GMC Terrain Complaints (2015)

299 consumer complaints on file.

#11517338April 16, 2023
ENGINE
During a long distance trip, the timing chain tensioner failed. There were no obvious signs of this condition when driving at highway speeds. No warning lights or reduced engine performance! After traveling over 200 miles, we stopped and discovered the engine was running very rough. We decided to stay overnight in a hotel and check the condition of the Terrain in the morning. The next day the car, started briefly and then stalled. It didn’t start again. We had the vehicle towed and the repair shop determined the the timing chain tensioner broke at some point on our trip. This caused the chain to come partially loose and that in turn “chewed up” the gear teeth. The metal fragments from the gears spread throughout the entire engine. This resulted in the engine to be declared unrepairable. If we hadn’t stopped, the engine could have creased up, and the almost assuredly would have resulted in a serious car accident. This was an expensive repair, approx $8000 and we incurred the cost of staying in a hotel for a week.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516720April 12, 2023
EXTERIOR LIGHTING
The contact owns a 2015 GMC Terrain. The contact received notification of NHTSA Campaign Number: 22V137000 (Exterior Lighting) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514940April 1, 2023
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
Never had issues on my vehicle I only have 42,000 miles when I brought my vehicle it only had 28,000 miles I had two recalls recently fixed 2/21/2023 a month later while driving my vehicle stopped and check engine light came on also there is a dinging sound whenever I get into my car which wasn’t there before I was in my parking lot parking my car when it shut off 3 times
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503079January 22, 2023
ENGINE
2015 GMC Terrain-The PCV system or rear engine seal froze and burst. It happened last month when GA experience record cold weather. When the vehicle’s PCV system freezes it caused pressure to build up in the vehicle’s crankcase that breaks or pops out the rear main engine seal and caused all of the oil to drain from the vehicle while driving. The engine has completely seized and will need to be replaced. There are several bulletins issues about this but no recall. After researching I see there has been a few class action suits filed within the past 12 months. This apparently has happened to quite a few people. I am now up to over 9K total. The PCV repair was 2800, then the timing chains 1800, only to find out that the engine suffered as well. New engine 4500. Please do something about this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501470January 12, 2023
ENGINE
The contact owns a 2015 GMC Terrain. The contact stated while driving approximately 30 MPH, the vehicle started jerking, lost motive power, and stalled. There was no warning light illuminated. The vehicle was restarted, and the contact continued to drive; however, the failure persisted. The contact stated that the “Engine Power Reduced” message was displayed. The vehicle was towed to the local dealer where it was diagnosed that the timing chain had fractured. The vehicle was not repaired. The manufacturer was contacted and informed of the failure but provided no additional assistance. The approximate failure mileage was 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498787December 25, 2022
ENGINE
Stopped at Kwik Trip to get coffee before work one morning. Restarted Terrain and while leaving the SUV lost power and went into limp mode in heavy traffic. Car was towed to repair facility. Diagnosed as timing chain and guides failed resulting in major engine damage. Bill was $4302.85. Vehicle had 87397 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495369November 29, 2022
ENGINE
Engine died in the middle of the freeway when driving, creating hazardous condition. It was later found out there was no oil. Oil was changed less than 2000 miles prior by GM dealer, there was no leak on the garage floor and there was no warning that oil was low and the exhaust did not look any different. There was no way to tell the engine was burning oil. The engine had barely 110k miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494164November 18, 2022
ENGINE, POWER TRAIN
The engine is burning oil at a rate of about a quart every 2k miles. The check engine light came on recently and very shortly after a reduced power warning came on and made the vehicle difficult to drive. Which was not safe on a major road. It had to be towed to my mechanic and he mentioned to me that the engines in this vehicle are known to be problems. The pistons have an issue that burns oil in excess he said. I looked this up and found a class action settlement was just awarded to people in 3 states. However not mine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489926October 19, 2022
ENGINE
The contact owns a 2015 GMC Terrain. The contact stated that while performing an oil change, he noticed that the timing chain cover was leaking oil. Upon investigation, the contact discovered that other GMC vehicles had similar failure; however, there were no recalls on his vehicle. Both the dealer and the manufacturer were notified of the failure and neither offered any assistance. The contact was later referred to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489540October 17, 2022
AIR BAGS
The contact owns a 2015 GMC Terrain. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the passenger's side air bag sensor needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489065October 13, 2022
VISIBILITY/WIPER
I was driving home in the dark at an average speed of 45 mph, and it was raining and all of a sudden, my wipers stopped.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484631September 15, 2022
VISIBILITY/WIPER
The contact owns a 2015 GMC Terrain. The contact stated that while driving approximately 65 MPH in a rainstorm, the front windshield wiper blades suddenly malfunctioned and ceased operation creating a visibility hazard to the driver. The vehicle was taken to the local dealer who determined that the windshield wiper motor was faulty and needed to be replaced. The contact was informed that parts for NHTSA Campaign Number: 22V165000 (Visibility) were not yet available. A temporary fix was provided by the dealer. No further information was available. The manufacturer was not yet notified of the failure. The failure mileage was 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484218September 13, 2022
VISIBILITY/WIPER
The contact owns a 2015 GMC Terrain. The contact received notification of NHTSA Campaign Number: 22V165000 (Visibility) however, the part to do the recall repair was not yet available. The contact stated while driving 50-55 MPH in a rainstorm, the windshield wipers stopped working and remained stuck in the middle of the windshield. The contact's husband depressed the brake pedal and veered to the side of the road until the rain stopped. The contact's husband continued driving to his destination. The vehicle was taken to the dealer where it was diagnosed that the windshield wiper arm assemblies, module, and blades needed to be replaced. The vehicle was repaired. The contact notified the manufacturer of the failure and inquired about reimbursement. The manufacturer provided no assistance. The failure mileage was approximately 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482081August 30, 2022
VISIBILITY/WIPER
Wiper’s failed while driving though a driving rain storm, wipers were on the highest speed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481350August 26, 2022
ENGINE
My vehicle had lack of engine excelleration, hesitated and was hard to drive. Took it to the GMC dealership and was told it was the timing chains. Because this was my only car and needed transportation for work I had it repaired. The amount was an expensive repair of $2,219.71 for what I researched was something that was happening in many of the 2015 GMC Terrains. People have been trying to get a recall notice to be sent to owners because it is so common and dangerous. I could be out on a busy highway and having the car die on me. Is there a way to receive some compensation for this seeming to be a normal problem for these cars. Why is there no recall especially since it has happened in many many of these 2015 GMC vehicles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480942August 24, 2022
VISIBILITY/WIPER
Hello I have 2 active safety recalls for my GMC Terrain 2015 that the manufacturer does not want to repair as well as the dealership where I bough from it is Headlamp VeIling Glare (NHTSA # 22V137) Windshield Wiper Failure ( NHTSA # 22V165 ) my car is paid off, and I want to listed as a Host and I can't until this is fixed can you please help Thanks Olga
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480252August 19, 2022
VISIBILITY, EXTERIOR LIGHTING
The contact owns a 2015 GMC Terrain. The contact received notification of NHTSA Campaign Number: 22V165000 (Visibility) and 22V137000 (Exterior Lighting) however, the parts to do the recall repairs were unavailable. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479964August 18, 2022
EXTERIOR LIGHTING
The contact owns a 2015 GMC Terrain. The contact stated that the high beam headlights would operate independently. The contact stated no warning light was illuminated. The contact stated that she was stopped by oncoming drivers and informed that the high beams were flashing while driving. The contact took the vehicle to the local dealer who was unable to duplicate the failure. The vehicle was not repaired but continued to experience the failure. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 22V137000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The contact also found NHTSA Campaign Number: 22V165000 (Visibility) associated with her VIN. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. VIN tool confirms parts not available. The failure mileage was approximately 2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477842August 5, 2022
VISIBILITY
The contact owns a 2015 GMC Terrain. The contact received notification of NHTSA Campaign Number: 22V165000 (Visibility) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the windshield wipers were inoperable. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 98,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477038August 1, 2022
UNKNOWN OR OTHER
On my back doors driver side and passenger side there is no child lock and when I lock all doors from inside while driving the back doors can still be opened allowing my baby child to open the door which is not safe
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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