GMC Yukon XL Complaints (2017)

147 consumer complaints on file.

#11570670February 7, 2024
ENGINE
The 'active fuel management/displacement on demand' lifters failed and caused the engine to run very poorly with a significant lack of power. This occurred while driving and could have caused a crash before I was able to get off the road and out of the way of traffic. The problem was diagnosed and confirmed by an independent repair shop. The vehicle had to have the camshaft and all valve lifters replaced, as well as several valves that were damaged in the failure. The total cost to repair was just over $9000. The failure also caused the catalytic converters to become clogged, resulting in even further loss of power from the engine. There were no warning lamps or symptoms prior to the failure. It occurred suddenly as I was driving down the road. Searching online reveals this seems to be a common problem with GM 5.3 and 6.2l engines from 2010 onward. GM is aware of the issues and refuses to assist in any way. Their only response is that the vehicle is "Out of warranty". The failure is caused by a design defect in the AFM/DOD system that starves the lifters of oil, resulting in lifter failure and damage to the camshaft and valves.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540375August 23, 2023
UNKNOWN OR OTHER
Weld on AC condenser is leaking and now I have no AC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538220August 13, 2023
UNKNOWN OR OTHER
Consistent with NHTSA Special Coverage Adjustment 17336, the A/C condenser began leaking in my 2017 GMC Yukon XL. I am filing this complaint for NHTSA to consider extending the mileage limit for the special adjustment. Unfortunately, this occurred at approximately 80,000 miles, or 8,000 miles after the special coverage adjustment. It may have, in fact, occurred sooner than 80,000 miles. I noticed the problem at the end of May 2023, having not engaged the air conditioning unit since on or about October 15, 2022. During that time, I probably put 8,000 miles on the vehicle. The problem was confirmed by Wilkins Automotive in Glen Burnie, MD. They provided an estimate of $2,600 for parts and labor to fix the problem. When I contacted GM and mentioned the special coverage adjustment, they offered me "400 or 500" GM points, or the equivalent of a few oil changes. I ultimately had it repaired at a reputable independent repair shop for $1,050. FYI, the GM dealer quoted more than $600 for the freon. While freon is expensive item, the independent repair shop charged me just over $300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538094August 12, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
Passenger brake light assembly issues
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537203August 8, 2023
AIR BAGS, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Programe
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533279July 19, 2023
ENGINE
I have a 2017 Yukon XL with 80,000 miles on it. Last year I was driving on the highway with my kids when it began to lose power and failed to accelerate. The issue was in the engine and I had to replace the entire engine for $8000 because it was barely past the warranty. Now one year later the car began to jerk and not shift while on highway and it is the transmission that is going to be replaced for $6000. The 2017 Yukon XL is a lemon and very dangerous for drivers. I spent $45k and should not be replacing the engine and transmission withing 6 years of it's age. Reading online these are common issues putting lives at risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532440July 15, 2023
ENGINE
When accelerating the car starts bucking, after driving some more shakes like going over speed bumps.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532494July 15, 2023
ENGINE, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
Driving towards the bank and suddenly the truck turned off … no warning nothing it turned off while operating .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523259May 22, 2023
EXTERIOR LIGHTING
One rear brake light was intermittently malfunctioning even though the vehicle only has 80,000 miles and is a 2017 model. Upon researching online, I saw that 2015 and 2016 models were recalled for this. 2017 was given a limited term to have the vehicle fixed IF they were experiencing the issue. I was not experiencing the issue at the time, so I was responsible for a large chunk of the cost of repairing the light through the dealer at GMC. GMC did inspect the vehicle. The company was made aware of the problem. The dealer discussed it with them and they agreed to pay half as a "favor" basically to have the rear light replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521972May 15, 2023
EXTERIOR LIGHTING
Brake lights intermittently don't work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521975May 15, 2023
SERVICE BRAKES
When backing down a boat ramp for a day on the lake I experienced extremely high rake pedel effort and abs engaging with no wheel slip for skid. In order to keep the vehicle from going into the lake I had to apply the parking brake. No warning lamps illuminated. The dealer states it is a faulty vacuum pump.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520885May 8, 2023
UNKNOWN OR OTHER
AC stopped blowing cold air. Took it to the dealer and they are saying based on where the leak is it needs a new compressor. There is a recall / special coverage for other GMC 2015-2017 for this exact issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517477April 17, 2023
SUSPENSION, UNKNOWN OR OTHER
The paint on the hood is peeling/flaking and is degraded. Right air shock is leaking causing the vehicle to continually pump up. I have the tow package, and with the air shock leaking, it does me no good. My air conditioner has not been cooling for a while. I started noticing it when it was hot in December, 2022. Would have thought it was a simple leak. The port valves have been changed. Air is still not blowing cold. My vehicle uses the R1234YF which is very expensive per can. After spending $72,000 on a vehicle, you would think that it would not be failing so soon. I understand 1) there is a class action lawsuit regarding the peeling/flaking of the paint; 2) that the ac condenser has a recall and also, the "leaky" air shock; however, my VIN is not included in any of these recalls. Upon the pleading and begging for recall information on brake lights and the brake system, those after sometime, were actually fixed by the dealer. I feel like I purchased a lemon. This was supposed to be my forever vehicle. To make matters worse, my vehicle display freezes when you are driving down the road, which includes while you have navigation on, I guess I will just get lost. I have had warnings about parking/collision alert just not working and will not let you push the button to turn it back on. I am not understanding why all of what is happening. I work everyday and have to take off work to take it to the dealership. I have never been so disappointed in a GM product, my vehicle is a piece of crap. I have an appointment at the dealership on April 19, 2023, we will see where this will take me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511791March 14, 2023
EXTERIOR LIGHTING
My driver side tail light is not working. The passenger side tail light flickers in and out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508987February 24, 2023
EXTERIOR LIGHTING
Rear brake light has stopped working. GMC dealer quotes $990 to replace one tail light assembly. It appears to be a common problem caused by a weak conductor that breaks inside the assembly. Because of the high price quoted by dealerships, people are resorting to fixing it themselves, like in this video: https://www.youtube.com/watch?v=NxluJqB0gWU This is dangerous. This part should not be breaking so quickly. It should not be allowed that fixing brake light be so expensive by the manufacturer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507422February 15, 2023
ENGINE
The contact owns a 2017 GMC Yukon XL. The contact stated while driving approximately 70 MPH, the vehicle stalled. There were no warning lights illuminated. The vehicle was towed to the local dealer where it was diagnosed that the cam shaft, manifold, and lifters needed to be replaced. The vehicle was repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The approximate failure mileage was 104,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503089January 23, 2023
POWER TRAIN
The transmission begin to cause the vehicle to shudder and shake. This caused shifting problems that cause the vehicle to be unable to safely drive down the road. We have confirmed with a mechanic that has seen and fixed this same issue multiple times. Causing the transmission to need to be replaced. This is due to the issues that many vehicles like this one that continues to be a problem. This issues has caused my vehicle to be unable to accelerate and has caused it to stop in the road. This is very unsafe and needs to be fixed for all those with this similar vehicle so no one is severely injured.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500264January 5, 2023
POWER TRAIN
The contact owns a 2017 GMC Yukon XL. The contact stated that while at a stop, the vehicle hesitated while depressing the accelerator pedal. There was no warning light illuminated. The contact stated that the vehicle was jerking while driving forward at a slow speed. The contact was able to drive the vehicle to the dealer where the vehicle remained. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494751November 23, 2022
POWER TRAIN
Transmission failed with no symptons. No indications of potential issues prior. All recommended service checks done with vehicle, oil changes etc... 75,026 miles. Pulled up to a red light in heavy traffic and transmission would not engage. No forward, reverse, or in Low 1. Tried 4 wheel and 2 wheel drive. Nothing. Yukon 2017 XL SLT model.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494221November 19, 2022
VISIBILITY:WINDSHIELD
Not sure if this is the correct raea to notify regarding this incident. I had windshield replaced by Safelite Auto Glass in Cadillc Mi.After the service the technician said he calibrated everything and all is fine. Upon my initial driving after the windshield service the vehicle engine light was flashing and the display was telling me the advanced collision and lane departure warning systems were inoperable. Additionally the vehicle would not accelerate. The vehicle could not be driven safely. I contacted Safelite in Cadillac Michigan the next morning and was initially told the warnings have nothing to do with the service they performed and they do not have to do anything to help me. The manager advised that they ran 3 scans with their equipment and all scans came out good. The manager is saying that confirms everything was OK. I see that as an admission of something being wrong since the technician ran 3 scans. Why run additional scans if all is good. What he was seeing is that the vehicle was displaying warning lights and was not running properly. That is why he kept running scans over and over. Even after 7 scans now they are still saying it's not their problem. Obviously their equipment is incapable of calibrating the new windshield to the vehicle. Additionally they have caused a problem within the engine control module by hooking up faulty electronic device. The vehicle is inoperable. Additionally Safelite knows that they are incapable of performing windshield replacement on this vehicle. The technician no more than left my driveway and I received a text from Safelite saying: "Modifications to your vehicle may cause your advanced safety systems to not function a intended" That is admission thjat Safelite knows they are incompetent in this matter. The windshield is in of the most important safety feature in a vehicle. It is unacceptable the an industry leading automotive aftermarket company is continuing to operate this way. Please look into this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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