Honda Prologue Complaints (2024)

821 consumer complaints on file.

#11637802January 22, 2025
UNKNOWN OR OTHER
A few months after I purchased the car in July, I started hearing a clicking noise when turning from a full stop. In December I was told it was axel issue. It’s not yet been resolved. I’m still driving the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637774January 22, 2025
UNKNOWN OR OTHER
Received this emergency statement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637771January 22, 2025
UNKNOWN OR OTHER
When using my HondaLink app to access the vehicle features, (check state of charge, lock or unlock the door, adjust climate, etc.) often the app has issues sending the signal to or communicating with the car, does not respond or is extremely slow to respond. This is a safety issue because in the event I lose my keys or lock my keys in the vehicle, I will be locked out of my vehicle, or in the event of an emergency when I need to access the vehicle quickly, I will be unable to do so. I have contacted Honda about the issue but have yet to have the issue resolved. App sometimes displays "Retrieving Status..." then "Data is Unavailable". Otherwise, the app will not display anything.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637743January 22, 2025
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
When backing out with ZERO obstacles or things in either direction the car will suddenly come to a violent stop. Had to turn off rear safety camera braking system, as it is useless and dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637737January 22, 2025
SUSPENSION, STEERING, UNKNOWN OR OTHER
When turning the wheel there is Clicking sounds from the front axle, turning 90 degrees right or left. Dealer has been informed and said it sounds like an axle issue and that others have complained about this. Started almost immediately after taking delivery. Also rear camera failed after 1 hour of taking delivery.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637712January 22, 2025
SUSPENSION
When the car is first started especially on cold days when turning right there is a series of 5 clicks that are known in our Honda group to be coming from the CV Joint. It has been known yet the dealerships are keeping our cars for months waiting on parts so it is keeping a lot of us from taking them in.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637709January 22, 2025
ELECTRICAL SYSTEM, ENGINE, FORWARD COLLISION AVOIDANCE: WARNINGS
Received multiple alerts including "service high voltage system", "service vehicle soon", and "cannot charge". The vehicle also reduced speed and function, which could have resulted in reduced driver safety. Vehicle will be brought in for service to determine cause.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637705January 22, 2025
UNKNOWN OR OTHER
Vehicle was in for ac/heating issues that occurred the day I bought the vehicle in Oct 2024. Ac would blow cold on driver side and hot on passenger. No heat from the driver side footwell area.Dealer had me bring in for diagnosis. Parts ordered and car was in for a week in Dec 2024. Interior had to be completely removed for the repair. System seemed to work fine. Now with below zero temps in my area, not heat on the feet, no heat from the vents for passengers in the rear seats. Heating system seems very week with cold weather.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637701January 22, 2025
POWER TRAIN
CV axle half shaft failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637698January 22, 2025
UNKNOWN OR OTHER
When turning right, a clicking sound comes from the front end of the vehicle. 3862 miles on the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637694January 22, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
With reverse alert and notifications on, the vehicle violently brakes when there is nothing in the way
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637689January 22, 2025
ELECTRICAL SYSTEM, SUSPENSION, FORWARD COLLISION AVOIDANCE: WARNINGS
I got the high voltage battery warning error on my dashboard after one random night of charging. The error doesn’t go away after 3 days and at times, the vehicle could not charge. I contacted my salesman and he suggested a hard reset which involved turning off the car and keeping the car fobs at least 20ft away, which worked. However I’m still concerned there is an issue with the battery. The memory seat setting doesn’t connect to the profiles. It randomly picks between 1 and 2 whenever the car turns on. Guest profiles can’t have their name saved unless their Google account is connected. The speaker rattles when volume is higher than 20%. There’s a knocking/clicking sound whenever I steer left or right. I called the dealership on 1/22/25 but was told it is not an issue. The vehicle has about 800mi on it. Front and rear collision warning sensors are too sensitive. The default settings for both are “alert and brake” which had led to random braking when backing out of a parking spot AND random braking when I was driving on the road. Luckily no accidents occurred and I have turned both to alerts only.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637669January 22, 2025
UNKNOWN OR OTHER
When you mark a tight turn either left or right there is a loud clanking noise from the wheel. I only have 600 miles on the car and it happened about 100 miles in.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637666January 22, 2025
ELECTRICAL SYSTEM
All car screens stopped working while I was driving. Nothing seemed to precipitate their going blank; however, because the car depends on those screens for basic information (speed, for example, turning on lights, setting one-pedal driving, etc.), the car lost some basic functionality when the screens went blank. I couldn't see how fast I was going. Luckily, because it was night and the lights had been out, they didn't go out. However, I was unable to change any of the basic features of the car that depend on these screens for access. We have a video of the screens when they went blank that we can share; however, were were unable to upload the video on this website. Upon arriving home with the car, we tried shutting off and restarting the car. It took about an hour for the screens to turn back on. We are not sure why they suddenly came on, but while they were out, the car was also unable to charge. We have brought it to be serviced, but the car dealership can find nothing wrong. We worry it could happen again. There were no warning lamps, messages, etc. before the screens went blank. The car dealership could not reproduce the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637661January 22, 2025
SUSPENSION, STEERING
Lots of "clicking" noises when turning right or left. I believe the noises are coming from the CV axles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637643January 22, 2025
UNKNOWN OR OTHER
The axles make a bad clunking sound when performing sharp turns. Honda says it is “normal” yet the problem started after owning it for some time. Also, not every car (Honda or otherwise) has this “normal” behavior.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637641January 22, 2025
SUSPENSION
Loud clicking noise in front end when making hard turns. Suspect CV joint or related front axle issue. Have confirmed noise with dealer, no solution offered yet. A failed CV joint or axle poses a safety issue, particularly at highway speeds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637621January 22, 2025
UNKNOWN OR OTHER
My boyfriend went to charge the car and it stopped and gave a high voltage message and then the heat stopped working so next day day took it to the dealer and they said they ruled out the battery but there is a component that is broken allowing the coolant to cool off battery. The have no ETA ON THE PART. I purchased this car on December 18, 2024 and here we are a Lil over 30 days and it's in the shop. I have seen on forums alot of people experiencing same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637619January 22, 2025
SUSPENSION, UNKNOWN OR OTHER
Loud noises coming from CV joints when turning wheel left or right sharply. New car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637580January 22, 2025
STEERING
Vehicle makes a clicking noise when making a right turn. I believe it has done it a few times when making a left turn, but it seems to do it constantly when making a right turn
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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