GMC Envoy Complaints (2003)

639 consumer complaints on file.

#10083871July 23, 2004
FUEL SYSTEM, GASOLINE
THERE ARE VARIOUS ONGOING PROBLEMS WITH THE 2003 GMC ENVOY SLT XL.*MR FUEL FLOWS OUT OF THE TANK WHEN PUMPING. THE DEALER HAD TOLD THE CONSUMER TO PUMP SLOWLY, THEY REPLACED THE EMISSION CANISTER VENT SOLENOIDS, REPLACED THE TANK NECK/HOSE AND REPLACED THE LEFT TANK. ALTHOUGH THESE COMPONENTS HAVE BEEN REPLACED THE PROBLEM STILL EXIST. THE SERVICE MANAGER CAME ACROSS A SERVICE BULLETIN THAT INDICATED THERE WAS A PROBLEM WITH THE ENVOY LIKE THE CONSUMER EXPERIENCED. HE STATED HE WOULD ORDER THE FILLER UPPER PIPE ASSEMBLY AND LOWER HOSE ASSEMBLY. IF THIS REPAIR DOES NOT ALLEVIATE THE PROBLEM THE CONSUMER REQUEST A REFUND OR A REPLACEMENT VEHICLE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10082530July 23, 2004
FUEL SYSTEM, GASOLINE
2003 ENVOY SLT---WHILE FILLING GAS TANK, NOZZLE KEEPS CLICKING OFF, THIS HAPPENS EVERYTIME I GET GAS, REMEDY, TURN GAS NOZZLE UPSIDE DOWN,BROUGHT TO DEALERSHIP ONCE, MALOUF, NORTH BRUNSWICK SAYS NOTHING WRONG, WILL BRING BACK AGAIN. ALSO, WHEN STARTING OR TURNING OFF VEHICLE I GET A STRONG ODOR OF GAS, WILL BRING TO DEALERSHIP ATTENTION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10082228July 19, 2004
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
REAR HATCH STRUTS ON 2003 GMC ENVOY FAILED WITHOUT WARNING. DOOR COULD HAVE FALLEN AND INJURED FAMILY MEMBERS. IT IS TOO HEAVY TO LIFT. DEALER SAID PART WAS ON 7 DAY BACKORDER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10082068July 13, 2004
VISIBILITY, POWER TRAIN:AUTOMATIC TRANSMISSION
PROBLEMS WITH VEHICLE'S WINDSHIELD WIPERS.*MR THE CONSUMER NOTICED THAT EVERYTIME THE WINDSHIELD WIPERS WERE USED, THEY WOULD BOUNCE ACROSS THE WINDSHIELD SO MUCH THAT THE CONSUMER WAS UNABLE TO SEE AND IN ORDER FOR THEM TO BE USED, THE CONSUMER HAD TO KEEP TURNING THEM ON AND OFF TO SEE PROPERLY. THE VEHICLE WAS TAKEN TO THE DEALER AT LEAST FOUR TIMES TO HAVE THE WIPERS ADJUSTED AND REPLACED. THE LAST TIME HOWEVER, IT WAS DETERMINED THAT THERE WAS A BOW IN THE WINDSHIELD AND IT NEEDED TO BE REPLACED. AFTER HAVING THE WINDSHIELD REPLACED, THE CONSUMER CONTINUED TO EXPERIENCE PROBLEMS. THERE WAS A FILM ON THE WINDSHIELD AND WHEN THE WIPERS WERE USED, THE CONSUMER COULD NOT SEE PROPERLY. ON TWO OCCASIONS THE 4WD/A4WD LIGHT ILLUMINATED AND THE VEHICLE WAS STUCK IN 4WD AND THEN ALL THE LIGHTS WENT OUT AND THE TRANSMISSION WAS SLIPPING. THE VEHICLE WAS TAKEN TO THE DEALER AND THE COMPUTER HAD TO BE REPROGRAMMED. THE CONSUMER ALSO STATED THE REAR WIPERS FAILED AND THE DEALER FOUND A NUT LOOSE AND THE FRONT WASHER HOSE DID NOT WORK AND THERE WAS A KINK IN IT. THERE WAS NOISE COMING FROM THE WINDOWS, ALTHOUGH THE DEALER SAID IT WAS COMING FROM THE MIRRORS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081011July 13, 2004
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS, VISIBILITY:GLASS, SIDE/REAR
THIS WAS ORIGINALLY SUBMITTED ON 10/14/2003, BUT BECAUSE I DON'T SEE IT ON THE NHTSA WEB SITE, I AM RESUBMITTING: THE LIFTGATE WINDOW OF 2003 GMC ENVOY XL EXPLODED/SHATTERED WHEN I TRIED TO OPEN IT BEYOND THE FIRST FEW INCHES. A SHOWER OF GLASS RESULTED IN A SEVERE FACIAL LACERATION TO MY 4-YEAR OLD DAUGHTER. THERE IS NO WARNING WHATSOEVER ON THE WINDOW OR IN THE VEHICLE OPERATING GUIDE REGARDING SUCH A DANGER. THIS DEFECT IS A MAJOR DANGER THAT COULD HAVE RESULTED IN EVEN GREATER PHYSICAL INJURY AND HAS LEFT A SCAR ON MY DAUGHTER'S FACE. *LA
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10080785July 11, 2004
AIR BAGS:SIDE/WINDOW
THE SIDE IMPACT AIRBAG FAILED TO DEPLOY IN VERY SERIOUS SIDE COLLISION. *AK *NM
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10076184July 6, 2004
AIR BAGS:FRONTAL
CONSUMER'S VEHICLE REAR ENDED ANOTHER VEHICLE AT 25 MPH. UPON IMPACT, AIR BAGS DID NOT DEPLOY. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK THE MANUFACTURER DID NOT EXCEPT RESPONSIBILITY. *SC
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10079192July 2, 2004
AIR BAGS
I WAS IN A CENTER FRONTAL IMPACT ACCIDENT AT 35-40 MPH WITH A VEHICLE THAT PULLED IN FRONT OF ME (T-BONE ACCIDENT) AND MY AIRBAGS FAILED TO DEPLOY. *AK
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10075075June 9, 2004
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE, SERVICE BRAKES, AIR:ANTILOCK, EQUIPMENT
PURCHASED 2003 GMC ENVOY SLT ON 11/30/2002. SERVICE AIRBAG LIGHT CAME ON AS I WAS DRIVING THE VEHICLE OFF THE LOT. RETURNED TO DEALER FOR REPAIR. DEALER SAID IT WAS A LOOSE WIRE IN THE SENSOR. ONE MONTH LATER SERVICE AIRBAG LIGHT CAME ON AGAIN. RETURNED IT TO DEALER, COULD NOT DETERMINE PROBLEM SO THEY REPLACED THE PASSENGER SIDE AIRBAG. SERVICE AIR BAG LIGHT IS ON AGAIN. THIS IS THE THIRD TIME. ALSO HAVE HAD INTERMITTENT PROBLEMS WITH THE BRAKES. WHEN APPROACHING A STOP LIGHT HAVE HAD INSTANCES WHERE THE CAR WILL NOT STOP, AND THE BRAKE PEDAL IS TO THE FLOOR THIS HAS HAPPENED 3 TIMES. TOOK IT INTO THE DEALER AND WAS TOLD THIS IS THE WAY THE BRAKES FUNCTION ON THIS VEHICLE????? HAVE HAD INTERMITTENT PROBLEMS WITH THE 4 WHEEL DRIVE. THE LIGHTS ON THE 4 WHEEL DRIVE INDICATOR WILL FLASH FROM 2HI ALL THE WAY TO 4 WHL DRIVE WITHOUT EVERY TOUCHING THE CONTROL. EXTREMELY DISAPPOINTED IN THIS VEHICLE FOR THE COST AND UNFORTUNATELY HAVE A 4 YEAR LEASE. WILL NOT RECOMMEND OR PURCHASE ANOTHER GMC PRODUCT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071974May 3, 2004
SEAT BELTS:REAR/OTHER, CHILD SEAT:TETHER: STRAP/WEBBING
WHILE SITTING IN TRAFFIC CONSUMER'S VEHICLE WAS STRUCK IN THE REAR, CAUSING IT TO STRIKE A ANOTHER VEHICLE IN THE REAR. CONSUMER SUSTAINED TORN LIGAMENTS IN THE NECK. REAR MIDDLE SEAT POSITION SEAT BELT HOLDING A CSS BECAME DETACHED ALMOST DISLODGING THE CSS WHICH WAS ANCHORED AT THE TOP BY A TETHER STRAP ATTACHED TO THE SEAT. *AK THE LATCH PLATE CAME OUT OF THE BUCKLE. SON CAN NOT REACH THE BUCKLE WHEN SEAT IN THE CSS. VEHICLE NOT TOTALED IN THE CRASH. ESTIMATED SPEED AT IMPACT WAS 30 MPH. JUST MINOR DAMAGE TO THE REAR BUMPER AND HATCH. STRIKING VEHICLE UNDER ROAD THE ENVOY. DEALER INSPECTED BUCKLE AND COULD NOT DUPLICATE THE ISSUE OF A POSSIBLE FALSE LATCHING.CW
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10071524April 26, 2004
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
WINDSHIELD WIPERS WERE INOPERATIVE. RECALL 04V046000 FOR THE WINDSHIELD WIPER ASSEMBLY WAS ISSUED. HOWEVER, DEALERSHIP WAS UNSURE IF THIS VEHICLE'S VIN NUMBER WAS INCLUDED IN THE RECALL BECAUSE CONSUMER'S NOTIFICATION WAS DUE TO BEGIN IN THE THIRD QUARTER OF 2004. THEREFORE, DEALERSHIP REFUSED TO REPAIR THE WINDSHIELD WIPERS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10067788April 25, 2004
TIRES, WHEELS:LUGS/NUTS/BOLTS/STUDS
I HAD LOST 3 CENTER PIECES THAT COVERS THE LUDE BOLTS. I SPOKE THE COMPANY ABOUT THE ABOVE AND THEY STATED THEY HADN'T HAD ANY ONE TO COMPLAIN. BUT AFTER GREAT EFFORT IT WAS RESOLVED WITH ME BEING REIMBURSED WITH THE 1 I HAD PURCHASED AND THEY REPLACED THE OTHER 2. I HAD SPOKEN WITH 2 OF MY CO-WORKERS AND THEY HAD A SIMILAR COMPLAINT, BUT DID NOT PURSUE IT. NOW MY CRUISE CONTROL HAS GONE OUT AND MAY VECHILE ONLY HAVE 16,000 MILES ON IT AND I HAVEN'T USE D IT. THE WAY I FOUND OUT IT WAS NOT WORKING WAS WE WERE TAKING A TRIP AND THE CRUISE WOULD NOT WORK. I NOW HAVE TO TAKE IT IN FOR REPAIR AND I AM DREADING IT WILL BE A ORDEAL. SINCE I HAVE TO TAKE IT IN TO THE CHEVROLET PLACE INSTEAD OF THE DEALERSHIP I PURCHASED IT FROM BECAUSE OF THE POOR SERVICE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068637April 21, 2004
ENGINE AND ENGINE COOLING:COOLING SYSTEM:HOSES/LINES/PIPING/FITTINGS, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
VEHICLE WAS DESIGNED WITH THE COOLANT LINES NEXT TO THE CATALYTIC CONVERTER. THE FUEL LINE RUPTURED IN SEVERAL PLACES AND SPRAYED COOLANT ON THE UNDER CARRIAGE OF THE VEHICLE ,AND THE CATALYTIC CONVERTER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10067510April 20, 2004
SEAT BELTS:FRONT:RETRACTOR
DRIVER SIDE SEAT BELT RETRACTOR FAILED INTERMITTENTLY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10061736April 20, 2004
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES
WHILE DRIVING AT ANY SPEED ENGINE CHECK LIGHT CAME ON AND STAYED ON. DEALER CHECKED THIS PROBLEM ON THREE OCCASIONS. ON EACH OCCASION THE SPARK PLUGS WERE CHANGED, AND THE BATTERY CABLE BOLT WAS REPLACED.*AK *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10066358April 17, 2004
POWER TRAIN:DRIVELINE:DRIVESHAFT
I PURCHASED MY 2003 ENVOY IN MAY 2003. SOON AFTERWARDS I STARTED GETTING A FEEDBACK THROUGH THE GAS PEDIAL. IT WAS KIND OF LIKE A VIBRATIPON. THEY SAID IT WAS THE DRIVE SHAFT SO THEY REPLACED IT. THAT DIDN'T HELP. EACH TIME I TAKE IT IN THEY SAY IT SOMETHING DIFFERENT, BUT THE PROBLEM STILL HAS NOT BEEN RESOLVED. IT HAS BEEN WORKED ON THREE TIMES FOR THIS AND I AM PLANNING ON TAKING IT BACK IN AGAIN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10067101April 13, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
VEHICLE SHIFTED GEARS WITHOUT APPLYING THE BRAKES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065821April 9, 2004
AIR BAGS:FRONTAL
MY WIFE WAS IN AN ACCIDENT WITH OUR NEW 2003 GMC ENVOY SLT, PURCHASED IN NOVEMBER OF 2003. TO AVOID REAR ENDING THE CAR IN FRONT OF HER, SHE SWERVED THE ENVOY OFF OF THE ROAD, DOWN A HILL AND AND HIT A TREE IN THE RIGHT FRONT OR PASSENGER SIDE OF THE VEHICLE. SHE HIT THE TREE WITH SUCH FORCE THAT THE DAMAGE TO THE FRONT OF THE VEHICLE RESULTED IN A TOTAL LOSS. MY CONCERN IS THE AIR BAGS NEVER NEVER DEPLOYED IN THIS ACCIDENT. I WOULD LIKE TO KNOW WHY? AND I WOULD LIKE TO KNOW MORE INFORMATION AS TO THE OPERATION OF THE AIR BAG SYSTEM IN A GMC ENVOY.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10066701April 7, 2004
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
CONSUMER COMPLAINED THERE WAS NOT ENOUGH HOT AIR TO WARM UP THE SECOND AND THIRD RAW BACKS SEATS. DEALER AND MANUFACTURER INDICATED WE WERE AWARE OF THE PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065622April 6, 2004
FUEL SYSTEM, GASOLINE
ALSO EVERY TIME I FILL MY GAS TANK, GAS COMES BACK UP AND SPILLS OUT, IT DOES NOT MATTER IF I LEAVE THE NOZZLE IN, TAKE IT OUT IMMEDIATELY, AND I AM NEVER TOPPING THE TANK OFF. WHEN I HAD IT BACK TO THE DEALER THEY SAID THEY WERE UNAWARE OF ANY PROBLEMS. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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