GMC Terrain Complaints (2015)

299 consumer complaints on file.

#11183993March 4, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
STARTED MARCH OF 2017 PROGRESSIVELY GETTING WORSE. SUV JERKS, GAUGES GO CRAZY, CHECK ENGINE LIGHT COMES ON, IF SLOW TO BELOW 20 MPH IT SPUTTERS AND WON'T ACCELERATE, IF I STOP COMPLETELY IT WON'T ACCELERATE. MULTIPLE TIMES THIS HAS HAPPENED ON THE INTERSTATE DURING RUSH HOUR TRAFFIC & AT BUSY INTERSECTIONS. IF I TURN CAR OFF AND BACK ON THE SYSTEM RESETS. THEN IT STARTS ALL OVER AGAIN. IT HAS BEEN IN AND OUT OF THE SHOP. PROBABLY 10-15 TIMES IN 2YEARS. THEY GET CODES, BUT THEN THESE GO AWAY BEFORE THEY CAN BE 'RUN'. I BROKE DOWN 1-1/2 WEEKS AGO IN BAY MINETTE & THE CAR WOULDNT START BACK UP. I WAS STRANDED OUT OF TOWN AND HAD TO RENT A CAR TO GET BACK HOME. THE DEALER THERE GOT 7 ERROR CODES THAT ALL CLEARED OUT. I HAVE FILED A COMPJAINT WITH GMC, BUT THEY ARE SLOW TO HANDLE THE PROBLEM & I CAN'T GET SUPERVISORS ON THE PHONE OR AT LEAST ONE WHO DOESN'T SEEM LIKE HE'S BEEN DRINKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181720February 21, 2019
ENGINE
SMELT SOMETHING BURNING WHILE DRIVING. CAR STARTED BUCKING AND JERKING. I PULLED INTO A PARKING LOT AND NOTICED A PUDDLE OF OIL LEAKING OUT UNDERNEATH MY CAR. NO CHECK ENGINE LIGHT OR ANY NOTIFICATION THAT ANYTHING WAS WRONG. HAD IT TOWED TO DEALERSHIP AND THEY TOLD ME PVC FROZE UP AND BLEW OUT REAR MAIN SEAL. THIS IS THE 2ND TIME THIS HAS HAPPENED TO US THIS YEAR. WE OWN ANOTHER GMC (2013 EQUINOX) AND THE EXACT SAME THING HAPPENED 2 WEEKS EARLIER WITH IT. FRUSTRATING THAT GMC IS AWARE OF THIS DEFECT WITH THEIR ENGINES AND NOT WILLING TO ISSUE A RECALL TO CORRECT IT. WE HAD TO PAY $2500 TO FIX THE EQUINOX. LUCKILY THE TERRAIN IS STILL UNDER FACTORY WARRANTY BUT WITH BOTH CARS WE WERE OUT OF A VEHICLE FOR SEVERAL DAYS. WILL IT HAPPEN AGAIN???
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180136February 14, 2019
VISIBILITY/WIPER
FOR THE FOURTH TIME MY WIPERS HAVE STOPPED WORKING. I HAVE HAD TO PULL OVER ON THE HIGHWAY IN A RAINSTORM. THE ARM BAR HAS POPPED OFF MULTIPLE TIMES. THE JOINTS THAT CLIP INTO THE WIPERS HAVE BEEN REPLACED AND I HAVE HAD THIS ISSUE EVERY 3 MONTHS FOR THE PAST YEAR. IT IS A SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173817February 3, 2019
UNKNOWN OR OTHER
TAKATA, INTAKE TIMING CAMSHAFT SENSOR, LOCKING UP, OR STOPPED WORKING. WAS IN MOTION, CITY STREETS AND BIG PROBLEM WHEN BACKING UP OR TURNING. STOPS IN TRAFFIC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171903January 24, 2019
VISIBILITY/WIPER
DRIVING ON THE HIGHWAY VERY EARLY IN THE MORNING, SLEETING. TURNED THE WIPERS ON, THEY WENT UP AND STOPPED RIGHT IN THE MIDDLE OF THE WINDOW. I HAD TO GET OFF THE HIGHWAY AND WAS ABLE TO PUSH THE WIPERS DOWN TO OBTAIN VISIBILITY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166054January 9, 2019
VISIBILITY/WIPER
WE HAVE A 2015 GMC TERRAIN THAT HAS 43000 MILES ON IT AND GOT IT IN MAY OF 2018. ON FRIDAY JANUARY 4TH MY WIFE WAS DRIVING OUR TERRAIN ON INTERSTATE 485 IN CHARLOTTE AT MORNING RUSH HOUR HEADED TO WORK. SHE WAS IN THE LEFT LANE ON THE HIGH TRAVELING ABOUT 65 MPH IN A STEADY DOWNPOUR WITH VEHICLES BESIDE HER. AT THAT TIME SHE HAD THE WINDSHIELD WIPERS GOING WHEN ALL THE SUDDEN WITH OUT WARNING THEY FROZE IN POSITION AND STOPPED WORKING. SHE WAS UNABLE TO WIPE THE WINDSHIELD MAKING IT ALMOST POSSIBLE TO SEE. LUCKILY SHE DID NOT HAVE ANY CARS BEHIND HER AND SHE WAS ABLE TO SLOW DOWN ENOUGH AND TURN ON THE 4 WAYS AND RIDE THE SHOULDER OF THE HIGHWAY TO COME TO A STOP. SHE THEN CALLED ME AND TOLD ME WHAT HAPPENED WHILE TALKING TO ME THE RAIN SUBSIDED ENOUGH THAT SHE WAS ABLE TO GET TO THE RIGHT LANE AND OFF TO THE EXIT ABOUT 2 MILES UP. SHE GOT OFF THERE AND WAS ABLE TO GET TO WORK. IT STOPPED RAINING THAT DAY AND WAS CLEAR AND I RESEARCHED ON WHT MAY HAVE HAPPENED OR ANY RECALLS. I CAME ACROSS STORIES OF THE WIPER BLADE FAILURE IN THE 2013 GMC TERRAIN 2014 AND 2015 ALL HAVING THE SAME ISSUE. GMC HAS RECALLED THE ISSUE ON THE 2013 IN THE UNITED STATES AND THE 2015 MODEL IN CANADA BUT NOT THE USA. I SCHEDULED AN APPOINTMENT WITH OUR GMC DEALERSHIP THAT MONDAY AND SCHEDULED AN APPOINTMENT ON THAT TUESDAY MORNING. WE DROPPED IT OFF AND THEY SAID THEY WOULD HAVE TO RUN A PROGNOSTIC TEST EVEN THOUGH I TOLD THEM WHAT WAS WRONG AND WHAT I WAS ALMOST POSITIVE WAS WRONG. LATER THAT DAY THE TECHNICIAN CALLED AND CONFIRMED THAT THE WIPER TRANSMISSION BROKE AT THE END OF THE SHAFT AND THAT THEY HAD TO REPLACE THE WIPER TRANSMISSION ASSEMBLY. FROM READING ABOUT THE RECALL AND THE SAME COMPLAINTS WITH THE 2015 TERRAIN I BELIEVED THIS IS A RECALL ISSUE AND NEEDS TO BE EXTENDED TO THE 2015 VEHICLES AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165853January 4, 2019
FUEL/PROPULSION SYSTEM
AFTER COMING TO A STOP AND TRYING TO MOVE FORWARD THE VEHICLE STALLED THIS HAPPEN SEVERAL TIMES AND WOULD ALSO STALLED WHEN IN REVERSE. THERE IS ONLY 47000 MILES ON THE VEHICLE AND IS DRIVEN BOTH HIGHWAY AND CITY. VEHICLE WOULD ONLY STALLED AFTER COMING TO A STOP OR DRIVING UNDER 5 MPH. THE CHECK ENGINE LIGHT IS ON AND STAYS ON FOR A FEW DAYS THEN GOES AWAY. THIS HAS BEEN HAPPENING SINCE NOV 22, 2018.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164295December 31, 2018
VISIBILITY/WIPER
2015 GMC TERRAIN WINDSHIELD WIPERS BECAME INOPERATIVE ON DECEMBER 31, 2018 WHILE DRIVING ON A CITY STREET DURING HEAVY RAIN. WIPERS WERE SET ON REGULAR SPEED WHEN THEY FAILED. UPON INSPECTION THE WIPER ARMS FEEL TOTALLY DISCONNECTED FROM THE WIPER MOTOR. *DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164022December 29, 2018
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
THE CAR KEEPS STALLING WHEN TRYING TO ACCELERATE IN REVERSE OR DRIVE AND THE CHECK ENGINE LIGHT IS ON. THIS IS PROBLEM AS I AM READING UP ON THIS SO I BELIEVE THERE IS SOME KIND OF RECALL THAT NEEDS TO HAPPEN. THIS IS [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161957December 17, 2018
ENGINE, POWER TRAIN
THE ENGINE LIGHT CAME ON AFTER AN 3 DAYS AFTER OIL CHANGE AND BEGIN TO CUT OFF WHEN I WOULD ACCELERATE. I TOOK IT TO CARMAX AND THEY SAID IT WAS A FAULTY SENSOR WHICH WAS COVERED BY THE POWERTRAIN WARRANTY. CARMAX SUGGESTED I TAKE THE CAR TO A GMC DEALER FOR REPAIR. I TOOK THE CAR TO THE GMC DEALER, THEY REPAIRED IT AND 1 1/2 WEEKS LATER THE ENGINE LIGHT CAME ON AND THE CAR WAS CUTTING OFF AGAIN. I WENT TO THE GMC DEALER A SECOND TIME AND THEY SAID, "THEY COULD NOT DUPLICATE MY CONCERNS, THERE WAS NO PROBLEM WITH THE CAR, THE ENGINE LIGHT IS NOT ON AND THE CAR WAS DRIVEN FOR 10 MINUTES WITHOUT ANY ISSUES". AFTER DRIVING THE CAR FOR 5 DAYS, THE ENGINE LIGHT IS ON AGAIN AND THE CAR IS STALLING. I HAVE TO ACCELERATE OVER 10 - 20 MILES FOR THE CAR TO STAY ON. I KNOW THAT SOMETHING IS WRONG, I HAVE BEEN AFRAID TO DRIVE BECAUSE WITH THE CAR CUTS OFF ON ME AND NO ONE HAS GIVEN A REASON AS TO WHY. I DO NOT WANT TO GET HIT FROM BEHIND. I DRIVE THE HIGHWAY WITH A SMALL CHILD DAILY. I AM CONCERN THAT THIS ISSUE IS NOT BEING TAKEN SERIOUSLY. SOMETHING IS WRONG WITH THE CAR!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155817December 3, 2018
VISIBILITY/WIPER
WINDSHIELD WIPERS STOPPED WORKING IN RAIN STORM WHILE TRAVELING IN PARKING LOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154022November 26, 2018
VISIBILITY/WIPER
WIPERS STOPPED WORKING WHILE DRIVING APPROXIMATELY 55 MPH ON HIGHWAY IN A RAIN STORM. APPARENTLY IT WAS AN ISSUE WITH THE TRANSMISSION WITHIN THE WIPER SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153593November 25, 2018
VISIBILITY/WIPER
WIPER SYSTEM FAILED/SEIZED WHILE DRIVING IN RAIN ON 11/24/18. APPARENTLY A PROBLEM WITH TRANSMISSION IN WIPER SYSTEM. MILEAGE APPROXIMATELY 57,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152416November 19, 2018
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2015 GMC TERRAIN. WHILE DRIVING APPROXIMATELY 40 MPH, THE WINDSHIELD WIPERS SEIZED WITHOUT WARNING. THE DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS MADE WARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 51,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152155November 17, 2018
VISIBILITY/WIPER
MY WIFE WAS DRIVING HOME FROM WORK HER WINDSHIELD WIPERS QUIT WORKING. IT WAS DURING A BAD SNOWSTORM AT THE TIME. I UNDERSTAND THIS IS AN ONGOING PROBLEM WITH THIS MODEL. I UNDERSTAND THERE IS A RECALL IN CANADA FOR THIS PROBLEM BUT NOT IN USA. I BELIEVE THIS IS A SERIOUS SAFETY ISSUE AND SOMETHING SHOULD BE DONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150079November 8, 2018
VISIBILITY/WIPER
WHILE DRIVING ON THE HIGHWAY DURING RAIN, THE WINDSHIELD WIPERS STOPPED MOVING AND BECAME STUCK AT THE TWELVE O'CLOCK POSITION. I WAS UNABLE TO SEE IN FRONT OF ME. UPON INSPECTION, THE PLASTIC LINKAGE/BUSHING IN THE WIPER ASSEMBLY HAD BROKEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11149776November 6, 2018
VISIBILITY/WIPER
WIPER TRANSMISSION ARM FAIL OUT OF BUSHING CAUSING WIPERS NOT TO WORK. I BOUGHT PART AND REPLACE IT MYSELF. WOULD LOVE TO BE REIMBURSED. I CALLED DEALERSHIP AND THEY SAID THERE WAS RECALL ON 2013 AND NOT 2015.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141182October 18, 2018
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 GMC TERRAIN. THE CONTACT STATED THAT THE VEHICLE STARTED ON ITS OWN AND WOULD NOT TURN OFF UNTIL THE KEY WAS PLACED IN THE IGNITION. THE CONTACT STATED THAT THE VEHICLE RECENTLY SELF-STARTED WHILE PARKED IN THE GARAGE. THE DEALER AND THE MANUFACTURER HAD NOT BEEN CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132088September 28, 2018
ELECTRONIC STABILITY CONTROL (ESC), ENGINE
I PURCHASED MY VEHICLE FROM A DEALER IN JUNE 2018, AND ABOUT A MONTH OF PURCHASING IT MY VEHICLE HAS BEEN HESITATING IN ACCELERATION, AT FIRST I DIDN'T THINK ANYTHING OF IT, BUT IT STARTED GETTING WORSE. TWO DAYS AGO WHEN I WAS DRIVING MY VEHICLE IN THE DOWNTOWN AREA (CITY STREETS), IT WAS BUCKING A LOT. WHEN I GOT TO MY DESTINATION AND RESTARTED THE VEHICLE, I PUT IT IN REVERSE AND PROCEEDED TO DRIVE BACK BUT THE CAR SHUDDERED AND THEN SHUT OFF COMPLETELY AND THE MALFUNCTION INDICATOR LAMP LIGHT CAME ON (BUT IT DIDN'T STAY ON LONG). TODAY AS I WAS DRIVING IT CONTINUED TO JERK, ESPECIALLY WHEN I WAS DRIVING AROUND 20 MPH OR BELOW (WHICH I HAD TO DO BECAUSE OF THE SCHOOL ZONES). MY VEHICLE SHUT OFF AGAIN AS I BEGAN TO PULL OFF FROM DROPPING MY CHILD OFF AT SCHOOL, WHICH ALMOST CAUSED ANOTHER PARENT TO CRASH IN THE BACK OF ME. THE ONLY WAY I COULD KEEP THE CAR FROM SHUTTING OFF AGAIN IS BY ACCELERATING ON THE GAS ABOVE 20 MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130374September 20, 2018
ENGINE, FUEL/PROPULSION SYSTEM
WHILE DRIVING IN STOP AND GO TRAFFIC MY CAR STALLED, AFTER RESTARTING IT IT CONTINUED TO TURN OFF AFTER ACCELERATION AND SHUDDERED WHEN MILES TO 20 MILES AN HOUR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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