Honda Crosstour Complaints

162 consumer complaints on file.

#11208660May 20, 2019
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2014 HONDA CROSSTOUR. WHILE DRIVING 60 MPH, THE CONTACT HEARD A LOUD ABNORMAL POPPING NOISE COMING FROM THE ROOF OF THE VEHICLE AND THE SUN ROOF EXPLODED. THERE WERE NO INJURIES. THE CONTACT CALLED ED NAPLETON OAK LAWN HONDA (5800 95TH ST, OAK LAWN, IL 60453, (833) 571-8721) AND ASKED FOR AN ESTIMATE OF THE REPAIR COST. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT TO CALL NHTSA. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 66,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204549April 29, 2019
ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 HONDA CROSSTOUR. THE CONTACT STATED THAT THE ENGINE PUSH START FEATURE FAILED. WHEN THE CONTACT PUSHED THE START BUTTON, A LOUD GRINDING NOISE WAS HEARD AND ALL THE INSTRUMENT PANEL INDICATORS ILLUMINATED. THE CONTACT CALLED AUBURN HONDA (LOCATED AT 1801 GRASS VALLEY HWY, AUBURN, CA 95603, (530) 362-5046) AND WAS INFORMED THAT THE STARTER COULD BE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT TAKEN TO A DEALER AND WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS OUT OF WARRANTY AND THERE WERE NO RECALLS. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203397April 24, 2019
ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 HONDA CROSSTOUR. THE CONTACT STATED THAT THE IGNITION MADE A LOUD, ABNORMAL SCREECHING NOISE, WHICH OCCURRED EVERY TIME THE VEHICLE WAS STARTED. IT ALSO TOOK MORE THAN A FEW ATTEMPTS TO START THE ENGINE. ALL THE WARNING INDICATORS WERE ILLUMINATED ON THE INSTRUMENT PANEL. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 35,183.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161928December 17, 2018
POWER TRAIN, STEERING
THE CAR VIBRATES SO BAD STARTING 45MPH TO 60MPH. IT ALSO ACCELERATES WITHIN THE SAME SPEED RANGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156925December 7, 2018
AIR BAGS
PURCHASED 2014 HONDA CROSSTOUR AROUND YEAR AGO, NOTICED PASSENGER AIR BAG SYSTEM WAS TURNED OFF ABOUT 6 MONTHS LATER, LUTHER BROOKDALE HONDA IN MINNESOTA WAS WHERE I PURCHASED THIS VEHICLE, NOT ONE NOTIFICATION OF ANY RECALL WAS SENT OUT TO US IN NEED OF REPAIR/REPLACEMENT... I'M ASSUMING THAT'S BECAUSE OF TAKADA, & NO NEW RESOLUTION TO THIS PROBLEM???? DEALER I BOUGHT IT FROM SAID NOTHING ABOUT IT... ONLY IN AMERICA! !!! THE OTHER ISSUE WITH THIS CAR IS FRONT DRIVE AXLES WENT OUT ON IT, AT 60,000 MILES, & WAS INFORMED THRU HONDA THAT TORQUE CONVERTER ON MY YEAR OF VEHICLE COULD POSSIBLY HAVE ISSUES AS WELL....
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133363October 4, 2018
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNED A 2013 HONDA CROSSTOUR. THE CONTACT STATED THAT THE SUN ROOF EXPLODED WITHOUT WARNING AND THE GLASS SHATTERED. THE SLIDER WAS CLOSED WHEN THE FAILURE OCCURRED AND PREVENTED GLASS FROM ENTERING THE VEHICLE. THERE WERE NO INJURIES. THE DEALER (KENDALL HONDA OF FAIRBANKS, 1000 CADILLAC CT, FAIRBANKS, AK 99701, (855) 981-5607) RECOMMENDED THAT THE VEHICLE BE SERVICED AT FRONTIER GLASS (3401 PEGER RD B, FAIRBANKS, AK 99709, (907) 451-4527). FRONTIER GLASS REPAIRED THE VEHICLE. THE CONTACT NO LONGER OWNED THE VEHICLE AS IT WAS TRADED IN FOR A 2017 HONDA RIDGELINE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124230September 4, 2018
VEHICLE SPEED CONTROL
ON SEPTEMBER 3,2018 WHILE TRAVELING ON INTERSTATE 81 S AT EXIT 39 IN SMYTHCOUNTY VIRGINIA, AS THIS DRIVER ACCELERATED UP TO SPEED, SAID VEHICLE'S CRUISE CONTROL ACTIVATED WITHOUT BEING PROMPTED BY THE DRIVER. THIS OCCURED AS THE VEHICLE SURPASSED 25MPH. THIS DRIVER NOTICED THE ACCELERATOR HAD BEEN TAKEN OVER BY CRUISE CONTROL AND IMMEDIATLEY ATTEMPTED TO DISENGAGE THE CRUISE CONTROL. AFTER CRUISE CONTROL BUTTONS WERE TURNED OFF THE ACCELERATION WAS NOT ALTERED; THE FIRST AVAILABLE EXIT RAMP WAS TAKEN, THIS DRIVER USED THE BRAKING SYSTEM TO DECELERATE TO THE SPEED IN WHICH THE CRUISE CONTROL WAS AUTOMATICALLY DISENGAGED. THIS DRIVER THEN TURNED THE VEHICLE'S IGNITION OFF, HOPING THE POWERING DOWN OF THE VEHICLE WOULD SERVE TO ALLEVIATE THE ISSUE. THIS DRIVER THEN TURNED TOWARD HOME, ONLY TO ENCOUNTER THE SAME PROBLEM. ONCE THE VEHICLE WAS AGAIN SLOWED TO THE SPEED OF AUTOMATIC DISSENGAGEMENT, THE VEHICLE WAS RETURNED TO THIS DRIVERS RESIDENCE AT A SPEED OF 25MPH OR LOWER TO KEEP THE CRUISE CONTROL FROM ACTIVATING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11109610July 5, 2018
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 HONDA CROSSTOUR. THE CONTACT STATED THAT THE VEHICLE FAILED TO PROPERLY START AND VARIOUS WARNING INDICATORS ILLUMINATED. THE DEALER (ANDY MOHR HONDA, 1441 SOUTH LIBERTY DR., BLOOMINGTON, IN 47403, (812) 336-6865) WAS UNABLE TO DUPLICATE THE FAILURE. THE CONTACT HAD AN EXTENDED WARRANTY, BUT THE DEALER STATED THAT IF A FAILURE COULD NOT BE DIAGNOSED, A PERMANENT REMEDY WAS UNAVAILABLE. THE MANUFACTURER AND DEALER INDICATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093816May 14, 2018
UNKNOWN OR OTHER
LIGHTS COME ON IN INTERIOR OF CAR AND WANT GO OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093817May 14, 2018
AIR BAGS
I RECEIVED A LETTER INFORMING MANUFACTURER THAT MY AIRBAG MAY MALFUNCTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093288May 11, 2018
STEERING
ELECTRIC POWER STEERING WENT OUT WHILE DRIVING. I WAS DRIVING AT A LOW SPEED AND WAS LUCKY TO BE IN AN AREA THAT WASN'T HEAVY WITH TRAFFIC AT THE TIME AND I HAD MY NIECE AND 3 CHILDREN IN THE CAR. IT WAS VERY SCARY AND NERVE WRECKING. I HAD TO CALL A RIDE FOR MY FAMILY MEMBERS WHILE I WAITED FOR THE TOW TRUCK. THIS ISSUE IS VERY DANGEROUS. AFTER HAVING IT TOWED TO THE DEALERSHIP I HAD TO PAY $1650 FOR THEM TO TELL ME THAT IT'S ONLY UNDER WARRANTY FOR ONE YEAR OR 12K MILES. DOES THIS MEAN THAT IN A YEAR I MIGHT HAVE THE HEAD ACHE OF HAVING TO COME OUT OF POCKET FOR THIS AGAIN OR EVEN WORSE GET HIT OR KILLED BECAUSE HONDA HAS FAULTY EQUIPMENT THAT THEY REFUSE TO REPLACE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090066April 25, 2018
POWER TRAIN
MY 2012 CROSSTOUR IS NOW SUFFERING FROM WHAT SEEMS TO BE THE VERY COMMON SHAKING/SHUDDERING ISSUE. THE PROBLEM PRESENTS BETWEEN 20-45MPH AND AGAIN AROUND 60MPH, WHILE UNDER ACCELERATION. THE PARTS REMAIN ON NATIONAL BACKORDER. HOW CAN HONDA GET AWAY WITH NOT SUPPORTING THESE VEHICLES? OWNERS REALLY SHOULD BEGIN TO CONSIDER GETTING TOGETHER TO BRING A CLASS ACTION LAWSUIT AGAINST HONDA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083835April 8, 2018
ELECTRICAL SYSTEM
BEFORE 37000 MILES THE AUDIO SYSTEM WILL BLINK OUT GOES THROUGH THE RESTART PROCESS AT THE BEGINNING AND SOMETIMES DURING A CALL. THE SCREEN IS NON FUNCTIONAL FOR AT LEAST A MINUTE NO RIGHT TURN CAMERA VIEW AVAILABLE, AND PHONE CALL INTERRUPTED, INITIALLY CAUSED PANIC AND A DISTRACTION, PROBLEM HAS PROGRESSED AND THE AUDIO POWER OFF NOTICE APPEARS. THIS HAPPENS WHILE DRIVING ON ANY ROAD ANYWHERE.2ND ISSUE, THE TPMS LIGHT CAME ON WITH NO NOTICEABLE TIRE ISSUE WHEN CHECKED. THE LIGHT COMES ON RANDOMLY, THE DEALER ADVISED NO KNOWN FIX.THIS HAPPENS ON ANY ROAD ANYWHERE. 3RD ISSUE THE BLUETOOTH SYSTEM DISAPPEARS AND ONLY RADIO OPTION APPEARS, ALL DEVISES MUST BE DELETED AND ADDED BACK THE BLUETOOTH, THIS HAPPENS RANDOMLY AS WELL. THE PROBLEM IS DETECTED AFTER THE CAR IS PARKED OVERNIGHT AND START UP THE NEXT DAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083191April 4, 2018
WHEELS
I TOOK MY CAR IN TO THE DEALER ON 3/19/2018 AND GOT AN OIL CHANGE AND GOT MY TIRES ROTATED AND BALANCED( AND THEY WERE FINE) WHILE RUNNING MY CAR THROUGH THE CAR WASH THEY CRACKED A WHEEL VALVE, I HAD TO TAKE IT BACK ON 4/3/18 BECAUSE I WAS HAVING PROBLEMS WITH THE OTHER WHEEL VALVE AND THEY INFORMED ME THAT MY TIRES HAD DRY ROTTED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080930March 22, 2018
ELECTRICAL SYSTEM
WE BOUGHT THE VEHICLE NEW IN 2014. THE BATTERY PREMATURELY FAILED FIRST AND NOW WE ARE HAVING ISSUES WITH THE STARTER NOT ENGAGING. IT TAKES SEVERAL ATTEMPTS TO START AND IT HAS DONE THIS ON THREE DIFFERENT OUT OF STATE ROAD TRIPS. THE DEALERSHIP IS REFUSING TO ACKNOWLEDGE PROBLEM AT THE MOMENT. THE CAR HAS 55000 MILES ON IT CURRENTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079962March 17, 2018
POWER TRAIN
I BEGAN EXPERIENCING A SHAKING STEERING WHEEL DURING ACCELERATION LAST FALL. (APPROXIMATELY 70,000 MILES) AFTER REPLACING ALL 4 TIRES, REPLACING FRONT BRAKES & ROTORS, REPLACING BEARINGS, DOING AN ALIGNMENT AND HAVING MY MECHANIC REBUILD THE FRONT DRIVER'S SIDE AXLE, I FINALLY GAVE UP AND WENT TO THE DEALER. WITHIN ABOUT 2 MINUTES OF DISCUSSING THIS PROBLEM, THE SERVICE MANAGER TOLD ME THAT HE HAD SEEN NUMEROUS PROBLEMS WITH THIS VEHICLE AND TOLD ME THAT HONDA HAD UPGRADED THE AXLE. I HAD TO REPLACE BOTH AXLES BUT NO RECALL OR INFORMATION HAS EVER BEEN POSTED BY HONDA FOR THIS PROBLEM. IF THIS IS, INDEED A COMMON PROBLEM ON THIS VEHICLE, I THINK A RECALL SHOULD BE INITIATED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023108March 1, 2018
POWER TRAIN
2010 HONDA CROSSTOUR. CONSUMER WRITES IN REGARDS TO LEAK FROM REAR DIFFERENTIAL RIGHT OIL SEAL AREA. *LD THE CONSUMER REQUESTED TO BE REIMBURSED FOR REPAIR COSTS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074468February 23, 2018
AIR BAGS, STEERING, WHEELS
STERING WHEEL. SHAKES. WHILE DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053317December 7, 2017
ENGINE
STARTER DOES NOT ENGAGE, WHEN BUTTON IS PUSHED OFTEN THE STARTER SIMPLY SPINS. TRIED BATTERY REPLACEMENT, DID RESEARCH AND FOUND THERE IS A COMMON ISSUE WITH THIS VEHICLE WHERE THE STARTER ISN'T ALIGNED QUITE PROPERLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044774November 9, 2017
AIR BAGS
TAKATA RECALL. WHEN I FOUND OUT MY APPOINTMENT WAS SCHEDULED WEEKS OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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