GMC Terrain Complaints (2011)

386 consumer complaints on file.

#11172571January 28, 2019
ENGINE, FUEL/PROPULSION SYSTEM
MY CAR WILL STOP WHILE IM DRIVING AND I DIDNT GET THE PROPER DIGNOSTICS OF WHY IT WAS DOING THAT, THEY JUST TOLD ME TO SWITCH MY GAS TO PREMIUM. & THEN MY CHECK ENGINE LIGHT CAME ON . BUT NOW MY ENGINE POWER IS IN REDUCED AND I DONT UNERDSTAND WHY EITHER. I HAVENT HAD THIS TRUCK FOR A YEAR AND ITS BEEN GIVING ME PROBLEMS SINCE I GOT IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172660January 28, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE AUTOMATIC LIFT GATE WILL OPEN, REACH THE TOP AND THEN AUTOMATICALLY GO DOWN. IT WILL GO HALF WAY , POP BACK OPEN TO THE TOP THEN FULLY SHUT. IT DOES NOT READ THAT SOMETHING IS STOPPING IT FROM CLOSING. THE ENCLAVE, TRAVERSE, ACADIA AND OUTLOOK ARE CURRENTLY UNDER RECALL WITH THE SAME ISSUE BUT NOT THE TERRAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172230January 26, 2019
ENGINE
IT STARTED LAST MONTH WHEN I NOTICED ANYTHING MAJOR ISSUES IT WOULD HAPPEN WHILE I WAS DRIVING MY CAR WOULD BOG DOWN SO I WOULD HAVE TO PRESS THE GAS TO FLOOR TO GET IT MOVING, THEN IT DID IT AGAIN THIS PAST TUESDAY ON MY WAY TO WORK IT BOG DOWN ALMOST CAUSING AN ACCIDENT, I GOT TO WORK AND PARKED THE CAR THEN ON MY WAY HOME I STOPPED AT A STORE AND CHECKED MY OIL LEVEL AND THE DIP STICK WAS BONE DRY SO I PUT 2 QUARTS OF OIL IN TO GET ME HOME RAN FINE ALL THE WAY HOME UNTIL I PULLED IN TO DRIVE WAY AND MY CAR COMPLETELY SHUT OFF THE NEXT MORNING I NOTICED A GOT AMOUNT OF OIL UNDER MY CAR. THEN I CHECKED MY OIL AGAIN AND THE DIP STICK WAS BONE DRY AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171769January 24, 2019
AIR BAGS, ENGINE, POWER TRAIN
AIRBAG LIGHT CAME ON AT 125K MILES. KNOWN PROBLEM ON THIS YEAR/MAKE/MODEL IS AIRBAG SENSOR ON PASSENGER SIDE. 90K MILES TIMING CHAIN REPLACED. 154K MILES TIMING CHAIN BROKE 3 QRTS OF OIL NEEDED EVERY 2K MILES 154K MILES TRANSMISSION LEAKING FLUID 100K MILES CATALYTIC CONVERTER NEEDED REPLACED 125K MILES DOWNSTREAM AIR SENSOR NEEDED REPLACED 150K MILES UPSTREAM AIR SENSOR NEEDED REPLACED SOLENOIDS NEED REPLACED EVERY 50K MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171647January 23, 2019
ENGINE
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. WHILE DRIVING 50 MPH, THE VEHICLE DECELERATED TO 20 MPH AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT PULLED OVER AND HAD TO RESTART THE VEHICLE SIX TIMES. THE VEHICLE WAS TAKEN TO VESTAL BUICK GMC (900 NC-66, KERNERSVILLE, NC 27284, (336) 996-5780) AND THE CAMSHAFT POSITION ACTUATOR WAS REPLACED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 71,297.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171124January 21, 2019
ENGINE, POWER TRAIN
WE PURCHASED A 2011 GMC TERRAIN MAY 29TH 2018 USED WITH 70000 MILES FROM THE HAZLETON NISSAN FROM THE HAZLETON AUTO MALL HERE IN PA. IT NOW HAS 78000. HAD TWO OIL CHANGES DONE ALREADY. THERE IS DEFINITELY A EXCESSIVE OIL CONSUMPTION PROBLEM WITH THIS VEHICLE AS I JUST GOT A OIL CHANGE HUT THE 50 PERCENT OIL LIFE AND HAVING ISSUES AGAIN. WE HAVE CONTACTED HAZLETON NISSAN FOUND OUT THEY WERE CLOSING AFTER SIGNING A " SET FOR LIFE" CONTRACT WHICH HAD A POWERTRAIN WARRANTY. NOW I CANNOT USE MY WARRANTY.ANYWAY I WAS DRIVING HOME TONIGHT FROM WORK ON INTERSTATE 81 WHEN THE CAR WITHOUT WARNING JUST CUT OFF AND LOST ALL POWER. HE GOT IT TO THE SIDE OF THE HIGHWAY AND HAD TO PUT IT IN NEUTRAL AND RESTART IT. AFTER IT STARTED HE BROUGHT IT TO A GAS STATION WHERE IT HAD STALLED AGAIN. GOT IT ALMOST HOME AND STALLED AGAIN. GOD FORBID MY CHILDREN WERE IN THIS CAR WHEN THIS CAR DECIDED TO CUT OFF AND HE HAD NO BRAKES NO STEERING NOTHING. NISSAN IN HAZLETON WAS AWARE OF THIS AND I CAN'T EVEN USE MY WARRANTY THAT THEY SIGNED AND I SIGNED. I WAS PROMISED SOMETHING THAT I CANNOT USE. GMC HAD A CALL FROM US AROUND 73000 MILES AND I TOLD THEM IT WAS CLICKING AND STALLING. THEY WOULDN'T TOUCH IT BC NISSAN IS THE ONE WHO SOLD IT TO ME AND THE CONTRACT WAS WITH THEM, BUT THEY ARE NO LONGER OPEN SO WHAT DO I DO NOW? I CANNOT AFFORD A HUGE FIX HENCE WHY I GOT THIS CAR BC THE WARRANTY AND I WOULDN'T HAVE TO PAY FOR ANYTHING IF IT FELL UNDER THE POWERTRAIN WHICH IT IS. IF I NEEDED A NEW MOTOR I WOULD GET ONE FOR FREE SEE WHAT I AM SAYING? SOMEONE COULD SERIOUSLY GET HURT OR EVEN DIE AND THIS IS OUR ONLY VEHICLE CAN SOMEONE PLEASE HELP ME? KEPT UP WITH ALL OIL CHANGES ALSO. THIS IS VERY DANGEROUS AND SHOULD BE FIXED. I FEAR FOR MY WIFE AND CHILDREN AS THEY ALWAYS ARE USING THIS CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170760January 18, 2019
ENGINE
EXCESSIVE OIL CONSUMPTION. I PURCHASED A 2011 TERRAIN NOT KNOWING THERE WAS AN ISSUE WITH THE EXCESSIVE OIL CONSUMPTION. THERE IS NO WARNING LIGHT JUST STARTED TAPPING IN THE ENGINE. NOTICED A KNOCKING/RATTLING IN ENGINE WHILE ACCELERATING AT SLOW SPEEDS, ON BOARD COMPUTER STATED REMAINING OIL LIVE WAS OVER 51%, HOWEVER NO OIL REGISTERED ON DIPSTICK. ADD OIL AND NOISE STOPPED. I ONLY DISCOVERED BECAUSE I STARTED TO HEAR A STRANGER NOISE WHEN I WAS STOPPED WITH THE CAR RUNNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170551January 17, 2019
ENGINE
2011 GMC TERRIAN, CURRENT MILEAGE 60,179 PURCHASED USED FROM NORTHWEST MOTORSPORTS VALLEY AVE. PUYALLUP, CAR STARTED PINKING AND I SPOKE TO THE SALESMAN CAR WAS PURCHASED FROM. I WAS TOLD TO TAKE VEHICLE TO GMC HARNISH RIVER ROAD.I WAS TOLD BY GMC HARNISH THERE WAS AN OIL CONSUMPTION RECALL WITH MY VEHICLE AND MY VEHICLE WAS PLACED ON A OIL CONSUMPTION WORKSHEET. ONCE DOCUMENTED PISTON AND RINGS WOULD BE REPLACED FREE OF CHARGE. VEHICLE WAS BROUGHT IN TO MONITOR THE OIL CONSUMPTION WHICH IT DID USE OIL AND OIL HAD TO BE ADDED. AT THE END OF THE OIL WORK SHEET I BROUGHT MY CAR IN FOR REPAIR UNDER GMC HARNISH REQUEST. GMC HARNISH THEN REFUSED TO HONOR PISTON AND RING REPAIR. NORTHWEST MOTORSPORTS WILL NOT PAY TO HAVE MECHANICAL PROBLEM REPAIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166326January 10, 2019
AIR BAGS
MY 2011 GMC TERRAIN HIT A VEHICLE IN FRONT, CAUSING MAJOR DAMAGE (THE VEHICLE IS TOTALED OUT) AND NO AIR BAGS DEPLOYED. MY VEHICLE WAS TRAVELING AT APPROXIMATELY 55 MPH NORTHBOUND IN THE #3 LANE OF THE 41 FREEWAY, SOUTH OF THE SHAW EXIT. IMPACT WAS ESTIMATED TO BE BETWEEN 20 TO 30 MPH. THE DRIVER, MY 18 YEAR GRAND-DAUGHTER HIT HER HEAD ON THE STEERING WHEEL AND HER LEFT WRIST WAS INJURED HOLDING ON TO THE STEERING WHEEL. THE 18 YEAR OLD FEMALE RIGHT FRONT SEAT PASSENGER SUFFERED AN ANKLE INJURY. WHY DID THE AIR BAGS FAIL TO DEPLOY, WITH A STRAIGHT ON FRONT END COLLISION WITH THE VEHICLE IN FRONT?! UNACCEPTABLE!!!
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11166001January 9, 2019
ENGINE
I HAVE A 2011 GMC TERRAIN THAT HAS AROUND 73,000 MILES ON IT, AND THE TIMING JUMPED, CAUSING THE CAR TO DIE IN THE MIDDLE OF THE ROAD, AND WOULD NOT RESTART AT ALL. WHEN I CALLED GMC CUSTOMER CARE, THEY WERE SLIGHTLY HELPFUL, UNTIL THEY FOUND I PURCHASED THE CAR USED.. I BELIEVE AT THE LOW MILEAGE OF MY VEHICLE, THAT IT SHOULD NOT HAVE JUMPED TIME. I AM REALLY UPSET THAT GMC BASICALLY TOLD ME "TOO BAD" WHEN THEY FOUND OUT I PURCHASED USED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164933January 7, 2019
ENGINE
I PURCHASED A 2011 TERRAIN NOT KNOWING THERE WAS AN ISSUE WITH THE EXCESSIVE OIL CONSUMPTION. I HAVE CALLED GMC FOR A FIX AND HAVE BEEN TOLD THAT NHSA IS THE ONE WHO DECIDES WHAT VIN # GET A LETTER TO GET THE MOTOR FIXED. I DISAGREE WITH THIS SINCE FIR THE OTHER VIN# ARE HAVING THE SAME ISSUE WHY WOULD YOU NOT INCLUDE ALL MODELS EXPERIENCING THIS ISSUE? MY QUESTION IS HOW CAN I GET THIS RESOLVED TO GET GMC TO SEND ME THE LETTER THAT OTHERS HAVE RECEIVED REGARDING THIS ISSUE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163900December 29, 2018
ENGINE
MY TERRAIN HAS 104,000 MILES I WAS DRIVING IT WHEN THE TIMING BELT BROKE AND DESTROYED THE ENGINE. THE MECHANIC SAYS IT WAS DUE TO LACK OF OIL CHANGES BUT THAT IS A LIE BECAUSE I WENT TO THE DEALERSHIP EVERY TIME AND I HAD ON STAR ACTIVE SO THE COULD REMIND ME TOO I BROUGHT IT TO BARKER GMC IN YOU MA LA THEY HAVE A RECORD OF MY SERVICE.I WAS DRIVING MY CAR ON THE HIGHWAY WHEN IT STARTED SHAKING AND IT JUST QUIT WORKING WENT COMPLETELY OUT I HAD TO HAVE IT TOW AWAY.I EVEN CALLED GM MOTOR WITH NO RESULTS NOW IT WIL COST OVER 7000.00 FOR A NEW MOTOR I JUST FINISHED PAYING FOR MY CAR I CAN'T AFFORD THIS PLEASE. HELP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163595December 26, 2018
ENGINE
TAKATA RECALL : SUCKING UP OIL, RATTLING SOUND, CAR JERKING FORWARD- DIAGNOSIS FROM GMC DEALERSHIP- REPLACE PISTONS, TIMING RINGS, AND ACTUATORS, VEHICLE HAD 1 QUART OF OIL AND VEHICLE HAD REGULAR OIL CHECKS AND WAS IN SHOP LESS THAN A YEAR PRIOR. THIS WAS A KNOWN RECALL BY THE DEALERSHIP. 59K MILEAGE ON VEHICLE . WE HAVE LETTER AND ALL DOCUMENTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163571December 26, 2018
UNKNOWN OR OTHER
DRIVING HOME FROM WORK AND MAKING A RIGHT HAND TURN THE CAR STARTED MAKING A HORRIBLE GRINDING NOISE. I THOUGHT MY WHEEL WAS COMING DETACHED FROM THE CAR. HAD THE CAR TOWED AND HAVE BEEN TOLD THAT MY FRONT DIFFERENTIAL "EXPLODED". NOT A HAPPY CAMPER, BOUGHT 2ND HAND, HAS 77,000 MILES NOW COSTING ME 2500.00 TO 5000.00 TO REPAIR. SAD THING IS, IS WE NEVER USE THE 4 WHEEL DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163211December 23, 2018
ENGINE, FUEL/PROPULSION SYSTEM
FUEL PUMP FAILURE ALLOWING GASOLINE INTO CRANKCASE IN LARGE VOLUMES. ROUGH IDLE, CONSTANT STALLING, MISFIRING, FUEL SMELL RECIRCULATING INTO CABIN. EXACT ISSUE ADDRESSED BY GM RECALL FOR MY EXACT TERRAIN AND EQUIVALENT CHEVY EQUINOX WITH 2.4 ECOTEC. WAS TOLD MINE WAS NOT COVERED AS IT WASN'T IN CORRECT VIN RANGE THOUGH SAME MAKE, MODEL, YEAR, MOTOR, HIGHLY DANGEROUS COMBUSTIBLE ISSUE MATCHED. DEALER CHARGED ME $700+ FOR REPLACEMENT/REPAIR OF FUEL PUMP, BOTH O2 SENSORS, FUEL LINE, OIL CHANGE TO RID GAS DILUTED OIL. 2 DAYS, 50 MILES LATER, O2 CODE ENGINE LIGHT COMES ON, ERRATIC IDLING BEGINS, POWER LOSS THEN STALLS. REMOVED OIL CAP TO SMELL AND FIND GASOLINE MIXED BACK INTO OIL. BETWEEN 1/8 - 1/4 QUART GASOLINE IN THE CRANKCASE AFTER 50 MILES OF DRIVING! THIS AFTER "REPAIR" AT "CERTIFIED" CHEVY DEALERSHIP; A DANGEROUS MANUFACTURING FLAW GM ACKNOWLEDGED WAS A PROBLEM BUT I WAS TOLD, " NOT ON YOURS THOUGH, WRONG VIN". THANK YOU FOR PLACING MY LOVED ONES IN DANGER GM, REFUSING TO FIX YOUR OWN RECALL, CHARGING ME OVER$700 TO WORSEN THE ISSUE AND PLACE MY FAMILY IN GREATER DANGER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161715December 15, 2018
SEATS
GOT INTO CAR ONE DAY AND THE DRIVERS SIDE SEAT HAD DROPPED TO IT'S LOWEST POSITION. SAW THAT A BOLT THAT AIDS THE SEAT RISER MECHANISM HAD FALLEN OUT. VERY DANGEROUS IF HAPPENED WHILE DRIVING. I WAS ABLE TO MANUALLY SCREW IT BACK IN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152537November 19, 2018
ELECTRICAL SYSTEM
IGNITION COMPLETELY TURNED OFF, I PUSH BUTTON TO TURN ON RADIO AND I HEAR SEVERAL TAP, TAP, TAP, TAP BEHIND MID-DASH RADIO-CD, A.C, HEAT CONTROL UNIT. I'M SURE THE TAP, TAP, TAP, TAP NOISE IS DOOR TO AIR RECIRCULATION/NO RECIRCULATION DOOR THAT SOMEHOW ACTIVATES UNIT ACTUATOR JUST BY TURNING ON RADIO! UNBELIEVABLE! ALSO, WHEN I NEED TO DEFROST WINDSHIELD I TURN TEMP KNOB TO COLD AND THE TAP, TAP, TAP, TAP NOISE HAPPENS! I DO NOT TURN ON A/C COMPRESSOR. AGAIN, UNBELIEVABLE!! THIS IS A DESIGN DEFECT FOR SURE. I'M SURE THAT TO DIAGNOSE AND REPAIR THE STEERING WHEEL, DASH MUST BE REMOVED SO TECH,. CAN GAT TO MIS-DESIGNED PARTS. NO CUSTOMER SHOULD HAVE TO PAY FOR THIS KIND OF DESIGN DEFECT. I WANT GMC TO OAY TO SOLVE THEIR DESIGN DEFECT!!! THIS DEFECT HAPPENS EVERY TIME I TURN ON RADIO OF DO A COLD DEFROST. PROBLEM HAPPENS AT ANY SPEED OR WHEN NO KEY IN IGNITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11149768November 6, 2018
VISIBILITY/WIPER
DURING A DRIVING RAIN, GOING 65 MPH ON THE HIGHWAY, WHEN I PUT MY WIPERS ON HIGH, THEY STOPPED WORKING ALTOGETHER. I HAD BEEN IN THE PASSING LANE, HAD TO AVOID CRASHING, AND GET OVER 2 LANES AND GET MYSELF TO THE NEAREST EXIT. A WHITE KNUCKLE EXPERIENCE, TO SAY THE LEAST. WE HAD TO REPLACE THE ENTIRE WIPER MOTOR AT OUR EXPENSE AND INCONVENIENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142907October 26, 2018
POWER TRAIN
THE GMC JERKS FORWARD AND IT ALMOST HIT PERSON IN FRONT. THEN WHEN IT SHIFT FROM 2ND TO 1ST IT JERKS DOWN INTO A STALL. SOMEONE COULD REAR END ME. BECAUSE OF THE SUDDENNESS OF THE STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131700September 26, 2018
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. WHILE DRIVING APPROXIMATELY 50 MPH IN THE RAIN, THE WINDSHIELD WIPERS STOPPED OPERATING WITHOUT WARNING. THE CONTACT EXITED THE FREEWAY, PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD, AND WAITED FOR THE RAIN TO STOP. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE DEALER WAS NOT CALLED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 117,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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