Honda Pilot Complaints

1,017 consumer complaints on file.

#11620171October 16, 2024
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM, STEERING
Vehicle suddenly stop in the middle of traffic no electricity at all wouldn’t start stay cold black out for 5 min . After waiting it power back up on it own after closing the hood
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619563October 13, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While driving on an open road, two lanes traveling the same direction the collision mitigation system was activated. The only thing I can think is that it was due to a bicycle that was traveling the same direction at a slower speed than I was driving but I had plenty of room to go around and was not even close to hitting them. The brakes were activated which was not only scary but dangerous. Had a car been behind me there is a strong chance I would have been rear-ended because nobody in their right mind would expect me to hit my brakes in this situation. This prompted me to look at the manual where I saw Honda has a list of reasons the emergency braking could activate despite "little chance of collision". The list is extensive with many reasons the system could activate incorrectly causing an accident, not preventing one. The unexpected braking itself is terrifying but how difficult Honda makes it to "opt out" of the system that obviously has many flaws is even more concerning. I tried to turn off this system only to find out that it is a multi step process that can only be done when stopped so if you forget to turn it off you are stuck using it even if you don't trust the system. Every other safety setting can be turned off while driving except this one. Why make it so difficult for the driver to choose to have complete control of their car, especially when their system is admittedly flawed. In addition, the emergency braking system is the only safety feature that resets every time you shut off the car. So every single time you start the engine you have to go through multiple steps to choose to have control of your own vehicle. It seems the system that is the most flawed is the only one Honda is trying to force drivers to use. This is not safe for my family or those driving around me. I called Honda and they told me there is nothing that can be done to disable it and have the setting hold even after turning off the car like all the other safety setting.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619427October 11, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Automatic emergency breaking applied at 50mph on a perfectly clear road with not a single car around. Caused panic in the vehicle and would have absolutely caused severe collision if there were any cars behind. Dealer said cannot do anything without reproducible issue. Police was not called. Thanks God nobody got hurt. Not the first time this happens, it happened crossing railroads before. But this time there was absolutely nothing on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619294October 11, 2024
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
The system that is malfunctioning is the transmission. It is randomly shifting into neutral while at stop lights and while driving down the roads. This is an unsafe problem because the vehicle has to stop and be turned off then restarted before the transmission will allow you to change into drive. Stopping in the road on multiple occasions due to not being able to move to the side, has been causing hazardous conditions and near accidents on several occasions. The problem is random and when taken to the dealer for the issue, they test drove it for a few minutes and said they couldn't see the issue happening. They stated that we should just wait until it is happening more often and then come back. I have done a quick internet search for the issue and it has popped up in many Honda forums and sites. It seems to be a somewhat common problem. Honda seems to act unaware of the issue. Our insurance is aware of the issue but it has not been checked by anyone other than the dealership service department. There were no warnings or lights to indicate an issue before during or after the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618288October 6, 2024
STEERING, SUSPENSION
Strange clicking noise during low speed steering left or right and moving steering wheel while parked. Honda dealer states they are unable to replicate issue. Issue is very unusual for a new vehicle. Multiple people have same issues on forums and Facebook groups. This is a potential safety issue if there is a faulty electrical steering gear box or suspension component. Honda needs to take responsibility and fix this issue instead of saying they can’t replicate it or that it maybe normal. I took video it is a sound that is audible inside and out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618267October 5, 2024
FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
Normal driving of vehicle when suddenly several warning lights began to appear and show up every time when driving (LKAS, ACC, Mitigation, etc) despite these features working. Honda dealership claims it is due to a faulty front camera. Safety at risk because if these systems do fail, there will be no way of indicating.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618247October 5, 2024
STEERING, SERVICE BRAKES, ELECTRICAL SYSTEM
New 2025 Pilot with about 3,000 miles, driving in Montana on a level dusty gravel road at about 5,000 feet altitude. Driving into the morning sun for about 20 minutes at a slow speed of about 30 mph all of a sudden multiple warnings flashed, engine, brakes, etc. Steering was stiff and brakes did not feel active, very stiff. I just coasted to a stop on a desolate gravel road, no other traffic. The engine was still running, did not press on the gas for in large red letters the warning panel said "DO NOT DRIVE". The car was very dusty. If we had been on an Interstate at 70 mph that would have been an accident, with steering and brakes inhibited somehow? I shut OFF the engine, waited 10 minutes, started engine again and WARNINGS still active. Shut OFF engine and waited 20 minutes. Restarted engine and looked like warning were starting to clear, and steering and brakes felt normal again. With no WARNINGS showing I drove very slowly for many miles with no further occurrences. Slowly worked my way back across the country to Florida without any further failures. It appears to all be computer related, perhaps sensors failing and the computer shutting down what must be electrical steering and brake assist. At speeds with Interstate traffic, that condition will be an accident. There are no failure codes shown on the access panel. We have an appointment with our Honda service dealer, maybe they will be able to access a computer history to see the failure mode that caused loss of steering and brakes. The fact that a computer can impact those critical systems on a vehicle, is a serious safety issue. Prior to this incident, driving about 30 minutes on a dusty gravel road in Montana, some sensor must have been actuating the rear brake caliper, I could hear the scraping sound of pad on rotor, didn't sense the car slowing. The car was dusty, maybe sensors inhibited, the scraping lasted about 15 minutes, at least that it could be heard in the car. Could be a safety iss
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617921October 3, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
Car slammed on breaks for no reason. Good thing I was paying attention and was able to keep my vehicle under control. My neck hurt for the rest of the day and is Sore today. Now my cars system says the system isn’t working correctly after my car slammed on the breaks for basically no reason. I know this is an ongoing problem certain Honda models already. I believe every Honda with this system should be recalled.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11617148September 30, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
While driving on a winding mountain pass traveling from Bozeman, MT to Butte, MT. I was driving my 2025 Honda Pilot in the inside lane while a semi was traveling in the outside lane ahead of me. As the road curved left, I approached as the semi was ahead in the next lane. I believe my Honda Pilot recognized this as a potential crash and braked hard causing the distance between me and the semi to increase dramatically, even though both vehicles were clearly in their own lanes. Fortunately there was nobody traveling immediately behind me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616940September 27, 2024
ENGINE, UNKNOWN OR OTHER
While stopped at a light the engine completely shut off and put itself into neutral. Nothing worked. Had to press and hold the ignition button for at least 5 seconds to shut down and restart the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616939September 27, 2024
ELECTRICAL SYSTEM
Infotainment systems makes a crackling sound then the whole system will shut down and screen goes black. Nothing with the system will work including the back up camera.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616908September 27, 2024
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: WARNING
The truck lights came on, with no reason, ACC and LKAS dealer wants to charge 200 just to diagnose, I keep hearing many have thir problem, honda needs to fix this problem that they know they have.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616559September 26, 2024
AIR BAGS
The contact owns a 2021 Honda Pilot. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615988September 23, 2024
VEHICLE SPEED CONTROL, SERVICE BRAKES
The state investigator indicated that while the 2022 Honda Pilot was being driven by the owner, the accelerator pedal had malfunctioned and the vehicle suddenly experienced unintended acceleration. During the incident, the vehicle's speed had increased above 100 MPH. The driver was unable to stop or slow the vehicle when pressing the brake pedal or when activating the emergency brakes. A State Trooper Cruiser vehicle was used to forcefully ram into the side of the vehicle to make the vehicle reduce speed and eventually stop. During the incident, the driver sustained undetermined minor injuries. No further information was available. A police report was taken and the vehicle was towed to the local dealer. No further information was available. The manufacturer was not contacted by the investigator. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11615694September 20, 2024
UNKNOWN OR OTHER
No incident has occured at this time however it is highly likely to due to the loud wind noise coming from driver side door when traveling more than 60mph. Concern has been addressed multiple times with no solution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615526September 19, 2024
UNKNOWN OR OTHER
I think the issue may be the Auto Idle system. Twice the car has shut off when waiting in traffic at a light causing obviously severe panic as the cars behind me honk and I try to get the car to come back on. Then another time, the car just wouldn't turn on. It took about 30 minutes before I could get it turned on. My safety could have been compromised had someone rear-ended me while I was trying to turn the car back on. The dealer can not reproduce the problem. No one else has inspected the vehicle. There were no warning lights etc. prior to the failures.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615249September 18, 2024
TIRES:TREAD/BELT
Cross Contact LX Sport 245/50r20 102H m+s There is chucking in my tires. My car was bought new. It has 17k miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614190September 12, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: BLIND SPOT DETECTION, FORWARD COLLISION AVOIDANCE: WARNINGS
My car started stating that 6 systems were having problems. The adaptive cruise control system, automatic high beam system, blind spot information system, road departure mitigation system, collision mitigation system, and lane keep assist system. I took the car to the Honda dealer it was purchased from and was informed that the technician found that the multipurpose camera was not working and needed to be replaced. The component that failed is the multipurpose camera. My safety and the safety of others was put at risk because the following 6 safety systems stopped working. Adaptive cruise control system, automatic high beam system, blind spot information system, road departure mitigation system, collision mitigation system, and lane keep assist system. The problem has been diagnosed by the dealer. I don't know if this component has been inspected. There were no warning lights, messages, or symptoms prior to the failure. The car was just at the dealership the previous month for the annual state inspection and nothing was noted by the dealership. I was driving when suddenly the component failed and I was notified that the 6 safety systems were no longer working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614182September 12, 2024
FUEL/PROPULSION SYSTEM
When driving the my 2021 Honda Pilot and I stop, the vehicle goes into idle engine automatically. There are have been numerous incidents when I lift my foot off the break, the engine does not turn back on. The vehicle is in drive and starts to beep and flash to put in park, shut off and restart. Obviously, this is extremely dangerous since it has occurred in the middle of traffic and in stop and go traffic on the highway. It puts the passengers in my vehicle at risk as well as other cars on the road. There are no warning signs or lights. My dealer has been made aware of the “idle stop” feature not working correctly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613983September 11, 2024
AIR BAGS
The contact owns a 2021 Honda Pilot. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags). The contact reached out to several dealers and was informed that unless the air bag light was illuminated; the dealer could not service the recall. The manufacturer was made aware of the issue and stated that parts were available; however, the dealers have failed to order the parts to service the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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