Honda Prologue Complaints (2024)

821 consumer complaints on file.

#11636435January 17, 2025
STEERING
There is a clicking noise that started when turning left. The sound comes from the front of the vehicle. I think it's tied to the steering, because it changes with me turning the steering wheel. I have not contacted the dealer as according to online information there's no fix available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636432January 17, 2025
SUSPENSION, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Car has only 4,000 miles and the CV axels make a grinding noise when turning. Also the emergency braking will randomly go off when reversing the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636426January 17, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, STEERING
The car just emergency brakes for no reason. This is an issue because what it decides to break one day while another car is near by or I am on the highway. Also, there is a cv joint clicking issue and there was a red car with a ! That popped up too, when I took it to the dealership they were no help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636423January 17, 2025
POWER TRAIN, STEERING, SUSPENSION
The car makes a clicking noise when turning left or right under acceleration or deceleration. The seems to be a low droning sound when turning right at moderate speed. No lamps or messages of any error is displayed. Dealer inspected and confined the noise but did not specify a permanent fix. The back order part to attempt repair is a driver's CV axle. The part is said to be back ordered about 3 weeks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636421January 17, 2025
SERVICE BRAKES, UNKNOWN OR OTHER
My brakes were mushy when braking. Warning notices on the dash for servicing brakes and other related brake systems came up. At one point I couldn't come to a full stop. Issue first noticed 9/26/24. Dropped the car off at the dealer 10/8/24 and it sat for four months waiting the brake master cylinder. Picked up on 1/9/25. So far the brakes are working fine. I am now noticing a clicking sound coming from the front end when steering.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636417January 17, 2025
STEERING, SUSPENSION, UNKNOWN OR OTHER
Vehicle makes clicking noise in driver side front wheel area when making a sharp left turn and moving vehicle from a stopped or parked position. Vehicle was taken to dealership for inspection and was told by dealership that the issue was compared to a "known good" vehicle which reproduced the same sound. Dealership said this is considered normal. Dealership test drove vehicle with me and confirmed hearing the noise. This issue is potentially a faulty axle and or CV. This is potentially a safety risk as a can cause unstable driving, resulting in injury or death.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636415January 17, 2025
STEERING
Sterring does not return to center when coming out of a turn. This is a MAJOR safety issue. I could be forced off the road or worse, into another vehicle or pedestrian if I am not quick to force the car to straighten out. Has not been inspected. I was informed this is a known issue by the dealer. No warning lamps
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636414January 17, 2025
UNKNOWN OR OTHER, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Car will stop abruptly even when simply reversing out of my garage when there are no obstacles behind me. This poses a safety risk to me and others. Car has not been inspected. I was told by the dealer this is a known complaint. No warning lights or messages.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636413January 17, 2025
STEERING
When coming out of a corner, the steering does not return to center.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636412January 17, 2025
STEERING
When turning, the car makes a very loud clicking noise that comes from the front wheel area. Sounds like a CV joint going bad.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636352January 16, 2025
UNKNOWN OR OTHER
When using my HondaLink app to unlock the door, sometimes the app has issues sending the signal to the car. This is a safety issue because in the event I lose my keys I will be locked out of my vehicle, or in the event of an emergency when I need to access the vehicle quickly, I will be unable to do so This is unconfirmed by any dealer and I have not contacted the manufacturer about the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636299January 16, 2025
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
On 13 August 2024 I was driving my 2024 Honda Prologue when the DIC and infotainment screens went blank. At this time with no information displayed on any screen, the car was unsafe to operate. I drove the car straight to the local dealer, Tony Honda. The dealer was unable to diagnose the problem. After contacting Honda Tech support, they decided the audio control unit was defective. After 65 days the dealer was able to replace the unit and it seems to work properly. Honda informed the dealer the car was safe to operate without any display screens or information. Actually the car was unsafe to drive with no speedometer indication or any other control functioning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635991January 14, 2025
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
After charging my car from ~20% to 80% over the course of ~8 hours, I powered on the car, reversed out of my parking space, and began driving. Shortly after (<1 min), I noticed that both my Instrument Panel screen and my Infotainment screen had shut off and were black. I continued driving for another 2-3 minutes before pulling into a parking lot. In the lot I powered the car on and off many times, and also powered the car on in Service Mode. During each of these power cycles both screens remained black. About an hour later I returned to the car and again the screens did not turn on. I drove the car about half a mile, stopped and turned it off again for around 30 minutes. After coming back to the car this time, the screens worked as normal. My safety was put at risk because without my instrument panel, I lose almost all feedback and situational awareness of the state of the car. Also, while backing out of a parking space while the screens were not working, I did not have access to my back-up camera. I have not yet taken the car to a dealer or mechanic. I am writing this report directly after the screens resumed operating. I did not see any warning lamps or messages prior to the failure. But when I entered the car initially, I did notice that the infotainment screen was turned on and at a screen that otherwise is not seen until I turn on the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635472January 11, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
Brake system failure happened the day after I bought the vehicle and the dealer found no issues or errors than another brake failure occurred in one week. This could have caused a major accident to a point where my safety is in fear
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635394January 11, 2025
SERVICE BRAKES
When turning the vehicle on, it sometimes displays an error in the instrument panel of the”Brake system failure 43 MPH Top Speed” When this error is present, the vehicle has almost no braking capability. One pedal braking is also disabled when this happens. So the only way to stop the car is to mash the brake pedal to the floor like your life depends on it. Turning the vehicle off for 5 minutes and turning it back on seems to clear the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635050January 9, 2025
AIR BAGS
I purchased this vehicle on October 22, 2024, with the expectation that it met the highest safety standards, including a dependable airbag system designed to protect occupants during collisions. However, on December 23, 2024, I was involved in a major collision where the airbags failed to deploy despite the severity of the impact. The damage to the vehicle was so extensive that it has been declared a total loss by my insurance company.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11634743January 7, 2025
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
Both screens suddenly turned black while I was driving. I had no way to restart the screen, even after shutting off the car and turning back off. The two black screen remain on, but no way to see charging status, speed, control lights, etc.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634241January 5, 2025
UNKNOWN OR OTHER
The center console and the screen behind the sharing wheel black at the same time while I was driving. I couldn't see the speed I was going while driving. I tried turning off the car, taking the key out, then turning the car back on the nothing changed. This issue put me and the other people on the road at risk. Two days before my center console was glitching. I tied to put the map on google maps and apple CarPlay map and it was non stop moving. After about an hour the screen and maps staring the work fine then this time it went completely out. I have schedule an appointment at my nearest dealership for this issue hopefully they know what going on. I have also went online to see if I am the only one experiencing this problem. I few other people have also voiced their concerns on this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634230January 5, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Parking my car in a space with other cars. Nowhere near the car in front of me and the car just locked up the brakes. It was jarring and really strained my neck as I wasn’t expecting it. My daughter was in the car as well and was jarred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634060January 4, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Automatic emergency braking triggers repeatedly when no hazard is present. The system triggered emergency braking and a close-call accident at an intersection. Cars were parked along the side of the road, presumably tricking the system into thinking there was a hazard. Brakes slammed on with a car directly behind us, almost rear ending us. This also happened when reversing out of our driveway. No hazards present, but the system slammed on the brakes. Only possible cause was shadows. These systems are dangerous and not ready for public use. Please force the manufacturer to fix this before people are hurt.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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