GMC Terrain Complaints (2011)

386 consumer complaints on file.

#10430800October 19, 2011
POWER TRAIN
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT THE VEHICLE WOULD JERK VIOLENTLY AND SPUTTER WHEN ACCELERATING. THE CONTACT TOOK THE VEHICLE TO THE DEALER FOUR TIMES AND WAS TOLD THAT THERE WAS NOTHING WRONG WITH THE VEHICLE AND IT WAS PERFORMING AS DESIGNED. THE CONTACT WAS CONCERNED BECAUSE THE VEHICLE HAD ALSO STALLED ON A FEW OCCASIONS WITHOUT WARNING. IN ADDITION, THE VEHICLE WOULD JERK WHEN DRIVING 16-18 MPH. THE FAILURE MILEAGE WAS 6,000 AND THE CURRENT MILEAGE WAS 9,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10431008October 16, 2011
VISIBILITY
DRIVING AT NIGHT IS VERY HARD BECAUSE THERE IS A VISIBILITY PROBLEM. MORE THAN HALF OF THE WINDSHIELD IS BLACKED OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428909October 6, 2011
ENGINE AND ENGINE COOLING
I WAS DRIVING MY NEW 2011 TERRAIN I JUST BROUGHT IN MAY 2011, WHEN IT STARTED TO IDLE ROUGHLY, THE ENGINE LIGHT CAME ON AND IT CUT OFF WHILE AT A STOP LIGHT. I RESTARTED THE CAR AND IT BEGINS TO STALL OUT AND HESITATE. IT ALSO STARTED TO MAKE A RATTLING/ KNOCKING SOUND WHEN STARTING THE CAR. IT SOUNDS LIKE A DIESEL TRUCK. I TOOK IT RIGHT TO THE DEALER TO FIND THAT THERE WAS A RECALL COMING OUT 8/12 MILEAGE 5274. I THEN CALLED GENERAL MOTORS TO REPORT THIS PROBLEM WHICH SHOULDN'T HAVE HAPPENED TO BRAND NEW CAR. I DIDN'T DRIVE THE CAR CAUSE I WAS AFRAID OF WHAT MIGHT HAPPEN. I TOOK IT BACK TO THE SERVICE DEPARTMENT WHO RESET IT ON 8/15, WHICH DID NOT FIX THE PROBLEM. THEY FIXED THE RECALL PARTS,DIDN'T FIX THE PROBLEM, TOOK IT BACK ON 8/24 MILEAGE 5675, 9/2 MILEAGE 6353 FOR THE SAME PROBLEMS. I HAD TO HAVE IT TOWED ON 9/14 MILEAGE 7341 FOR THE SAME ISSUES THAT WERE NEVER FIXED. THEY CONTINUED TO SAY THE SYSTEM IS NOT READING ANY CODE AND THERE IS NOTHING THEY CAN DO, THEY CANT DUPLICATE THE PROBLEMS,I HAD ONSTAR RUN DIAGNOSTICS AND GAVE THEM THE CODES. TO THIS DAY THE PROBLEMS HAVE NOT BEEN FIXED AND CONTINUE TO EXIST. GM STILL DOES NOT WANT TO OWN UP TO THE FACT THAT THEY HAVE MAD A BAD PRODUCT, AND DON'T REALIZE THAT THIS IS A SAFETY PROBLEM THAT CAN CAUSE A SERIOUS ACCIDENT WITH THIS CAR HESITATING AND STALLING OUT WHILE YOUR DRIVING IT. THE RATTLING AND KNOCKING NOISE WHEN STARTING THE CAR WHO KNOWS WHAT THAT IS? WHEN YOU CALL GM TO GET THEN TO FIX THIS PROBLEM AND IF THEY CANT FIX THE CAR, REPLACE THE CAR, OR JUST BUY IT BACK, THEY TRY TO OFFER YOU AN INCONVENIENCE FEE INSTEAD OF OWNING UP TO THE PROBLEM, WHICH IS THEIR WAY OF SHUTTING YOU UP. THIS IS BEYOND THE LEMON LAW. GM NEEDS TO TAKE THIS SERIOUS AND STOP BRUSHING THIS PROBLEM UNDER THE CARPET. REPORT THEM TO BBB AND THE ATTORNEYS GENERALS OFFICE IN YOUR STATE THEY SHOULD NOT BE ALLOWED TO GET AWAY WITH THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10426019September 12, 2011
ENGINE AND ENGINE COOLING, FUEL SYSTEM, GASOLINE
WE PURCHASED THE GMC TERRAIN WITH THE 4 CYLINDER ENGINE FOR THE GAS MILEAGE OF 32 MPG, AFTER GETTING ONLY 26 MPG WE CALLED GMC AND TOOK THE TERRAIN IN FOR SERVICE. ALSO FILED COMPLAINT WITH GMC. WAS TOLD THEIR WAS NOTHING THEY COULD DO. THE ENGINE MAKES NOISES AND RUNS ROUGH AND STALLS AT TIMES MOSTLY IN THE MORNINGS. AFTER SERVICE NOW WE GET ONLY 25 MPG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10423078September 2, 2011
STEERING
I JUST BOUGHT THIS VEHICLE. I HAVE OWNED IT LESS THAN THREE MONTHS AND IT HAS LESS THAN 5,000 MILES AND NEEDS THE RACK AND PINION REPLACED. LUCKILY I HEARD AN UNFAMILIAR NOISE WHILE TURNING TO THE LEFT MOSTLY AND MENTIONED IT DURING SERVICE. THE TECHNICIAN SAYS THAT THE PROBLEM WAS THAT "IT MADE A NOISE." IF THE ONLY PROBLEM IS THAT IT MADE A NOISE, WHY DOES THE RACK AND PINION NEED TO BE REPLACED, AND WHY IS IT NOT CONSIDERED A SAFETY ISSUE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10423710September 1, 2011
STEERING
THERE IS A RUBBING/VIBRATION SOUND/FEEL WHEN THE STEERING WHEEL IS TURNED EITHER LEFT OR RIGHT MOST OF THE TIME. THE SOUND/FEEL IS MORE PRONOUNCED AT TIMES THAN OTHER TIMES AND THERE WHEN MOVING OR PARKED. MY DEALER HAS ATTEMPTED TO FIX THE PROBLEM WITHOUT SUCCESS. GM SAYS (VERBAL ONLY) THEY KNOW OF NO FIX BUT THEIR ENGINEERS ARE WORKING TO FIND A FIX. THIS (NO FIX BUT WORKING ON IT) HAS BEEN GOING ON NOW FOR NEARLY 30 DAYS. SINCE THE ISSUE IS RELATED TO THE STEERING I AM CONCERNED THAT MY ABILITY TO CONTROL THE CAR MAY BE LOST AT SOME POINT. MY LAST COMMUNICATION WITH GM WAS AUG 31, 2011. THIS HAS BEEN REPORTED TO THE BBB IAW GM PROCEDURES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10422594August 30, 2011
VISIBILITY
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT THE NIGHT VISION ON THE REAR VIEW MIRROR WAS DIFFICULT TO SEE OUT OF. THE VEHICLE WAS TAKEN TO THE DEALER AND THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 150 AND THE CURRENT MILEAGE WAS 793. UPDATED 10/14/11 *BF THE CONSUMER STATED THE WINDOWS ARE HEAVILY TINTED WHICH MAKES IT DIFFICULT TO SEE AT NIGHT. UPDATED 11/07/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10421101August 23, 2011
ENGINE AND ENGINE COOLING:ENGINE, POWER TRAIN:AUTOMATIC TRANSMISSION, FUEL SYSTEM, GASOLINE
I HAVE A 2.5 MONTH OLD 2011 GMC TERRAIN. AT 4984 MILES IT IS IN THE SHOP FOR STALLING, FOR A HORRIBLE RATTLE UPON START UP, AND FOR IT JERKING BETWEEN FIRST AND SECOND GEAR. WHEN I TOOK IT IN THIS MORNING IT HAD STALLED SIX TIMES WITHIN THE PAST 2 DAYS. IT STALLS AFTER START-UP IN FORWARD AND REVERSE AND IT STALLED THREE TIMES WHILE IN IDLE IN A FAST FOOD DRIVE-THRU. THERE IS ALSO THE RATTLING WHICH HAPPENS ON COLD AND WARM STARTS, WHETHER THE A/C OR ECO MODE ARE ON. IT SOUNDS LIKE METAL RATTLING AND LIKE IT IS HARMING THE ENGINE. THE LEAST OF MY WORRIES, IS THE FACT THAT BETWEEN 25-35 MILES AN HOUR THE TRANSMISSION SHIFTS VERY HARD AND KICKS MYSELF AND PASSENGERS FORWARD. APPARENTLY THERE IS A TECH BULLETIN THAT HAS BEEN OUT FOR THE RATTLE FOR SEVERAL MONTHS. WHY NOT FIX THEM BEFORE THEY SELL THEM? ALSO, THERE IS A RECALL #11195 FOR "ROUGH IDLE, POOR DRIVEABILITY" THAT DOESN'T SHOW UP ON THE NHTSA SITE OR ANYWHERE ELSE BUT THE GMC DEALER'S COMPUTER. ADDITIONALLY, DESPITE THE CLAIMS, I HAVE NEVER GOTTEN BETTER THAN 21 MPG WHILE DRIVING THIS CAR INCLUDING AN ALL HIGHWAY TRIP FROM MICHIGAN TO INDIANA. I THINK IT IS FALSE ADVERTISING AND THE FUEL ECONOMY IN ECO OR NOT IS NOT WHAT THEY CLAIM WHEN THE Y SOLD THE VEHICLE TO ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10421137August 23, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
THE TRANSMISSION SHIFTING IS ERRATIC AND CREATES A PROBLEM WHEN IN HEAVY DOWN TOWN TRAFFIC WHERE THERE IS STOP AND GO TRAFFIC. CAR WILL HESITATE BEFORE IT GOES INTO PROPER GEAR.THIS IS THE 4 CYLINDER MODEL I AM DRIVING.VERY HAD SHIFT FROM 1ST TO 2ND GEAR AT ALL TIMES.I DO NOT ALLOW ANY OF MY FAMILY TO DRIVE THIS CAR BECAUSE IT HAS BECOME A SAFETY ISSUE IN MY OPINION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10420411August 17, 2011
STEERING
A RUBBING SOUND AND VIBRATION AS YOU TURN THE STEERING WHEEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10419558August 15, 2011
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED WHILE DRIVING 40 MPH THE VEHICLE STALLED. THE CONTACT HAD TO DRIVE THE VEHICLE TO A SAFE PLACE, TURN IT OFF AND RESTART IT. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE DEALER STATED IF THE VEHICLE STALLED AGAIN SHE SHOULD BRING THE VEHICLE BACK. THE CONTACT STATED THE VEHICLE WAS UNSAFE TO DRIVE. THE FAILURE MILEAGE WAS 4,100. UPDATED 09/14/11*LJ UPDATED 2/23/12 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10417700August 5, 2011
EQUIPMENT:MECHANICAL, UNKNOWN OR OTHER
I BOUGHT A 2011 BLACK SLT TERRAIN 4/11/11 AND HAS HAD PROBLEMS WITH THE NOISE IT MAKES ALONG WITH THE AMOUNT OF GAS IT TAKES AND USES WHICH DOES NOT ADD UP TO WHAT THEY ARE STATING WHEN PROMOTING THIS VEHICLE. IT ALSO IS VERY FRAGILE. YOU CAN NOT LEAN, FALL, OR CLOSE THE DOORS TO HARD OR IT WILL CAVE IN OR DENT. I REALLY EXPECTED THIS VEHICLE TO BE EXCELLENT IN AND OUT ONLY TO NOW WANT TO TRADE IT IN FOR A BUICK LACROSSE OR LACERN. MY TERRAIN HAS 5,100 MILES ON IT. I BELIEVED I WAS PURCHASING A TOP OF THE LINE VEHICLE WITH ALL THE BELLS AND WHISTLES AND ENDED UP PAYING FOR A LEMON WITH NO SEEDS INSIDE. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10416659August 2, 2011
STRUCTURE
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT AFTER GOING THROUGH A CAR WASH, THE HEADLINER SEAL OF THE ROOF BECAME WRINKLED AND SAGGING. THE CONTACT HEARD A RATTLING NOISE COMING FROM THE ROOF AND THE HEADLINER CLIPS FRACTURED FROM THE ROOF AND THE ROOF FLOPPED DOWNWARD. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTICS WHERE THE TECHNICIAN APPLIED ADHESIVE AND FOAM TO THE ROOF OF THE VEHICLE. THE VEHICLE WAS NOT FURTHER REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10417317July 31, 2011
SEATS, FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING
THIS VEHICLE BOGGS DOWN WHEN GIVING IT GAS AND WILL OFTEN CUT OFF AFTER STOPPING FOR NO REASON. THERE IS A NOISE WHEN YOU START THE VEHICLE (LIKE A CLICKING NOISE). THE VEHICLE DO NOT GET THE 32 MPG AS WHAT IS STATED, I GET ABOUT 20 MPG HIGHWAY. THE GAS NEEDLE DOES NOT WORK PROPERLY. I WILL FILL UP AND STILL SHOW 1/4 SHORT. THE LEATHER SEATS ARE BUCKLING AND DEALER SAYS ITS NORMAL BUT KNOW OTHERS WITH LEATHER SEATS & NOT HAPPENING TO THEM. RECENTLY TOOK IN FOR "SERVICE ENGINE" LIGHT AND MALFUNCTION LIGHT. THIS IS NEW CAR & NONE OF THESE ISSUES SHOULD BE HAPPENING THIS SOON. I FEEL LIKE IT'S A "LEMON" AND DEALER IS NO HELP AND THESE PROBLEMS WILL COMPOUND AS CAR GETS OLDER AND WARRANTY IS OVER I WILL BE OUT OF LUCK. UNHAPPY CUSTOMER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10413184July 17, 2011
ENGINE AND ENGINE COOLING:ENGINE
THE ISSUE IS ONLY HAPPENING ON 2011 I-4 2.4L ENGINES. MANY PEOPLE WITH THIS ENGINE (TERRAIN AND EQUINOXS FOR A COUPLE) HAVE THE SAME ISSUE. THE VEHICLE MAKES A RATTLING NOISE WHEN STARTING UP..ITS INTERMITTENT. ALSO I HAVE HAD (AS OTHERS HAVE) HAD THE CAR STALL AND GIVE AN CHECK ENGINE LIGHT WITH CODE P0011. THE CAR MAKES THE RATTLING WHEN CAR IS COLD OR HOT..I HAVE IT HAPPEN AT LEAST ONCE A DAY. GM HAD A TECH. BULLETIN OUT ON IT IN FEB.2011. THE FIX DID NOT TAKE CARE OF IT. IN JUNE 2011 GM PUT OUT ANOTHER TB SAYING 'THEY ARE AWARE OF THE ISSUE, HAVE NO FIX YET'.. AGAIN THIS IS HAPPENING ON ALOT OF THESE VEHICLES..AS OF RIGHT NOW, GM IS NOT HELPING ME WITH THIS..JUST THAT THEY ARE AWARE AND WILL LET ME KNOW..IN THE MEANTIME, IM DRIVING A NEW CAR THAT MAKES A HORRIBLE NOISE, I DON'T KNOW WHAT INTERNAL DAMAGE ITS CAUSING, AND IM AFRAID ITS GOING TO STALL AGAIN, IN TRAFFIC AND I WILL HAVE AN ACCIDENT... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10413097July 15, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
THE TRANSMISSION SHIFTS HARD AND JERKS AT TIMES, DEALER STATES IT SHIFTED FINE WHEN THEY DROVE IT. IT HAPPENS MOSTLY IN SLOW RUSH HOUR TRAFFIC. I WILL SEE IF IT CONTIUUES AND DRIVE IT WITH THE DEALER ON THE NEXT VISIT. IS HAS ONLY 8000 MILES ON IT. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10411975July 12, 2011
FUEL SYSTEM, GASOLINE
VEHICLE IS NOT DELIVERING THE EPA FUEL ECONOMY PERFORMANCE RATED. THE GMC TERRIAN FWD 4CYL IS RATED 22 CITY, 32 HWY, AND 26 OVERALL. I DRIVE 30% OF MY MILES IN THE CITY AND 70% HWY. MY VEHICLE HAS 5000 MILES AND I AM EXPERIENCING 17 CITY, 22 HWY, AND 20 OVERALL. ALL WELL BELOW THE EXPECTED RANGE. I AM A VERY CONSERVATIVE DRIVER, NO JACK RABBITT STARTS AT STOP LIGHTS, USE CRUISE CONTROL. I HAVE COMPLAINED TWICE TO GMC AND WAS TOLD IT TAKES APX 5000 MILES TO "BREAK IN" THE VEHICLE. I NOW HAVE 5000 MILES AND AM NOW BEING TOLD TO USE HIGH OCTANE FUEL. FUEL PERFORMANCE IS SO POOR I SUSPECT A GAS LEAK OR SOME FAULTY COMPONENT THAT MAY BE POTENTIALLY DANGEROUS DUE TO THE EXCESS CONSUMPTION OF FUEL WELL BEYOND THE CONTROLLED EPA ESTIMATES. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10410330July 3, 2011
ENGINE AND ENGINE COOLING, POWER TRAIN, FUEL SYSTEM, GASOLINE
3 PROBLEMS WITH MY 2011 GMC TERRAIN AWD, 2.4 LITER 1. POOR GAS MILEAGE - AVERAGING 18.8 MILES FOR A VEHICLE RATED 20 CITY, 29 HWY. I DRIVE 42 MILES DAILY, 4 CITY, 38 HWY. DEALER CHECKED, NO CODES AND STATES "OPERATING AS PER DEIGNED INTENT" 2. JERKY TRANSMISSION SHIFTS AND SEVERE HESITATION ON STARTUP AND SLOW SPEEDS IN ECO MODE. DEALER CHECKED, NO CODES AND STATES "OPERATING AS PER DEIGNED INTENT" 3. ENGINE "KNOCK" ON STARTUP THAT LAST FROM 3 TO 10 SECONDS, NORMALLY ON "COLD" STARTUP. DEALER CHECKED AND COULD NOT DUPLICATE COMPLAINT, CHECKED CAM PHASER SCREENS PER SERVICE BULLETIN AND STATES NO DEBRIS IS PRESENT. DEALER STATES NO CODES ARE PRESENT AND NOTHING THEY CAN DO. OIL AND OIL FILTER WERE CHANGED AT MY REQUEST. ENGINE KNOCK AND POOR GAS MILEAGE STILL EXIST, TRANSMISSION ISSUE SEEMS TO HAVE CHANGED TO NORMAL AND SLIGHTLY HARD SHIFTING NOW AFTER DEALER VISIT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10407178June 16, 2011
ENGINE AND ENGINE COOLING
I OWN A GMC 2011 TERRAIN. IT HAS 3600 MILES ON IT. EVER SINCE I BOUGHT IT THERE IS A HESITATION AND IT DOESN'T SEEM TO KNOW WHEN TO SHIFT GEARS!.IT ALSO JERKS ALL OVER THE PLACE I BROUGHT IT TO THE DEALER BECAUSE ONE DAY IT ALMOST COMPLETELY STALLED ON ME. THE DEALER SAID THAT THERE WERE NO CODES THAT CAME UP ON IT AND EVERYTHING IS FINE. THE KICKER IS THAT THE SERVICEMAN WHO TOOK CARE OF ME TOOK IT HOME AND SAID THAT IT IS DOING WHAT I SAID AND THAT THEY CAN'T DO ANYTHING ABOUT IT UNTIL IT SHOWS A CODE ON THE COMPUTER. I CALLED GM AND THEY TOLD ME THE SAME THING. MEANWHILE I GET IN MY CAR TODAY,START IT UP AND IT MAKES THIS HORRIBLE LIKE GRINDING NOISE FOR LIKE 3 SECONDS AND THEN WENT AWAY. VERY IRRITATED WITH THE WHOLE SITUATION. IF I COULD RETURN THIS CAR I WOULD . I CANT STAND IT . I PAY GOOD MONEY ON A MONTHLY BASIS AND THIS IS WHAT I GET. SO UNTIL GGGGGGGMC GETS WITH THE PROGRAM AND ADMITS THAT THERE IS A MAJOR ISSUE WITH THIS VEHICLES ENGINE I THINK WERE ALL IN FOR ALOT OF HEADACHES. AND FROM WHAT I'VE READ THERE'S A FEW PEOPLE WHO ARE HAVING THE SAME PROBLEM.OH WAIT DON'T LET ME FORGET THE LOVELY VIBRATION MY CAR MAKES BETWEEN 2 AND 3000 RPMS! GOOD TIMES! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10405312June 6, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION SLIPPING/JERKING ON MY GMC TERRAIN SUV-SLE MODEL. I HAVE TAKEN IT TO THE DEALER 2TIMES FOR THE SAME PROBLEM. THEY SAY THERE'S NOTHING WRONG, BUT IT'S STILL JERKING, IT'S HAPPEN WHEN THE GEAR SHIFTING (IT'S AN AUTOMATIC) THE CHANGE OVER IS NOT SMOOTH. THE MECHANIC SAYS IT'S DOESN'T HAPPEN WHEN THEY DRIVE IT OF COURSE, BUT THIS DOES NEGATE THE FACT THAT IT IS HAPPENING. PLEASE HAVE SOMEONE CHECK INTO THIS PROBLEM. BECAUSE I'M SURE IT'S HAPPENING TO OTHER TERRAIN OWNERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to GMC Terrain