GMC Terrain Complaints (2011)

386 consumer complaints on file.

#10936848December 22, 2016
VISIBILITY/WIPER
WHILE DRIVING WIPERS STOPPED WORKING, WAS TOLD I NEEDED AND NEW WIPER TRANSMISSION. THIS WAS EXTREMELY HAZARDOUS BECAUSE IT WAS RAINING HEAVILY. THE MILEAGE ON THE VEHICLE WAS APPROXIMATELY 94000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937161December 22, 2016
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, ENGINE AND ENGINE COOLING
THERE WAS A RECALL FOR MY VEHICLE TO REPLACE THE HIGH PRESSURE FUEL PUMP. THIS WAS REPLACED AND 1 WEEK LATER THE CHECK ENGINE LIGHT CAME ON. TAKEN TO DEALER. DIAGNOSED AS CATALYTIC CONVERTER. THE CATALYTIC CONVERTER IS UNDER A PUBLIC SERVICE EXTENDED WARRANTY (10 YEARS, 120,000 MILES WHICHEVER COMES FIRST). OF COURSE I NOW HAVE 138,000 MILE ON THE VEHICLE. GMC WILL NOT COVER REPAIR COSTS. THIS SHOULD BE A RECALL NOT AN EXTENDED SERVICE WARRANTY. THE VEHICLE WAS MOVING WHEN THE LIGHT CAME ON. I FIRST CALLED ABOUT REPLACING THE CATALYTIC CONVERTER WHEN NOTIFIED BY MAIL OF THE EXTENDED SERVICE WARRANTY, AND BECAUSE THE MILEAGE WAS OVER 120,000 MILES AND THE LIGHT WAS NOT ON, I WAS TOLD THERE WAS NO REASON TO HAVE IT REPAIRED. DEPENDING ON WHAT IS CAUSING THE CATALYTIC CONVERTER DIAGNOSTIC TO INDICATE IT HAS A PROBLEM, THIS COULD BE A SERIOUS SAFETY PROBLEM. CLEARLY, GMC ISSUED AN EXTENDED SERVICE WARRANTY TO AVOID REPAIRING AFFECTED VEHICLES. THE 120,000 MILE LIMITATION EXCLUDES VEHICLES RANDOMLY. THIS ISSUE COULD OCCUR AT ANYTIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935479December 15, 2016
ELECTRICAL SYSTEM, ENGINE
REPLACED TIMING CHAIN-51000 MILES, NOW AT 59000 MILES AND CHECK ENGINE LIGHT ON: CODE; P00013XX CAM POSITION SENSORS (BOTH) ARE CODING AS WELL AS SOLENOIDS. THIS CODE COMES BEFORE ENGINE STARTS. INTERIOR LIGHTING OFTEN NOT WORKING INCLUDING SHIFT INDICATOR, WIPERS AND DEFROSTER. BOTH AT START AND WHILE DRIVING. CALLED LOCAL GMC- "NOT RECALLED AND OUT OF WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935187December 14, 2016
ENGINE, SEATS
CAR RATTLES ON START UP AND SEEMS TO BE NOISIER THAN IT SHOULD BE. DRIVERS SEAT HEATER UTILIZES HIGH HEAT NO MATTER WHAT SETTINGS IT IS ON. IF HEATER IS LEFT ON I GET A BURNING SMELL. POOR FUEL ECONOMY, AT BEST I GET 22 MPH. ENGINE RUNS ROUGH IN ECO MODE ESPECIALLY AT AN IDLE. I HAVE HAD AN OCCASIONAL ISSUE WITH HARD DOWNSHIFTS WHEN I DECELERATE THEN ACCELERATE. I DO MOSTLY CITY DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934799December 12, 2016
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN
I HAVE A 2011 GMC TERRAIN ABOUT 62390 MILES. WHEN I AM ACCELERATING THE CAR JERKS. I TOOK IT TO THE DEALER THEY STATE THEY COULD NOT FIND NOTHING WRONG. I JUST GOT THE FUEL PUMP REPLACED DUE TO A RECALL. AND NOW A LIGHT CAME ON THAT READ AC OFF DUE TO HIGH ENGINE TEMP BUT THE TEMPERATURE GAUGE SHOWED COLD AND IT NEVER WENT TO NORMAL AFTER BEING ON FOR 20 MINS AND TO THIS DAY IS GOES TO THE NOTCH RIGHT BEFORE NORMAL. ALSO WHEN THE FUEL IS LOW THE LIGHT DOES NOT COME ON. I CALLED THE DEALERSHIP AND THEY STATED THEY HAVE TO DUPLICATE THE PROBLEM TO FIX IT BUT I CANT BRING IT IN UNTIL 12/16/2016 BECAUSE THEY ARE BOOKED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934459December 10, 2016
ENGINE
"TAKATA RECALL" WHEN STARTING THE VEHICLE THE ENGINE SOUNDS LIKE A DIESEL ENGINE, THEN EVENS OUT AND SOUND LIKE THE GAS ENGINE THAT IT IS. WHAT CAN CAUSE THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10928438November 29, 2016
ENGINE
CAR STALLED AFTER STOPPING FOR A LIGHT. PULLED OVER IN A TURN LANE PUT THE CAR IN PARK AND BACK IN DRIVE AND IT WAS FINE. DEALER COULD NOT FIND A PROBLEM. NOW CAR HAS A RATTLE MAKING IT SOUND LIKE A DIESEL ENGINE. AGAIN DEALER NOT FINDING A PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926657November 17, 2016
POWER TRAIN
WE HAVE A 2011 GMC TERRAIN THAT IS 91,000MILES. THIS MORNING ON THE WAY TO WORK, UNDERNEATH THE CAR JUST MAKING A HUGE CLICKING SOUND. WHEN THE CAR SLOW AND STOP, IT MAKES HUGE WHEEZING SOUND AND UNABLE TO SHIFT WHEN TRYING TO ACCELERATE. WE BROUGHT TO THE GMC DEALER RIGHT AWAY (THANK GOD, WE WERE CLOSE TO THE DEALER), AND THEY SAID WE NEED TO REPLACE TRANSMISSION AND IT COSTS $5,000!!!! THEY SAY THE FUEL LINE HAS ALL KIND OF METALS PARTICLE IN IT, SO THERE IS NO WAY OF KNOWING WHAT EXACTLY THE PROBLEM IS, IT'S BETTER OFF TO REPLACE TRANSMISSION. THIS CAR IS UNDER 91,000 MILES AND WE HAVE TO REPLACE TRANSMISSION!!! I THEN DO MORE RESEARCH ONLINE JUST TO FIND OUT THERE ARE MANY SIMILAR COMPLAINTS ABOUT GMC TERRAIN'S TRANSMISSION PROBLEMS. IT ALL WENT DOWN WITHOUT ANY WARNINGS AND THE CAR CAN'T EVEN MAKE TO 100K MILES. I BELIEVE GM AWARE OF THIS BUT CHOOSE TO NOT FIXING THIS, LEAVING THE CONSUMER TO DEAL WITH THE PROBLEM, SINCE IT HAPPENS SHORTLY AFTER THE WARRANTY EXPIRED. TRANSMISSION IS MOST IMPORTANT PART IN A CAR, IF MY CAR CAN'T EVEN MAKE TO 100K WITHOUT REPLACING TRANSMISSION, WHAT ABOUT OTHER PARTS IN THE CAR?? HOW AM I GOING TO PUT MY TRUST IN GM CAR IN THE FUTURE? WE LOVE AMERICAN CAR AND SUPPORT AMERICAN PRODUCTS, BUT IF GM COULDN'T STAND UP AND FIX THE PROBLEM, THEN WE'LL BE FORCING TO GET DIFFERENT CAR OTHER THAN GM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10906883September 15, 2016
STRUCTURE:BODY
AFTER BEING OPENED, REAR POWER LIFTGATE SUDDENLY FALLS, DROPS 3/4 OF THE WAY DOWN, COMES BACK UP TO FULL HEIGHT, DROPS AGAIN ALL THE WAY DOWN, AND THEN THE DOOR CLOSES. VEHICLE WAS STATIONARY AND PARKED IN THE DRIVEWAY AS I WAS GETTING MY DOG OUT OF THE BACK OF THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10905937September 12, 2016
ENGINE, POWER TRAIN
TIMING CHAIN BROKE WHILE REVERSING OUT OF DRIVEWAY INTO ROAD CAUSING ENGINE TO STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895864August 15, 2016
ENGINE, POWER TRAIN
IT HAS A LOUD KNOCKING SOUND WHICH GETS LOUDER WITH THE A C ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894910August 10, 2016
POWER TRAIN
THE CAR DID NOT CHANGE GEARS AT THE ?PROPER? TIME, AND THEN WHEN THE BRAKES WERE APPLIED OR ACCELERATION WAS ENDED THE CAR WOULD HARD SHIFT TO THE NEXT GEAR. IT IS ALMOST AS IF THE GEAR WAS LOCKED INTO PLACE BY THE ACCELERATION. BECAUSE OF THIS SHIFTING ISSUE, IT FEELS LIKE THE CAR IS BUCKING, WHICH CAN BE A POTENTIAL SAFETY ISSUE FOR MYSELF AND MY FAMILY. ISSUE MAINLY OCCURS ON SLOPE LIKE CONDITIONS IN THE 25 TO 35 MILE PER HOUR RANGE, OUR CAR IS UP TO DATE ON ALL RECALLS PER DEALER, THEY WERE UNABLE TO REPLICATE THE ISSUE, BUT REPLACED THE SHIFT STICK, THIS ALSO PREVENTS THE CAR FROM SHIFTING GEARS BY ACCIDENT I.E. WITHOUT THE BUTTON PUSHED, THIS REPAIR HAS CORRECTED THE MANUAL SHIFTING ISSUE. THE AUTOMATIC SHIFT ISSUE STILL REMAINSTHE CAR HAS LESS THEN 50K MILES. THE ISSUE WAS 1ST DISCOVERED IN THE MOUNTAINS OF PA ON THE 80 HWY THE STICKINESS WAS BETWEEN ALL GEARS BUT MOSTLY 1ST/2ND AND 3ND/4ND SINCE WE ARE BACK IN THE CITY WE CAN ONLY DEAL WITH 1/2 GEAR ON THE HWY AND THIS PROBLEM PERSISTS. WHEN DOING BASIC RESEARCH ON THIS ISSUE I NOTICED THAT OTHERS EXPERIENCED A SIMILAR PROBLEM IN 2011 SHORTLY AFTER THE CARS RELEASE, BUT A FLASH TO THE EMC "FIXED" THE PROBLEM. OUR DEALER SAYS THAT ALL RECALLS AND SOFTWARE ARE UP TO DATE. LAST OCCURRENCE 7/26/16 WE DONT DRIVE THE CAR MUCH SINCE THEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10876823June 27, 2016
ENGINE
WHILE ON TRIP HOME FROM JACKSONVILLE MY CAR RAN HOT AT 62,000 MILES WHILE DRIVING.NO PREVIOUS WARNING OF ANY KIND. AFTER A LOT OF TOWING EXPENSES AND UNCESSARY REPLACEMENTS OF OTHER PARTS TO TRY AND FIX IT , I FINALLY HAD TO AGAIN HAVE IT TOWED TO DEALER. THERE I WAS TOLD THAT IT WAS A FAULTY CHAIN THAT COMES FROM ENGINE THAT DRIVES THE WATER PUMP TO WORK CORRECTLY. WELL, GMC KNEW OF THE PROBLEM . AS I FOUND OUT ,THEY HAD PUT AN EXTENDED WARRANTY ON THAT PART . NO RECALL, NO NOTIFICATION TO OWNERS THAT THIS COULD BECOME AN ISSUE. I WAS ON INTERSTATE 10 AND HAD THE CAR STALLED IN TRAFFIC I WOULD PROBABLY NOT BE HERE TODAY. THEY ARE FIXING THE CHAIN BUT NOW ALL OF A SUDDEN THEY ARE FINDING ALL KIND OF OTHER PROBLEMS WHILE IN THE MOTOR. I AM TRYING TO AT LEAST GET MY TOWING REIMBURSED . THIS IS ANOTHER EXAMPLE OF GMC TRYING TO CUT CORNERS INSTEAD OF ISSUING RECALL TO CORRECT THE FAULTY PART. I AM FURIOUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10871848June 1, 2016
ELECTRICAL SYSTEM, VISIBILITY/WIPER
THE CAR IS ONLY 5 YEARS OLD AND NOW THE COMPRESSOR AND CONDENSER ARE BROKEN AND NEED TO BE REPLACED. SEEM LIKE GM PRODUCTS AREN'T HOLDING UP VERY WELL. I HAD TO HAVE FREION ADDED LAST YEAR BECAUSE THE AC WOULDN'T WORK AND AGAIN THIS YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864204May 10, 2016
AIR BAGS, SERVICE BRAKES, SEAT BELTS
TAKATA RECALL? ON MARCH 12, MY WIFE AND I WERE IN A COLLISION WITH ANOTHER VEHICLE. WE WERE ON A CITY STREET IN TULSA, OKLAHOMA WHEN WE REARENDED ANOTHER VEHICLE. IT WAS A FAIRLY MINOR ACCIDENT AT LESS THAN 40 MPH, BUT MY WIFE SUSTAINED SEVERE INJURIES TO HER RIGHT EYE AND BOTH ARMS. SHE BROKE THE MAJOR BONE IN BOTH OF HER ARMS RIGHT ABOVE THE WRIST AREA, AND HER RIGHT EYE WAS LACERATED AND EXPLODED FROM THE SOCKET. SHE HAS BEEN THROUGH NUMEROUS SURGERIES FOR HER EYE AND ARMS. SHE IS CURRENTLY BLIND IN HER RIGHT EYE. HER SEATBELT DID NOT RESTAIN HER FROM COMING FORWARD, AND WE STILL DO NOT KNOW WHAT HIT HER IN THE EYE. ALL OF THE AIRBAGS IN THE CAR EXPLODED, AND WE BELIEVE THAT THIS MIGHT HAVE CAUSED HER EYE INJURY, BUT WE ARE UNSURE AS TO WHY HER SEATBELT WOULD HAVE NOT RESTRAINED HER FROM WHAT CAUSED THE INJURIES TO HER ARMS AND EYE.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10851961March 28, 2016
POWER TRAIN, SEATS, UNKNOWN OR OTHER
SINCE I FIRST PURCHASED THE CAR, IT HAS GIVEN NOTHING BUT ISSUES, THE AC WENT OUT WHILE STILL UNDER WARRANTY, IT WAS FIXED SO I THOUGHT, IT BROKE DOWN AGAIN AND BECAUSE I WAS UNABLE TO DESCRIBE WORD BY WORD, I WAS TOLD IT WOULD NOT BE COVERED SINCE IT WAS NOT THE SAME ISSUE AND I NO LONGER HAD THE WARRANTY. A MECHANIC TOLD ME THAT GMC INSTALLED REALLY CHEAP AC COMPRESORS/UNIT AND HE HAS HAD A LOT OF CUSTOMERS WITH SAME ISSUE. IT IS A SHAME THAT WE PAY SO MUCH MONEY IN THE PURCHASE OF A VEHICLE AND IN RETURN WE GET A PIECE OF JUNK. I NEED HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851422March 24, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. WHILE DRIVING 55 MPH, THE CONTACT FELL ASLEEP CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE SPINE, WHICH REQUIRED MEDICAL ATTENTION. THERE WERE NO INJURIES SUSTAINED TO THE DRIVER OF THE OTHER VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10849584March 14, 2016
ENGINE
I USE 1 QT.OF OIL EVERY 450 MILES AND THERE IS A LOUD CLATTERING NOISE ON INITIAL START UP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10845507March 10, 2016
TIRES
2011 GMC TERRAIN. CONSUMER WRITES IN REGARDS TO VEHICLE TIRES DO NOT MATCH. *SMD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10838802February 27, 2016
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
MY TERRAIN SHUT OFF THE FIRST TIME DAYS AFTER OIL CHANGE WHILE PARKED IN A PARKING LOT AND RUNNING FOR 5 MINUTES. DAYS LATER WHILE TURNING LEFT AT BUSY INTERSECTION TO ENTER EXPRESSWAY IT STALLED AND I BARELY ROLLED TO SIDE OF ROAD AND WAS ALMOST REAR ENDED. THEN A FEW DAYS LATER WHILE AT A BUS STOP AND READY TO ACCELERATE IT STALLED AGAIN. I HAD TO RESTART. DEALERSHIP WOULD NOT TAKE ANY RESPONSIBILITY. HAD TO GET OVER $3000 IN WORK ON ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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