LATCHES/LOCKS/LINKAGES, STRUCTURE
THE REAR DOOR (HATCHBACK DOOR), (LATCHES/LOCKS/LINKAGE, STRUCTURE), ON MY 2008 HYUNDAI ENTOURAGE MINI-VAN, FAILED TO OPEN. ALL EFFORTS TO OPEN THE DOOR PROVED FRUITLESS. REQUEST HYUNDAI MOTOR AMERICA TO REPAIR LATCHES, LOCKS, AND/OR LINKAGE UNDER ONE OR MORE OF THE RECALL AND/OR REPAIR CONSENT DECREE NEGOTIATED WITH THE NATIONAL HIGHWAY TRANSPORTATION SAFETY ADMINISTRATION (NHTSA). NOTE, LATCHES AND LOCKING MECHANISMS ON THIS VEHICLE HAVE FAILED PREVIOUS. REFERENCE THE PASSENGER SIDE OF THE VEHICLE SLIDING DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609172July 9, 2014
SUSPENSION, STEERING, UNKNOWN OR OTHER
THE VEHICLE HAS BEGUN VIBRATING SIGNIFICANTLY UPON ACCELERATION AND AT HIGHER SPEEDS. I HAVE SINCE HAD THE TIRES ROTATED MULTIPLE TIMES AND BALANCED. I FINALLY TOOK THE VEHICLE IN TO THE DEALERSHIP THIS WEEK (7/8/14) AND THEY RECOMMENDED FRONT BRAKE REPAIR A REPLACEMENT ENGINE INTAKE (UNSURE OF THE ACTUAL NAME) THAT SHOULD TAKE CARE OF THE PROBLEM. AFTER ALMOST $400 IN REPAIRS ALREADY, THEIR POST INSTALLATION TEST DERIVE REVEALED THE SAME VIBRATION ISSUES. THEY HAVE NOW SUGGESTED THAT THEY HAVE IDENTIFIED MASSIVE DETERIORATION IN THE RIGHT AXLE AN THAT NOW NEEDS TO BE REPLACED. FROM MY RESEARCH ON MESSAGE BOARDS, THIS IS A PROBLEM THAT SEEMS TO EXIST ON HYUNDAI ENTOURAGE MODELS AND KIA SEDONA MINIVANS FROM THE SAME YEAR. THE VEHICLE IS LESS THAN A YEAR OUTSIDE OF WARRANTY. SINCE THIS SEEMS TO BE A PERVASIVE ISSUE WITH THIS MODEL AND A MANUFACTURER SAFETY CONCERN, SINCE THE AXLE IS NOT A PART THAT SHOULD BE SUBJECT TO THIS TYPE OF NORMAL WEAR AN TEAR AFTER ONLY 52K MILES, I AM REQUESTING THAT THE REPAIRS BE COMPLETED AT NO CHARGE TO ME VS THE $800 REQUESTED BY THE DEALER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594545May 28, 2014
SUSPENSION, SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. THE CONTACT STATED THAT WHEN DRIVING OVER A BUMP AT 15 MPH, THERE WAS A LOUD ABNORMAL NOISE COMING FROM THE VEHICLE. THE CONTACT INSPECTED THE VEHICLE AND NOTICED THAT THE DRIVERS SIDE COIL SPRING WAS FRACTURED. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE COIL SPRING FRACTURED, PUNCTURING THE TIRE AND BRAKE LINE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593781May 23, 2014
STRUCTURE:BODY:DOOR
THERE WERE NUMEROUS INCIDENTS WITH MY 2008 HYUNDAI ENTOURAGE POWER SLIDING DOORS AUTOMATICALLY OPENING/CLOSING ON THEIR OWN. IT MOSTLY HAPPENED WHEN I WAS STOPPED AND WAS WAITING ON MY CHILDREN'S BUS TO COME BUT THE INCIDENT IN JANUARY 2009 OCCURRED WHEN I WAS GETTING ON THE INTERSTATE. I HAD STOPPED AT A RED LIGHT AND PROCEEDED TO TURN ONTO THE INTERSTATE WHEN ONE OF MY POWER SLIDING DOOR OPENED ON ITS OWN WHILE I WAS DRIVING. THIS SEAT JUST SO HAPPENED TO BE THE SEAT THAT MY, THEN, 3 MONTH OLD DAUGHTER WOULD SIT IN. I LITERALLY HAD TO TAKE IT TO THE DEALERSHIP MORE THAN 4 TIMES IN A YEAR (SOMETIMES I WOULD NOT TAKE IT IN BECAUSE THEY KEPT TELLING ME IF THEY COULD NOT REPLICATE IT, THERE WAS NOTHING THEY COULD DO) AND IT WAS IN THE SHOP, COLLECTIVELY, ABOUT A MONTH SO THEY COULD ATTEMPT TO REPLICATE THE PROBLEM. EVEN WITH SHOWING THEM VIDEO, THEY SAID THEY COULD NOT TELL WHAT THE PROBLEM WAS. AFTER ABOUT A YEAR AND A HALF FROM PURCHASE, THEY FINALLY STARTED CHANGING OUT PARTS (STARTING FROM CHEAPEST TO MORE EXPENSIVE PER MY REQUEST) AND FOUND THAT IT HAD TO DO WITH THE SWITCHES. THIS IS A HUGE SAFETY CONCERN BECAUSE THE DOORS HAVE SHUT ON ME WHILE I HAVE BEEN STANDING IN THE DOOR TRYING TO GET MY KIDS OUT, THEY HAVE OPENED WHILE DRIVING, AND MANY TIMES IT WOULD OPEN AND CLOSE REPEATEDLY ON ITS OWN BUT WOULDN'T FULLY OPEN UNTIL I TURNED OFF THE POWER FUNCTION. IF SOMETHING HAPPENED AND THE CAR CAUGHT FIRE, THIS COULD CAUSE SMALLER CHILDREN TO BECOME ENTRAPPED. IT IS A SERIOUS SAFETY ISSUE THAT I HAVE SEEN PEOPLE POSTING ABOUT ALL OVER THE INTERNET WITH THE EXACT SAME PROBLEM AS I AM MENTIONING. THESE VEHICLES NEED TO BE RECALLED BEFORE SOMEONE DOES LOSE THEIR LIFE OR BECOME SERIOUSLY AND/OR PERMANENTLY INJURED! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593452May 22, 2014
SUSPENSION, SUSPENSION:FRONT:CONTROL ARM:LOWER ARM
IN APRIL 2013, OUR ENTOURAGE WAS SERVICED TO REPAIR THE FRONT STABILIZERS THAT WERE CAUSING THE VEHICLE TO SHIMMY AT HIGH SPEEDS. I TOOK THE VEHICLE BACK AGAIN TODAY (MAY 22, 2014) BECAUSE THE SAME PART IS CAUSING THE SAME PROBLEM. I AM CONVINCED THIS IS RELATED TO RECALL 13V556000 SUSPENSION NOV 06, 2013. THEY REFUSED TO LOOK AT MY VEHICLE UNLESS I AGREED TO A $95 FEE. AFTER COMPLAINING TO A MANAGER ABOUT IT, HE AGREED TO INSPECT THE VEHICLE AT NO CHARGE. I WAS ASKED TO WAIT WHILE THEY LOOKED AT THE VEHICLE. TEN MINUTES LATER, THE SERVICE ADVISOR CAME INTO THE WAITING ROOM AND SAID THEY DIDN'T HAVE ENOUGH MECHANICS TODAY TO LOOK AT THE VEHICLE IN A TIMELY MANNER. I WAS ASKED TO BRING THE ENTOURAGE BACK AT A LATER DATE WHEN I COULD LEAVE THE VEHICLE THERE BECAUSE THE VEHICLE HAD A FEW RECALLS FOR NON-SUSPENSION AND NON-SAFETY RELATED ISSUES. WHEN I ASKED HIM WHAT THE RECALLS WERE FOR HE JUST SAID IT WAS FOR A HEATER CORE AND A FEW OTHER NON-SAFETY ISSUES. NOT ONCE WAS THE ABOVE SUSPENSION RECALL MENTIONED OR ELUDED TO. I HAVE RECEIVED A NUMBER OF LETTERS FROM THE DEALER STATING THEY WOULD GIVE ME A GREAT TRADE-IN DEAL ON THE ENTOURAGE VAN BECAUSE IT WAS A HIGHLY SOUGHT AFTER VEHICLE. I NOW BELIEVE THERE ARE ULTERIOR MOTIVES FOR WANTING ME TO TRADE-IN THE VAN. THEY DON'T WANT TO DEAL WITH ALL THE RECALL AND TECHNICAL ISSUES RELATED TO THE ENTOURAGE. WHAT WORRIES ME IS THAT WERE ARE NOT TOLD ABOUT OR RECEIVE RECALL NOTICES OR DEFECTIVE PART ISSUES. NHTSA/ODI WOULD PROBABLY RECEIVE MORE COMPLAINTS, BUT PEOPLE PROBABLY AREN'T AWARE OF THE SHADY NON-DISCLOSURE PRACTICES OF DEALERSHIPS. I HAVE ALSO SUBMITTED A SEPARATE COMPLAINT ABOUT OTHER RECALLS FOR WHICH WE NEVER RECEIVED NOTICE AND MAY HAVE BEEN RESPONSIBLE FOR A CRASH BACK IN DECEMBER OF 2011. THERE ARE MORE ISSUES ON THIS VEHICLE THAT I HAVEN'T SUBMITTED A COMPLAINT FOR, BUT WILL TALK WITH YOU ABOUT IF YOU SO DESIRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593440May 22, 2014
ELECTRICAL SYSTEM, SUSPENSION, ELECTRICAL SYSTEM:WIRING, SERVICE BRAKES, HYDRAULIC
DRIVING A 2007 HYUNDAI ENTOURAGE VAN ON THE MORNING OF DECEMBER 30, 2011 WE CAME TO A STOP FOR A RED LIGHT. MY FOOT WAS STILL ON THE BRAKE PEDAL WHEN TWO SECONDS LATER WE WERE REARED ENDED BY ANOTHER VEHICLE THAT WAS TRAVELING AT APPROXIMATELY 45-50 MPH. MY SPOUSE AND I EXPERIENCED SEVERE WHIPLASH. THE DRIVER OF THE VEHICLE THAT CRASHED INTO US CLAIMED SHE NEVER SAW OUR STOP LIGHTS. AFTER THE INCIDENT, I DISCOVERED THERE WERE TWO RECALLS FOR OUR VAN (06V356000 & 09V122000) RELATED TO INTERMITTENT BRAKE LIGHT SWITCHES. WE PURCHASED THE ENTOURAGE IN 2009, BUT NEVER WAS TOLD OR NOTIFIED OF EITHER RECALL. ALTHOUGH THE OTHER DRIVER WAS A FAULT, I BELIEVE THAT SHE MAY HAVE BEEN TELLING THE TRUTH ABOUT NOT SEEING THE BRAKE LIGHTS. THERE ARE OTHER RECALLS ON THE 2007 HYUNDAI ENTOURAGE SINCE THEN (13V113000 AND 13V556000) BUT WE RECEIVED A NOTICE OF EITHER. I PLAN TO SUBMIT A SEPARATE COMPLAINT REGARDING THE OTHER RECALLS ISSUES. WHAT WORRIES ME IS THAT WERE ARE NOT TOLD ABOUT OR RECEIVE RECALL NOTICES OR DEFECTIVE PART ISSUES. I'M GUESSING THAT NHTSA/ODI WOULD RECEIVE MORE COMPLAINTS, BUT PEOPLE ARE NOT AWARE OF THE SHADY NON-DISCLOSURE PRACTICES OF DEALERSHIPS. THERE ARE OTHER ISSUES THAT I HAVEN'T SUBMITTED, BUT WILL TALK WITH YOU ABOUT IF YOU SO DESIRE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10586199May 2, 2014
STRUCTURE:BODY
ON TWO OCCASIONS ON THURSDAY, MAY 1ST THE DRIVER'S SIDE REAR POWER DOOR BECOME UNLOCKED AND SLID OPEN. WE HAVE HAD THE VEHICLE IN FOR SEVERAL RECALLS RELATED TO THIS POWER SLIDING DOOR. WE CONTINUE TO HAVE ISSUES WITH THE DOOR CLOSING AND LOCKING PROPERLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10576598April 2, 2014
STRUCTURE:BODY:DOOR
I WAS DRIVING AT 45 MPH AND SUDDENLY WE HEARD THE NOISE STATING THAT PASSENGER DOOR IS OPENED. WE STOPPED OUR CAR ON THE SIDE AS KIDS WERE SITTING IN THE BACK. OPENED THE DOORS AND CLOSED AGAIN. THIS HAPPENED FEW TIME SINCE THEN. THERE IS DEFINITELY SOME PROBLEM WITH THE PARTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574575March 24, 2014
ELECTRICAL SYSTEM, ENGINE
BEGINNING IN AUGUST OF 2013 OUR ENTOURAGE STARTED EXPERIENCING EPISODES OF RANDOMLY NOT STARTING, WITH EPISODES OCCURRING ABOUT EVERY TWO WEEKS, SOMETIMES MORE OFTEN, SOMETIMES LESS. FOR AWHILE WE SUSPECTED IT WAS AN ISSUE WITH THE BATTERY, BUT AFTER REPLACING THE BATTERY TWICE NOW, WE KNOW IT IS NOT AN ISSUE WITH THE BATTERY. WE DO KNOW NOW THAT IT IS A CONDITION KNOWN AS AN INTERMITTENT, NO CRANK/NO START. WE DO NOT KNOW FOR SURE WHY; HOWEVER, WE SUSPECT, PER A TECHNICAL SERVICE BULLETIN PUT OUT IN AUGUST OF 2007THAT WE FOUND (#07-90-009), THAT IT IS DUE TO A FAULTY IPM MODULE. HYUNDAI REFUSES TO ACKNOWLEDGE THAT BULLETIN OR TO COVER THE REPAIRS SINCE IT IS NOT UNDER WARRANTY, AND A DIAGNOSTIC IS PROVING FUTILE (PER OUR EXPERIENCE OF HAVING A DIAGNOSTIC PERFORMED THAT TURNED UP NOTHING) SINCE THE PROBLEM RESOLVES ITSELF AFTER SITTING FOR SOME TIME, THEREFORE, BY THE TIME THE MECHANIC IS ABLE TO SEE IT IS NO LONGER EXHIBITING THE PROBLEM, SO WE ARE LEFT NOT ONLY NOT KNOWING WHEN OUR VEHICLE WILL START ON A RECURRING BASIS BUT UNSURE AS TO WHAT TO DO ABOUT THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10568849March 12, 2014
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, EXTERIOR LIGHTING
WHILE DRIVING ON INTERSTATE 40 IN MEMPHIS, TN, APPROXIMATELY 2:30 PM ON MARCH 07, 2014, THE ESC INDICATOR LIGHT BECAME ILLUMINATED ON THE DASH-BOARD. MY ATTEMPTS TO EXTINGUISH THE ILLUMINATED ESC LIGHT NUMEROUS TIMES FAILED TO RESET OR EXTINGUISHED THE ESC LIGHT. UPON ARRIVING HOME ABOUT 3:30 PM, I PARKED MY 2008 HYUNDAI ENTOURAGE, TURNED-OFF THE ENGINE AND RESTARTED THE ENGINE. THE ILLUMINATED INDICATOR ESC LIGHT DID NOT INAPPROPRIATELY ILLUMINATE. I INSPECTED THE EXTERIOR LIGHTS ONLY TO LEARN ALL OF THE REAR LIGHTS WERE STILL ILLUMINATED WITH THE ENGINE TURNED-OFF AND IN PARK. MY EFFORTS TO TURN-OFF THE REAR LIGHTS FAILED. I WAS INSTRUCTED TO DISCONNECT THE POSITIVE BATTERY TERMINAL AND BRING MY 2008 HYUNDAI ENTOURAGE IN FOR INSPECTION AND REPAIRS AT A HYUNDAI DEALERSHIP. AFTER I RECONNECTED THE BATTERY CABLE ON TUESDAY, MARCH 11, 2014, THE ESC INDICATOR LIGHT REAPPEARED (BECAME ILLUMINATED) AGAIN. AFTER ANOTHER HYUNDAI MOTOR AMERICA DEALERSHIP INSPECTED AND REPAIRED MY 2008 HYUNDAI ENTOURAGE, IT WAS LEARNED THAT THE PREVIOUS HYUNDAI DEALERSHIP PERFORMING THE "RECALL AND REPAIR" MECHANICAL WORK, "JERRY-RIGGED" (TO FIX AN OBJECT (USUALLY MECHANICAL) TO A WORKING CONDITION IN A HAPHAZARD WAY. ALSO KNOWN AS DOING A MACGYVER ON IT), OR REPAIRED MY ELECTRONIC STABILITY CONTROL (ESC) SYSTEM IN A MANNER INCONSISTENT OR CONTRARY TO HYUNDAI MOTOR AMERICA MANUFACTURER SPECIFICATIONS. THE HYUNDAI DEALERSHIP INTENTIONALLY AND PURPOSEFULLY USED PARTS THAT WOULD FAIL AND PUT MY SAFETY IN QUESTION. IN VIEW OF HOW I WAS TREATED BY PROFESSIONAL STAFF AT THAT DEALERSHIP DURING MY SEVEN (7) HOUR ORDEAL, I BELIEVE THE DEALERSHIP'S ACTION WAS AN ACT OF PURPOSEFUL SABOTAGE AND CRIMINAL NEGLIGENCE, DESIGNED TO PUT MY PERSONAL SAFETY IN QUESTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10568309March 10, 2014
STRUCTURE:BODY:DOOR, ELECTRICAL SYSTEM
SINCE THIS FIRST INCIDENT WE HAVE HAD PROBLEMS WITH OUR POWER SLIDING DOORS ON OUR VAN. THE DOORS HAVE DONE THE "DINGING" THE CRUNCHING AND GRINDING NOISE, OPENED WHEN TURNING A CORNER. OFTEN COMES UNLATCHED AND MAKES THE LIGHT COME ON AND THE ALERT. THIS HAS HAPPENED MOSTLY ON THE PASSENGER SIDE BUT WE HAVE HAD ISSUES WITH BOTH DOORS. I'M TIRED OF FIGHTING WITH IT AND HAVE RUN OUT OF WARRANTY SO NOW I HAVE TO PAY TO GET IT FIXED AND HAVEN'T HAD THE EXTRA CASH TO DO SO. MAYBE IF SOMEONE DIES FROM THIS HYUNDAI WILL TAKE NOTICE, GUESSING THAT'S WHAT IT'S GOING TO TAKE. THEY REALIZED THEY HAD A LEMON ON THEIR HANDS, WHY DO YOU THINK IT WAS ONLY MADE 3 SHORT YEARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566240February 27, 2014
SUSPENSION, SERVICE BRAKES
TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. THE CONTACT STATED THAT WHILE DRIVING 35 MPH ATTEMPTING A LEFT TURN, HE HEARD AN ABNORMAL KNOCKING SOUND. THE CONTACT EXITED THE VEHICLE AND NOTICED THAT THE FRAME WAS RUSTED. THE CONTACT ALSO STATED THAT THE BRAKE LIGHTS WOULD NOT ACTIVATE. THE VEHICLE WAS TAKEN TO A CERTIFIED MECHANIC WHERE THEY STATED THAT THE STRUTS, FRAME AND CONTROL ARMS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 180,808.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566366February 27, 2014
ELECTRICAL SYSTEM, ENGINE
MY 2007 HYUNDAI ENTOURAGE SE MINIVAN SUFFERS FROM A INTERMITTENT START ISSUE. WE BOUGHT THE VAN USED IN 2012 WITH 82,000 MILES ON IT. WE HAVE HAD DOOR ISSUES, WHERE THEY DO NOT LATCH CORRECTLY AND ENGINE ISSUES, ELECTRICAL ISSUES, AND TIRES WEAR UNEVENLY. IT HAS NOT BEEN A GREAT PURCHASE. THE VAN NOT STARTING IS THE REAL ISSUE, HERE IS WHAT HAPPENS. WHEN YOU PUT THE KEY IN THE IGNITION IT EITHER STARTS THE ENGINE OR THERE IS NO IGNITION. THE LIGHTS AND FANS STILL WORK JUST NO IGNITION. THE FIX, I READ ONLINE THAT IF YOU HIT THE FUSE PANEL BELOW THE STEERING WHEEL THAT RESETS THIS ERROR. IT WORKS, IT SHOULDN'T BUT IT DOES. THE CLOSEST DEALER IS 30 MILES AND THEY HAVE QUOTED ME UP TO A 600.00 TO FIX. I FEEL THAT THIS IS SUCH A WIDESPREAD ISSUE THAT IT SHOULD BE COVERED BY HYUNDAI. IT ALSO SEEMS LIKE A SAFETY ISSUE. PLEASE CHECK INTO THIS. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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