GMC Yukon XL Complaints (2003)

206 consumer complaints on file.

#10018969May 20, 2003
STRUCTURE
MY NEW 2003 YUKON XL HAS AN ABSOLUTELY INTOLERABLE CAB REVERBERATION PROBLEM ! THIS DEFECT CAUSES THE DRIVER AND PASSENGERS A THUMPING EAR PAIN ! I LITERALLY CANNOT DRIVE 1 BLOCK WITHOUT A THUMPING SENSATION IN MY EARS. THIS VEHICLE WAS LEFT AT THE DEALER FOR 4 DAYS, ONLY TO BE TOLD THAT THE SERVICE DEPARTMENT COULD NOT FIX THE PROBLEM ! OF COURSE, I WAS NOT SATISFIED ! THIS VEHICLE WAS ONLY TWO WEEKS OLD ! I WAS INFORMED BY THE SERVICE DEPARTMENT THAT I WOULD HAVE TO LIVE WITH THIS UNTIL THE GM ENGINEERS COULD FIND A FIX. I WAS ALSO INFORMED THAT THIS WAS NOT HIGH ON THE LIST OF PROBLEMS TO SOLVE ! THE DEALERSHIP REFUSED TO HELP ME AT ALL. THE SALES DEPARTMENT WOULD NOT TAKE THE VEHICLE BACK. I CALLED GM WHO HAS SENT ME TO ONE DEPARTMENT AFTER ANOTHER FOR THE PAST TWO WEEKS. STILL NO RESOLUTION! UPON NOTIFYING GM THAT I NEEDED TO SEEK A DOCTORS CARE FOR THE UNBEARABLE EAR PAIN WHEN DRIVING THIS VEHICLE, I WAS SENT TO THE DEPARTMENT FOR COMPLAINT ALLEGATIONS. THIS DEPARTMENT SIMPLY WANTED TO ACCESS THEIR RISKS OF LOSS ! STILL NOTHING RESOLVED. I HAVE ASKED GM TO SIMPLY " DO THE RIGHT THING ". I DON'T THINK THAT THIS ISSUE SHOULD COME DOWN TO ANY TYPE OF LAW SUIT. HOWEVER, IT APPEARS AT THIS POINT, THAT A LAW SUIT MAY INDEED BE THE ONLY WAY TO GET THE MATTER RESOLVED. I PROPOSE TO THE NHTSA THAT THIS DEFECT ( IN ALL 2003 SUBURBAN AND YUKON XL MODELS ) SHOULD WARRANT AN INVESTIGATION AS TO POSSIBLE RECALL. AS YOU CAN TELL, I AM VERY UPSET AT THE POOR QUALITY OF CUSTOMER SERVICE I HAVE RECEIVED FROM BROWN AND WOOD DEALERSHIP IN GREENEVILLE, NC AND GM. IT APPEARS THAT NEITHER PARTY WISHES TO BE RESPONSIBLE. CYNDI BOWEN . *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10007783February 19, 2003
SEAT BELTS:FRONT
THE TENSION OF THE DRIVER SIDE BUILT-IN-SEAT SEATBELT CAUSES PAIN IN LEFT SHOULDER EVEN AFTER A SHORT DRIVE. I CHECKED THE TENSION IN ANOTHER GMC CAR AND IT APPEARS TO BE THE SAME. THE DEALERSHIP CANNOT MODIFY THE BELT TO REDUCE THE TENSION, AND GMC "CUSTOMER SERVICE" REFERS ME BACK TO THE DEALERSHIP. REQUESTS TO GET GMC'S TECHNICAL DEPARTMENT INVOLVED WERE DENIED - I WOULD HAVE TO GO TO THE DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10003199January 22, 2003
SEAT BELTS
THE SEAT BELTS IN MY 2003 YUKON XL DENALI SLOWLY TIGHTEN UP DURING OPERATION. WE NEED TO RELEASE THE BELT AND ALLOW IT TO RETRACT COMPLETLY AND THEN RELATCH IT. GMC HAS NO FIX FOR THE PROBLEM OTHER THAN OFFERING BELT EXTENTIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10002880January 17, 2003
UNKNOWN OR OTHER
OUR YUKON XL HAS A SEVERE REVERBERATION INSIDE THE CABIN THAT IS ACCENTUATED WHEN GOING OVER BUMPS OR ACCELERATING UP HILLS. WE HAVE GONE TO THE DEALER TWICE AND THEY ARE CURRENTLY CLAIMING THAT IT IS BECAUSE THE CABIN IS SO LONG. AFTER 15 MINUTES IN THE VEHICLE IT BECOMES ANNOYING TO INTOLERABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10002611January 13, 2003
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
THE HEATER DID NOT WORK. I DID NOT REALIZE THAT UNTIL IN THE HIGHWAY. THE OUTSIDE TEMPERATURE WAS 29 DEGREES (F). I WOULD NOT HAVE BEEN ABLE TO DEFROST THE WINDSHIELD IF IT WERE NEEDED (WHICH COULD IMPAIR DRIVING). I CALLED ON-STAR TO DIAGNOSE THE PROBLEM WHILE I WAS DRIVING AND THEY DETERMINED THERE WERE PROBLEMS IN THE SYSTEM AND SUGGEST ME TO SEE THE DEALER. LATER ON IN THE SAME DAY, THE HEATER WORKED (ONLY ON THE DRIVER''S SIDE) AFTER THE CAR PARKED TWICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10002043January 6, 2003
ELECTRICAL SYSTEM
CONSUMER STATES THAT INSTRUMENT PANEL GETS EXTREMELY HOT DURING NORMAL VEHICLE OPERATION. CONSUMER CONCERNED ABOUT POSSIBLE FIRE HAZARD. PH COMPUTER MODULE WAS REPLACED AND THE INSTRUMENT PANEL IS NO LONGER HOT. MODULE ALSO CAUSED NO START CONDITION. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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