Honda Prologue Complaints (2024)

821 consumer complaints on file.

#11642450February 13, 2025
STEERING, WHEELS
CV joint pops extremely loud when turning left or right! Louder in cold. Loud rattling in interior of vehicle when going higher speeds
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642415February 13, 2025
POWER TRAIN
Front differential is making loud clicking noises when turning right and is failing according to service center but Honda has no remedy for this and they can't assure me that it is safe to drive in this condition.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642391February 12, 2025
SERVICE BRAKES, FUEL/PROPULSION SYSTEM
Pulled out of our driveway and received a message that "AWD Temporarily Unavailable". This message did not indicate that this fault disables one-pedal driving. Upon reaching the end of my street at the stop sign, I gently let my foot off the accelerator expecting the car to slow down as it should when using one-pedal driving. Instead the car continued to move forward and I almost went through a stop sign into a busy road where I would have for sure gotten into a bad accident. Not informing the driver that this fault also disables one-pedal driving is extremely hazardous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642388February 12, 2025
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS
I have had my prologue for about two months now and have noticed that I receive a warning about reduced acceleration "randomly." I say “randomly” because I’ve observed that it appears during two specific situations. I get that warning whenever I’m low (less than 20%), so this is not random as it seems consistent. The other time this occurs is when I am driving or just starting my car (the battery percentage doesn’t matter, as it happens when it’s between 30% and 80%. Also, it happens when the temperature is below and above freezing). However, the latter situation occurs randomly and seems to happen more frequently while driving, though it also occurs when I am just starting the car. On top of that, the Forward Collision Warning system is extremely sensitive and has caused the car to brake hard unnecessarily on me with and without Adaptive Cruise Control enabled. Sometimes it even warns me of something that isn't even there.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642365February 12, 2025
VISIBILITY/WIPER
While driving it started raining and I attempted to turn the windshield wiper on. The control knob was unresponsive. Rear wiper control worked. Checked the front wiper again - unresponsive in all positionsl. Fortunately I was able to pull my vehicle to the side of the road while I still had visibility, turn the car off, turn the car on, and then the wiper control was functional again. If this had happened during a sudden downpour on the freeway it could have been much worse. For reference - I keep the automatic wiper setting on OFF. I did not troubleshoot enabling the automatic wiper setting during the incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642088February 11, 2025
SUSPENSION, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The car makes a clicking noise when I make sharp turns, most co.monly to the left. It is brand new with only 2320 miles on it. The noise started within the last few weeks. The rear breaking system locked up the brakes and turns the emergency break on, when backing up, even if nothing is behind me. Once it was rain drops dripping off of the rear window. Another time, nothing was there. I had to assume that it picked up a shadow in the driveway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642062February 11, 2025
SUSPENSION
Both front and rear axles are faulty. The make clunking noises when you make a 90 degree turn. The dealership says the car is safe but this is a bad experience.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642001February 11, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The vehicle's backup sensors exhibit excessive sensitivity when reversing from a garage or parking space. My vehicle engaged the emergency brakes automatically despite the absence of nearby cars or pedestrian obstacles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641803February 10, 2025
ELECTRICAL SYSTEM
Multiple warnings came on dash -Service vehicle soon -Service high voltage -Reduce acceleration with care -Car with exclamation, batteries with exclamation, sing battery and a turtle. -Car unable to charge On-Demand Diagnostic information from on star. The Hybrid/Electric vehicle powertrain controller requested malfunction indicator lamp illumination, please refer to codes from VICM The Lithium-Ion battery is not performing as expected. An issue has been detected in the battery conditioning system which provides heating and cooling for the battery pack on your electric vehicle to ensure efficient operating conditions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641767February 10, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
While approaching a red light on a busy road the forward alert triggered and auto breaking was engaged with no vehicle in front. Almost resulted in an accident. Had the light not been red other cars near me may not have been breaking.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641748February 10, 2025
ELECTRICAL SYSTEM
I bought my car in mid-December and twice in the space of driving it less than 300 miles I got warning lights regarding a "high voltage" problem and to go to the dealer immediately. I did both times. The first time they said it was due to the robot installing some valves backward and also the refrigerant was low. They put me back on the road and it happened again after a few short drives. My car has been in the shop ever since. It is now Feb. 10. They now say that there is a badly designed hose that leaks refrigerant, and they are waiting for it to be redesigned and sent out and it is on national backorder. They estimate it should become available by end of February. I want this complaint logged into the system in case it happens again and because I am sure many people have this problem, having read all the complaints on the Honda Prologue forum online.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641714February 10, 2025
WHEELS
The tire axles are defective, brand new vehicle makes a clicking noise when Turing left or right. Vehicle has been in shop for 4 weeks waiting for axle replacement on both sides.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641586February 9, 2025
STEERING, SUSPENSION
Steering & front axle make loud clicking noise when turning, Honda is aware of the problem and that the problem gets worse over time but I am worried about steering/suspension failing before Honda has a fix available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641433February 7, 2025
ELECTRICAL SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
Complete Electric Failure multiple times now. Been in the shop multiple times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641229February 6, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, BACK OVER PREVENTION: WARNINGS
I have encountered recurring problems with the vehicle's automatic braking system, as well as issues with the Honda Prologue app, both of which I believe compromise the vehicle's safety and performance. The vehicle's automatic braking system appears to be malfunctioning, as it has activated unexpectedly on multiple occasions, leading to near-miss accidents. At least three occasions, the vehicle’s brakes have engaged without cause, even in situations where there is no obstruction or “phantom” vehicle detected. This automatic braking has not only been inappropriate but also posed a significant safety risk to both myself and other road users. Additionally, the reverse braking system exhibits similar issues, activating without cause. Despite the alerts being on and the brakes not being engaged, the system’s warning signals still activate, leading to further confusion and potential danger. I have consulted with both the dealership and the Honda Prologue forum, and it has been confirmed that this is an ongoing issue. The dealership has indicated that they have no immediate workaround or solution. The only remedy has been to disable these safety features entirely, which negates the very purpose of having them.  The Honda Prologue app, which is intended to provide critical vehicle information and allow remote monitoring and control, is also malfunctioning. I have been in communication with Honda for over two months regarding these issues, but unfortunately, no viable solution has been provided. The app is essential for monitoring vehicle functions such as theft prevention, charging status, and temperature control, all of which are key safety and convenience features. In particular, I am concerned about my ability to monitor the vehicle’s charging especially given the increasing number of incidents involving electric vehicles catching fire during or after charging. Proper monitoring of charging status is crucial to avoid potential overcharging and battery degradation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640939February 5, 2025
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, SUSPENSION
As others have reported here and elsewhere online, my Prologue emergency braking/collision detection system repeatedly activates when there is no danger of a collision. Backing out of my driveway I can expect that 25-50% of the time the car will slam on the brakes for no reason and apply the parking brake, which I then have to disengage manually to continue backing out. More recently, I was driving 30 mph on a city street with no one in front of me when without warning the Prologue slammed to a complete stop. Fortunately no one was behind me or I almost certainly would have been rear-ended. After four months of owning the Prologue, and seeing this exact problem reported over and over again, it's evident the entire electronics system is glitchy at best and downright dangerous at worst. Everything from the crash-avoidance cameras (regularly issues messages that they're blocked when they're obviously not) to the remote starter (supposed to come on with two quick presses of a button on the fob, but often takes a dozen or more to actually activate) is borderline non-functional. Whether this is a software or a hardware problem, or some combination thereof, there's no question in my mind that sooner or later, as more of these vehicles are on the road, one of these malfunctions is going to cause a crash. I hope the NHTSA will see enough of a quorum of similar complaints to investigate before that happens. For my part, I've turned off all driver assist systems in my Prologue, which is the only way I can be assured the car will only brake when it should. Additionally, again as many others have reported, my Prologue knocks somewhere in the vicinity of the front axle whenever I corner sharply enough in either direction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640857February 5, 2025
POWER TRAIN
Loud clicking from the front axle area when making a left turn. Typically happens when making a quicker left turn. Has occurred three times in a ten day period.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640808February 5, 2025
SUSPENSION, STEERING
The car makes a clicking noise when I turn. It is brand new with only 1100 miles on it. The noise started within the last few weeks. While the dealer claimed the car is safe to drive, I am concerned a part may fail while I am on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640788February 5, 2025
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
Twice the prologue warnings have come on that state “service high voltage system" and "reduced acceleration. There is no AC/HEAT in the vehicle under 35 degrees. Under 6000 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640782February 5, 2025
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
I was driving on the freeway when a few error lights came on—the Reduced Acceleration, Propulsion System Icon, and a turtle icon on the dashboard and I had to floor the accelerator pedal to maintain my speed. I then pulled over, and the vehicle wouldn’t shift into drive or reverse. It gave an error message saying “conditions not meet.” Eventually, the car started working again. This is an ongoing issue with the car and Honda doesn’t want to do a buyback, this car is a lemon. I keep taking it to the dealer and all they do is clear the codes and state they can’t “duplicate” any of my concerns.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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