GMC Terrain Complaints (2018)

226 consumer complaints on file.

#11386188January 2, 2021
ELECTRICAL SYSTEM
CAR SHUTS OFF COMPLETELY AT A STOP AND NO POWER AT ALL UNTILL IT IS JUMP STARTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377884December 4, 2020
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2018 GMC TERRAIN. THE CONTACT STATED THAT WHILE PULLING INTO A BUILDING PARKING WHILE DEPRESSING THE BRAKE PEDAL, THE VEHICLE ACCELERATED, THE CONTACT TURNED THE STEERING WHEEL AND MISSED HITTING THE BUILDING. THE CONTACT STATED THAT SHE WAS NOT ABLE TO CONTROL THE VEHICLE WHILE DEPRESSING THE BRAKE PEDAL, AS A RESULT, THE CONTACT CRASHED INTO A POST. IN ADDITION, THE CONTACT STATED THAT SHE SHIFTED INTO PARK, THE VEHICLE CONTINUE TO ROLLED. THE CONTACT ENGAGED THE EMERGENCY BRAKE AND THE VEHICLE CAME TO A STOP. THE CONTACT STATED THAT SHE DID NOT NOTICED ANY WARNING LIGHTS ILLUMINATED BECAUSE THE FAILURE OCCURRED FAST. THE CONTACT DID NOT SUSTAINED INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO DON MOORE CHEVROLET BUICK GMC, 3232 VILLA POINT, OWENSBORO, KY 42303 (270) 215-1953, BUT WAS NOT YET DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000. THE VIN WAS NOT AVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11376117November 24, 2020
UNKNOWN OR OTHER
DRIVING 50MPH ON AN OVERPASS, SUNROOF EXPLODED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354769September 13, 2020
SERVICE BRAKES
THE VACUUM PUMP FAILED FOR THE SECOND TIME IN LESS THAN TWELVE MONTHS. BOTH TIMES THERE WAS NO BRAKES AT ALL WHEN THEY FAILED. BOTH REPAIRS WERE PERFORMED BY GMC DEALERS. FAILURES HAPPENED WHILE THE TERRAIN WAS BEING DRIVEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354314September 10, 2020
POWER TRAIN, UNKNOWN OR OTHER
THE CAR KEEPS REVVING AND DOESN'T SHIFT INTO GEAR. YOU HAVE TO LIFT YOUR FOOT OFF THE GAS PEDAL AND GIVE IT A FEW SECONDS AND THEM PRESS IT AGAIN. HOWEVER WHEN YOU PRESS THE GAS AGAIN THE CAR JUMPS INTO GEAR CAUSING THE STEERING WHEEL TO JERK EITHER LEFT OR RIGHT. IT EITHER REVS TOO HIGH OR IT FEELS LIKE IT DOWNSHIFTS. THIS LAST TIME, 9/8/20, I JUST REVERSED OUT OF MY DRIVEWAY ONTO MY RESIDENTIAL STREET, GOING ABOUT 18 MPH WHEN THE CAR WOULD NOT SHIFT INTO 2ND GEAR. WHEN IT JERKED INTO GEAR IT JERKED THE STEERING WHEEL AND IT CAUSED ME TO HIT A PARKED CAR JUST 4 DOORS DOWN FROM MY HOUSE, CAUSING $6000 WORTH OF DAMAGE TO MY TERRAIN LIKELY TOTALING THE 2010 COROLLA I HIT. I HAVE HAD A CLEAN DRIVING RECORD FOR 30 YEARS UNTIL NOW. GMC WILL NOT OWN FAULT AND NOW MY INSURANCE WILL GO UP AS WELL FOR SOMETHING THAT REALLY WAS NOT MY FAULT.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11353073September 3, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
MY 2018 GMC TERRAIN HAS MAJOR ISSUES THAT ALMOST CAUSED ME TO HIT A WALL ON THE EXPRESSWAY DUE TO A BRAKE ASSIST ISSUE THAT OTHER OWNERS HAVE A ISSUE WITH AND GMC HAS DONE NOTHING TO HELP THE BUYERS , WHERE CAN WE THE BUYERS GET HELP WITH ISSUES GMC IS WELL AWARE OF??
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352837September 2, 2020
SERVICE BRAKES
I PURCHASED A BRAND NEW 2018 GMC TERRAIN (VIN NO. [XXX]) TWO YEARS AGO. THE VEHICLE HAS APPROXIMATELY 50,000 MILES ON IT. ON AUGUST 6, 2020, MY HUSBAND AND I WERE TRAVELING WITH OUR 2-YEAR-OLD SON TO ATTEND AN OUT-OF-STATE FUNERAL. TRAVELING AROUND 75 MPH ON THE HIGHWAY, THE BRAKES FAILED US. THE PEDAL BECAME ENTIRELY STIFF MAKING IT NEARLY IMPOSSIBLE TO SLOW DOWN AND STOP. IT TOOK CONSIDERABLE FORCE TO BRING THE VEHICLE TO A STOP. REMIND YOU, I WAS TRAVELING WITH MY 2-YEAR-OLD SON. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350487August 20, 2020
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
RADIO PLAYS RANDOM RADIO STATIONS AND WILL NOT ALLOW RADIO TO BE TURNED OFF WHEN VEHICLE IS TURNED OFF ( NO POWER TO THE VEHICLE, DOORS ARE OPENED AND THE FOB IS OVER 500 FT AWAY). RADIO SCREEN FLASHES TO A BLANK SCREEN. DOES NOT READ CONTACT INFORMATION FOR CELLPHONE CONNECTED TO VEHICLE. WILL NOT ALLOW PHONE CALLS TO BE MADE AND WILL CONTINUE TO PLAY MUSIC THROUGH RADIO AND CAR SPEAKERS WHILE PHONE IS ENGAGED IN A TELEPHONE CALL ( ONCE CALL IS ABLE TO BE PLACED). ANDROID AUTO FEATURE STOPPED WORKING. VEHICLE WILL SLIP OUT OF GEAR AND RANDOMLY PUT SELF INTO AN OVERDRIVE. VEHICLE WILL NOT ACCELERATE DESPITE GAS PETAL BEING ALMOST TO THE FLOOR AND THEN WILL JUMP RAPIDLY AND ACCELERATE QUICKLY. VEHICLE SMELLS LIKE RUBBER IS BURNING UNDER THE HOOD AT VARIOUS TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330655June 24, 2020
AIR BAGS
I WAS SITTING AT A RED LIGHT IN THE LEFT HAND TURN LANE. A TRUCK RAN THEIR RED LIGHT HITTING ANOTHER TRUCK SENDING BOTH OF THEM CRASHING INTO MY VEHICLE. THE FIRST TRUCK STRUCK THE FRONT BUMPER AT THE HEADLIGHT & SKID ALL THE WAY DOWN THE SIDE OF THE VEHICLE THEN THE OTHER TRUCK WAS SLAMMED INTO THE SIDE OF MY VEHICLE. ALL THE DAMAGE WAS ON THE DRIVER SIDE OF THE CAR. MY CAR WAS MOVED OVER INTO THE NEXT LANE BUT NO AIR BAGS WENT OFF. THIS HAPPENED ON A HWY WHERE THE SPEED LIMIT IS 65. THE TRUCK RUNNING THE RED LIGHT WAS GOING AT LEAST THAT FAST AND NEVER HIT THEIR BRAKES. *TR
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11328851June 15, 2020
SERVICE BRAKES
MY 2018 TERRAIN HAS 51138 MILES. WHILE DRIVING ON THE INTERSTATE MY BRAKE SYSTEM LOCKED AND I WAS UNABLE TO STOP. I HAD TO COAST TO A SAFE SPEED AND PULL MY PARK BRAKE TO COME TO A STOP. BECAUSE MY BUMPER TO BUMPER WARRANTY IS OUT THE DEALERSHIP IS CHARGING ME. THE VACUUM PUMP IS OUT. EVEN THE TECHNICIAN ACKNOWLEDGED THE PART WAS DEFECTIVE AND ACKNOWLEDGED IT HAPPENED REALLY EARLY ON IN MY VEHICLES MILEAGE BUT IS STILL SAYING IT IS MY COST TO REPLACE. I ASKED REPEATEDLY FOR THE PART NUMBER SO I COULD COMPARE THAT PART NUMBER TO THE PART THAT WAS RECALLED ON THE 2018 GMC TRUCKS AND THE DEALERSHIP AND GM REFUSED TO GIVE ME THE PART NUMBER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315481March 1, 2020
ELECTRICAL SYSTEM, ENGINE
RECALL ON THE ENGINE BLOCK HEATER. THE DEALERSHIP IS UNABLE TO GET THE PART TO REPLACE. I TOOK IN OVER 6 MONTHS AGO AND STILL HAVE NOTHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301393January 23, 2020
AIR BAGS
WHEN THE SIDE CURTAIN AIRBAG WENT OFF IT BURNED A HOLE THROUGH MY DAUGHTER'S COAT AND SHIRT CAUSING 2ND-3RD DEGREE BURNS.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11287110December 5, 2019
ENGINE, UNKNOWN OR OTHER
THE NEW AUTO STOP THAT SHUTS OFF THE MOTOR WHEN YOU'RE AT A RED LIGHT DOESN'T WORK PROPERLY. SOMETIMES IT SHUTS OFF, BUT MOST OF THE TIME IT DOESN'T BEEN TO THE DEALER TWO TIMES AND THE RADIO WILL NOT COME ON AT TIMES EVEN THOUGH GM HAS PERFORMED UPDATES ON THESE PROBLEMS. THE PROBLEMS STILL EXIST
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280462November 16, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
MY CAR JUST COMPLETELY SHUT DOWN OUT OF NOWHERE. IT HAS HAPPENED TWICE WHEN I WAS SLOWING FOR TRAFFIC AND WHEN I WAS IN A PARKING LOT. THE FIRST TIME I COULDN'T GET OUT OF THE CAR BECAUSE THE DOOR WOULDN'T UNLOCK. THEN THE POWER CAME ON BUT THE CAR WOULD NOT TURN OVER. IT HAS PUSH BUTTON GEAR SHIFTS AND WOULD NOT GO INTO NEUTRAL. I HAD TO CALL THE POLICE TO ASSIST UNTIL THE CAR WAS TOWED BECAUSE I WAS ON A VERY BUSY AND DANGEROUS STREET. I HONESTLY WAS SCARED SOMEONE WAS GOING TO SLAM INTO ME. THE SECOND TIME I WAS LOOKING FOR A PARKING SPOT AND IT STOPPED. LUCKILY I ALWAYS KEEP THE DOORS UNLOCKED SINCE FIRST INCIDENT HAD TO BE TOWED BOTH TIMES. AS OF TODAY IT IS STILL AT THE DEALER TRYING TO BE FIXED FOR A SECOND TIME. THEY 'THOUGHT' THEY FIXED IT THE FIRST TIME BUT IT HAPPENED AGAIN. THE DEALER HAS HAD MY CAR SINCE OCTOBER 17. THEY CLAIM THEY KNOW WHAT IT IS. THEY REPLACE SOME ENGINE MODULE AND ARE NOW WAITING ON A PUSH BUTTON FOR THE GEAR SHIFT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270218October 22, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
SCREEN WENT BLACK AND WARNING CHIMES AND SEAT VIBRATION DID NOT GO OFF WHEN BACKING UP. HAD TO FILE A CLAIM WITH INSURANCE TO FIX MY DENTED BUMPER. I ALSO EXPERIENCE ISSUES WITH THE AUDIO BUTTONS ON THE STEERING WHEEL. I AM NOT ABLE TO CHANGE THE SONG IN I AM ON APPLE PLAY AND THERE IS ALWAYS A DELAY WHEN CHANGING RADIO STATIONS.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11265274September 30, 2019
ELECTRICAL SYSTEM
THE SCREEN ON THE DASH WHICH INCLUDES THE RADIO AND BACK UP CAMERA GOES WHITE AT RANDOM TIMES AND DOES NOT WORK. I HAVE HAD THE RADIO/SCREEN REPLACED AND IT STILL DOES IT. I HAVE HAD MANY UPDATES WITH THE SCREEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253155September 4, 2019
SEATS
I ENTERED THE VEHICLE AND SAT IN THE FRONT PASSENGER SEAT. WHEN I SAT DOWN AND STARTED TO PUT ON MY SEAT BELT, I HEARD A LOUD POP AND THE SEAT BECAME UNSTABLE AND ROCKED BACK AND FORTH. THIS OCCURRED BEFORE THE VEHICLE WAS IN MOTION. I LOOKED UNDER THE SEAT AND NOTICED A BOLT HAD SNAPPED ON THE BOTTOM SEAT FRAME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243517August 13, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2018 GMC TERRAIN. ON SEVERAL OCCASIONS, WHILE ATTEMPTING TO ACCELERATE FROM A STOP SIGN, THE VEHICLE STALLED. THE VEHICLE WOULD RESTART AFTER SEVERAL MINUTES AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO TASCA BUICK (510 E NASA BLVD, MELBOURNE, FL 32901, (321) 247-7124) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED; HOWEVER, THE PART WAS ON BACKORDER. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240973July 31, 2019
UNKNOWN OR OTHER
WHEN VEERING OR STEERING INTO ANOTHER LANE, LEFT OR RIGHT, THE SAFETY ALERTS, I.E. THE TUG OF THE STEERING WHEEL AND VIBRATION OF SEAT, ARE NOT WORKING PROPERLY. FOR THE FIRST YEAR OF OWNERSHIP OF THIS VEHICLE, THIS FEATURE WORKED FINE. HOWEVER, IN THE PAST FEW MONTHS, IT HAS QUIT WORKING OR WORKS SPORATICALLY BUT WHEN WORKING SPORATICALLY, DOES NOT WORK AS IT SHOULD. THE DEALERSHIP WHERE I PURCHASED IT IS UNABLE TO FIX IT STATING THAT IN "UPDATING" THE PROGRAMMING IN MY CAR, THIS FEATURE WAS WEAKENED (DILIBERATELY BECAUSE GMC INTENDED TO WEAKEN THE FEATURE STATING THE REASON WAS BECAUSE SOME DRIVERS WERE USING THIS FEATURE AS AN AUTO-DRIVE). I BOUGHT THIS VEHICLE, ONE OF THE REASONS BEING THAT IT OFFERED THIS FEATURE AND NOW THE FEATURE DOESN'T WORK THE WAY IT DID WHEN I BOUGHT IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233143July 18, 2019
UNKNOWN OR OTHER
WHILE DRIVING, THE INFOTAINMENT SYSTEM GOES BLACK, NO AUDIO - THEN REBOOTS AFTER A MINUTE OR TWO. I HAVE DETECTED A BURNING SMELL AS WELL, BUT CANNOT DETERMINE IF IT IS COMING FROM MY VEHICLE OR OUTSIDE. THIS HAS HAPPENED 5 TIMES AND THE DEALER IS TELLING ME THEY CAN NOT REPLICATE OR FIND ANYTHING WRONG. VERY FRUSTRATING!!! THIS HAS HAPPENED SHORTLY AFTER LEAVING HOME, WHILE DRIVING ON CITY ROADS, AFTER DRIVING A WHILE, ON THE HIGHWAY, STOPPED AT A RED LIGHT. THERE IS SO SPECIFIC TIME OR FREQUENCY THAT THIS OCCURS. THIS FIRST HAPPENED WITHIN 300 MILES OF WHEN I FIRST LEASED, UP TO A WEEK AGO SUNDAY, JULY 7. TOTAL OF 5 TIMES IN THE PAST 10 MONTHS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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