GMC Terrain Complaints (2018)

226 consumer complaints on file.

#11162648December 20, 2018
STEERING
WHEN I AM DRIVING THE POWER STEERING DOESNT WORK WELL AND THE STEERING IS HARD TO TURN AND KEEP VEHICLE IN ITS LANE IT ALSO DOES NOT COME BACK TO THE STRAIT POSITION OR CENTER IF ITS TURNING LEFT YOU HAVE TO BRING IT STRAIGHT AND IT IS HARD TO TURN SO IT GOES BACK AND FORTH ROUGHLY I FEEL IT LOOKSLIKE I AM DRUNK DRIVING OR SOMETHING IS WRONG WITH THE OPERATOR BUT ITS IN THE STEERING MAYBE THE SPEED SENSING PART OR SOMETHING BUT THE SERVICE CENTER AT THE DEALERSHIP SAYS IT DRIVES THE WAY IT IS SUPPOSED TO IT IS WHEN I AM DRIVING WITH THE GAS ON SO IT SEEMS TO BE SPEED SENSING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162530December 19, 2018
VISIBILITY/WIPER
AT NIGHT WHILE STOPPED, AS YOU SHIFT THE CAR INTO REVERSE, THE REAR VIEW CAMERA DISPLAY IS BLINDING BRIGHT. ITS BRIGHT LIGHT IS BEING REFLECTED BY THE WINDOWS BACK INTO THE CAR, MAKING IT IMPOSSIBLE TO SEE OUT THE WINDOWS OF THE VEHICLE. WHILE OTHER CAR FUNCTIONS - RADIO, PHONE, AND NAVIGATION - WHICH ALL USE THE SAME DISPLAY SCREEN AS THE BACKUP CAMERA, DIM THEMSELVES FOR NIGHT USE, THE REAR VIEW CAMERA DISPLAY IS AS BRIGHT AT NIGHT AS IT IS DURING THE DAY, CAUSING THIS ISSUE. THIS IS A PERMANENT, REPEATABLE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11160737December 11, 2018
VISIBILITY/WIPER, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
TL* THE CONTACT OWNS A 2018 GMC TERRAIN. WHILE DRIVING AT NIGHT AND ATTEMPTING TO BACK INTO THE DRIVEWAY, THE BACK UP CAMERA WAS TOO BRIGHT AND WAS DIFFICULT TO SEE. THE CONTACT STATED THAT THE SIDE VIEW MIRRORS DID NOT HELP DUE TO THE TINTED WINDOWS. THE VEHICLE WAS TAKEN TO SCHEPEL BUICK GMC (219-472-1449, LOCATED AT 3209 LINCOLN HWY, MERRILLVILLE, IN 46410) WHERE THE TECHNICIAN CONFIRMED THAT IT WAS A SAFETY ISSUE, BUT STATED THAT THERE WAS NO REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT NOTHING COULD BE DONE. THE CONTACT WAS PROVIDED A CASE NUMBER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 300. *TT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154317November 27, 2018
ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2018 GMC TERRAIN. THE CONTACT STATED THAT THE VEHICLE'S ELECTRICAL SYSTEM FAILED. THE VENTS LOCATED NEAR THE INSTRUMENT PANEL EMITTED A STRONG BURNING ODOR WHEN THE HEATING SYSTEM OR AIR CONDITIONING SYSTEM WAS ACTIVATED. IN ADDITION, THE FRONT END OF THE VEHICLE EXHIBITED A STRONG VIBRATION THAT CAUSED THE STEERING WHEEL TO VIBRATE. FURTHERMORE, WHEN THE REAR HATCH DOOR WAS CLOSED, THE REAR HATCH DOOR LIGHT REMAINED ILLUMINATED. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE HUB CLIPS SEPARATED. ON STAR PERFORMED A DIAGNOSTIC AND PROVIDED THE CONTACT WITH DIAGNOSTIC CASE NUMBER: 109309958. THE VEHICLE WAS TAKEN TO RAINBOW NORTHSHORE BUICK GMC (2925 NORTH HIGHWAY 190, COVINGTON, LA 70433, (888) 494-1484) FOR INSPECTION. THE DEALER ONLY CLEARED THE ON START CONNECTIVITY CODES AND INFORMED THE CONTACT THAT THERE WAS A DEFECTIVE MODULE. THE MANUFACTURER DID NOT HAVE A REMEDY FOR THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 4,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11153741November 26, 2018
POWER TRAIN
IN 25 MPH RESIDENTIAL AREAS TRANSMISSION DOESNT FEEL LIKE IT IS SHIFTING RIGHT, YOU CAN FEEL THE CHANGE AND HEAR IT WHILE DRIVING, THEN GET TRANSMISSION HOT IDLE ENGINE ALERT. TOOK TO DEALER NO CODES SHOWN, HAPPENS CONSISTENTLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153652November 25, 2018
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, POWER TRAIN
DRIVING ON A DOWNSLOPE HEADING NORTH ON 65 GOING INTO TENNESSEE FROM ALABAMA I EXPERIENCED A LOSS OF POWER SYSTEM LIGHTS WENT OFF ALONG WITH GAUGES GOING OFF AND ON. AT WHICH TIME STABIATRAK AND TRANSMISSION LIGHTS CAME ON SAYING TO PULL OVER IMMEDIATELY.WE DID SO CALLED GM ONSTAR WHERE THEY TOLD US WE WOULD EXPERIENCE A LOSS IN POWER BUT COULD TRAVEL ONWARD. WE CHOSE TO GET TOWED, HOWEVER DUE TO THE HOLIDAY WE HAD DIFFICULTIES GETTING A TOW AND WERE FORCED TO DRIVE HOME 90 MILES AWAY. THE PROBLEM DID NOT PRESENT ITSELF AGAIN ON THE DRIVE HOME. WE TOOK IT TO A GMC DEALER IN VESTAVIA HILLS THEY PULLED OFF THE CODES BUT HAD NO REASON FOR THE ISSUE NOR WERE THEY ABLE TO GET SERVICE BULLETINS FROM GM ON THE ISSUE. I DOCUMENTED THE FINDINGS WENT HOME AND A LATER ON 11/23/18 THE PROBLEM OCCURRED AT ABOUT 130 MILES FROM THE FIRST INCIDENT. THIS TIME IT HAPPENED GOING UP A HILL AND GIVING THE CAR GAS DID NOTHING TO GET ME UP THE VERY SMALL GRADE. I HAD TO PUT IT IN REVERSE AND GET A RUNNING START AT THE HILL IN ORDER TO MAKE IT HOME. I CALLED GM AGAIN AND REQUESTED A TOW TO A SECOND DEALER IN TRUSSVILLE, AL THEY WERE UNABLE TO EVEN SEE IT UNTIL MONDAY 11/26/18. I AM VERY FEARFUL THAT IF WE HAVE TO DRIVE IT AGAIN THAT I MAY NOT BE AS LUCKY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152606November 19, 2018
POWER TRAIN
TL* THE CONTACT OWNED A 2018 GMC TERRAIN. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE JERKED BACKWARDS AND "TRANSMISSION HOT AUTO ENGINE" ILLUMINATED. THE VEHICLE WAS TAKEN TO RAINBOW NORTHSHORE BUICK GMC (888-525-9150, LOCATED AT 2925 N HWY 190, COVINGTON, LA 70433) TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THERE WAS NO FAILURE. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER. THE DEALER ADMITTED THAT THEY KNEW ABOUT THE FAILURE, BUT THERE WAS NO REMEDY. THE CONTACT TRADED IN THE VEHICLE FOR A DIFFERENT YEAR, MAKE, AND MODEL. THE CONTACT CALLED THE BETTER BUSINESS BUREAU AND WAS ADVISED TO CALL NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152349November 18, 2018
FUEL/PROPULSION SYSTEM
LEAKING DIESEL FUEL LINE WHILE RUNNING, PARKED AND IN GEAR. SECOND DIESEL TERRAIN FLEET VEHICLE TO LEAK FUEL; OTHER COLLEAGUE HAD THE SAME ISSUE RECENTLY AND WAS ASKED IF SOMEONE CUT THE FUEL LINE. NOW, MINE IS LEAKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144540October 31, 2018
UNKNOWN OR OTHER
1. LANE DEPARTURE WARNING ONLY WORKS WITH HANDS OFF THE STEERING WHEEL.GM REFUSES TO FIX IT AS THEY SAID THEY DESIGNED THE VEHICLE THIS WAY. WHO IN THEIR RIGHT MIND DRIVES WITH HANDS OFF THE STEERING WHEEL, WE BOUGHT THIS FEATURE FOR OUR YOUNG DRIVERS TO HAVE THEM REMINDED IF THEY DRIFT OUT OF THEIR LANE. 2. WARNING WINDOW ABOUT DISTRACTED DRIVING DISPLAYS ON THE RADIO SCREEN WHILE DRIVING, SO YOU HAVE TO TAKE YOUR EYES OFF THE ROAD TO PUSH OK TO GET RID OF IT. GM REFUSES TO DO ANYTHING ABOUT THAT EITHER. 3. SEATBELTS ARE NON ADJUSTABLE HEIGHTWISE AND LENGTHWISE. THEY ARE OK FOR TALL PEOPLE, FOR ME BEING 5'4 THEY ARE UNCOMFORTABLE AND RUB MY NECK.SO I HAVE TO DRIVE WITHOUT THEM. GM IN 2018 DESIGNED ALL THEIR GMC AND BUICK VEHICLES THIS WAY, TO SAVE MONEY, I AM SURE. THESE TYPE OF UNADJUSTSBLE SEATBELTS WERE USED BACK IM THE 80'S.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141873October 22, 2018
UNKNOWN OR OTHER
THEIR IS A START/STOP FEATURE IN THIS MODEL WHERE THE CAR AUTOMATICALLY SHUTS OFF WHEN THE VEHICLE STARTS. I'M TOLD IT'S FOR FUEL EFFICIENCY. ONE DAY I STOPPED AT A STOP SIGN WHICH HAPPENED TO BE ON A SMALL HILL. THE CAR STOPPED AND BEGAN ROLLING BACKWARDS. IT SCARED ME AND I THOUGHT I WOULD HIT THE CAR BEHIND ME. I IMMEDIATELY TOOK MY FOOT OFF THE BRAKE TO MAKE THE CAR RE-START, THEN IMMEDIATELY STEPPED ON THE BRAKE. I DON'T THINK WE SHOULD SACRIFICE SAFETY OVER FUEL. IF ONLY THERE WAS AN OPTION TO DISABLE THIS FUNCTION. I WAS SCARED FOR THE PEOPLE WHO WERE BEHIND ME. SCARY SITUATION TO BE IN!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141339October 18, 2018
SERVICE BRAKES
TAKATA RECALL MY COMPLAINT DOES NOT STEM FROM THE DEALERSHIP FIXING THE ISSUE, AS I HAVE NOT BROUGHT THE TRUCK IN YET FOR THE FIX. MY ISSUES LIES IN THE FACT THAT I HAVE TWO YOUNG CHILDREN AGES 3 AND 5 YEARS OLD. I AM NOW STUCK IN A LEASE FOR 3 YEARS KNOWING THE BRAKING SYSTEM IS UNSTABLE. THAT CAUSES ALARMING CONCERN TO ME AND MY WIFE. I DO NOT WANT TO DRIVE THIS CAR WITH MY CHILDREN IN IT AND NOW I HAVE NO CHOICE BUT TO SO FOR THE REMAINDER OF THE LEASE WHICH IS ALMOST 3 YEARS AS I JUST LEASED THE VEHICLE IN JULY. THERE IS NO GUARANTEE THAT THIS CAN'T HAPPEN AGAIN AND I THEREFORE ASK TO BE ABLE TO LEASE ANOTHER VEHICLE AT THE PRICE I AM CURRENTLY PAYING PER MONTH. THE SAFETY OF MY FAMILY IS FIRST AND FOREMOST. UNLESS I RECEIVE A GUARANTEE FROM THE MANUFACTURER THAT THIS WILL NOT HAPPEN AGAIN WITH MY VEHICLE I AM LEFT WITH MORE CONCERNS THAT ONE WHO LEASES A NEW VEHICLE SHOULD BE LEFT WITH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141150October 17, 2018
ENGINE
THE AUTO STOP FEATURE IS A SAFETY HAZARD. ON SEVERAL OCCASIONS WHEN FOOT IS TAKEN OFF BRAKE IT IS SLOW TO MERGE INTO TRAFFIC, AND BEING IN SOUTH LOUISIANA EVEN WITH AC ON HI IT STILL SHUTS DOWN AT TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103351June 22, 2018
AIR BAGS
THIS IS A COMPLAINT AGAINST RECALL N182155400. MY HUSBAND A CPD POLICE SERGEANT WAS DRIVING HOME FROM WORK ON JUNE 17, 2018 NB ON 111TH STREET (PUBLIC STREET) WHEN HE WAS HIT GOING 30 MPH BY AN UNLICENSED DRIVER HITTING HIM ON THE FRONT DRIVER SIDE: BUMPER/TIRE/DOOR. TO HIS DISMAY THE AIR BAGS DID NOT DEPLOY. LUCKILY HE HAD HIS TAKE HOME RADIO IN THE CAR TO CALL FOR IMMEDIATE ASSISTANT. WE WERE NOT AWARE OF THE RECALL UNTIL WE RECEIVED THE ONSTAR JUNE DIAGNOSTIC REPORT ON JUNE 19, 2018 AND THEN A PHONE CALL ON JUNE 20, 2018 FROM GMC HAGGERTY TO SCHEDULE SERVICE FOR THE RECALL. UNFORTUNATELY, WE CANNOT ADDRESS THE RECALL SINCE THE GMC WILL BE IN THE AUTO SHOP FOR THE NEXT 2 WEEKS BEING REPAIRED. THIS EXPLAINS WHY THE AIR BAGS DID NOT DEPLOY DURING THE TIME OF THE ACCIDENT - WHEN THEY ARE NEEDED THE MOST. WE FILED A CLAIM ONLINE WITH OUR INSURANCE D48 1451-D03-13B STATE FARM UNDER CLAIM NUMBER 13-01F8-89B ON JUNE 17, 2018. WE DO NOT HAVE ESTIMATES FROM THE AUTO SHOP AT THIS TIME.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11103448June 22, 2018
AIR BAGS, ENGINE, POWER TRAIN
FIRST ISSUE WITH THE VEHICLE WAS A SEPARATION OF THE DASH NEAR AND AROUND THE PASSENGER SIDE AIRBAG. UNKNOWN AT THIS TIME IF THE AIRBAG HAS BEEN COMPROMISED. I WON'T KNOW UNTIL THE VEHICLE WOULD BE INVOLVED IN AN ACCIDENT. THE SECOND ISSUE INVOLVES THE VEHICLE WHILE IN PARK. I AM ABLE TO PUSH THE VEHICLE AND IT WILL ACTUALLY MOVE FORWARD. THERE IS ALSO A VERY HARD SHIFT WHILE THE VEHICLE IS IN MOTION. THIS OCCURS USUALLY BETWEEN 2K AND 3 K RPMS. THE VEHICLE WILL ACTUALLY JERK AS IT IS TRYING TO SHIFT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099409June 3, 2018
SEATS
MANUEL LEVER TO LIFT LOWER AND RAISE THE HEIGHT KEEP COMING OFF THE TRACK . THIS WILL BE THE SECOND TIME , THAT I HAVE TO GO TO THE DEALERSHIP TO RESOLVE THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096685May 18, 2018
UNKNOWN OR OTHER
THERE IS NO WAY TO DEACTIVATE THE AUTO / STOP FEATURE; I CONSIDER EACH USER SHOULD HAVE THE OPTION TO ACTIVATE OR DEACTIVATE THIS OPTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11094166May 16, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, POWER TRAIN
VEHICLE WAS IN SERVICE FOR 9 DAYS FOR- (AS IDENTIFIED ON THE INFORMATION SYSTEM) TRANSMISSION, STABILITRAK, PARKING ASSIST AND A MESSAGE "THE VEHICLE WAS UNSAFE TO DRIVE". ON FRIDAY, MAY 12, 2018 I PICKED UP VEHICLE FROM JIM CAUSLEY AFTER REPAIR AND REPLACEMENT AS INDICATED ON THE SERVICE REPORT. I DROVE NO MORE THAT 15 MILES AND THE VEHICLE JERKED, STALLED, MADE LOUD NOISES AND SMELLED OF SOMETHING BURNING. THE VEHICLE WENT FROM 35MPH TO 5MPH. THE VEHICLE WOULD NOT ACCELERATE BEYOND 10-15MPH. I HAD TO HAVE THE VEHICLE TOWED TO MY RESIDENCE. ON TUESDAY, MAY 15, 2018 I HAD IT TOWED TO JIM CAUSLEY. THIS IS A CONTINUATION OF THE FIRST COMPLAINT #11091743.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093442May 12, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, POWER TRAIN
ADDITION TO REPORT 11091743. THE VEHICLE WAS SERVICED FOR WARNING OF TRANSMISSION, STABILITRAK, PARKING ASSIST AND NOTIFICATION THAT VEHICLE WAS UNSAFE TO DRIVE (MAY 2, 2018). VEHICLE PICKED UP (MAY 11, 2018) AFTER SERIES OF REPAIRS. I DROVE APPROXIMATELY 15 MILES AND THE VEHICLE BEGAN JERKING AND STALLING. AT THE FINAL JERK THE VEHICLE WENT FROM 35 MPH TO 5MPH AND WOULD NOT ACCELLERATE. THERE WERE SEVERAL LOUD NOISES AND A BURNING SMELL. THE VEHICLE HAD TO BE TOWED TO MY RESIDENCE. WHEN I PICKED UP THE VEHICLE FROM JIM CAUSLEY I ASKED IF IT WAS SAFE TO DRIVE. I RECEIVED NO RESPONSE. I ASKED ABOUT THE REPAIRS AND I WAS TOLD THERE WERE SOME LOOSE WIRES AND MINOR ADJUSTMENTS. ONCE AGAIN MY LIFE WAS PUT IN JEOPARDY BECAUSE OF A VEHICLE FAILING TO OPERATE WHILE IN HEAVY TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091743May 4, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, POWER TRAIN
STOPPED AT A LIGHT TO MAKE A LEFT TURN. THE VEHICLE JERKED, THEN SHIFTED FROM DRIVE TO PARK. THE INFO SYSTEM GAVE ME THE FOLLOWING MESSAGES: TRANSMISSION, STABILITRAK AND PARKING ASSIST. I TURNED THE VEHICLE OFF AND TRIED TO RESTART IT. I GOT A MESSAGE THAT SAID "THIS VEHICLE IS UNSAFE TO DRIVE.:" AT THIS TIME NON OF THE GEAR OPTIONS WERE AVAILABLE. A ROSEVILLE, MICHIGAN POLICE OFFICER HAD TO POSITION HERSELF BEHIND ME BECSUSE CARS WERE GOING AROUND ME ON BOTH SIDES (MY FOUR WAY BLINKERS WERE ON).THE TOW TRUCK DRIVER WAS UNABLE TO PUT THE VEHICLE IN NEUTRAL, THUS MY VEHICLE HAD TO BE DRAGGED ONTO THE TRUCK. AT THE DEALER THEY WERE UNABLE TO CHANGE GEARS AND ONCE AGAIN MY VEHICLE WAS DRAGGED OFF THE TOW TRUCK PRIOR TO THIS INCIDENT. I REPORTED TO THE DEALER THE ROCKY, BOUNCY, PULLING RIDE WHICH MADE THE VEHICLE HARD TO CONTROL. I ALSO REPORTED THE JERKING WHILE DRIVING AND IN THE AUTO STOP. DESPITE ALL OF MY VERBALIZATIONS OF THE CONCERNS, THEY, WROTE THE WORK ORDERS IN DEALER LANGUAGE AND ONLY ADDRESSED WHAT THEY WANTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088465April 16, 2018
ENGINE, UNKNOWN OR OTHER
PURCHASED A BRAND NEW GMC TERRAIN. 12 DAYS AND 460 MILES LATER THE SERVICE ENGINE SOON LIGHT CAME ON. TOOK IT TO DEALERSHIP FOR A P050F. THIS IS CODE FOR A LEAK IN THE BOOSTER. THEY DID NOT REPAIR ANYTHING, JUST CHECKED FOR LEAK AND RESET ENGINE LIGHT. AS I READ MORE, THE PROBLEM AFFECTS THE BRAKES ABILITY TO FUNCTION PROPERLY INCREASING DANGER TO DRIVER. THERE IS ALSO DEFECTIVE STOP/IDLE ON THE ENGINE THAT NO LONGER WORKS. I WAS JUST DRIVING DOWN THE ROAD IN TOWN WHEN IT POPPED ON. GM AND YOUNG'S HAVE REFUSED TO REFUND THIS DEFECTIVE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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