Honda Pilot Complaints (2011)

293 consumer complaints on file.

#10896283August 16, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10896369August 16, 2016
AIR BAGS
TAKETA RECALL IS AFFECTING MY ONLY VEHICLE. I TAKE MY ELDERLY FAMILY TO DOCTOR APPOINTMENTS IN THIS VEHICLE. NOTHING GOT RESOLVED FOR ME IN WEEKS AS I CAN'T TAKE MY FAMILY IN THE VEHICLE AS NO ONE CAN RIDE IN PASSENGER SEAT. HONDA ISN'T REPLYING. FEEL LIKE I'M LEFT WITH A UNUSABLE CAR WHICH I'M STILL PAYING OFF. I'M VERY UPSET!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895982August 15, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895284August 12, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894734August 10, 2016
ENGINE
THE CAR STUTTERS WHEN YOU HIT THE GAS. THEY TOLD ME IT IS THE SPARK PLUGS AND THAT THERE IS A RECALL BUT NOT FOR MY VIN# ????? SAME CAR AND YEAR AS THE RECALL STATES. IT IS THE SAME ISSUES AS THE CARS THAT HAVE THE RECALL VIN#.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893688August 6, 2016
STEERING, WHEELS
I TOOK THE VEHICLE TO THE DEALERSHIP FOR A RECALL RELATED TO THE STEERING MECHANISM THAT IS MAKING A LOUD CRACKING NOISE WHEN I TURN THE STEERING WHEEL, WHEN I BACK UP. WERE TOLD THAT PARTS WERE NOT AVAILABLE, IT IS BEEN ALMOST ONE YEAR AGO. NO RESPOND FROM DEALERSHIP OR HONDA ITSELF. MY NAME IS [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892058August 1, 2016
AIR BAGS
PRIOR TO PURCHASE, THE RECALL AND POSSIBLE PROBLEM EXISTED. I WAS LED TO BELIEVE THAT THE PROBLEM WAS CORRECTED. IF IT WAS IN FACT CORRECTED, SHOULDN'T MY VEHICLE NOT BE ON THE RECALL LIST OR WAS IT JUST REPAIRED ON PAPER, IN ORDER TO CONCLUDE THE SALE. SHOULDN'T THEY HAVE NOTIFIED NHTSA, IF THEY HAD IN FACT MADE THE REPAIRS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10891553July 29, 2016
AIR BAGS
WE ARE EXPECTED A WAIT OF POSSIBLY MONTHS AND FORGO USING THE PASSENGER SEAT. THIS IS UNREASONABLE SINCE WE USE OUR AUTO EVERYDAY AND MANY TIMES WITH MULTIPLE PASSENGERS WHO CAN NOT CLIMB TO THE REAR TO USE THE SMALL SEATS. ALSO, I AM SURE THAT THE DRIVER SIDE AIR BAG IS ALSO A TAKATA BAG. SHOULD WE STOP DRIVING OUR AUTO ALL TOGETHER? I THINK WE SHOULD BE GIVEN A LOANER IF THIS IS THE CASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10889049July 27, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888634July 26, 2016
ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 HONDA PILOT. HALF AN HOUR AFTER THE CONTACT PARKED THE VEHICLE IN THE GARAGE, IT CAUGHT ON FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND FILED A REPORT. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS AWAITING INSPECTION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 66,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10886243July 20, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2011 HONDA PILOT. WHILE DRIVING 30 MPH, THE CONTACT'S VEHICLE WAS STRUCK ON THE FRONT PASSENGER SIDE FENDER AND DOOR. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED BACK INJURIES, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE AWAY FROM THE CRASH SCENE. THE VEHICLE WAS TAKEN TO BE REPAIRED BY AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10882273July 2, 2016
VISIBILITY/WIPER
THE SUNROOF SPONTANEOUSLY CRACKED WHILE DRIVING ON A CITY STREET. WHEN I TOOK THE CAR TO THE DEALERSHIP, ONE OF THE MECHANICS MENTIONED THAT THIS WAS A COMMON PROBLEM. NEVERTHELESS, I HAD TO PAY FOR THE ENTIRE REPLACEMENT. THE SUNROOF IS REGULARLY EXPOSED TO THE SUN BECAUSE THE 2011 PILOT DOES NOT HAVE A RETRACTABLE OUTER COVER LIKE MOST OTHER CARS HAVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872743June 6, 2016
STEERING
WHEN VEHICLE CROSSING THROUGH A FEW INCHES DEPTH OF WATER PUDDLE, THE STEERING WHEEL WAS SUDDENLY LOCKED WITH ODD NOISE AND FLASHING BATTERY WARNING. THIS HAPPENED SEVERAL TIMES AND COULD CAUSE FATAL ACCIDENT. THE STEERING WHEEL RESUMED OPERATION AFTER TURNING OFF ENGINE AND RE-START.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865148May 16, 2016
AIR BAGS
WHILE DRIVING ON A CITY STREET OUR HONDA PILOT WAS IN A COLLISION WITH A 2003 HONDA CIVIC CAUSING $10,500 IN DAMAGES. THE AIR BAGS DID NOT DEPLOY. THE PILOT IS NOW IN REPAIR AND WE DO NOT KNOW HOW TO HAVE THE AIRBAGS CHECKED, REPLACED OR REPAIRED BUT DO NOT FEEL WE SHOULD BE RESPONSIBLE FOR ANY COSTS INCURRED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10864144May 10, 2016
ENGINE
HONDA ISSUED TECHNICAL SERVICE BULLETIN (TSB #11-033) RELATED TO EXCESSIVE ENGINE OIL CONSUMPTION AND THE MAKE AND MODEL OF MY CAR AND VIN WAS IN THE RANGE OF THE VINS AFFECTED. I HAD TO REPLACE PISTON RINGS AND SPARK PLUGS TO FIX THE PROBLEM. WHEN I CONTACTED HONDA, I WAS TOLD THAT MY PARTICULAR VIN WAS NOT INCLUDED IN THOSE AFFECTED EVEN THOUGH I WAS EXPERIENCING THE SAME EXACT PROBLEM BECAUSE MY PARTS WERE NOT LISTED AS COMING FROM THE SAME MANUFACTURER. IF I'M STILL HAVING THE SAME ISSUE; MAYBE THERE IS MORE THAN ONE HONDA MANUFACTURER THAT IS AT THE ROOT OF THIS PROBLEM!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850794March 21, 2016
STEERING, SUSPENSION
TL* THE CONTACT OWNS A 2011 HONDA PILOT. THE CONTACT NOTICED THAT THE VEHICLE WAS LEAKING BLACK OIL FROM THE FRONT DRIVER SIDE BUSHING. IN ADDITION, THE STEERING WHEEL HESITATED TO TURN LEFT OR RIGHT. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 46,000. THE VIN WAS NOT PROVIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10849833March 15, 2016
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2011 HONDA PILOT. WHILE DRIVING APPROXIMATELY 20 MPH, THE DRIVER SIDE DOOR FAILED TO LOCK. THE CONTACT ALSO STATED THAT THE VEHICLE SHOOK AND VIBRATED. THERE WAS NO WARNING INDICATOR. THE CONTACT STATED THAT THE PREVIOUS OWNER TOOK THE VEHICLE TO A LOCAL DEALER WHO WAS UNABLE TO REPLICATE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS OUT OF WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 67,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10838133February 25, 2016
SUSPENSION
2011 PILOT TOURING WITH 75K MILES ONE IT STARTED SHAKING WHEN BREAKING AT HIGHWAY SPEEDS A FEW MONTHS AGO. TOOK IN FOR SERVICE AND ASKED THEM TO CHECK ON THE CAUSE OF THE SHAKING, AND THEY REPLACED BUSHINGS AS PART OF THE EXTENDED WARRANTY, CLAIMING THAT WOULD FIX THE PROBLEM. IT DID NOT AFFECT THE SHAKING AT ALL. I THEN TOOK TO FIRESTONE FOR TIRES AND BREAKS, WHO IDENTIFIED A BUSTED LOWER LEFT TIE ROD AND GAVE ME AN ESTIMATE OF $1100 TO FIX. IT ONLY HAS 75K MILES ON IT, WHY THESE SUSPENSION/BREAKS/WHEEL ISSUES ALREADY?? MY VEHICLE SHAKES VIOLENTLY WHEN I BREAK AND I FEEL IT IS UNSAFE FOR ME AND MY CHILDREN. THIS SHOULD BE A RECALL, BUT THE LABOR IS EXTREMELY EXPENSIVE BECAUSE THE ENTIRE ASSEMBLY HAS TO BE DISASSEMBLED. I HAVE BEEN A LIFELONG HONDA IS VERY WRONG HERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836944February 18, 2016
SERVICE BRAKES, SUSPENSION
ROTORS BEGAN TO PREMATURELY WARP AT ABOUT 20K MILES. DEALER RESURFACED THE ROTORS AS A COURTESY SERVICE. WARPING PROBLEM RE-APPEARED AT APPROXIMATELY 30K. WARPED ROTORS CAUSED SEVERE VIBRATIONS THROUGH STEERING COLUMN AT HIGHWAY SPEEDS MAKING FOR UNSAFE DRIVING CONDITIONS. HONDA TECH MENTIONED THAT HONDA USED ROTORS WITH A SOFTER MATERIAL IN AN EFFORT TO REDUCE SQUEALING PROBLEM ON PREVIOUS YEAR MODELS. HOWEVER, THIS RESULTED IN WARPING PROBLEMS ON NEWER MODELS AS CAR IS HEAVIER AND THESE ROTORS ARE NOT SUFFICIENT IN STOPPING THE VEHICLES WITHOUT CAUSING SIGNIFICANT WEAR. AT 55K MILES, I DECIDED TO REPLACE ROTORS WITH A THIRD PARTY SINCE HONDA REFUSED TO STAND BEHIND THEIR DEFECTIVE PRODUCT AND REPLACE MY ROTORS EVEN THOUGH I HAD REPORTED THE PROBLEM WELL BEFORE THE STANDARD FACTORY WARRANTY PERIOD OF 3 YEARS / 36K MILES. TECHNICIAN ALSO DISCOVERED CRACKED COMPLIANCE BUSHINGS ON FRONT END.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824121February 3, 2016
SERVICE BRAKES
EXPERIENCING THE SAME ISSUE MANY 2011 PILOTS ARE REPORTING- EXCESSIVE VIBRATION ON THE STEERING COLUMN WHEN BREAKING OVER 60MPH. WE WERE RATHER FORTUNATE IN THAT OUR RELIABLE AUTO REPAIR SERVICE MAN TOLD US THAT A CAR WITH THIS LOW MILEAGE SHOULD NOT HAVE ROTORS ISSUES- THAT THIS IS DEFINITELY A MANUFACTURERS DEFECT AND TO CHECK WITH A HONDA DEALER. SO WE CALLED THE DEALER WE PURCHASED THE CAR FROM AND HE SAID THEY CALLED HONDA AND THERE ARE NO PROBLEMS. SO I FOUND THIS WEB SITE- I COPIED AND PASTED OVER 7 FULL PAGES OF COMPLAINTS REGARDING THIS ISSUE. SO HONDA IS BLIND SIDING US AND I WILL SHOUT RATHER LOUDLY BECAUSE THIS IS RIDICULOUS. DO THEY NEED TO HAVE HUNDREDS OF REPORTED FATALITIES LIKE THE AIRBAGS BEFORE THEY FIX IT.I WILL NOT DRIVE THIS CAR ON THE HIGHWAY UNTIL THEY FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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