Honda Prologue Complaints (2024)

821 consumer complaints on file.

#11638371January 24, 2025
POWER TRAIN
Front CV axles are bad. Honda dealer diagnosed front left axle as needing to be replaced. Front right axle is now behaving the same. Parts are on back order. I am forced to live with a loud/malfunctioning CV axle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638353January 24, 2025
SUSPENSION
Around 2000 miles I’ve noticed a clunky sound when I made rights with the vehicle, so I brought it in to service and they mentioned a problem with the CV axles. I drove a loaner while they waited for the parts so they could replace it. Eventually, the part came in and they replaced it. Less than 48 hours later after getting my vehicle, the sound was back. I brought it in again and they mentioned that Honda says there’s currently no fix for it. I have now been driving it this way for a few months and to me, it seems as if the sound is getting louder and quite frankly I don’t feel safe driving this vehicle. My vehicle has less than 6000 miles on it and to have these type of problems. I feel something needs to be done about it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638339January 24, 2025
STEERING
There is a clicking/knocking sound every time I turn left. The dealership says nothing is broken but I only have 3k miles on the vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638224January 24, 2025
UNKNOWN OR OTHER, VEHICLE SPEED CONTROL
Service High Voltage System Reduced Acceleration - Drive with Care Service Vehicle Soon There is a very prevalent problem with the new EV Honda Prologues. Mine has been in the shop since last Friday, Jan. 17. The parts "are on backorder" with Honda refusing to state how long it will take for parts to come in.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638222January 24, 2025
STEERING
When turning right or left and accelerating there is a loud clicking sound as if the CV joints are bad.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638162January 23, 2025
ELECTRICAL SYSTEM
The turn signal sometime signals the opposite direction after the completion of a turn. For example, I'll signal for a left turn, make a left turn, and the Honda starts signaling a right turn for about 3 seconds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638105January 23, 2025
ELECTRICAL SYSTEM, POWER TRAIN
Unable to charge the vehicle or heat the cabin of the car when running. When turning the heat up a burning odor was observed. Dashboard warning messages state “service high voltage system”, “service vehicle soon”, and reduced acceleration, drive with care. The dealership has been in contact with the manufacturer to try and address the issue but recommended parts are on back order with no ETA. Vehicle was purchased new with 127 miles on odometer and problem occurred at about 700 miles, 3 weeks after taking possession of the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638092January 23, 2025
STEERING, POWER TRAIN
UNKNOWN. When accelerating from stop while turning, a clicking/knocking sound comes from the front end indicative of an impending CV joint/driveline/steering failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638002January 23, 2025
STEERING
The vehicle makes a knocking sound while making left and right turns. Car has been at the dealer for this issue twice started at 4000 miles. They finally ordered the CV axles, however the parts are on back order due to global supply issue. Dealer stated Estimated ETA 60 days.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637966January 23, 2025
SUSPENSION, STEERING, UNKNOWN OR OTHER
weak CV joint in the front axel produces a click-noise during front turns. inspected @ manufacturer dealership, parts are on back order. Apparently this is a known issue. Additionally, the HVAC system required valves to be replaced on a new car (>3000 miles)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637958January 23, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
On multiple occasions the forward collision warning and automatic emergency braking have engaged when there is nothing in the lane. On one occasion, the system engaged brakes very hard - which I can only assume was triggered by a pedestrian on a nearby sidewalk. I was traveling 30mph and the vehicle came to an abrubt stop. Traffic behind me was then also forced to slam on their brakes and I feel this could have easily lead to a collision if the driver behind had not been attentive. On another case the vehicle engaged brakes while traveling at 60mph on a two lane highway. I was traveling straight, approaching a rightward bend in the road. My steering wheel was still straight ahead because I had not yet reached the turn. Meanwhile a vehicle was coming the opposite direction around the bend. I believe the system engaged because I was steering straight toward the other vehicle - not taking into account the fact that my lane would bend before reaching it. In this case the system did not stop the vehicle but it did cause a rapid change from 60mph to 40mph in a section of road with no obstructions where neither myself nor drivers around me would expect my vehicle to slam on the brakes. Had the surface been slick such a maneuver could cause loss of control. Again - had drivers behind me not been attentive - I could have been rear ended.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637913January 23, 2025
SUSPENSION, SERVICE BRAKES, LANE DEPARTURE: BLIND SPOT DETECTION
Suspension Related Issue: CV Axel Joints causing clicking, which is the most common issue among users of this car. Apparently the Driveshaft needs to get replaced as well. I got the right side done as the car was pulling to the right before the replacement, but the other part is on back order with no ETA. Been driving this way since October 2024. So I will believe for now that it's safe to drive the car as per dealer's recommendation to do so. Braking: The One Pedal feature turns off at random when starting the Car. Almost got into an accident not knowing it was off. Dealer cannot replicate the issue, but it happens to me randomly. It's to the point I have to check that first before operating the vehicle. Could be the memory of the vehicle not retaining the settings. Blind Spot Warning: The sound notification has recently turned off and is no longer working. Needs to be inspected by Dealer. Off-topic: Some Dealers only have 1 certified technician to work on the car. You're at the mercy of their availability when something needs to get fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637912January 23, 2025
STEERING
Loud clunking noise when making right turn from stop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637854January 23, 2025
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
Within two weeks of purchase from dealer, the car began having warning lights “service high voltage system”,“acceleration reduced”, “service vehicle soon”. Additionally this electric car would not allow me to charge the battery once these warning lights were displayed. Car has been towed to dealer for repair. Several attempts have been made to get update on repair time and my inquiries have not been responded to. I’m now stuck paying for a car that is less than two weeks old with less than 1,000 miles on it. All I have been told is that a call was made to the OEM based on the error codes that were read by the dealers system on intake. They aren’t telling me anything in terms of what the issue is, what the OEM fix is or a time of repair. The US govt NEEDS to be investigating Honda for consumer fraud related to this vehicle as I’ve now learned that I’m not alone and there are now numerous online forums describing the same situation I’m in presently. It’s immoral to sell a $60,000 car with a known fault and not disclose these faults prior to purchase. I would have never purchased this car had I known ahead of time that there were significant known issues that could render the vehicle inoperable within weeks of purchase.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637850January 23, 2025
UNKNOWN OR OTHER
Clicking sound when making a right turn
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637848January 23, 2025
STEERING, VISIBILITY/WIPER
1st: Windshield not available to be replaced after crack has formed since 3rd day of purchase. The crack has extended more than half way across and Honda claims that windshield is not available and in back order. I have made multiple claims to my ins to have it replaced as well as to Honda and I am getting nowhere. This poses a safety issue and needs to be rectified immediately. Not having replacement windshield available is zero excuses. 2nd: While steering to either right or left, the axile makes a subtle clicking sound intermittently. I have researched and this seems to be a common issue with this car. Honda claims it is normal which it is not. An accident can occur and is a safety issue to me and others on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637824January 22, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Regularly slams the emergency brakes when reversing out of the driveway when there is nothing there to warrant an emergency brake Additionally, it will not release the brakes for several seconds. I feel this could leave me stuck in the middle of the road and vulnerable to getting hit by an oncoming vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637816January 22, 2025
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
While driving on the highway with no one in front of me, the car unexpectedly slams on the brakes. This issue consistently happens at a specific part of the highway where there is oncoming traffic and a slight incline. It seems like the sensors may need to be reconfigured. Additionally, when backing out of my driveway, the car struggles with snow or ice. It mistakenly detects an object behind me and automatically applies the brakes. To override this, I have to hold the gas pedal. It also doesn’t handle ice reflections well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637815January 22, 2025
POWER TRAIN, STEERING, SUSPENSION
Car makes clicking/knocking noise in front end when turning left or right. Took to dealership and they said it is likely CV joint issue. Part is on back order and awaiting part for replacement. Unclear how safe it is to drive in this condition. Occurred with around 2000 miles on the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637806January 22, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
The automatic emergency braking system that works with the rear cross traffic warning is not functioning correctly. It is available for inspection upon request. The braking system brakes when reversing even when the way is completely clear. Its as if it sees a shadow and hard brakes. The jerking motion feels like you hit another vehicle. The problem was not reproduced when i brought it to the dealership but the service center did acknowledge it's an issue but there isn't any fixes available at this time. There were no indications for this issue prior and the only way to avoid this is to turn this safety feature offf.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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