Honda Pilot Complaints

1,017 consumer complaints on file.

#11579030March 23, 2024
POWER TRAIN
Connecting rod bearing failure resulting in the short block having to be replaced. Currently at Honda Dealership having short block replaced. 56000 km currently on vehicle and all oil changes made at correct intervals.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578152March 18, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I see that the NTSHA is already launching an investigation into certain Handa Passports and Insights. The 2021 (and likely other) Pilot Ibown has the same phantom emergency braking issue. This happens at least on a monthly basis if not more often. I will say there have been a half dozen times where the car did activate the emergency braking properly but all other times have been phantom braking where there was no immenent threat of a collision.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578148March 18, 2024
FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: WARNING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
1: all system warnings on to include auto lights and brake system warning (there were at least 10 warnings) - auto lights stopped working 2: car would not turn off - needed to press shut off button up to 10 times 3. remote start started car and then would not shut off and locked us out of the car - was unable to get in with key fobs for over 45 minutes, finally used emergency key in the fob and somehow the back door opened and we climbed through to turn off car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577687March 15, 2024
ELECTRICAL SYSTEM, ENGINE
Vehicle has had issues of complete loss of power while driving and while awaiting at a light even with the fuel saving mode deactivated so that it wouldn't shut off at every stop. Looked for blown fuses,codes or any lose relays but everything appeared good. Both days were clear one day the temperature was 35 degrees and the other day it was 60 degrees the only date I remember is below. There was no crash but had traffic stopped since I couldn't get the vehicle to start at a very busy road and intersection. As a disabled person I can't be exposed to these unsafe conditions since I have serious medical conditions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576281March 8, 2024
SUSPENSION
The contact owns a 2022 Honda Pilot. The contact stated while driving 5 MPH and making a turn, there was an abnormal loud banging sound coming from the rear of the vehicle. The contact stated that she looked around and could not determine the cause of the sound. The contact stated that she continued driving; however, the failure recurred while driving on several occasions. The contact stated that she pulled to the side of the road on the last occasion. The contact stated that her husband inspected the vehicle and noticed that the sway bar had fractured and was separated from the bracket on the rear driver's side. The contact stated that her husband tied the sway bar, and she was able to slowly drive to the dealer. The dealer informed the contact that the failure was due to a manufacturer defect and had occurred because the sway bar was not thick enough. The dealer then sent a claim with photos of the failure to the manufacturer, who approved the purchase of a new part and the repair of the vehicle. The vehicle was repaired. The failure mileage was approximately 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576245March 8, 2024
ELECTRICAL SYSTEM
The contact owns a 2021 Honda Pilot. The contact stated that while the idle stop system was deactivated, while idling at a stop light the vehicle suddenly turned off after releasing the brake pedal and shifted into neutral. The vehicle was eventually restarted and operated normally. The contact stated that the failure had occurred on multiple occasions. The vehicle was taken to the local dealer. The cause of the failure was not yet determined. The manufacturer was not yet notified of the failure. The failure mileage was 33,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575913March 6, 2024
ENGINE
The automatic idle stop does not restart engine upon release of the brake pedal. It has been happening with increasing frequency.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575215March 4, 2024
ELECTRICAL SYSTEM, ENGINE
When I’m stopped and try to drive my car it sometimes dies. It’s a big safety concern and happens often and when I have my kids in the car. I can’t get it to start again for a little while. The lights come on the dashboard but it won’t start at all until a while after trying.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575213March 4, 2024
STRUCTURE:BODY
The cargo area carpet assessing to the spare tire was soaking wet after the car driving in raining condition and go to car wash. The car already service once at the Honda dealership and they seal the cargo area gap. They said it’s manufactured defect and they need to reseal it. Water damage of trunk cargo area, cargo carpet and possibly car sensors on back of the car causing sensor malfunction. I am going to bring the car back to dealership and have them check the car again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574800February 29, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: WARNING
Our brakes failed coming down a steep hill. We missed hitting a car by passing in the wrong lane. We had to cross a road across two lanes which fortunately had no cars on it where we crossed. We were able to get some braking once we got on level ground. We took the car to Honda and they told us the problem was a broken break switch. It is currently at Salem Honda in Salem, Oregon awaiting parts. We were told that the repair may not be covered by warranty. We were also told that if we did not get the brake fluid replaced, the car warranty would be void. We now are being charged about $2000 to get some fluids replaced that are supposed to be replaced at 30,000 miles according to the Honda dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574517February 28, 2024
UNKNOWN OR OTHER, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
Can’t pass the nyc inspection because computer frozen. Everyone tech put cable in side no update. No record driven.3 times didn’t pass the inspection. Speed go up while driven
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573776February 24, 2024
ELECTRICAL SYSTEM, SERVICE BRAKES
Several electric systems (ABS, electric power steering, collision mitigation, etc.) are showing as malfunctioning. The vehicle was diagnosed with a malfunctioning wheel speed sensor. The system alerts continue to occur daily, including when the vehicle is in operation. The rear liftgate no longer functions, along with other electrical features. Honda reports the sensor is backordered and hundreds of orders are ahead of ours, with an estimated availability date of May 15th. The car does not feel safe to drive but Honda refuses to provide a loaner vehicle. Online searching shows this to be a widely reported issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572791February 19, 2024
VISIBILITY/WIPER
The windshield that is installed on my vehicle distorts the view as you look through the windshield. It warps what you see looking through the windshield. I can best describe it as looking through a funhouse mirror or looking through some strange prescription glasses. It is very distracting and has caused me to nearly get in an accident. It gives me a headache with only moments of use. I don't feel safe driving the car. It is very hard to see and judge distance in front of the vehicle. I notified the dealer, and they said Honda knows about the issue. I have been waiting on the replacement windshield for 3+ weeks as the dealer said the windshields are backordered. I am stuck paying for a car that I can't drive safely.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571591February 13, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
This is regarding the MOST FAKRA Service Cables Safety Recall which affects the display in my car. It started off with the radio cutting out but has progressed to the display not working which affects the rear camera. I believe this is extremely dangerous. I have taken my car to the Honda dealership in Burlington, Iowa FOUR times and they have not fixed the problem. It's my understanding that they have not replaced the cable harness but have only "checked the connections" and in one instance, one of the maintenance workers told my husband that they simply "hit the dash" and it started working again. This dealership has been very troublesome to work with as they simply say that the screen never malfunctions for them. I don't believe this as I encounter a problem with the display EVERY time I drive it. I contacted the Honda Customer Support almost a month ago. They followed up with my husband two weeks ago asking for receipts from the dealership which we did not have. He informed them that the dealership should have them on file although the receipts never described what they attempted to do to fix the problem. Since them, I have followed up with Honda Customer Support TWICE and am not able to receive any sort of reply from them. I am at a loss with what to do as I don't feel comfortable driving my car but have no other option to. I heavily rely on my display and its back up camera features. It is greatly increasing my risk of a crash every time I drive it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571230February 10, 2024
POWER TRAIN, ELECTRICAL SYSTEM
When stopped at red light idle stop feature was active and car wouldn’t restart couldn’t turn the truck off or on all electrical components such as radio, screen and heating were on but engine wouldn’t start or stop
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570788February 8, 2024
SERVICE BRAKES, LANE DEPARTURE: BLIND SPOT DETECTION, LANE DEPARTURE: ASSIST
Something with the brakes and the car performing it’s safety measures when unnecessary It hesitate
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570718February 8, 2024
SERVICE BRAKES, WHEELS, UNKNOWN OR OTHER
When driving on gravel the gravel will get stuck in the rear and front brake guards. This is making the rotors get scratched and damaged, also causes a very high screeching sound. This happens every time while driving on gravel or going over gravel. I am concerned about the brakes becoming unsafe and the braking system becoming damaged. This problem has not been inspected and no warning lights come on during the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570627February 7, 2024
SERVICE BRAKES, UNKNOWN OR OTHER, VEHICLE SPEED CONTROL
The vehicle was purchased brand new on Feb 1st 2024. While driving on the highway on Feb 5th 2024, with only 105 miles on the odometer, and no prior warning messages/lights, many warning messages were suddenly displayed on the dashboard, repeating one after the other, instructing that various safety features were disabled, displaying: "Parking brake not available", "Brake system problem", "Brake performance may be reduced", "Brake hold system problem", "Anti-lock brake system problem", "Vehicle stability assist system problem", "Reduced traction and handling", "Electric power steering system problem. Steering assist reduced", "Hill start assist problem. Vehicle may roll upon brake release", "Trailer stability assist system problem", "Hill descent control system problem", "Adaptive cruise control system problem", "Lane keeping assist system problem", "Collision mitigation braking system problem", "Road departure mitigation system problem", "Low speed braking system control problem", "Auto high beam problem", "Parking sensor problem". In addition, after coming to a full stop and shifting to Park, (or, turning off the car) the tailgate would not open regardless of how we tried (dash button, remote key, tailgate handle, foot swing). Also, the car would not turn off after pressing the On/Off button. The button would need to be pressed repeatedly to turn off the vehicle. All of these safety systems and functions were disabled at the same time without prior warning while driving at highway speeds. The Honda dealer confirmed the problem, inspected the vehicle, and concluded a faulty ABS control module is to blame. We know of one other 2024 Honda Pilot owner in our neighborhood who experienced the same issue, which makes it likely that this is a common problem. Honda should have designed redundancies to prevent sudden simultaneous failure of so many safety systems. Honda should recall all affected vehicles to replace faulty ABS control modules before people are hurt.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570423February 6, 2024
TIRES
I am writing to formally address a concerning issue I have encountered with my vehicle’s front tires. Since the initial tire swap, I have observed significant degradation in the condition of the Continental Cross Contact LX Sport 245/50 R 102H tires. Specifically, I have noticed gradual chunking of the tire tread, occurring piece by piece. Upon bringing this matter to the attention of , I was informed that this issue falls within the purview of the manufacturer’s warranty. However, upon further communication with the manufacturer, I was informed that the observed deterioration is attributed to road conditions in my locality rather than a manufacturing defect. I am deeply concerned as my SUV has only accumulated 29,000 miles, yet the tires exhibit a severe lack of tread thickness, rendering them nearly unusable. Given the discrepancy in responses between the dealer and the manufacturer, I seek clarification and resolution to this matter at the earliest convenience. I kindly request a thorough investigation into the root cause of the tire deterioration and a comprehensive assessment of its eligibility for warranty coverage. Additionally, I urge for prompt action to rectify this issue to ensure the safety and performance of my vehicle. I appreciate your attention to this matter and look forward to a swift resolution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570048February 5, 2024
ELECTRICAL SYSTEM
I have a 2022 Honda Pilot Sport that has recently been fixed from a recall. I have supporting documentation regarding the fixes that I will attach here. I use this car for Turo so it is currently unlisted but if I get this cleared then my vehicle will be relisted again. The VIN and date is all included in the PDF files attached.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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