GMC Terrain Complaints (2012)

364 consumer complaints on file.

#11348632August 11, 2020
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2012 GMC TERRAIN. THE CONTACT STATED THAT THE WINDSHIELD WIPER ON THE DRIVER'S SIDE FAILED TO FUNCTION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND WAS DIAGNOSED THAT THE WINDSHIELD WIPER MOTOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED YET. THE CONTACT MENTIONED THAT SHE WAS UNABLE TO DRIVE THE VEHICLE WHILE IT WAS RAINING. NEITHER THE DEALER NOR THE MANUFACTURER WERE CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 170,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326223May 27, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2012 GMC TERRAIN. THE CONTACT STATED THAT WHILE THE VEHICLE WAS DRIVING AND ON OCCASIONS WHILE STOPPED, THE SERVICE AIR BAGS MESSAGE WAS DISPLAYED ON THE INSTRUMENT PANEL INTERMITTENTLY. THE CONTACT STATED THAT THE PASSENGER'S SIDE AIR BAG WAS INOPERABLE WITH THE AIR BAG WARNING LIGHT REMAINING ILLUMINATED. THE VEHICLE WAS TAKEN TO TWO UNKNOWN DEALERS HOWEVER, WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 126,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322365April 27, 2020
ENGINE
MY DAUGHTER WAS DRIVING A 2012 GMC TERRAIN WHEN THE TIMING CHAIN BROKE AND CAUSED THE CAR TO LOSE POWER AND LOCK UP IMMEDIATELY. SHE WAS DRIVING STRAIGHT ON A TWO-LANE STATE HIGHWAY. IT WAS DETERMINED THE DAMAGE RUINED THE MOTOR AND REQUIRED A COMPLETE MOTOR REPLACEMENT. THE MILEAGE ON THE VEHICLE WAS 99,035 AT THE TIME OF THE INCIDENT. I WASN'T AWARE UNTIL TODAY THAT I COULD FILE A COMPLAINT WITH THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION. WHEN I CALLED THE CLOSEST DEALER (30 MILES AWAY), THEY WERE NOT VERY HELPFUL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320882April 12, 2020
ENGINE
VEHICLE WAS OBVIOUSLY BURNING EXCESSIVE OIL. TOOK IT TO A GM DEALERSHIP AND WAS TOLD IT WAS A NON ISSUE. NOW THE VEHICLE IS PAST THE GM MAX MILEAGE FOR THEIR RECALL (THEY WON'T TAKE RESPONSIBILITY)!AND HAS DEVELOPED A WHITE WHITE FROTHY RESIDUE ON OIL CAP, DIP STICK. (PISTON RINGS AND/OR GASKET FAILURE). WILL NEVER BUY A GM PRODUCT AGAIN!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320113April 3, 2020
ENGINE
BURNS OIL, WHICH GM WILL COVER TO FIX BUT WILL NOT COVER THE ISSUES THAT HAPPENS WHEN OIL IS BURNT AND WHAT IT CAUSED. HAD TO REPLACE EXHAUST MANIFOLD, O2 SENSOR, CATALYTIC CONVERTER AND CAM SHAFT SENORS; THESE I HAD TO PAY FOR OUT OF POCKET. NOT SURE EXACTLY WHEN IT HAPPENED BUT WAS MIDDLE OF 2019. WENT TO GMC ABOUT HOW TO GET RESOLVED ON AN ISSUE THAT THEY CAUSED THAT I HAD TO PAY FOR, WHICH FIRST RESULTED IN A 1 YR ENGINE WARRANTY WHICH THEY PULLED WITH OUT MY KNOWLEDGE, THEN AFTER A COMPLAINT TO THE BBB THE BEST THEY COULD OFFER WAS A $1000 COUPON FOR A NEW CAR. GM SHOULD COVER THOSE OTHER ISSUES SINCE ITS AN ISSUE THEY KNOW AND FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319848March 31, 2020
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2012 GMC TERRAIN. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH IN INCLEMENT WEATHER, THE WINDSHIELD WIPERS BECAME INOPERABLE. THE CONTACT PULLED OFF OF THE ROADWAY, TURNED OFF AND RESTARTED THE VEHICLE HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE FAILURE ON APRIL 1ST, 2020 CASE NUMBER [XXX[. THE APPROXIMATE FAILURE MILEAGE WAS 94,000.*BF*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319689March 30, 2020
VISIBILITY/WIPER
I WAS DRIVING ON I-95 ON 3/29/2020 WHEN IT STARTED RAINING I TURN ON MY WIPERS AND IT STARTED OKAY AT FIRST ALL OF A SUDDEN THEY STOP WORKING I ALMOST HAD AN ACCIDENT I PULLED OVER TO THE SERVICE ROAD AND WAITED UNTIL THE RAIN STOPPED I COULD HAVE BEEN KILLED. WHAT DO I DO NOW I DON'T HAVE THE MONEY TO GET IT FIXED AND I WON'T DRIVE IT IN THE RAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318727March 19, 2020
UNKNOWN OR OTHER
THE LEFT FRONT TIRE PRESSURE SENSOR NO LONGER WORKS. MY HUSBAND BOUGHT A NEWER CHEVY AND THE SAME SENSOR NO LONGER WORKS. FRIENDS HAVE THE SAME EXACT PROBLEM WITH THE SAME SENSOR ON THEIR GMC/CHEVY VEHICLES. SENSOR LIGHT WARNS OF THE SENSOR NOT WORKING FOR THE LEFT FRONT TIRE PRESSURE. LIGHTED SIGN ON DASHBOARD SAYS "SERVICE TIRE MONITOR SYSTEM". WHEN YOU ENTER MENU AND SELECT TIRE PRESSURE IT SAYS LEFT FRONT TIRE 0. MANUFACTURER DEFECT?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311686February 26, 2020
ENGINE
MY PCV VALVE CLOGGED AND CAUSED THE REAR MAIN SEAL TO BLOW OUT. THIS IS A COMMON KNOWN PROBLEM WITH THIS VEHICLE AND GM HAS RECALLED CERTAIN VINS WITH THE SAME ISSUE AND THE SAME ENGINE. NOW MY CAR IS AT THE DEALERSHIP HAVING $1200 WORTH OF WORK DONE THAT COULD HAVE BEEN PREVENTED WITH A $12 PART. I JUST HAD MY VEHICLE AT A GM CERTIFIED SHOP 7 MONTHS AGO FOR WARRANTY WORK AND WAS NOT NOTIFIED OF THIS POSSIBLE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311490February 25, 2020
UNKNOWN OR OTHER
THE BACK GATE COMES DOWN ON YOUR HEAD WHEN YOU ARE TRYING TO PUT THINGS IN BACK OR TAKE THINGS OUT, ALMOST IMMEDIATELY. IT HAS HIT MY HEAD SEVERAL TIMES CAUSING IMMENSE PAIN AND A MIGRAINE. IT STARTED IN JULY OF 2019 AND WAS SLOW AT FIRST. NOW IT HAPPENS ALMOST IMMEDIATELY.. IT HAS HIT MY HEAD SEVERAL TIMES AND MY SON. I SAW THERE WERE PROBLEMS WITH THIS MODEL WITH THIS ISSUE. GMC TELLS ME IT IS NOT COVERED.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11309913February 18, 2020
AIR BAGS, STRUCTURE:BODY
ON FEB 10, 2020 I WAS INVOLVED IN A SIDE IMPACT CRASH WHEN A LARGE TRUCK FAILED TO STOP AT A RED LIGHT. I TOOK THE VEHICLE IN FOR REPAIRS AS THE FRONT QUARTER PANEL AND WHEEL WERE DAMAGED. THE COLLISION SHOP CALLED TODAY AND STATED THAT ALL FOUR OF MY IMPACT SENSORS ARE "DEAD". HE SAID I WAS VERY LUCKY BECAUSE THERE IS NO WAY I WOULD'VE KNOWN THAT MY AIRBAGS WOULDN'T HAVE DEPLOYED AND I VERY LIKELY WOULD'VE BEEN SERIOUSLY INJURED OR KILLED. THERE WAS NO WARNING LIGHT ON THE DASH, AND NO CODE. THEY FOUND IT BY ACCIDENT ON A MORE INTENSIVE DIAGNOSTIC. THIS IS SCARY BECAUSE HOW MANY OTHER 2012 TERRAIN OWNERS WON'T KNOW UNTIL ONE OF THEIR LOVED ONES ARE INJURED OR KILLED!?!? YOU NEED TO DO SOMETHING ABOUT THIS. I GOT LUCKY BUT YOU HAVE NOW 23 COMPLAINTS ABOUT THESE BAGS NOT DEPLOYING. PLEASE DO SOMETHING!!!
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11306964February 4, 2020
AIR BAGS, SEAT BELTS
TL* THE CONTACT OWNS A 2012 GMC TERRAIN. THE CONTACT STATED WHILE DRIVING ABOUT 35 MPH, THE VEHICLE WAS REAR-ENDED BY ANOTHER VEHICLE. THE DRIVER'S AIR BAG BUSTED OPEN, SMOKED AND EMITTED DEBRIS BUT DID NOT DEPLOY. THE SERVICE AIR BAG LIGHT ILLUMINATED. THE CONTACT AND A NINE-YEAR OLD CHILD IN A BOOSTER SEAT, IN THE BACK SEAT OF THE VEHICLE SUSTAINED INJURY THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DAMAGED AND WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE CONTACT ALSO STATED THAT THE DRIVER'S SEAT BELT DID NOT RETRACT. THE CONTACT CALLED THE STAN MCNABB CHRYSLER DODGE JEEP RAM DEALER, LOCATED AT 200 N. JACKSON ST, TULLAHOMA, TN 37388 AND WAS TOLD THAT THE INFORMATION WOULD BE ENTERED IN THE CONTACT'S FILE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 125,000.
Crash:
Yes
Fire:
Yes
Injuries:
2
Deaths:
0
#11301827January 25, 2020
ENGINE
COMPLETE MOTOR FAILURE, ENGINE OIL LOOSE, COMPLETE LOOSE OF CONTROL. WHILE DRIVING DOWN THE HIGHWAY, THIS VEHICLE HAD A SUDDEN OIL LOOSE, NO WARNING LIGHTS CAME ON CAUSING MY SPOUSE TO LOOSE ALL CONTROL OF THE VEHICLE NEARLY INCURRING A HEAD ON COLLISION ON A LOCAL HIGHWAY AT SPEED OF 60MPH. WE HAD TO HAVE TO VEHICLE TOWED TO A LOCAL SHOP AND IS NO LONGER DRIVABLE AND THE MOTOR IS RUINED. THE VEHICLE ONLY HAS 83,000 MILES AND ALL EVIDENCE OF MOTOR FAILURE APPEARS TO BE ON THE MANUFACTURES BEHALF, AS THE MOTOR OVER PRESSURIZED AND LOST ALL OIL AND DIDN'T HAVE A SAFETY WARNING, THIS COULD HAVE KILLED MY SPOUSE OR OTHERS. I HAVE ATTACHED PHOTOS FOR REVIEW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300263January 19, 2020
ENGINE
WHILE DRIVING ON HIGHWAY THE MESSAGE CAME ON LOSING OIL PRESSURE, SHUT ENGINE OFF. BY THE TIME I WAS ABLE TO PULL OFF THE HIGHWAY TO THE SIDE THE ENGINE CEASED UP. OIL GASKET BLEW OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292238December 31, 2019
ENGINE
TL* THE CONTACT OWNS A 2012 GMC TERRAIN. WHILE DRIVING APPROXIMATELY 80 MPH, THE VEHICLE SUDDENLY SPUTTERED, THE CHECK ENGINE INDICATOR ILLUMINATED, AND THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO BARKLY CADILLAC (3575 SKY LAND BLVD, TUSCALOOSA, AL) WHERE IT WAS DIAGNOSED THAT THE ENGINE VALVE SPRING FRACTURED AND DESTROYED THE ENGINE. THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 118,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290684December 22, 2019
AIR BAGS, ELECTRICAL SYSTEM, SEATS
RECENT PROBLEMS WITH MY 2012 GMC TERRAIN ALL-WHEEL-DRIVE PVC VALVE CAUSED REAR MAIN SEAL TO CONSUME OIL AND GASKET BLEW OUT DRIVERS SEAT WILL NOT MOVE FORWARD OR BACKWARDS VISOR ON DRIVERS SIDE WILL NOT STAY UP ALSO ELECTRICAL PROBLEMS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280646November 17, 2019
ENGINE, FUEL/PROPULSION SYSTEM
THE TRUCK BURNS OIL INCREDIBLY FAST. DUE TO THIS ONGOING ISSUE, IT CAUSED THE TIMING CHAIN TO BREAK AND WE HAD TO SPEND NEARLY $800 FOR ENGINE REPAIRS. EVEN AFTER HAVING IT IN THE SHOP NUMEROUS TIMES FOR THE SAME ISSUE, THE TRUCK STILL EATS THROUGH OIL INCREDIBLY FAST AND IT SEEMS TO ONLY BE GETTING WORSE. I RECEIVED A LETTER IN THE MAIL SAYING THAT THERE WAS A RECALL REGARDING THIS BUT THAT THEY WOULD SEND ME INFO THROUGH THE MAIL ON HOW TO GO ABOUT FIXING THIS ISSUE, BUT I NEVER RECEIVED ANYTHING ELSE ABOUT THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280447November 15, 2019
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
VEHICLE SHUTS OFF WHEN SLOWING TO A STOP AND HAVE TO RESTART IN ORDER TO ACCELERATE. THAT WAS LOOKED AT AND 'FIXED' AND NOW THE VEHICLE SHAKES WHEN SLOWING DOWN AND HEADLIGHTS DIM AS IF IT IS TRYING NOT TO SHUT OFF. ENGINE IS VERY ROUGH AND RATTLES WHILE STARTING TO ACCELERATE AND ACCELERATING. WHEN BRAKES ARE PUSHED THE CAR STARTS TO TURN OFF WHILE IN MOTION. WHEN STOPPED, CAR SHAKES AND THERE IS A VERY HARD KNOCKING COMING FROM THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279342November 11, 2019
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
MY TERRAIN IS STALLING REALLY BAD SOME DAYS AND SOMETIMES NO PROBLEMS AT ALL. IT DOES IT MORE WHEN GOING INTO REVERSE, I HAVE TO KEEP GIVING GAS TO GET BACKED UP. IT HAS ALSO DIED ON ME WHEN I SLOW TO A STOP LIKE AT A LIGHT. THIS IS REALLY FRUSTRATING!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278886November 8, 2019
VISIBILITY/WIPER
ON OCTOBER 31, 2019 MY WINDSHIELD WIPERS FAILED ON MY VEHICLE WHILE DRIVING IN A DOWNPOUR OF RAIN DOING 45 MPH, THERE WERE VEHICLES AROUND ME BUT THANKFULLY NOT BEHIND ME AND I WAS ABLE TO STOP WITHOUT BEING HIT. I WAS ABLE TO AVOID AN ACCIDENT DUE TO THE FACT THAT I AM AN EXPERIENCED DRIVER. LUCKILY I WAS ONLY ABOUT 2 BLOCKS FROM THE DEALERSHIP AND PARKED MY VEHICLE THERE WHILE THE OWNER GAVE ME A RIDE HOME. I SPENT $318 ON THE WINDSHIELD WIPER MOTOR TRANSMISSION. CANADA RECALLED THIS EXACT SAME VEHICLE SO WHY HASN'T THE U. S. I ALSO REPORTED THIS TO GMC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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